CFNA Electronic Application

Transcription

1 CFNA Electronic Application page 1 Verifone Evolution Series QUICK REFERENCE GUIDE CFNA Electronic Application 2015 Elavon Inc. Elavon is a registered trademark in the United States and other countries. Apple Pay is a trademark of Apple Inc. This document is prepared by Elavon as a service for its customers. The information presented is general in nature and may not apply to your specific situation. RTL-QRG-1168-US Oct15

2 CFNA Electronic Application page 2 TIPS FOR PROCESSING or YES BACKSPACE CANCEL or NO To scroll through the menu, press MORE Press 3 multiple times until the paper advances to desired length The following prompts may appear depending on terminal setup, card type, and/or entry method. Clerk ID Prompt: Input Clerk ID and Invoice Prompt: Input Invoice # and Language Prompt: If prompted, select language

3 PROCEDURES FOR OPENING A NEW ACCOUNT CFNA Electronic Application page 3 Before processing a new Credit First National Association (CFNA) credit card application: Provide the customer with the paper credit card application, which includes Credit Card Terms and Conditions. Make sure the customer completes all required information and signs the application. Detach the signed application from the Credit Card Terms and Conditions and return the Terms and Conditions to the customer before you process the application. Please note that the USA PATRIOT Act prevents processing the application without all of the required information. For each applicant, CFNA must obtain: Full legal name Date of birth Current residential street address and mailing address (if different) Social Security Number Annual Gross Income from all Sources Compare the customer s information with his/her valid driver s license, military or state identification, or passport, and one other form of identification or credit card. Check the following: Picture: Make sure it resembles the individual presenting ID. Logos/holograms: Look for a hologram on driver s license (if your state issues licenses with holograms). Expiration date: if the ID has expired, it is not valid and cannot be used as ID.

4 PROCEDURES FOR OPENING A NEW ACCOUNT CON T CFNA Electronic Application page 4 Age: compare date of birth on the ID to age of individual presenting ID. Look carefully for possible alterations or other evidence of tampering. Make sure the application is signed and that the signature compares with the ID. After you have verified ID, sign your name in the VERIFIED BY box. ALL APPLICATIONS, APPROVED AND DECLINED, MUST BE SIGNED AND MAILED TO CFNA WEEKLY: Credit First National Association P.O. Box BK-14 / Credit Authorization Cleveland, OH Applications for joint accounts cannot be processed electronically. Electronic application processing is not available in California. All applications, whether approved or denied, must be completed, signed and mailed to CFNA.

5 CFNA Electronic Application page 5 NEW ACCOUNT Select NEW ACCOUNT Input Customer s house number and Input Customer s five-digit zip code and Input Customer s nine-digit social security number and Input Customer s date of birth in MMDDYYYY format and press Input Customer s annual gross income and NOTE: Round to the nearest dollar. Do not enter cent amount. For example, $50, would be entered as Select YES to submit the application or NO to cancel If approved Verify the Customer s last name - Select YES if the name matches the application - Select NO and call CFNA if the name does not match Verify the Customer s first name - Select YES if the name matches the application - Select NO and call CFNA if the name does not match (If all information matches, the account number and credit limit displays)

6 CFNA Electronic Application page 6 NEW ACCOUNT CON T Write the account number and credit limit on the application Press to end (The Merchant copy of the new account application receipt prints) All applications, whether approved or denied, must be completed, signed, and mailed to CFNA Regarding approval on new applications that require investigation, call: (800) SALE Select SALE Swipe the card or manually input the nine-digit account number and If prompted, input last four digits of account number and Input the ticket number and press Input the exact total amount and (The transaction processes and a Merchant copy prints)

7 CFNA Electronic Application page 7 VOID Select VOID Select YES to void last transaction or NO to void a different transaction If YES is selected - Select YES if desired transaction is displayed, select NEXT to review other transactions, or select NO to exit Void menu If NO is selected - Select INV# or ACCT# to search transactions - Input invoice number or last four digits of account number and - Select YES if desired transaction is displayed, select NEXT to review other transactions, or select NO to exit Void menu (The transaction processes and a Merchant copy prints)

8 CFNA Electronic Application page 8 REFUND Select REFUND Swipe the card or manually input the nine-digit account number and If prompted, input last four digits of account number and Input the ticket number and press Input the exact total amount and (The transaction processes and a Merchant copy prints) AUTHORIZATION ONLY Select AUTH ONLY Swipe the card or manually input the nine-digit account number and If prompted, input last four digits of account number and Input the ticket number and press Input the estimated total amount and (The transaction processes and a Merchant copy prints)

9 CFNA Electronic Application page 9 FORCE Select FORCE Swipe the card or manually input the nine-digit account number and If prompted, input last four digits of account number and Input the ticket number and press Input the exact total amount and Input approval code and press (The transaction processes and a Merchant copy prints) SETTLEMENT Select SETTLEMENT If prompted, input password and Totals will display and/or print Confirm totals and Settlement report prints

10 CFNA Electronic Application page 10 CONTACT INFORMATION CFNA New Accounts For questions regarding approval on new applications that require investigation call (800) CFNA Voice Authorization For questions regarding an authorization on a CFNA credit card call (800) TERMINAL MESSAGES New Account ACCOUNT APPROVED: the account has been approved. Please document the account number and credit limit on the credit application. CANNOT APPROVE: the account is not approved. WILL INVESTIGATE: the account will be investigated. ERR.CFNA WILL CL: could not complete the transaction. CFNA will call you. EXISTING ACCOUNT: this account exists today. Call CFNA for additional information. CL : call this number to obtain final application decision.

11 CFNA Electronic Application page 11 SALE AND AUTHORIZATION ONLY CL : call this number to obtain an authorization or additional information related to this account. APV $8888: the approval code and transaction amount will display. NOT AUTHORIZED: the transaction is declined. Request another form of payment. MISCELLANEOUS TERMINAL MESSAGES Invalid Entry: the required information has not been entered. Comm Error Retry Tran?: a communication error occurred. To retry the transaction, select YES. Lost Carrier Send Retry Tran?: a communication error occurred. To retry the transaction, select YES. Line Busy: the terminal is not connecting successfully. Retry. No Line: the terminal is not detecting a dial tone. Check the phone cord connections. Retry. Lost Communication: call CFNA. Please Retry: retry the transaction.