Microsoft Dynamics 365/AX/CRM. Dynamics Support Plans ERP MADE EASY

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1 Microsoft Dynamics 365/AX/CRM Dynamics Support Plans DynamicsResources ERP MADE EASY

2 2 DYNAMICS SUPPORT PLANS At Dynamics Resources, we believe that support is the essential element that continues to drive our clients toward success. Whether you are looking to optimize, upgrade, enhance, or maintain reliability of your Dynamics environment, we can provide a solution using one of our Dynamics Support Plans. Keep in mind, that with any of our Dynamics Support Plans, you are protected by a dedicated team of reliable Dynamics 365/AX/CRM experts who provide techno-functional assistance in all aspects of your Dynamics environment. Dynamics Resources implements not just a reactive approach but also a proactive and personalized approach to help you optimize your ERP investments. Think of us as an extension of your IT department - Lana Vernovsky CIO/COO WHO WE ARE Dynamics Resources is a Microsoft Gold Partner and a Value-Added Reseller specializing exclusively in Microsoft Dynamics 365, AX and CRM. We have been proudly serving the Dynamics Community for over 10 years experts available collective years exclusively of experience

3 3 DYNAMICS SUPPORT PLANS All of our Support Plans have been carefully crafted to maximize performance for our clients. SUPPORT MADE EASY means that everything is included except new development and licensing. DEDICATED PROJECT MANAGER ASSIGNED SUPPORT TEAM GUARANTEED RESPONSE TIME EASY ONBOARDING REACTIVE/PROACTIVE SUPPORT CODE PROMOTIONS PERFORMANCE TUNING HOTFIXES, UPDATES, CU UPDATES, NEW RELEASES Try our Support services to see the SOLUTION AUDIT QUALITY OF THE WORK WE PROVIDE. TRAINING WE SAY NO TO SUBCONTRACTING AND OFFSHORING Our Support Plans start at as little as Our Support teams work at our 30 CORPORATE HEADQUARTERS IN VERNON HILLS, IL. HOURS PER MONTH DISASTER RECOVERY TECHNICAL AND FUNCTIONAL SUPPORT

4 4 STEP 1 SELECTING A SUPPORT PLAN STARTER PREMIUM VIP PAY AS YOU GO Monthly Subscription hours Guaranteed response time 4 hours 2 hours 1 hour Please inquire* Dedicated Project Manager US-based Experts from our headquarters Easy Onboarding Reactive/Proactive support Solution Audit Code Promotions Hotfixes, Updates, CU Updates, new releases Monitor application services, batch jobs Performance Tuning SQL Server Support Security Role Audit User License Audit Share Point Support Power BI Disaster Recovery Azure Support Enhancement and custom development Training

5 5 STEP 2 SIGNING OUR SUPPORT AGREEMENT To review the agreement please contact us at info@dynamicsresources.com STEP 3 UNDERSTANDING YOUR DYNAMICS ENVIRONMENT Scanning interviews are conducted with key users to update and generate a list of business processes Information about system requirements as well as functional and technical problems are collected Architecture limitations affecting system stability and performance are identified Key risks are formulated and recommendations for how to manage them are provided Application and database analysis are performed Server performance and network infrastructure analysis is conducted in order to ensure compliance with Microsoft requirements Current system modifications are analyzed to identify the possibility of replacing the modification with standard functionality and/ or possible redesign when migrating to a new version

6 6 SOLUTION AUDIT OVERVIEW Microsoft Dynamics Solution Audit is one of Dynamics Resources services. Once you become a Valued Support member, Audit is the first step. Audit allows us to assess the current state of health of your 365/AX/CRM environments as well as prospects for future development. The service consists of a technical and functional audit along with an infrastructure audit. The results of the audit include recommendations to enhance and optimize system performance as well as potential configuration adjustments to the servers. The outcome of the functional audit are recommendations aimed at increasing system efficiency correlating to business processes. EXPECTED AUDIT RESULTS Optimization summary and recommendations Independent review of your 365/AX/CRM environment Server and network infrastructure report in accordance with Microsoft requirements and best practices Assert whether your 365/AX/CRM environment adheres to Microsoft Best Practices Outline of possible scenarios for future system development, estimation of their duration, cost and potential risks All Audit results are transferred to the support team immediately upon completion. STEP 4 ANALYZING RESULTS We meet with your team to go over our findings along with time and cost estimates.

7 7 STEP 5 PROTECTING YOUR DYNAMICS ENVIRONMENT Once we go over the Solution Audit findings, the data is transferred to our support team and we start supporting your 365/AX/CRM environment. WHAT TO EXPECT Prepaid Quarterly Support includes purchasing a block of hours during which our support specialists protect your 365/AX/CRM environment (both reactive and proactive maintenance). Support starts at 30 hours monthly and can be increased. Dedicated PM to communicate with. We can use your helpdesk system or ours. Cost effective. US-based Experts from our headquarters. KPI reports / constant updates to you. COMPREHENSIVE COVERAGE What is not covered TROUBLESHOOTING, ISSUE RESOLUTION TECHNICAL AND FUNCTIONAL SUPPORT AZURE SUPPORT in the Agreement: Your Licensing. You are responsible for your own licensing. HOTFIXES, UPDATES, CU UPDATES, NEW RELEASES CODE PROMOTIONS MAINTENANCE New Development. We would love to be a part of your new development! DISASTER RECOVERY PERFORMANCE TUNING SYSTEM MONITORING

8 Let s get started. Address Phone Online 935 Lakeview Pkwy, Ste 105 Vernon Hills, IL info@dynamicsresources.com DynamicsResources ERP MADE EASY