Symbio Roadmap Thursday, January 25th 2018

Transcription

1 Symbio Roadmap 2018 Thursday, January 25th 2018

2 Agenda 01 Roadmap Customer Experience Management 03 Document Digitization

3 01 Roadmap

4 Roadmap Innovation Days Symbio 1801 Symbio Symbio 1808 Symbio 1901 Symbio 1801 Symbio 1803 Symbio 1807 Symbio 1810 New Release New Release New Release New Release Introduce the new Symbio Product Process Portal Strategy 2018 Planned topic Digitize Documents Introduce the new Symbio & BPM Learning World Planned topic Reporting & Process Mining Introduce the new Symbio Customer Service Platform Planned Topic Process oriented task management Summary 2018 Outlook 2019 Topic Open January 25 th Work on Symbio Product Process Portal May 17 th September 13 th January 24 th Establish Customer Service Platform Establish the new Symbio Learning World

5 Roadmap Release Plan 2018 Version 1. Sprint 4. Sprint (RC) Release Innovation Day Symbio Nov Jan Feb Jan. 18 Symbio Jan Mrz Mrz. 18 Symbio Mrz Mai Mai Mai. 18 Symbio Mai Jul Jul. 18 Symbio Jul Aug Sep Sep. 18 Symbio Sep Okt Nov. 18

6 Roadmap 2018 (the features are not prioritized!) 1 2 Symbio 1801 Symbio Symbio 1808 Symbio 1901 Symbio 1801 Symbio 1803 Symbio 1807 Symbio 1810 Filtering Enhance search and filtering Task board generator (process instance) Admin method & workflow configuration Semantic document digitization Deeper integration Process Mining Optimize existing feature Standard Rest API Enhance automatic generated views Holistic meta model Enhance reporting & ad-hoc reporting Integration 3 rd party microservices i.e. Customer Journey, Strategy, Project Graphical process content comparison Continuous platform optimization Enhance QM and IMS features Enhance editor capabilities Symbio APP (Process to go movmint scanner) January 25 th May 17 th September 13 th January 24 th Work on Symbio Establish the new Establish Customer Product Process Portal Symbio Learning World Service Platform

7 02 Customer Experience Management

8 Symbio Innovation Portal (product processes) We digitize our Symbio knowledge, provide the customer with a platform for continuous improvement of Symbio, and engage the customer. Interface Initiative/EPIC/Features Status Reporting P+Z Teams Admin/Architect Innovation Portal Release information, News Requests - Continuous Improvement New Requirement Download manuals Connected elearnings/movies BPM Governance Processes (E2E) Viewer Customer/ Stakeholder Editor Editor P+Z Optimize our own customer experience with the new methodology Customer Journey in Symbio PZ Process House CIP P+Z Partner Temporary Customer

9 Customer engagement More information, more collaboration, document digitization and more Symbio! And we use Symbio for our customer journey! Symbio Innovation Portal Symbio & BPM Learning World Customer Service Platform - Product processes - Requirement management - Product ideas - Reporting new features - All Symbio manuals (Automatic generation) - Process conventions - Connect digital learnings - New release information - Symbio elearning courses - Online tutor (chat) - Collaboration - Knowledge base - Connection to Symbio - Connected partners - Int. trainer platform - Online Customer Service - Operations - One face to the customer - Knowledge base - Integrates the Learning World and the Product Process Portal

10 03 Document Digitization

11 Document Digitization Admin Editor Viewer Configure templates Create & change documents View documents export (PDF) Knowledge in the smallest possible artifacts - knowledge snippets Reuse of existing objects (Roles, Orga., User, ) with autocomplete Release Cycle, Translation, Publication Reading confirmation Variant management and filtering Better visualization for the viewer Flexible Web-Doc.-Templates (CI Changes) Less formatting issues

12 Form Editor With the form editor documents can be completely digitized, texts can be formatted and content set up. It is even possible to configure different document templates. With the form editor process/document content can be formatted graphically and different form types can be defined Existing information like roles can be used in the forms. They are updated automatically. By help of a Word import existing documents can be digitized automatically

13 Digitizing and generating documents Existing documents Different configured Web-Doc.-templates with controlled chapters and mandatory fields based on the existing repository Released & automatically generated document Release cycle Changes delta User Automatic ID Automatic import Automatic export (release) Optional: Optimized guideline content

14 Presenting digitized documents Designed web forms and a central glossary give the viewer a wonderful and attractive overview Glossary of central wording definition Picture view in the web surface Paging of document content Document viewer Document viewer like PDF

15 Generating ID for all released items Configurable ID With the release an ID is generated The ID will be a unique reference number Automatic export (release) Release cycle incl. versioning