Invotra Cloud Support Services (formerly Specialist Cloud Services) Description for G-Cloud

Transcription

1 Invotra Cloud Support Services (formerly Specialist Cloud Services) Description for G-Cloud Professional Services for UK Government March, 2017 Invotra is accredited at ISO 27001:2013

2 Introduction to Invotra s Cloud Support Services 3 Cloud Support Services 4 Accessibility Experience (AX) 4 Analytics 4 Content & Data Migration 5 Drupal Software Development 5 End User Education 5 Engagement Delivery 5 Executive Support Service 6 Information Architecture 7 Project Management 7 Search Strategy & Consulting 7 Software Testing & QA 7 Strategy & Consulting 7 Support & Maintenance 8 Technical Architecture 8 Training 8 User Experience (UX) 8 Terms & Conditions 9 Pricing 9

3 Introduction to Invotra s Cloud Support Services The following optional professional services apply to Invotra s Cloud Services available on the UK Government s G-Cloud Digital Marketplace. These professional services relate specifically to the G-Cloud 9 framework. The full G-Cloud Service Descriptions for Cloud Services can be viewed here: [insert link] The optional range of resources and skills that Invotra can provide to supplement & support their suite of products is considerable. Our team has subject matter experts in the areas listed below. Please note that our description in this document is merely designed to provide a high level overview and provide you with initial context. In the majority of cases, we evaluate client requirements on a case by case basis. Please contact us directly to discuss your needs and allow us to tailor a no obligation, specific package based on departmental requirements, in addition to the level of resource we need to provide to fulfill it. All prices are as per our published SFIA rate card. Accessibility Experience (AX) Analytics Content & Data Migration Drupal Software Development End User Education Engagement Delivery Executive Support Service Information Architecture Project Management Search Strategy Software Testing & QA Strategy & Consulting Support & Maintenance Technical Architecture Training User Experience (UX)

4 Cloud Support Services Accessibility Experience (AX) Invotra take a huge amount of pride in its works to improve Accessibility Experiences for UK Government customers. Invotra has conducted interface testing of its intranet and digital workplace applications with DWP end users in Preston, Blackpool & York, as well as DfT end users in London. Invotra has incorporated accessibility experience in everything we do. For instance, form elements such as checkboxes are now standardised. We've implemented ARIA, and fixed native HTML and now use the author best practice guide, as a result of our engagement with UK Government customers. Our product team lead on accessibility will lead this engagement and help you to ensure that no end user is left behind others when it comes to their use of their intranet. Analytics Invotra works with Google Analytics and Piwik each and every day to measure the effectiveness and engagement of its services. We can help you with your installation of Piwik if you are an Invotra Platinum or Invotra Gold customer. Alternatively, Invotra can support you if you need assistance with your connectors for both Google Analytics and Piwik. Invotra also has data visualisation for several features of the intranet, extranet and digital workplace to show the usage of various areas like Blogs, Teams, Groups and Message Wall. This is powered by Invotra Search.

5 Content & Data Migration Invotra has a long history of providing Content & Data Migration services to a wide variety of UK Government customers. From the complex and lengthy migrations of hundreds of thousands of documents, manual and guidance, to the relatively quick and simple integrations of people data of small teams, Invotra has a service to complement your every need. Drupal Software Development Invotra is one of the most active members of the Open Source Community worldwide, being the primary sponsor for key Open Source (Drupal) modules including Views, ctools, Panels and Panelizer (In Place Editor) - all of which is reflected on Drupal.org, we afford a hard earned reputation in the field of Open Source expertise. Our credentials include: Primary sponsor for critical Drupal modules e.g. Views, ctools, Panels, Panelizer Team members contributed code to Drupal core versions 4, 5, 6, 7 Primary sponsor for RDF in Drupal 7 Core Sponsors / Organisers of Learning Drupal meetups Sponsors for numerous Drupal.org projects inc. CVS, logging and testing Expertise at matching requirements to Drupal capabilities and architecting, designing and developing systems End User Education End users will ultimately judge whether or not an intranet or digital workplace implementation has been successful or not. It s imperative that end user are provided with the tools to enable them to succeed in using Invotra. Invotra provides a variety of documentation, training and help support to enable your end users success. Engagement Delivery Engagement delivery services are fortunately now being recognised as a key factor in system/business change programmes throughout UK Government. The important task

6 of balancing business requirements, with the perceptions of end-users and IT can be a challenging one therefore recommended to have experienced professionals facilitate this truly important process. We have successfully delivered complex engagement pieces for central Government departments - and would be happy to refer those with genuine interest to our clients for their feedback. Executive Support Service Invotra Executive Support provides client stakeholders with direct access to a member of our knowledgeable accounts team to support them post procurement. The Invotra Executive Support team will take care of any queries you may have while using Invotra. Invotra Executive Support is available in 2 offerings which can be delivered stand alone or in combination 1. Invotra Concierge Service Invotra Concierge is a help/advice resource that provides specialist knowledge and expertise on call via a dedicated concierge desk. Invotra Concierge is contactable by phone 07:00-19:00h Monday - Friday (Excl. Bank Holidays). The Invotra Concierge desk aims to cover all queries and requests from access requirements to functionality queries. 2. Invotra Executive Support Sessions We also offer half day one to one or group support sessions that are completely tailorable to your organisational needs and driven by your challenges. These sessions are entirely flexible and can be held on-site at a time that is convenient for you. Our team will strive to provide you with all the information you need to excel using Invotra. The Executive Support Team knows all the latest on the product in the context of your organisation and can help you with many aspects of Invotra, including but not limited to: Product training Invotra metrics Upcoming/new functionality Current functionality and best practices for use Any issues/queries you may have regarding Invotra

7 Information Architecture Crucial to Knowledge Managers, a well considered Information Architecture structure is crucial to organisational effectiveness. Content type & taxonomy management is at the core of Invotra's offering - however we can provide consultancy on this separately also. Project Management We currently provide PRINCE2 Project Management services to several large Government departments. We truly understand the layers of capability and support required for successful delivery. We provide the utmost in comprehensive project support services including requirements gathering, managing scope creep and clear communication. We ensure your project is properly implemented to schedule. Search Strategy & Consulting Search is critical to the success of any intranet or digital workplace implementation. It can be critical that end users easily find and discover corporate and departmental content. Invotra provides advisory and consulting services in all areas of Search, and the technology behind Invotra s Search, Solr / Lucene. Software Testing & QA Testing is a crucial part of a software implementation cycle. Invotra has a dedicated UK based testing team, tasked with the sole focus of ensuring quality output is first class. Regardless of whether we implement your system or not, we can work with departments to help develop internal testing capabilities. Strategy & Consulting A successful project/development life cycle is is considered and planned properly. A key factor in this is ensuring you have support in matching your organisational requirements

8 to technical capabilities - Invotra have precise expertise in the field of numerous Open Source platforms, including but not limited to Drupal, Piwik & Solr. Support & Maintenance Invotra have a variety of support & maintenance options, offering 24/7/365 support services for all Open Source applications including Drupal, Piwik & Solr applications, via our UK based helpdesk. We offer various support services including, but not limited to bug fixing, module updates, security patching & operating system support. Technical Architecture Invotra have finely tuned expertise, spanning decades, when it comes to architecting systems on Open Source, including Drupal, platforms. While we advocate agile processes where suitable, we stand firm when it comes to underpinning architecture and take a rigid, robust approach to technical architecture - ensuring a scalable platform that can grow with you. Training As one of the most active members of the Open Source Community worldwide (as reflected on and a high profile sponsor of key modules including Views, C-tools, Panels and Panelizer (In Place Editor), we offer first class training across the platform. We can tailor a package to meet specific requirements - please contact us to discuss your requirements in detail. User Experience (UX) Invotra s UX team are constantly working with UK Government UX and Design teams to improve and iterate the UX and UI of Invotra Services. Our consulting services in these areas will assist you with your own version of Invotra, aiding you in the design of a superlative intranet or digital workplace that end users want to use.

9 Terms & Conditions The full terms and conditions for Invotra s Cloud Support professional services can be found here: The Invotra Cloud Support professional services are delivered by Invotra Ltd. Invotra Ltd Chertsey House 61 Chertsey Road Woking Surrey GU21 5BN UK Pricing For pricing for Invotra s Cloud Support professional services, please refer to Invotra s SFIA ratecard on the G-Cloud Digital Marketplace. Alternatively, Invotra s ratecard can be found here: