Support and resources

Transcription

1 Managed Reseller Incentive Program Support and resources Global Operations Readiness 2017 Microsoft Corporation. All rights reserved.

2 Objectives At the end of this training, you will be able to: Relate the available in tool and regional aliases support available to Managed Reseller partners Outline how to submit a support request on MPN Access the MPN Managed Reseller pages and state available content Contents Support Resources

3 Support

4 Support - overview Microsoft provides Managed Reseller Partners with access to an incentive platform to track incentive earnings, submit claims against Co-op earnings, and track these claims to payment. Microsoft also offers several ways to provide Support related to Incentives Programs, like Managed Reseller (MR) and many others. Specifically, for MR, Partners in EMEA use the Partner Incentives Experience as their incentives platform and to obtain Support. Partners in North America, Latin America and Asia Pacific including Japan and Greater China use the Channel Incentives Platform (CHIP). Partners can also use Support aliases, Call Logging tool (if applicable) and MPN Portal to request support. The following slides outline support available for partners in more detail.

5 Support inside Partner Incentives Experience portal d 1 2 c a b

6 Regional support aliases North America: Latin America: Asia Pacific incl. Japan & Greater China: EOC

7 Portal locations Partner Incentives Experience (PIEX): Channel Incentives Platform (CHIP): Microsoft Partner Network site (MPN):

8 Support via MPN portal From within the Microsoft Partner Network site:

9 Resources

10 Resources See a range of resources on the Managed Reseller MPN pages: aka.ms/partnerincentives Incentive Guide & Exhibits CHIP & PIExp Guides Co-op Guidebook Learning modules

11 MPN Managed Reseller pages 2 1 Link to Microsoft Partner Network site:

12 MPN Managed Reseller pages 3. Link to Co-op page. Content includes: FY17 Partner Incentives Coop Guidebook FY17 Co-op utilization guidance including video FY17 Certification Statement and Report (CSR) Template FY17 List of Approved Conferences FY17 On-Site Champ Form: required Proof of Execution for On-Site Champ activity. 3 Link to Microsoft Partner Network site:

13 MPN Managed Reseller pages 4. Links to guides and overview documents. Content includes: Managed Reseller incentives overview Managed Reseller Incentives Guide Managed Reseller Implementation Guide Other Training Resources including: Managed Reseller FAQ Managed Reseller Incentives L100 introduction training Managed Reseller Partner Incentive estimator tool Link to Microsoft Partner Network site: 4

14 MPN Managed Reseller pages 5. Link to MR Operations page. Here you will find training and user guides covering the key operational tasks enrolling onto the incentives platform, user management, tracking your earnings, making Co-op claims, and tracking these claims to payment. 5 Link to Microsoft Partner Network site:

15 Appendix

16 Payment profile related terminology Term Partner user Partner admin Rebate Co-op Fiscal year Earning period Usage period Meaning Tracks earnings, enters Co-op claims, tracks claims and payments related to the program. All of the above plus performs company registration including entry of payment and tax details. Handles all user management (adding, editing and deleting additional partner admins and partner users). Monetary reward from the selling of Microsoft products and solutions. Marketing funds designed to help qualified partners grow their businesses. Provides reimbursement for approved Demand Generation, Marketing Development, and Partner Readiness activities. Full details on the program Co-op Guidebook available on MPN. The Microsoft Fiscal Year (FY) extends from July 1 st to June 30 th of the following calendar year. The Managed Reseller Incentive program aligns with the Microsoft fiscal year. The 12 months of the incentive program is divided into H1 (the first 6 months: June 1st to Dec 31st) and H2 (the second 6 months: Jan 1st to June 30th) The period in which you earn Incentives (Rebate and Co-op). The period immediately following the earning period. During the usage period partners conduct Co-op activities and submit claims for eligible expenses related to these activities. All Co-op activities must be completed during the usage period, though partners have 45 days grace after the end of the usage period to submit claims. Earning Period Earning Period Usage Period Proof of Execution (POE) Evidence that a Co-op activity was executed is required to claim reimbursement of expense associated with the activity.

17 Thank you For completing this course on Managed Reseller Incentive Program Support and resources