Enterprise Mobility Forum 2015:

Transcription

1 Enterprise Mobility Forum 2015: Applications Platforms and Services 14 May 2015 Presented by Johann Marx

2 Eskom Overview Organisation Overview ESKOM is a state owned enterprise in South Africa generating approximately 90% of electricity used in South Africa and approximately 45% of the electricity used in Africa. Eskom generates, transmits and distributes electricity and provides related services. ESKOM Statistics 5.48 Mil customers supplied with electric power 3.2 Mil customers still unconnected (Pre-Paid) 1.68 Mil unplanned work orders & planned work orders p.a km cables and conductors transformers meter change-outs p.a employees field workers Mobile Highlights Mobile Office-Based Users Targeted Mobile Field Staff Targeted 100 Mil+ km travel p.a. 265 Customer Network Centres Direct Billed Customers ( LPU & SPU) 5.03 Mil Pre-Paid Customers SA Public (Load Shedding) 2 Work Management Centre

3 Mobile Value Proposition Value Best of Breed / Enterprise Breed Mobile Products and Platforms COTS Apps / Dev Platforms and Frameworks Business Productivity Back-End Service Subscription Agile Quick-Time-to-Market Bring Your Own Office Applications Office Collaboration Document Sharing (Paperless Office) Employee Self Service (Transactional) Field /Sales Work Management Navigation Asset Management and Tracking Incident and Response Emergency Control Enterprise Applications Line of Business Solutions Business to Customer (B2C) CRM Organisational Performance Situational Awareness Analytics and BI Logistics Productivity COTS Apps SHEQ Easiest Moderate Difficult Effort and Complexity Business Transformation Complex Back-End Integration Back-End Functions to support Mobile Corporate Owned

4 Use Cases and Implementations B2E BYOD BUSINESS REQUIREMENT A large user group ranging from executives to field workforce personnel access productivity tools ERP SAP HCM TECHNOLOGY SAP FIORI UI5, Integrated Communications SAP FI Employee Access 4

5 Fiori SAP Self Service Apps B2E Goal: Business Productivity. User IT Experience. Business and IT Mobile Maturity. App Technology Best of Use Case COTS Multi-Platform Web App (HTML 5) Can be Wrapped if Required Development Approach Pre-Packaged Enterprise Suite Custom Development Platform (MADP) Contracted Implementation and Customisation Lack of Internal Skill Fit-for-Purpose App with minor customisation (No App Extendibility needed) Internal App Landscape Additions» No MADP/MADF ownership needed (UI5) Services Approach Internally Hosted Infrastructure Footprint Low Sensitive Data Authentication against Back-End High Performance Internal M&S and Enhancements Licensing Free (was per User) Recommend: Dev-aaS 5 Devices BYOD (Device and Data)

6 Use Cases and Implementations B2E Cloud Storage COD Asset / Products Customer GIS Logistics BUSINESS REQUIREMENT Out of Office employees who need to access structured information from work order, purchase order and asset management systems, logistical management systems, design systems, etc TECHNOLOGY FFA Product, EMM, Integrated Communications PROCESS (Business Logic) Field/Sales Force Management 6

7 Field Force Mobile Solutions B2E Goal: Business Transformation. User IT Experience. Reduce Opex. App Technology Development Approach Best of Breed / Enterprise Breed Products ABB Ventyx Service Suite GE Mapframe Sygic Routing EMM SAP Afaria OOTB Apps as an extension of Product Single Device Platform (Windows CE) Native Apps Fit-for-Purpose Product & Apps with Extend Platform Back-End Mobile Functionality Information and Workflow Orchestration Offline and Data Synchronisation Contracted Implementation and Customisation Minor Enhancements with Extend MADP» MADP ownership as part of Product Services Approach Internally Hosted Infrastructure Footprint High Sensitive Data Contracted M&S and Enhancements Possible: IaaS and PaaS Devices COD (Device and Data) Strongly Recommend: Device-aaS 7

8 Mobility FFA Strategy B2E Line of Business Solution with Corporate Owned Devices Enterprise Mobility Strategy; there are several ways to provision enterprise Field Force Automation for Work/Asset/Sales Management The two main approaches include: Best of Breed/Enterprise Breed Product = Fit for purpose Platform + Fit for purpose App(s) Enterprise Suite Custom Development Platform (MADP) = Vendor Platform + Fit for purpose App(s) Fit for purpose OOTB Mobile Apps Industry rated Fit for purpose OOTB Mobile Apps Industry rated Fit for purpose Mobile Platform Fit for purpose COTS Back-End Product Industry rated Industry rated Vendor Mobile Platform Fit for purpose COTS Back-End Product 8

9 Use Cases and Implementations B2C Personal Device BUSINESS REQUIREMENT Electricity Consumers need access to Power Outages, Eskom Customers require Billing Information and Payments Load Shedding Customer GIS TECHNOLOGY MADF, Integrated Communications Outages Customer Access 9

10 Customer Apps B2C Goal: Customer Self Service. CRM. Customer Experience. App Technology Best of Use Case Custom Develop Multi-Platform Hybrid App Mobi-Site for BB Users Development Approach Generic Development Frameworks & Technologies Internal Design/Packaging of Dev Technologies Business Licensed for Microsoft ( TCO) Multitude of Web-Service Calls ( TCO if PaaS) Contracted Development» MADF Tools ownership needed Services Approach Devices Internally Hosted (Moved from Cloud) Infrastructure Footprint High Sensitive and non-sensitive Data High Performance Contracted M&S and Enhancements Business Licensed for MADF (Microsoft) Recommend: IaaS (Security and TCO) 10 BYOD (Device and Data)

11 Generic Development Framework & Technologies (MADF) Internal Design/Packaging of Technologies 11

12 Cloud Solutions B2C Hosting Test and Dev Data Sensitivity and Security Not recommended for complex Back-End Integration (B2E FFA/SFA) Recommended for B2E BOYD and B2C Recommended for Dev, Load and Stress Testing, PEN Testing Recommended for Agility Recommended for extreme User Concurrency 12

13 Platforms Rule of 3 Gartner Split B2C and B2E B2C MADF or MADP App Store & Security B2E Enterprise and Office Applications BYOD (*COD) COTS Apps Enterprise Suite MADP Parts of EMM B2E Line of Business COD (*BYOD) Product Embedded MADP for Extended or Customised Apps Full EMM x2 xn x4

14 COTS and Custom Best of Breed / Enterprise Breed Products Best of Use Case Apps Enterprise Mobility Management (EMM) Maintenance Support Enterprise Suite Custom Development Platforms Commercial Apps Public Cloud Mobile Integration Services Enterprise Integration Bus Eskom Backend Solutions Generic Development Frameworks & Technologies Private Cloud Mobile Technology Components Required 14

15 Mobile Technology Landscape 1. Generic Development Frameworks & Technologies (Java,.NET, Visual Studio, E-Clips, Adobe PhoneGap, AngularJS, JQuery, Bootstrap, Razor, CSS, HTML5 etc.) 2. Enterprise Suite Custom Development Platforms (Mobile Application Development Platform e.g. SMP, Worklight, Xamarin, Oracle MAF, Kony, Fiori UI5) Structured Dev, Reusable Components, Pre-Defined Adaptors, Limited pre-dev Apps 3. Enterprise Mobility Management Suite (MDM. MAM, MCM, Security) (e.g. Airwatch, Mobile-Iron, SAP Mobile Secure, XenMobile, BES, SOTi) 4. Commercial Apps (e.g. Jabber, DropBox, AnyConnect, AutoCAD360, GoogleMaps, PDF Reader) 5. Best of Use Case Apps Simple apps with specific contained limited functions Dependency on pre-defined Business Flow COTS e.g. SAP Self Service,, Primavera BI App, Novel FileShare, MS SkyDrive Pro, RackSpace Cloud for SharePoint, MS Apps on SharePoint & Office365, Esri Online Maps, ewallet, Oracle Manufacturing (e.g. BOM) Custom Developed Load Shedding, CSOnline App, Generic HR/Admin Apps, B2C 6. Best of Breed / Enterprise Breed Products Fit For Purpose Product/Platform and Apps Complex Business Process Orchestration Complex Integrated Back-End and On-Device Functional Components Configurable Business Flow, Support of multiple Workflows Typical for Field Force Automation / Customer Service Force Automation e.g. SAP Work Manager, ClickSoftware, Ventyx Service Suite, IBM Anywhere

16 Convergence of EMM and MADP 16

17 Convergence of EMM and MADP Key Drivers End User Experience Appification for non-mobile Enterprise Digitisation Convergence of Platforms for Devices (Windows, Apple, Android - BlueStacks/Androidx86) Divergence of Corporate Devices Corporate Security IT Consistency and Standardisation Universal Access 17

18 Convergence of EMM and MADP Key Contributors Cloud Services Security Analytics Content Management Device Agnostic Content App and Data level Security Services App, User and Device Analytics 18

19 Convergence of EMM and MADP Key Contributors On-Device Mobile Management Security Persona Management and Subscription App and Data level Policy Subscription 19

20 Convergence of EMM and MADP Key Contributors App Stores App Management Device, User and App Analytics App and Data level Policy Subscription 20

21 Convergence of EMM and MADP Key Contributors End-User Computing Security and Access Management Content App Management App and Data level Policy Subscription 21

22 Converged Enterprise Digital Platform Security, Policy, Persona and Access Management Pre- Packaged App Development Tools OOTB Corporate Apps Corporate Application Management (CAM) Enterprise Digital Platform User Profiling and Configuration Corporate Content Management (CCM) Enterprise Device Management (EDM) 22 Device, User, App and Data Monitoring

23 Conclusion Platform and Hosting Organisational Skills Business and IT Maturity Mobility Complexity and Diversity Organisational Device Convergence Multi-Platform & Web/Hybrid/Native Target Audience and # Users IT Infrastructure Ownership Commercial Models Capex vs Opex (Tax and Cash Flow) Strategic Ownership OOTB/COTS or Custom Development App Complexity and # Services 23

24 Thank You Johann Marx Eskom Group IT Manager Mobility Centre of Excellence Chief Architect