How Global IoT turns any enterprise into a Mobile Virtual Network (MVNO) IoT Build, San Francisco, 27 th and 28 th March

Transcription

1 How Global IoT turns any enterprise into a Mobile Virtual Network (MVNO) IoT Build, San Francisco, 27 th and 28 th March

2 20+ years of global leadership of international connectivity Carries today more than 25% World s Roaming and IPX traffic Connecting Operators, 100+ Full MVNOs & 500+ digital service providers Global market leader for roaming solutions With Reach in 200 Countries The network at the heart of device connectivity A global company With a global infrastructure and global organization 2

3 Global IoT transforms the international business of enterprises Reach new customers in new markets by leveraging global connectivity Innovate with added-value solutions and new applications through ubiquitous connectivity Source: GSMA Intelligence Deliver reliable and high quality connected solution everywhere Optimize global business processes and operations Understand your customers and business assets, wherever they are located 3

4 Global connectivity is central to connected business What do successful connected businesses need from Global Connectivity? Global Mobile Networks need to become an extension of the enterprise IT systems, integrated as a traditional software 4

5 Use case 1 Forklift manufacturer Integration with global connectivity solution: Customer management Customized data plan per vertical applications Forklift Manufacturer Distributes forklifts around the world Need: Embed connectivity in forklift for telematics, remote maintenance and vertical applications Maintenance and Operations Customer support Local network quality: remotely force/bar some networks according multi networks is a must! Firmware update: increase temporary data allowance Trouble Ticket management: remote connectivity diagnosis SLA Service availability commitments: need afvanced monitoring, troubleshooting and remote management tools 5 5

6 Use case 2 Smart watch manufacturer Integration with global connectivity solution: Customer management Different plans available according to local market Watch Manufacturer Distributes watches and monthly subscriptions in Asia with data plans worldwide Need: Establish local presence and negotiate with MNOs Business model flexibility Full panel of data plans: prepaid/postpaid, unlimited/data package, domestic/roaming, etc Real-time self management of data plan by end-user Maintenance and operations Software update, customer data collection without eating up end-user data plan Customer support Technical call center needs monitoring and troubleshooting tool of connectivity of each SIM 6

7 Use Case 3 Fleet Management solutions company Integration with global connectivity solution: A GPS device manufacturer launches fleet management services Customer management Different network provisioning per customer - Car leasing company: 1 network per country/best price - Taxi company: multi-networks / best quality Business model flexibility Monthly plan per SIM, or pay-as-you-go per MB Indirect sales: allow reseller to set own service and business model Business management Business intelligence on network usage: cost optimization, network quality KPI, etc Customer support Trouble Ticket management: remote connectivity diagnostic 7

8 Global mobile networks become integrated into the enterprise IT systems What do enterprises need to acquire to achieve this? Enterprises need to acquire the same capabilities as Mobile Virtual Network Operators and roaming expertise 8

9 Management and Control Connected business = each SIM is a real customer that needs to be managed individually Customer expectation = real-time IoT = Large number of connected devices Mobile service provisioning 2G/3G/4G, SMS, USSD, Geolocalization, Etc. Mobile networks selection In each country with business operations Real-time usage control Quota and actions Enterorise needs Same capabilities as MVNOs to manage mobile networks Real-time Global Scalable Automated Integrated with CRM Advanced and flexible APIs 9

10 Monetization No «One size fits all» business model Complex ecosystem Large panel of business models Prepaid/postpaid Package/unlimited International mobile services Different costs per country Resellers and Partners Enterorise needs Same capabilities as MVNOs to sell connectivity Full flexibility in business models «Roaming»-like offers Partner management Integrated with existing billing system Advanced and flexible APIs 10

11 Service Assurance Any IoT project = external and internal customers to support Market requirements = Service Level Agreements (SLA) International connectivity = risks of fraudulent use of SIMs Customer support Service availability Fraud management Enterorise needs Same capabilities as MVNOs to monitor and troubleshooting connectivity Real-time Global Proactive Integrated with existing support tools Advanced and flexible APIs 11

12 Business Management International connected business = Roaming business management of mobile operators Cost Quality Enterorise needs Same capabilities as MVNOs have to manage their roaming business Business intelligence on cost and quality Globally Multi-network per country is a must Expertise in roaming is essential to ensure highest quality and reliability of connectivity everywhere 12

13 Conclusion Global IoT is central for the development of connected business of entreprises Global mobile networks needs to become strongly integrated with the IT systems of the enterprise Enterprises need to: Acquire same capabilities as Full MVNOs in terms of Management and Control of SIMs, Business Model flexibility, Service Assurance, Roaming Business Management Have access to most advanced and flexible APIs for integration with existing IT systems To acquire roaming expertise for highest reliability and quality of their connected business Requirements willl become stronger over time: your choices of today for global connectivity need to be future proof! 13