Contact: Tom Counts Corporate Vice-President Geospatial Solutions

Transcription

1 The Impact of Geography on Network Engineering 2005 ESRI International Users Conference and Telecom Summit Contact: Tom Counts Corporate Vice-President Geospatial Solutions

2 ESRI, GIS, and the Impact on Telecommunications TRUE GIS! Geographic Information Systems Coherent, Cohesive Data Capable of Spanning the Enterprise Capable of Scaling to 1000s of Users Capable of Scaling to 1s of Users Capable of Communicating to All Users Capable of saving money and simplifying your business

3 Never a Better Time Market Demands FTTx & MetroEthernet VoIP, VOD, IPTV, IMS WiFi & WiMAX 3G SOX Enterprise Services Industry Demands Planning Env. Impact Analysis Design Engineering & Const. Outage Analysis and Emergency Response Dispatch and Maintenance Web Services

4 The Central Theme Integration of True-GIS into core Telecom company support systems GIS is becoming an integral part of the business (network, customers, etc. all GIS-based) Changes in business due to competition are driving creative usage of information and requirements for accuracy and consistency It s the workflow AND the data The cost and the value is in the data and the ability to make use of the data Making the business case cost avoidance efficiency: flow-through and speed Marketing, environmental impact, security

5 What is True GIS? Utilizes a geodatabase that provides tabular and graphical data in a single data store The Geodatabase A geodatabase within Network Engineer is the physical store of geographic information inside a database management system (DBMS). The diagram illustrates a sample geodatabase.

6 Geographic Information Systems Answer the questions Where is it? How is it connected? Who is Affected? Location Equipment Data Structures What will it cost? When will it be ready? Assignments Connectivity How do I get there? Remaining capacity? Planned vs. Actual?

7 Representation of data Many ways to leverage the data in the enterprise Tabular View Map View Schematic View Rack View Cross Section View Floor Plan View

8 Network Design and Engineering - where it all begins... The Requirement An efficient and accurate engineering system capable of seamless integration into a complex multi-functional Telecommunications Management Network Workflow and Data are the key The cost and value is in the data, the trick is knowing what data to capture, when, how to store it, and how to share it (the workflow!): Landbase Management Network Engineering Address Management Construction Network Activation Service Activation Service Assurance Network Monitoring

9 OSS Systems and Flow-through Planning & Capacity Management Engineering - Inventory/Asset Management Service Negotiation Service Activation Service Assurance Network As-Built specs become data for service activation and assurance Service requests are met in minutes, not days Network troubles are dispatched instantly without duplicate dispatches Customer care systems know about all network troubles instantly Customer reports are dispatched automatically Real-time access to data -- measurement & control Requires integrated network geography, inventory and status data

10 Flow Through Typical Data Flow with GIS & Network Engineer 1. Problem is Identified Surveillance Manager Network Engineer 2. Plan to restore service is developed 4. Circuits are reserved and / or rearranged Granite Activation Force 5. Work crew is passed plans for installation. As-built information is returned once job is completed. 3. A request for hardware is sent and a notification status is returned Equipment Manager Asset Mgmt Order Mgmt

11 Automated Flow-through Rates Service Activation* 100% 90% Automated flow-through improves: Operational costs Quality of service and data Utopia Flow Through Rate 80% 70% 60% 50% 40% 30% Today s Telcordia Customer 20% 10% 0% Order Issue Facility Assignment Recent Change Main Frame Jumpers * Residential Consumer POTS Orders Field Work Client X (Non-Telcordia)

12 Flow-through Reduces OPEX Access line operations cost declined dramatically from 1970 to 2004 Network Creation Service Negotiation and CC Service Activation Service Assurance $800 $700 $600 $500 $400 $300 $200 $100 $0 OSS flexibility is required to sustain savings Pre Flow-through Post Flow-through Future Operations $ $ $? operations cost per access line Telcordia s OSS/GIS solutions provides the required flexibility to evolve with a providers changing business to preserve flow-through savings

13 Telcordia s GIS Solution View Network Engineer Engineers: Build, Modify, and Maintain Models Planners: Plan & Design Networks Design Assistant Network Analyst Network Viewers: Approve Work Orders Trace Network Faults, Locate Network Components or Addresses Perform Spatial Queries Field Assistant ISP/OSP Work Crews: (Utilize BOM, Splice Reports, Connectivity Reports, and Duct Info) FORCE Data Sharing Technicians Construct, Repair, and Maintain Facilities Integration Tools Integration To Provisioning Upstream OSS Need location info on requests for new service Trace Network Faults, Locate Network Components; demographic data for new service offerings Need fault location. Need Work Prints Need Schematics Need physical location of circuit (available ports, strands) Need notification of network availability. Date to invoice customer for services. Analysis of costs with regard to faults/slas. Network Build Costs Need equipment requests for plans? Need equipment components for service/maintenance on networks. Customer Service Work Management Provisioning Service Activation Accounting/ Billing Inventory

14 Conclusion Integration of GIS into Telecom company support systems is happening GIS is becoming an integral part of the business Information is the value - if you can use it. You must be bold, even audacious at times, to move from a stovepipe mentality It s the workflow as well as the data The cost and the value is in the data and the ability to make use of the data. Making the business case Cost avoidance through efficiencies Flow-through and speed, Data quality, Customer satisfaction Marketing, Environmental, Security

15 Network Engineer Fastest Growing in in its its Market! Seats Deployed

16 Thank You!!! The Telcordia team would like to thank-you for your on-going efforts and support. Obrigado