Seminar on the TICFMB Web-Based E-Levy System

Transcription

1 Seminar on the TICFMB Web-Based E-Levy System Travel Industry Compensation Fund Management Board (TICFMB) 25 June 2018

2 Web-based E-Levy System What s in it for me? 2

3 Rundown 1. Background 2. Workings of E-Levy System & functionality 3. Technical requirements 4. TA Operation Flow 5. Q&A 3

4 Background 4

5 Current Operating Environment Online business Convenience One-stop shop Traditional business Increased effectiveness and efficiency Customer Quality, secure service, consumer protection 5

6 E-Levy System Objectives 1. Facilitate outbound online business 2. Make payment of levy more convenient 3. Improve operational productivity 4. Enhance service quality 5. Strengthen audit trail 6

7 Workings of E-Levy System & functionality 7

8 What is E-Levy? E-Levy is a web-based system, which will enable travel agents to make levy payments reload their e-levy accounts apply for refund of levies paid outbound travellers to check levy payment status and hence, protection under the TICF

9 E-Franking Overview Normal Situation TA User E-Franking API E-Levy System TA s Computer System Contingency TA User 9

10 E-Franking Information required for E-Franking Normal Situation TA User Amount of outbound fare received TA s Computer System Receipt number Full name of payer/traveller, or name of company/corporation Departure date Last 4 digits of contact phone number E-Levy System Contingency TA User 10

11 E-Franking Information returned Normal Situation Levy stamp TA User TA s Computer System Levy collection number Levy information (for API only) E-Levy System Levy stamps in ZIP file Contingency TA User 11

12 E-Reload 1. Submit reload request (with proof of payment) 2. Notify TIC/TIA for approval TA User E-Levy System 3. TIC/TIA approval, TIC/TIA 4. Notify TA of approval result increase levy balance if approved 12

13 E-Refund Type of refunds 1. Transfer to New Tour 2. Wrong Input Voided receipt with levy stamp issued by E-Levy System New receipt with levy stamp issued by E-Levy System Eligible for applying refund of levy amount Voided receipt with levy stamp issued by E-Levy System 3. Cancellation of Tour 4. Others No new receipt or new receipt without levy stamp issued by E-Levy System 13

14 E-Refund 2. Submit Supporting Documents for Type 3 & Type 4 Refunds 1. Submit refund request 2. Notify TIC/TIA for approval TA User (Maker-checker required for TA with more than one branch) 4. Notify TA of approval result E-Levy System 3. TIC/TIA approval, increase levy balance if approved TIC/TIA 14

15 Traveller Enquiry Open the URL included in the levy stamp Type in the levy collection number and last 4 digits of contact phone number With computer Scan the QR code with scanning app Type in the last 4 digits of contact phone number With mobile device 15

16 Traveller Enquiry Information returned for the enquiry 16

17 Sample E-Levy Stamp 7 cm 2 cm

18 Some Salient Features 1. Response time for e-franking is less than 4 seconds under peak loading. 2. Calculation of levy amount may be rounded up to the nearest $ notification on reload/refund request status, low account balance, and maximum levy amount reached can be provided. 4. For E-Franking API, optional additional security measures including IP address restriction and two-way SSL are provided. 5. User may download the transaction records from the system to prepare their own report. 18

19 Technical requirements 19

20 Client workstation requirements 1. Browsers running on Windows OS or Mac OS X or mobile devices platforms (recent versions) Internet Explorer Google Chrome Mozilla Firefox Safari 2. Screen with at least 1024 x 768 resolution 3. Browser cookies must be enabled for identification of user session 20

21 TA Operation Flow 21

22 TA Operation Flow (First Time) Admin User(s) Register a TA Account & User Admin Account Login as TA User Admin Create TA User Accounts TA Accounting Supervisor TA Accounting User TA Operational User Setup Various System Settings Alerts / Notifications Receipt Number Format Levy Stamp Defaults API Integration? Yes Generate API Key Accounting User(s) / Accounting Supervisor(s) Login as TA Accounting User First Time E- Reload 22

23 TA Operation Flow (Routine) Operational User(s) Login as TA Operational User E-Frank Login as TA Accounting User / Accounting Supervisor Check Account Balance Login as TA User Admin User Management Accounting User(s) / Accounting Supervisor(s) E-Reload Admin User(s) Reset Password E-Refund Modify Various System Settings Export Data 23

24 Q&A 24