BSCS ix Release 3 Training Programs. Catalog of Course Descriptions

Transcription

1 BSCS ix Release 3 Training Programs Catalog of Course s

2 Catalog of Course s INTRODUCTION...5 BSCS IX RELEASE 3 BASIC...6 BSCS IX RELEASE 3 OVERVIEW...8 BSCS IX RELEASE 3: STARTER TRAINING...10 STARTER TRAINING FOR INTEGRATORS...12 OVERVIEW OF NEW FEATURES - BSCS IX RELEASE 2 TO IX RELEASE OVERVIEW OF NEW FEATURES - BSCS IX RELEASE 1 TO IX RELEASE OVERVIEW OF NEW FEATURES - BSCS 8 TO IX RELEASE BSCS UPGRADE TRAINING: IX TO IX RELEASE BSCS UPGRADE TRAINING: 8 TO IX RELEASE CONTENT PROVIDER AND CONTENT PRODUCTS...24 INTRODUCTION TO CUSTOMERS AND CONTRACTS...26 CUSTOMER AND CONTRACT MAINTENANCE...27 CUSTOMER CARE - EXERCISES...29 CSR TRAINER WORKSHOP FOR CUSTOMER CARE...30 INTRODUCTION TO BSCS DATABASE...32 Commercial in Confidence

3 DATABASE FOCUS ON BSCS REPORTING...33 DATABASE FOCUS ON DAILY BSCS OPERATIONS...35 GENERAL ACCOUNTING...37 CUSTOMER ACCOUNTS...38 TAXATION...40 RATE PLANS...41 FREE UNITS...43 COST CONTROL...45 PROMOTION PACKAGES IN MOTIVATION AND INCENTIVES...47 TOP-UP PACKAGES...49 DISCOUNTING IN BSCS...51 DISCOUNTING WORKSHOP...53 SERVICE CONFIGURATION...55 SYSTEM SCENARIOS...57 RATING AND BILLING...59 BILLING ADVANCED...61 OVERVIEW OF BSCS INTERFACES...66 SERVICE ORIENTED INTERFACES - TECHNICAL OVERVIEW...67 OVERVIEW OF SOI AND CX CUSTOMIZATION...69 Commercial in Confidence

4 WEB CLIENT CUSTOMIZATION - APPEARANCE AND CONTENT...71 DEVELOPER PACKAGE - CUSTOMER CARE FOCUS...73 DEVELOPER PACKAGE SOI FOCUS...75 BSCS IX RELEASE 3 ROLLOUT WORKSHOP...77 DATA MIGRATION FRAMEWORK (DMF) INSTALLATION WORKSHOP...79 DBXTRACT WORKSHOP...80 Commercial in Confidence

5 Introduction Ericsson has developed a comprehensive Training Programs service to satisfy the competence needs of our customers, from exploring new business opportunities to expertise required for operating a network. The Training Programs service is delineated into packages that have been developed to offer clearly defined, yet flexible training to target system and technology areas. Each package is divided into flows, to target specific functional areas within your organization for optimal benefits. Service delivery is supported using various delivery methods including: Icon Delivery Method Instructor Led Training (ILT) LIV Virtual Classroom Training (VCT) elearning (WBL) Workshop (WS) Short Article (SA) Structured Knowledge Transfer (SKT) mlearning Job duty analysis (JDA) Competence GAP Analysis (CGA) Commercial in Confidence

6 BSCS ix Release 3 Basic ESY-1JE12 BSCS ix Release 3 Basic is a web-based course designed to give you a flexible and convenient way to learn about BSCS. You can participate at anytime and anywhere; all that is required is a PC and access to the internet. BSCS ix Release 3 Basic is an introduction to BSCS ix Release 3 and provides an overview of the following themes: Technological environment Main functionality Product components and concepts User experience The course is excellent for anyone requiring an overview of BSCS ix Release 3. Introduction Scope of BSCS Multi-market concept Applications in BSCS BSCS architecture and components Customer Life Cycle I Resources available in BSCS Marketing and Pricing capabilities of BSCS Assigning a contract to customer Customer Life Cycle II Online and offline call charging Billing and invoicing process Methods of payments receipt in BSCS Products and Pricing Strategy BSCS Product Center and Content Product Center Classification and role of services in BSCS Commercial in Confidence

7 Creating a rate plan in BSCS Discount Possibilities Discount possibilities in BSCS Introduction to configuring promotions, free units, and cost control services Customer Management Concepts and architecture of Customer Center Customer and contract maintenance Flexible Rating Flexible rating concept Structure and processing of UDRs Processing principle of System Scenarios Rating and Billing Rating and billing processing steps and server applications Components in the rating process Billing and Finance BSCS billing modes Billing documents generated by BSCS Financial workfow for postpaid customers Quiz 15 self-assessment exercises with course attendance certification. None. Method: e-training Duration: 7-8 hours Class Size: n/a Commercial in Confidence

8 BSCS ix Release 3 Overview SY-1JE12 In this course, participants learn about the main functional areas and the system architecture of BSCS. The course provides an introduction into BSCS main workflows and processes, as well as an overview of all major applications. Visualize BSCS architecture Classify and list main applications Identify and describe BSCS key functional areas and related workflows Accounting, Analysts and Consultants, Application Support, Billing, Customer Care, Development, Pricing Configuration, Rating, Sales and Marketing, System Integrators BSCS Architecture and Customer s Lifecycle Introduces BSCS major functions and components Gives an overview of the customer lifecycle from creation of resources to payment handling Products and Pricing Strategy Provides an overview of services and charges Explains the package structure of rate plans Customer Management Explains customer care concepts and architecture Introduces the Web-based Customer Center application Discount Possibilities Informs about discount possibilities: microcells, free units, cost control service, promotions, and top-up packages. Rating and Billing Introduces the workflow of rating and billing in BSCS. Flexible Rating Introduces the BSCS Internal record structure (UDR) Commercial in Confidence

9 Provides an overview of the flexible record processing logic using system scenarios Billing Provides an overview of the billing process and the billing documents that can be generated by BSCS. Finance Provides a high-level overview of financial accounting in BSCS. No special prerequisites. Method: Practical_25 Duration: 2 days Class Size: 6-10 Commercial in Confidence

10 BSCS ix Release 3: Starter Training SY-1JE19 This seminar is the starting point to understand the main business processes of the entire rating and billing system. It is useful for staff members needing an introduction to all major BSCS areas and employees working in early phases of a BSCS implementation. Recognize the main business processes in BSCS Be able to describe the different pricing possibilities in BSCS Get familiarized with different BSCS client applications through hands-on exercises Analysts and Consultants, Application support Introduction to BSCS Introduces BSCS major functions and components Gives an overview of the customer lifecycle, from creation of resources to payment handling. Dealers and Resources Gives an overview of the sales hierarchy and explains the role of resources in BSCS, with a short hands-on exercise in Resource Administration. Services Provides an overview of the role of services within different processes. Products and Pricing Strategy Explains the package structure of the rate plan Plan, create, and maintain a simple rate plan in BSCS Discount Possibilities Provides an overview of the discounts in BSCS Provides some hands-on exercises in the creation of discounts Customer Care Explains customer care concept and architecture Introduces the Web-based Customer Center application Commercial in Confidence

11 Entering customer and contract data in the Customer Care application and investigate on existing data Rating Logic Gives a high-level overview about the online and offline charging workflow. Flexible Rating/Message Processing Introduces the BSCS internal record structure (UDR) Provides an overview of the flexible record processing logic using system scenarios Gives an overview of Data Transmission Application as an inter-application communication hub in BSCS Billing Gives an overview of the billing process in BSCS Explains involved applications, as well as the different purposes and modes Payments Provides an overview of the general accounting workflow and the related applications Entering payments for an invoice in BSCS, and investigation of the results The e-training ESY-1JE12 BSCS ix Release 2 Basicis recommended. Method: Practical_50 Duration: 9 days Class Size: 6-10 Commercial in Confidence

12 Starter Training for Integrators SY-1JE10 This seminar is the starting point to understand the main business processes of the entire rating and billing system. It is useful for staff members needing an introduction to all major BSCS areas and employees working in early phases of a BSCS implementation. Recognize the main business processes in BSCS Be able to describe the different pricing possibilities in BSCS Get familiarized with different BSCS client applications through hands-on exercises Analysts and Consultants, Application support Introduction to BSCS Introduces BSCS major functions and components Gives an overview of the customer lifecycle, from creation of resources to payment handling. Dealers and Resources Gives an overview of the sales hierarchy and explains the role of resources in BSCS, with a short hands-on exercise in Resource Administration. Services Provides an overview of the role of services within different processes. Products and Pricing Strategy Explains the package structure of the rate plan Plan, create, and maintain a simple rate plan in BSCS Discount Possibilities Provides an overview of the discounts in BSCS Provides some hands-on exercises in the creation of discounts Customer Care Explains customer care concept and architecture Introduces the Web-based Customer Center application Commercial in Confidence

13 Entering customer and contract data in the Customer Care application and investigate on existing data Rating Logic Gives a high-level overview about the online and offline charging workflow. Flexible Rating/Message Processing Introduces the BSCS internal record structure (UDR) Provides an overview of the flexible record processing logic using system scenarios Gives an overview of Data Transmission Application as an inter-application communication hub in BSCS Billing Gives an overview of the billing process in BSCS Explains involved applications, as well as the different purposes and modes Payments Provides an overview of the general accounting workflow and the related applications Entering payments for an invoice in BSCS, and investigation of the results The e-training ESY-1JE12 BSCS ix Release 2 Basicis recommended. Method: Practical_50 Duration: 10 days Class Size: 6-8 Commercial in Confidence

14 Overview of New Features - BSCS ix Release 2 to ix Release 3 USY-ISJE11 This seminar provides customers migrating from BSCS ix Release 2 to BSCS ix Release 3 with an overview of the new features and functionality since BSCS ix Release 2. Define the major changes in the BSCS system between BSCS ix Release 2 and BSCS ix Release 3 Accounting, Analysts and Consultants, Application Support, Billing, Development, Pricing Configuration, Rating, System Integrators Introduction Provides overview of major enhancements since BSCS ix Release 2. Message Processing Introduces the functionality of rerating to safeguard revenue stream Summarizes new features to increase customer focus through advanced payment New Technology Support Shows the scope of BSCS related to IMS, provides high-level overview of enhancements in Number Portability and Diameter support within BSCS. Online Charging Summarizes enhancements in High Availability such as performance improvements and ways to safeguard revenue streams Introduces web client Monitoring Center (MX) to monitor and manage BSCS applications Customer Care Introduces enhancements in multi-company setup. Discounting in BSCS Shows new ways of handling discounts: Top Up Package. Commercial in Confidence

15 Finance and Accounting Summarizes enhancements in finance and accounting such as accounts payable functionality Shows the new financial Web client, Accounting Center (AX) Familiarity with BSCS ix Release 2 is strongly recommended. Method: Lecture Duration: 1 day Class Size: 6-10 Commercial in Confidence

16 Overview of New Features - BSCS ix Release 1 to ix Release 3 USY-HAJE11 This seminar provides customers who are migrating from BSCS ix Release 1 to BSCS ix Release 3 with an overview of the new features and functionality since BSCS ix Release 1. Define the major changes in the BSCS system between BSCS ix Release 1 and BSCS ix Release 3. Accounting, Analysts and Consultants, Application Support, Billing, Development, Pricing Configuration, Rating, System Integrators Introduction Provides overview of major enhancements since BSCS ix Release 1. Pricing Configuration Introduces new ways of creating discounts in BSCS. Message Processing Introduces the functionality of rerating to safeguard revenue stream. Summarizes new features to increase customer focus through advanced payment Summarizes enhancements in billing. Introduces enhancements in multi-company setup New Technology Support Shows the scope of BSCS related to IMS Provides high-level overview of enhancements in Number Portability and Diameter support within BSCS Online Charging Summarizes enhancements in High Availability such as performance improvements and ways to safeguard revenue streams Introduces web client Monitoring Center (MX) to monitor and manage BSCS applications Customer Care Commercial in Confidence

17 Introduces High Availabilty in Customer Care Web Client. Introduces enhancements in multi-company setup Finance and Accounting Summarizes enhancements in finance and accounting such as accounts payable functionality and prepaid accounting Shows the new financial Web client, Accounting Center (AX) Familiarity with BSCS ix Release 1 is strongly recommended. Method: Lecture Duration: 1 day Class Size: 6-10 Commercial in Confidence

18 Overview of New Features - BSCS 8 to ix Release 3 USY-8JE11 This seminar provides customers who are migrating from BSCS 8 to BSCS ix Release 3 with an overview of the new features and functionality since BSCS 8. Define the major changes in the BSCS system between BSCS 8 and BSCS ix Release 3 Accounting, Analysts and Consultants, Application Support, Billing, Customer Care, Development, Pricing Configuration, Rating, Sales and Marketing, System Integrators Pricing Configuration Introduces new ways of creating discounts in BSCS. Message Processing Introduces the functionality of rerating to safeguard revenue stream. Summarizes new features to increase customer focus through advanced payment Summarizes enhancements in billing. Introduces enhancements in multi-company setup New Technology Support Shows the scope of BSCS related to IMS Provides high-level overview of enhancements in Number Portability and Diameter support within BSCS Online Charging Summarizes enhancements in High Availability such as performance improvements and ways to safeguard revenue streams Introduces web client Monitoring Center (MX) to monitor and manage BSCS applications Customer Care Introduces High Availabilty in Customer Care Web Client. Introduces enhancements in multi-company setup Finance and Accounting Commercial in Confidence

19 Summarizes enhancements in finance and accounting such as accounts payable functionality and prepaid accounting Shows the new financial Web client, Accounting Center (AX) Familiarity with BSCS 8 is strongly recommended. Method: Lecture Duration: 1 day Class Size: 6-10 Commercial in Confidence

20 BSCS Upgrade Training: ix to ix Release 3 MB-HAJE17 This seminar provides customers who are migrating from BSCS ix Release 1 to BSCS ix Release 3 with an in-depth experience of the new features and functionality since BSCS ix Release 1. This seminar is recommended to be ordered during the starting phase of a project to assist the migration study. Compare and contrast the major changes in the BSCS system between BSCS ix Release 1 and BSCS ix Release 3 Operate the new functions of BSCS Analysts and Consultants, Application Support, Development, Pricing Configuration, System Integrators Pricing Configuration Assesses the new ways of creating discounts in BSCS (Top Up Package, Prepaid Promotion, Cost Control, Best Option Plan, Bundles) Shows the use of Content Product Center Analyzes the function of re-rating Compares the new ways in handling one-time/recurring charges Explains the workflow of preactivated prepaid contract Customer Care Explains the use of future-dated requests Compares the enhancements in Number Portability Identifies the scope of BSCS related to IMS Identifies the new business partner handling Message Processing Highlights the new processing logic for the Cost Control engine Explains the purposes of the new back-end applications and SOI servers Explains the use of Backward rating Explains the enhancements in multi-company setup Compares new database tables Finance and Accounting Commercial in Confidence

21 Explains the functionality of Accounts Payable Shows the use of Accounting Center Web client Explains the concept of flexible payment terms Familiarity with BSCS ix Release 1 is required. Knowledge level of the seminar USY-HAJE11 Overview of New Features: BSCS ix Release 1 to ix Release 3is required Method: Practical_25 Duration: 7 days Class Size: 6-8 Commercial in Confidence

22 BSCS Upgrade Training: 8 to ix Release 3 MB-8JE19 This seminar provides operators who are migrating from BSCS 8 to BSCS ix Release 3 with in-depth experience of the new features and functionality since BSCS 8. This seminar is recommended to be ordered during the starting phase of a project to assist the migration study. Compare and contrast the major changes in the BSCS system between BSCS 8 and BSCS ix Release 3 Operate the new functions of BSCS Analysts and Consultants, Application Support, Development, Pricing Configuration, System Integrators Pricing Configuration Assesses the new ways of creating discounts in BSCS (Top Up Package, Prepaid Promotion, Cost Control, Best Option Plan, Bundles) Shows the use of Content Product Center Analyzes the function of rerating Compares new ways in handling one-time/recurring charges Explains the workflow of preactivated prepaid contract Customer Care Explains the use of future dated request Compares enchantments in Number Portability Identifies the scope of BSCS related to IMS Explains the new business partner handling Explains the multi-company setup Message Processing Highlights the new processing logic for Rating and Cost Control engine Explains the purposes of the new back-end applications and SOI servers Explains the use of Backward rating Compares new database tables Finance and Accounting Commercial in Confidence

23 Explains the functionality of Accounts Payable Shows the use of Accounting Center Web client Explains the concept of flexible payment terms Familiarity with BSCS 8 is required. Knowledge level of the seminar USY-8JE11 Overview of New Features: BSCS 8 to ix Release 3is required Method: Practical_25 Duration: 9 days Class Size: 6-8 Commercial in Confidence

24 Content Provider and Content Products CP-2JE12 A content provider is a company that provides services to mobile phone users or network operators. These services could be, for example, shopping, web surfing, chat rooms, playing games, or accessing data such as music, books, and wallpapers through a server. Buying content over the Internet has become common practice. If the charges for these transactions should not be paid with credit card, but rather, should be part of the customer's invoice, a relationship between the content provider and the network operator has to be established. How to establish this relationship, define prices for content, and set up the rating logic is explained in this seminar. Define a content provider agreement Define and maintain catalog services and bundles Explain how BSCS rates and bills for content Analysts and Consultants, Pricing Configuration Introduction Overview of the workflow between different BSCS applications related to content product definition and processing. Business relation between network operator, content provider, and consumer. Content Provider Agreement Content provider maintenance using business partner client. BSCS users working for a content provider. Catalogs Provides an introduction to the concept of Data Transmission Application (DaTA) and SOI servers. Record Processing Theoretical discussion of content-related scenarios, involving content provider and consumer. Bundles Commercial in Confidence

25 Creation of bundles. Bundle purchase and consumption. Bundles and cost control packages. Use of network services inside a bundle. Dependent Rating Specific scenario setup to support bundles. Billing Theoretical discussion about billing of content provider and creation of partner credit memo. Business partner collection report. Good BSCS knowledge in the area of products and promotions. The following seminars are required: Rate Plans System Scenarios Method: Practical_25 Duration: 2 days Class Size: 6-10 Commercial in Confidence

26 Introduction to Customers and Contracts CC-1JE11 Customer Center is the BSCS application for handling the majority of customer or contract related tasks. This course gives customer care personnel an introduction into the main customer care entities, functions, and processes. In practical exercises, you also learn how to work with private and corporate customers, their contracts, and billing accounts. Describe the architecture and main features of Customer Center Create new customers and contracts, also using rapid activation Create large account structures (corporate customers) Explain the billing account concept Customer Care Introduction to Customer Center Introduces the architecture of Customer Center and its relations with other BSCS components Informs about the functions of Customer Center Explains the concepts and entities related to customers and contracts Customer and Contract Creation Practices customer and contract creation using the Web application, CX Introduces pre-/postpaid convergent contracts. Large Accounts and Billing Account Practices the creation of large account structure for handling corporate customers and its billing implications Explains the use of billing accounts for separate invoice creation Knowledge of customer care business procedures is an advantage. Method: Practical_25 Duration: 1 day Class Size: 6-10 Commercial in Confidence

27 Customer and Contract Maintenance CC-2JE12 Customer Center is the BSCS application for handling the majority of customer- or contractrelated tasks. In this seminar, customer care personnel learn how to handle common maintenance situations for customers and contracts inside Customer Center. It also covers financial and marketing aspects, as well as the treatment of special contracts (e.g., VPN) inside Customer Center. Execute standard workflows related to handling of customers and contracts Work with special contracts in Customer Center Use financial features in Customer Center Apply and maintain discounting features in Customer center Customer Care Customer Center Overview Reviews main functions and entities of Customer Center Introduces multicompany setup of BSCS Customer and Contract Creation Practices rapid activation and the creation of contract templates Explains pre-activated prepaid contract handling inside BSCS Customer and Contract Handling Practices customer and contract maintenance, including future-dated requests and states of resources Provides an overview of number portability with BSCS Special Contracts Introduces pre-/pospaid convergent contracts Introduces administrator and user contracts, for example "free phone" handling Provides a high-level overview of CUG and VPN handling inside BSCS future-dated requests and states of resources Financial Aspects of Customer Center Commercial in Confidence

28 Explains billing account properties and assignments for separate invoicing Introduces payment arrangements Informs about fraud detection possibilities in BSCS Illustrates and practices manual crediting in CX Provides high-level overview of re-rating, and highlights relevant actions in CX Introduces deposit handling in CX Discounts in BSCS Introduces discounting in BSCS Practices discount assignment within CX The knowledge level of the following seminars is required: CC-1JE11 Introduction to Customers and Contracts, or SY-1JE19 BSCS ix Release 3: Starter Training Method: Practical_50 Duration: 2 days Class Size: 6-10 Commercial in Confidence

29 Customer Care - Exercises CC-9JE11 In order to help customer care personnel perform their daily tasks in a fast and reliable manner, this interactive workshop repeats and thus enforces the knowledge presented in the courses CC-1JE11 Introduction to Customers and Contractsand CC-2JE12 Customer and Contract Maintenance. In several use cases participants will also learn to apply Customer Center functions in daily customer care situations. Apply knowledge acquired in courses CC-1JE11 Introduction to Customers and Contractsand CC-2JE12 Customer and Contract Maintenance Handle real-life customer care situations within Customer Center (CX) Customer Care Common Customer Complaints Reviews and practices the handling of common customer complaints, including payments, service handling, SIM change, MSISDN change, call investigation, and memos. Marketing Incentives Provides hands-on exercises for different discounting features provided within BSCS. Corporate Customer Features Reviews and practices the administration of large accounts and its billing implications, closed user groups (CUGs), virtual private networks (VPNs), and sharing of free units. The knowledge level of the following seminars is required: CC-1JE11 Introduction to Customers and Contracts, or SY-1JE19 BSCS ix Release 3: Starter Training CC-2JE12 Customer and Contract Maintenance Method: Workshop Duration: 1 day Class Size: 6 Commercial in Confidence

30 CSR Trainer Workshop for Customer Care CC-2JE23 In this workshop you will gain practical experience in planning and conducting a Customer Care training for call center employees. You will practice the application of different media, set up Customer Center demonstrations with a projector, and plan exercises and role plays for the participants. Plan and conduct a training for Customer Center personnel Use educational concepts for planning a Customer Care training Use effective training techniques, role plays, demos and exercises Customer Care Trainer Personality Aspects of trainer personality including language, manner of speaking, attitude, body language and orientation towards audience. Levels of Learning Learning type test to analyze the learning channels with which you learn most efficiently Overview of levels of learning and how you can use them for your Customer Care training sessions Visualization Using different visualization techniques for your Customer Care trainings. Role plays, Demonstrations, Exercises Planning and conducting role plays, demonstrations, and exercises for your Customer Care trainings. Educational Concepts Implementing educational concepts for planning your Customer Care trainings. Conducting a complete CC training session Commercial in Confidence

31 Conducting a complete Customer Care training session including introduction, theory, practical part with role plays, demonstration and/or exercises, summary. The knowledge level of the following seminars is required: CC-1JE11 Introduction to Customers and Contracts, or SY-1JE19 BSCS ix Release 3: Starter Training CC-2JE12 Customer and Contract Maintenance The knowledge level of the following seminar is recommended: CC-9JE11 Customer Care - Exercises Method: Workshop Duration: 3 days Class Size: 6 Commercial in Confidence

32 Introduction to BSCS Database DB-1JE11 This seminar builds understanding of important tables concerning customers, contracts, resources, invoices, and payments. Tables defining Unified Data Structure are discussed to interpret rated usage records. Recognize the important tables of BSCS ix R3 database related to customers, contracts, resources as well as invoices and payments Interpret rated usage record in the database Analysts and Consultants, System Integrators Introduction Provides a high-level overview of the business process covered by BSCS. Overview of Main Tables Identify the main tables in the following areas: Customers and Contracts Resources Invoices and Payment Rate Plans Services Unified Data Structure SQL skills The knowledge level of the seminar ESY-1JE12 BSCS ix Release 3 Basic is required Method: Practical_25 Duration: 1 day Class Size: 6-8 Commercial in Confidence

33 Database Focus on BSCS Reporting DB-2JE14 The BSCS database stores a wealth of information about your customers, their use of telecommunication services, and resulting revenues. Accounting data, customer care activities, and availabilty of network resources (SIM cards or directory numbers) are also housed in the database. The seminar explains the BSCS workflow around customers and its presentation on database level. You will gain a sound understanding of BSCS data and where to find it. Define BSCS workflow around customers Find customer and contract properties Interprete Usage Data Records (UDR) on database level Find invoice and payment data Find billing data and posting results Analysts and Consultants, Development BSCS Introduction Provides an overview of the BSCS components and main workflow Introduces the schema of the BSCS database Reference Data Explains the meaning of the entities networks, resources, services, service packages and rate plans in BSCS Shows their presentation in BSCS applications and on database level Provides hands-on exercises on application and database level Customer and Contract Data Introduces the main properties of customers, contracts, large accounts, contracted resources, services and service parameters Provides hands-on exercises on application and database level CSR Operations Provides an overview about BSCS user and user rights Gives an introduction to fees and their meaning in billing Commercial in Confidence

34 Introduces scheduled jobs; their status, workflow, and meaning Provides hands-on exercises on database level Cost Control Balances Gives a high level business overview Provides hands-on exercises on application and database level Free Units and Promotions Provides an overview of Free Units and Promotions in BSCS Provides hands-on exercises on application and database level Usage Data Provides an overview of the concept of Usage Data Records in BSCS Provides hands-on exercises on database level Billing Gives an overview about the billing process Investigates billing on database level and explains where to find the billing results Accounting Gives an overview about Accounting in BSCS Provides hands-on exercises on application and database level SQL skills Technical expertise in data extraction and report generation Method: Practical_25 Duration: 4 days Class Size: 6-8 Commercial in Confidence

35 Database Focus on Daily BSCS Operations DB-3JE14 This seminar describes the customer lifecycle by highlighting the user definitions and business rules configuration in the BSCS database. It shows the configuration of the BSCS operational data, focusing on the GSM market. It also highlights the data to be assigned at the time of customer and contract creation while showing in simple ways how the processing result is kept in the database. Equipped with this information, the daily operation tasks are easily maintained and traced. Explain customer lifecycle from the BSCS database perspective Analyze customer and contract properties in the BSCS database Analyze configuration and assignment data Examine rating and billing results Identify error codes, statistical information, and history of processing results Analysts and Consultants, Application Support, Billing, Rating, System Integrators Global Definition Tables Explains the main database tables that are related to network, usage data structure, and resources definition Analyzes the related information Business Rule Configuration Explains the main database tables related to business rule configuration for example services, and rate plans Analyzes the related information Assignment and Processing Explains the main database tables related to customer lifecycle from assignment of resources to billing of the customer Assesses the related information SQL skills Database technical expertise Practical experience in BSCS daily operations Commercial in Confidence

36 Method: Practical_25 Duration: 4 days Class Size: 6-8 Commercial in Confidence

37 General Accounting FI-2JE31 Finance is the central functional area used to maintain your customer accounts and keep track of your business success. This seminar focuses on accounting workflow, and its relation to general ledger accounts. Be aware of the cross-application workflow in BSCS related to finance. Use the main functions of General Ledger application. Accounting Introduction Explains accounting workflow and related applications. General Ledger Accounts Describes role and use of General Ledger accounts in BSCS. General Ledger Illustrates ways to retrieve information and maintain posting periods via General Ledger. Packages Discusses the use of GL account determination packages, business partner GL account packages, and extended GL code packages. General accounting knowledge is required BSCS knowledge is an advantage Method: Practical_25 Duration: 1 day Class Size: 6-10 Commercial in Confidence

38 Customer Accounts FI-2JE33 Dealing with customers' financial data is an important part of your daily business process. Financial transactions are a crucial communication channel between you and your customers. Correct and smooth processing ensures flawless business operation and control. This seminar gives a practical introduction for the employees of your accounting department. Aquire basic knowledge about customers, contracts and large accounts Intepret financial data of customers in detail Operate all customer related types of payment transactions in Accounting Center Operate relevant accounting functions of Customer Center and Accounting Center Accounting Introduction Summarizes life cycle of a subscriber. Customers and Contracts Defines principles around customers, contracts and large accounts in reference to financial data. Accounting Overview Provides an overview of the tasks and workflow around Accounting Center. Incoming Payments Provides hands-on exercise on assigning payments to invoices, partial payments, overpayments, and advance payments. Payment Maintenance Provides hands-on exercise on reversals, corrections and transfer of payments. Document Maintenance Provides hands-on exercise on adjustments, invoice transfers and write-offs. Credits Commercial in Confidence

39 Provides hands-on exercise on applying credits through other credits and charges (OCC) functionality in Customer Center and through credit notes in Accounting Center. Deposits Provides hands-on exercise on deposit workflow starting from deposit requests in Customer Center to payment and refund in Accounting Center. Knowledge of the BSCS system is an advantage. Method: Practical_50 Duration: 3 days Class Size: 6-10 Commercial in Confidence

40 Taxation FI-3JE21 Taxation logic is a complex area within the business workflow of a network operator. This seminar provides all necessary details to set up a successful taxation scheme in BSCS. Set up the scheme for taxation. Accounting, Analysts and Consultants, System Integrators Introduction Provides overview of BSCS applications involved in taxation. Tax Definitions Explains strategies for tax calculation Provides workflow in Taxation Administration Illustrates related database tables Tax Results Explains service and customer-dependent taxes Provides hands-on exercise in creation and investigation of invoices Investigates results on database level Prepaid Balances Examines prepaid accounting and taxation impact. Roaming Partners Illustrates strategies to calculate taxes related to TAP records. Knowledge of the BSCS system, especially in finance Knowledge of BSCS database structure Method: Practical_25 Duration: 1 day Class Size: 6-10 Commercial in Confidence

41 Rate Plans TA-1JE12 The creation and maintenance of pricing strategy is one of the major aspects essential to a network operator's business. With this course, you learn about various types of services in BSCS and how to configure their prices in a rate plan. including the structure, configuration, assignment, and maintenance of rate plans guide you through the entire workflow. Define the major functions of Product Center (PX) Describe the structure of rate plans Implement a complete rate plan in Product Center Implement modifications on existing rate plans Compare and contrast Product Center and Smart Product Center Operate Smart Product Center for easy rate plan creation and maintenance Analysts and Consultants, Billing, Rating, Pricing Configuration Introduction Introduces the role of Product Center application in BSCS Gives an overview on classification of services and charge type Rate Plan Configuration Illustrates the structure and packages of a basic rate plan Provides hands-on exercise with a sample rate plan setup Types of Rate Plans Explains different rate plan types within BSCS and their properties. Rate Plan Assignment Highlights major assignment and restriction options for rate plans. Rate Plan Maintenance Demonstrates modification and updating of rate plans with practical examples. Smart Product Center Commercial in Confidence

42 Describes the functionality of the web client Smart Product Center Provides comparison with Product Center The knowledge level of the following seminars is required: ESY-1JE12 BSCS ix Release 3 Basic, or SY-1JE12 BSCS ix Release 3 Overview Method: Practical_50 Duration: 2 days Class Size: 6-10 Commercial in Confidence

43 Free Units TA-2JE31 Free units are a flexible and fast way to improve your tariffing strategies and allow you to react dynamically to market requirements and customer requests. Free units enable you to offer benefits for your customers while keeping cost low. This seminar provides insight into creating and assigning free unit packages. Configure and maintain free unit packages in Product Center (PX) Assign free unit packages in PX and Customer Center (CX) Use free unit packages in various business case scenarios Analysts and Consultants, Application Support, Billing, Pricing Configuration, Rating Introduction to Free Units Introduces the advantages and benefits of free units in BSCS. Free units Packages Explains the structure and properties of free unit packages. Assignment of Free Units Explains the ways of assigning free unit packages to customer. Free Units Services and Accountd Provides the need for different Free Unit Services to contract Free Unit Packages to customers. Explains the use of Free Unit Accounts to keep track of customers' free units. Use Case Exercises Provides hands-on exercises to create free unit packages. The knowledge level of the following seminars is required: ESY-1JE12 BSCS ix Release 3 Basic, or; SY-1JE12 BSCS ix Release 3 Overview The knowledge level of the following seminar is recommeded: Commercial in Confidence

44 TA-1JE12 Rate Plans Method: Practical_50 Duration: 1 day Class Size: 6-10 Commercial in Confidence

45 Cost Control TA-2JE42 Cost control is a powerful tool in BSCS to apply discounts and spending control for online and offline scenarios. This seminar provides an introduction to cost control concepts, as well as how to set up cost control service in the online application Product Center (PX). Explain balance type and balance behavior Explain cost control function type and functions Create cost control package Create and assign cost control service Analysts and Consultants, Application Support, Pricing Configuration, Billing, Rating, System Integrators Introduction Introduces the concept of cost control in BSCS Explains cost control's relation to BSCS applications Cost Control Package and Service Illustrates the structure of a cost control package and its functions, for example, discount and alert. Explains how to create and assign cost control services. Family Concept Introduces ways of sharing cost control balances with other customers or contracts. Use Case Studies Provides hands-on exercises to create and assign cost control services. The knowledge level of the following seminars is required: ESY-1JE12 BSCS ix Release 3 Basic, or; SY-1JE12 BSCS ix Release 3 Overview The following seminar is recommended: Commercial in Confidence

46 TA-1JE12 Rate Plans ETA-1JE21 e-step: Creation of Cost Control Services and Packages Method: Practical_50 Duration: 2 days Class Size: 6-10 Commercial in Confidence

47 Promotion Packages in Motivation and Incentives TA-2JE13 Apart from basic pricing principles, it is necessary to offer additional benefits to your customers. Whether you are working on marketing concepts, implementing tariffs, or acting as an advisor, the ability to apply real- and billing-time promotions for postpaid, prepaid, or convergent markets to increase market share is important. This seminar provides in-depth information about the promotions application, Motivation and Incentives (MI). Recognize of the advantages of promotions Recognize the different criteria to apply promotions Create and apply extensive promotion packages Apply standard business cases in promotion packages Analysts and Consultants, Application Support, Billing, Pricing Configuration Introduction to Motivation and Incentives (MI) Gives an overview about the role and functions of MI. Introduces the components of a promotion package. Immediate vs. Conditional Promotion Package Explains the differences between immediate and conditional promotions. Application mechanisms Illustrates ways to apply promotion to a customer (for example discounts, bonus points, rewards, minimum commitment). Item Qualifier Illustrates ways to restrict evaluation and application mechanism. Rule templates Shows the use of rule templates. Time Periods Provides explanation on the handling of time periods within MI. Commercial in Confidence

48 Assignments Provides ways of assigning promotions to customers. Promotion Billing Perspective Provides an overview of the impact of promotions on the invoice. Pre/postpaid convergent promotions Illustrates the use of promotions in a prepaid environment. Use Case Exercises Provides hands-on exercises on the creation of promotions. The knowledge level of the following seminars is required: ESY-1JE12 BSCS ix Release 3 Basic, or; SY-1JE12 BSCS ix Release 3 Overview The knowledge level of the following seminar is recommended: TA-1JE12 Rate Plans ETA-1JE21 e-step: Creation of Promotion Packages Method: Practical_50 Duration: 3 days Class Size: 6-10 Commercial in Confidence

49 Top-Up Packages TA-2JE21 On top of basic recharging or paying bills via voucher, Top-Up Packages offer a new possibility of adding benefits to your customers in the prepaid, postpaid and convergent area. The ability to configure real-time Top-Up dependent tariffs will improve your competence to apply marketing concepts, implement tariffs, or act as an advisor. This seminar provides an in-depth information about voucher-related promotions in Motivation and Incentives (MI). Describe the use of Top-Up Packages Compare the differences between Promotion Package and Top-Up Package Configure Top-Up packages in Motivation and Incentives online application Analysts and Consultants, Application Support, Pricing Configuration, Rating Introduction to Top-Up Packages Gives an overview about the role and functions of Top-Up Packages. Top-Up Package vs. Promotion Package Explains the differences between Top-Up action and promotions in the previous sense. Evaluation Mechanism Shows ways to evaluate a customer's top-up behavior for example accumulated top up amount or type of voucher Application Mechanism Distinguishes 5 ways to apply the top-up actions. Item Qualifier Illustrates ways to restrict evaluation and application mechanism. Use Case Exercises Provides hands-on exercises on the creation of Top-Up Packages. Commercial in Confidence

50 The knowledge level of the following seminars is required: ESY-1JE12 BSCS ix Release 3 Basic, or; SY-1JE12 BSCS ix Release 3 Overview TA-2JE42 Cost Control The following seminars are recommended: TA-2JE13 Promotion Packages in Motivation and Incentives TA-1JE12 Rate Plans Method: Practical_50 Duration: 1 day Class Size: 6-10 Commercial in Confidence

51 Discounting in BSCS TA-2JE32 Marketing faces growing challenges in today's telecommunication market. BSCS offers a number of discounting tools that allow you to react dynamically to market requirements and customer requests. This seminar provides insight into the full discounting capabilities of BSCS for Sales and Marketing staff. Analyze the BSCS discounting capabilities Map marketing business cases to corresponding BSCS discounting tools Analysts and Consultants, Sales and Marketing Introduction Introduces the discounting possibilities in BSCS. Rate plans, services and charges Explains how services and charges in a rate plan can be used to attract and reward new and existing customers. Cost control Elaborates business cases and marketing ideas using cost control: alerts, discounts, cross balance actions, family concept, etc. Free Units Explains how free units can be used in marketing campaigns. Promotion Packages Describes how promotion package features can be used to ensure customer satisfaction. Other discounting tools Introduces further discounting tools, such as top-up packages, bundles, best option plans, virtual private networks and closed user groups. Commercial in Confidence

52 Business cases Applies business cases and maps them to BSCS discounting tools. The knowledge level of the following seminars is required: ESY-1JE12 BSCS ix Release 3 Basic, or; SY-1JE12 BSCS ix Release 3 Overview Method: Practical_25 Duration: 2 days Class Size: 6-10 Commercial in Confidence

53 Discounting Workshop TA-9JE11 There are many ways to give discounts in BSCS - they can be applied during the process of rating, cost control, or billing. This workshop enables you to recognize the differences between the various discounting methods, thus allowing you to evaluate and analyze the most effective way of configuring these various discounts. Recognize the various discounting possibilities in BSCS Evaluate business cases and implement them correctly in BSCS Analysts and Consultants, Application Support, Pricing Configuration Introduction Introduces various ways of creating and applying discounts in BSCS Rate Plan Discounting Brainstorm various ways to apply discounts within a rate plan Use Cases Analysis Differentiating Cost Control, Free Units, and Promotions in Billing. Discuss various use cases. Analyze the use cases to ensure the best way to implement them in BSCS. Discussion Open discussion to devise new use cases and discover how to implement them in BSCS. The knowledge level of the following seminars is required: ESY-1JE12 e-training: BSCS ix Release 3 Basic TA-1JE12 Rate Plans TA-2JE13 Promotion Packages TA-2JE31 Free Units TA-2JE42 Cost Control Commercial in Confidence

54 Method: Workshop Duration: 1 day Class Size: 6 Commercial in Confidence

55 Service Configuration TA-3JE32 To remain competitive in the market it is essential for a network operator to meet customer requirements by offering the kind of services the customers expect. After standard network services including telephony have already been implemented successfully, this course offers knowledge on the introduction of additional, non-standard services. This includes valueadded services with parameters for use in the billing system, and services for handling usage data. You will learn how to define services in BSCS by hands-on exercises. Define the role and classification of all types of services in BSCS. Compare how services are represented in Product Center, Customer Center and on database level. Configure network and value added services Implement new services in BSCS. Rating, Billing, Analysts and Consultants, System Integrators Introduction and Classification of Services Role of services in BSCS. Different ways of classification of services. Influence of baseline setup and technology on service configuration. Value-Added Services (VAS) Different types of VAS: Event-driven, permanent and technology related. Standard VAS with special meaning around Free Units. Creation of new VAS. Service Parameters Types and role of service parameters for provisioning, rating and billing. Creation of new parameters for new services. Real Network Services Properties of real network services such as telephony or SMS. Usage indicators, chargeable quantities and other properties related to service configuration. Commercial in Confidence

56 Rate Plans and Contracts Adding new services to rate plans. Creation of contracts with existing and new services of different kinds. Usage Processing Role of services for usage data processing. Enhancement of UDR structure to include of rating relevant service parameters. Services to Rate Content Overview and discussion about alternatives to process content by using network services, content services or catalog services. Summary and Conclusion Complete the picture around services in BSCS. Questions and discussions. The knowledge level of the following seminars is required: SQL knowledge Knowlegde level of the course TA-1JE12 Rate Plans Knowledge of the rating logic in BSCS. Knowledge of the contract structure in BSCS. Method: Practical_50 Duration: 2 days Class Size: 6-8 Commercial in Confidence