City of Independence - U.B.E.R. Project Cost Analysis

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1 City of Independence - U.B.E.R. Project Analysis Total Summary Category Normalization Core Components Application Software $414,500 $455,000 None $350,000 $406,500 Other Software No bid & included $140,800 $18,517 $221,664 $126,994 Hardware No bid No bid $2,567 No bid $2,567 Implementation Services $564,200 $414,225 $158,920 $1,575,000 $678,086 Train-the-Trainer Training $122,500 $48,300 Incl in Implementation Incl in Implementation $85,400 Data Conversion Services $140,000 $118,125 Incl in Implementation Incl in Implementation $129,063 Interfaces $138,250 $126,875 $6,395 $133,000 $83,708 Form Services Incl in Configuration $101,150 Incl in App Software-OG Incl in Implementation $101,150 Modifications $121,800 $162,050 Not priced $14,000 $99,283 Other Implementation Services $364,000 $300,300 Incl in Implementation Incl in Implementation $332,150 Travel & Lodging s $235,000 $225,000 $20,900 $150,000 $157,725 Grand Total $2,100,250 $2,091,825 $207,299 $2,443,664 Normalized s $0 $0 $182,992 $0 Normalized Grand Total $2,100,250 $2,091,825 $390,291 $2,443,664

2 City of Independence U.B.E.R. Project Analysis Total One Time Summary Category Plante Moran and Vendor Proposal Signature Form Application Software On premise, perpetual On premise, perpetual On premise, perpetual License fee is $5.00 per account. We have priced and assumed an On premise model based on S&S providing its industry leading, unique support model which includes not just functional support, but technical support as well; essentially a remote hosted solution. Should the City require a hosted solution, S&S will provide pricing upon request. Base license for 65,000 meters billing 3 services with 250 named users (100 concurrent) S&S may charge a gateway fee per transaction for use of our PayConnect API and realtime updates to inovah and enquesta. Actual fees TBD based on average payment amounts and volumes.

3 City of Independence U.B.E.R. Project Analysis Total One Time Summary Category Other Software Runtime license of crystal reports included with CIS Infinity license No bid on workstation software (suggest and open document format software) No bid on database or utilities, forms generator not required No charge for source code escrow Source code escrow provided by Iron Mountain Report writer through IBM/Cognos reporting bundle Uniface system software Planet Press bill print formatting Optional $40k one time cost for IBM/Cognos TM1 Analytics 3rd Party NISC has not provided Source Code Escrow. As a cooperative, our Members own NISC this issue has never arisen. We are happy to further discuss if this is a requirement. DR options are outlined in the RFP, not priced here. Crystal reporting embedded in ivue solution Priced items include: Oracle, inet, Micro Focus Application, Server, Storix Backup Admin, 2 Crystal Report Licenses Middleware for 250 users (75 concurrent, 175 casual) Source code escrow ($1.5k one time & $3k ongoing) is an estimate, will work with local bank Will integrate to City's preferred DR solution Cognos 10 BI Report Writer (1 admin, 3 developers and unltd enhanced customers) City to provide license for Oracle 11G or Windows SQL Server 2012 Document designer and job scheduler included in base modules Hardware Implementation Services Train the Trainer Training Data Conversion Services Responsibility of City AUS to provide specifications. Cayenta does not provide hardware. 3rd Party, includes scanners Independence to provide media tape cartridge, laser check printer/toner, SmartHub VM equipment, document vault, and virtual environment s listed are bundled & represent data conversion & training costs for the modules. Included in bundled pricing for the 110 inquiry only type employees. More information is neeeded. Up to 5 years of data conversion is included in the NISC bundled pricing in Application Software SnS provided recommendations in RFP (section 4). They can procure on behalf of the City or the City can buy. Base enquesta CIS implementation proposed 12 months plus 2 months post go live before transition to support

4 City of Independence U.B.E.R. Project Analysis Total One Time Summary Category Interfaces Only represents partial pricing, some interfaces need more information for pricing and cost for these is added Form Services Modifications Other Implementation Services Travel & Lodging s $210k for Project Mgmt $70k for operational redesign $84k for 3 months post golive support Other categories (e.g. Installation, report defelopment assistance, chg mgmt, etc) included in configuration or standard. Price is for regular bill print only, may support multi location billing. Group billing is additional. Pricing assumes deposit receipt has same format as UB receipt $188,125 for PM $30,275 for hardware design and installation consulting $81.9k for 3 months post golive support under normalization. NISC proposed Automated Mailroom Services (AMS) annual recurring cost based on volume (priced in Application Software) Potential modifications identified within RFP response NISC needs additional information for pricing Estimate Plan to use WebEx Headquarters in Lake St. Louis, MO According to pricing forms, "None identified assuming enquesta Best Practice," however a cost was added to 2 of the 6 specifications they responsed to with "Modification" All are included in base enquesta implementation services If a full OCM process is required, SnS has provided an additional Attachment F utilizing our business partner Consultant on the Go, at an additional cost. Travel is 100 $1500 (1 trip = 1 person for 1 week; air, hotel, car & per diem)

5 City of Independence U.B.E.R. Project Analysis Total One Time Summary Category Notes Because of Freedom of Information laws in MO, NISC provided bundled pricing to protect pricing methodology from becoming public. NISC will be happy to detail methodology if selected. Normalization Notes Added normalized modification costs, since modifications were identified, but not priced. Added normalized interface costs for those interfaces that were identified, but not priced.

6 by Component $3,000,000 $2,500,000 $150,000 $14,000 $133,000 $2,000,000 $235,000 $225,000 $364,000 $300,300 $1,500,000 $1,000,000 $121,800 $162,050 $138,250 $101,150 $126,875 $140,000 $118,125 $122,500 $48,300 $1,575,000 $564,200 $414,225 $500,000 $140,800 $221,664 $414,500 $455,000 $20,900 $350,000 $158,920 $- $18,517 Application Software Other Software Hardware Implementation Services Train-the-Trainer Training Data Conversion Services Interfaces Form Services Modifications Other Implementation Services Travel & Lodging s

7 Actual vs. Normalized $3,000,000 $2,500,000 $2,443,664 $2,443,664 $2,100,250 $2,100,250 $2,091,825 $2,091,825 $2,000,000 $1,500,000 $1,000,000 $500,000 $390,291 $207,299 $- Actual Normalized

8 City of Independence - U.B.E.R. Project Analysis Total Optional s Category Core Components Optional End-User Training $196,000 $120,750 Included in App Software $154,000 Plante Moran Includes Core Team, End User and On the Job Learning Assumes no more than 4 classes delivered for each module, limit 10 people per class, includes preparation and delivery

9 City of Independence U.B.E.R. Project Analysis Total On Going Annual Summary Category Normalization Core Components Application Software $105,150 $113,750 $377,580 $87,500 $170,995 Other Software $1,500 $36,100 $3,660 $58,041 $24,825 Interfaces None $31,719 $4,200 $33,250 $23,056 Modifications None $40,513 None None $40,513 Grand Total $106,650 $222,081 $385,440 $178,791 Normalized s $0 $0 $135,828 $0 Normalized Grand Total $106,650 $222,081 $249,612 $178,791 Plante Moran Notes Normalization Notes Added estimate of Melissa Data Mailers +4 provided by a third party Optional $10k ongoing cost for IBM/Cognos TM1 Analytics NISC does not charge licenses fees. s listed are bundled & represent ongoing support costs for the following modules: Customer Care and Billing, Accounting (Installment Loans, AR), Automated mailroom Services, Technical Services, SmartHub, Document Vault, Work Management Solutions (SmartTrack, Mobile WorkForce, AppSuite), Work Management Consulting, and MDMS. Removed automated mailroom services, which are not included by the other vendors.

10 On-Going by Component $450,000 $400,000 $4,200 $3,660 $350,000 $300,000 $250,000 $200,000 $40,513 $377,580 $150,000 $31,719 $33,250 $36,100 $100,000 $1,500 $58,041 $50,000 $105,150 $113,750 $87,500 $- Application Software Other Software Interfaces Modifications

11 Actual vs. Normalized On-Going $450,000 $400,000 $385,440 $350,000 $300,000 $250,000 $222,081 $222,081 $249,612 $200,000 $178,791 $178,791 $150,000 $100,000 $106,650 $106,650 $50,000 $- Actual On-Going Normalized On-Going

12 City of Independence - U.B.E.R. Project Analysis Total Actual Proposed s by Year Vendor Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Year 7 Year 8 Year 9 Year 10 Advanced $2,100,250 $106,650 $109,850 $113,145 $116,539 $120,036 $123,637 $127,346 $131,166 $135,101 Cayenta $2,091,825 $222,081 $228,744 $235,606 $242,674 $249,954 $257,453 $265,177 $273,132 $281,326 NISC $207,299 $385,440 $397,003 $408,913 $421,181 $433,816 $446,831 $460,236 $474,043 $488,264 SnS $2,622,455 $184,155 $189,679 $195,370 $201,231 $207,268 $213,486 $219,890 $226,487 $233,282 Cumulative Actual Proposed s by Year Vendor Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Year 7 Year 8 Year 9 Year 10 Advanced $2,100,250 $2,206,900 $2,316,750 $2,429,894 $2,546,434 $2,666,469 $2,790,106 $2,917,452 $3,048,618 $3,183,719 Cayenta $2,091,825 $2,313,906 $2,542,650 $2,778,256 $3,020,930 $3,270,885 $3,528,338 $3,793,514 $4,066,646 $4,347,972 NISC $207,299 $592,739 $989,742 $1,398,655 $1,819,836 $2,253,652 $2,700,483 $3,160,718 $3,634,761 $4,123,025 SnS $2,622,455 $2,806,610 $2,996,289 $3,191,659 $3,392,890 $3,600,157 $3,813,643 $4,033,534 $4,260,021 $4,493,302 Assumptions All year 1 ongoing costs waived, except for SnS 3% inflation 100% of one-time costs in year 1

13 $5,000, Year Cumulative Investment Actual Proposed s $4,500, M $4,000, M 4.26M 4.07M 4.35M 4.12M 3.81M 3.79M $3,500,000 $3,000, M $2,500, M 2.09M $2,000, M 2.31M 2.21M 3.00M 2.54M 2.32M 3.19M 2.78M 2.43M 3.39M 3.02M 2.55M 3.60M 3.27M 2.67M 2.25M 3.53M 2.79M 2.70M 3.16M 2.92M 3.63M 3.05M 3.18M 1.82M $1,500, M $1,000,000.99M $500,000.59M.21M $0 Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Year 7 Year 8 Year 9 Year 10

14 City of Independence - U.B.E.R. Project Analysis Total Normalized s by Year Vendor Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Year 7 Year 8 Year 9 Year 10 Advanced $2,100,250 $106,650 $109,850 $113,145 $116,539 $120,036 $123,637 $127,346 $131,166 $135,101 Cayenta $2,091,825 $222,081 $228,744 $235,606 $242,674 $249,954 $257,453 $265,177 $273,132 $281,326 NISC $390,291 $249,612 $257,100 $264,813 $272,758 $280,941 $289,369 $298,050 $306,991 $316,201 SnS $2,622,455 $184,155 $189,679 $195,370 $201,231 $207,268 $213,486 $219,890 $226,487 $233,282 Cumulative Normalized s by Year Vendor Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Year 7 Year 8 Year 9 Year 10 Advanced $2,100,250 $2,206,900 $2,316,750 $2,429,894 $2,546,434 $2,666,469 $2,790,106 $2,917,452 $3,048,618 $3,183,719 Cayenta $2,091,825 $2,313,906 $2,542,650 $2,778,256 $3,020,930 $3,270,885 $3,528,338 $3,793,514 $4,066,646 $4,347,972 NISC $390,291 $639,903 $897,003 $1,161,816 $1,434,574 $1,715,515 $2,004,883 $2,302,933 $2,609,924 $2,926,125 SnS $2,622,455 $2,806,610 $2,996,289 $3,191,659 $3,392,890 $3,600,157 $3,813,643 $4,033,534 $4,260,021 $4,493,302 Assumptions All year 1 ongoing costs waived, except for SnS 3% inflation 100% of one-time costs in year 1

15 $5,000, Year Cumulative Investment Normalized s $4,500, M 4.49M 4.35M $4,000, M 4.07M 3.81M 3.79M $3,500,000 $3,000, M $2,500, M 2.09M $2,000, M 2.31M 2.21M 3.00M 2.54M 2.32M 3.19M 2.78M 2.43M 3.39M 3.02M 2.55M 3.60M 3.27M 2.67M 3.53M 2.79M 2.00M 2.92M 2.30M 3.05M 2.61M 3.18M 2.93M 1.72M $1,500, M 1.16M $1,000,000.90M $500,000.39M.64M $0 Year 1 Year 2 Year 3 Year 4 Year 5 Year 6 Year 7 Year 8 Year 9 Year 10

16 City of Independence - U.B.E.R. Project Analysis Service Hours Summary Category Core Service Hours Implementation 3,224 2,367 2,119 9,000 Training Incl in Implementation Incl in Implementation Data Conversion Services Incl in Implementation Incl in Implementation Interfaces Form Services Incl in Configuration 578 Incl in App Software-OG Incl in Implementation Other Implementation Services 2,080 1,716 Incl in Implementation Incl in Implementation Modifications Grand Total 8,290 7,263 2,391 9,840 Normalized Hours 2,440 Normalized Grand Total 8,290 7,263 4,831 9,840 Plante Moran Service Hour Notes Estimate provided using the $75/hour rate in the RFP response. Added hours using assumption above for normalized services noted in summary Added modifications hours for those that were priced using the blended rate of $175/hr

17 Data Conversion Summary Number Area Requested Conversion item Core Modules Grand Total 1 Utility Billing 2 Customer Master 3 Service Information Customer account history; miscellaneous information; billing, payment, adjustment history; reading/consumption history; meter inventory; directions to meter and read sequence information. Customer account information, deposit information, customer notes, and credit extention Customer service information (type of service, rate plan, last read, service notes, etc.) Conv. Code B $140,000 City of Independence - U.B.E.R. Project Analysis Advanced Cayenta NISC Conv. Conv. Code Code Typically 4-7 years of history is converted. A $26,250 Included Up to 5 years of data conversion is included in the NISC bundled pricing listed on the "Application Software" tab. Conv. Code A B Included Included with above A $17,500 Included Up to 5 years of data conversion is included in the NISC bundled pricing listed on the "Application Software" tab. A Included Up to 5 years of data conversion is B Included Included with above A $26,250 Included included in the NISC bundled pricing listed on the "Application Software" A Included tab. Up to 5 years of data conversion is included in the NISC bundled pricing listed on the "Application Software" A Included tab. Up to 5 years of data conversion is B Included Included with above A $8,750 Included included in the NISC bundled pricing listed on the "Application Software" A Included tab. Up to 5 years of data conversion is included in the NISC bundled pricing listed on the "Application Software" A Included tab. Up to 5 years of data conversion is included in the NISC bundled pricing listed on the "Application Software" C NMI tab. Up to 5 years of data conversion is included in the NISC bundled pricing listed on the "Application Software" tab. $140,000 $118,125 $0 $0 4 History Billing, payment and adjustment history B Included Included with above A $17,500 Included 5 Meter Inventory Meter inventory, directions to meter, meter read sequence information 6 Meter Reads Reading/consumption history B Included Included with above A $4,375 Included 7 Work Orders All open work orders. B Included Included with above A $8,750 Included 8 Work Order History All historical work order information B Included Included with above A $8,750 Included Included Included in our Base enquesta CIS Implementation Services on the 'Implementation Services' tab Included in our Base enquesta CIS Implementation Services on the 'Implementation Services' tab Included in our Base enquesta CIS Implementation Services on the 'Implementation Services' tab Included in our Base enquesta CIS Implementation Services on the 'Implementation Services' tab (3 years included) Included in our Base enquesta CIS Implementation Services on the 'Implementation Services' tab Included in our Base enquesta CIS Implementation Services on the 'Implementation Services' tab May be manual, more discussion needed E NMI More discussion needed Summary by Response Type > Included No Bid NMI Total Plante Moran Conversion Codes: A: Utilize/refine existing conversion tools/scripts B: Develop conversion scripts C: Automated conversion not realistic/appropriate: Manual conversion is targeted D: Other data conversion approach, please briefly describe in column E: Not enough information/need clarification/item should be addressed during implementation SnS

18 Interface Summary Data Flow Description Core Modules Ability to synchronize with the City's existing GIS architecture Ability to update the General Ledger with journal entries made in utility billing after proper approvals. Ability to "drill down" from G/L to detail utility billing transaction data Integration throughout Utility Billing applications with document management system Ability to integrate with the Cash Receipting module (inovah) Customer Payment ACH file export / import with Bank (for direct customer ACH payments) Utility Billing module integrates with Accounts Payable to process refunds. System integrates with the Code Enforcement / Permitting / Inspection modules to prevent turning on service for a location that currently has an outstanding violation/lien. Ability to integrate with the Permits module and automatically update the heat source on the customer master account Ability to pull customer information from Utility Billing and import into Milsoft for engineering analysis for customer load information. Ability to pull load information from Utility Billing and import into Milsoft for engineering analysis Integrate with an integrated voice response system to allow customers to be able to inquire on account and bill information via phone. City of Independence - U.B.E.R. Project Analysis $14,000 $17,500 NMI $7,000 Batch $3,500 NMI $10,500 $3,500 NMI Pricing TBD. NISC needs additional information to provide a specification and price. Pricing TBD. NISC needs additional information to provide a specification and price. Pricing TBD. NISC needs additional information to provide a specification and price. $3,500 $5,250 No bid NA $7,000 $9,625 $8,750 NMI $6,125 $1,750 $1,500 $7,000 Batch $3,500 NMI $15,750 $13,125 NMI Included Included with #8 $8,750 NMI Pricing TBD. NISC needs additional information to provide a specification and price. Standard. Included as Remittance Processing Pricing TBD. NISC needs additional information to provide a specification and price. Pricing TBD. NISC needs additional information to provide a specification and price. Pricing TBD. NISC needs additional information to provide a specification and price. $10,500 $10,500 $3,000 MultiSpeak Interface $7,000 $7,000 Standard Interface $7,000 Standard Interface Included $14,000 This is a function within enquesta and not required as an interface Assumes standard Smart URL integration This is a standard enquesta API - we have multiple customers running inovah $7,000 Standard Interface $7,000 Standard Interface $7,000 $7,000 Real-time service order integration with CityWorks will be more involved Real-time service order integration with CityWorks will be more involved Included Included with #10 $6,125 Included MultiSpeak Interface (price above) Included Included in above Milsoft interface $8,750 $5,250 NMI 13 Export a file containing bad debts to a collection agency. $7,000 $5,250 Included Pricing TBD. NISC alternatively provides and integrated solution, NISC CallCapture IVR Included as standard functionality. No interface required. $21,000 Assumes real-time API $7,000 Standard Interface 14 Upload/download of meter read information $7,000 $4,375 Included Standard Interface $7,000 Standard Interface 15 Import the water usage of residents in bordering areas to calculate sewer usage $8,750 $14,000 NMI NISC needs additional information to provide an interface. Import of these reads may require a custom Import routine. $7, Interface with Transunion to verify citizen social security information $14,000 $7,000 $895 NA. NISC provides full Integration to Online Utility Exchange and Equifax - which provides the same detail. We are recommending Independence use Equifax. Pricing included if for Equifax. Recurring fees are $1.95 per credit check. $7,000 Standard Interface Import time of use (TOU) 30 minute meter data into the 17 Utility Billing System Grand Total $8,750 $8,750 $1,000 Custom Interface $14,000 Assumes real-time API $138,250 $126,875 $6,395 $133,000

19 City of Independence - U.B.E.R. Project Analysis Interface Summary Data Flow Description Summary by Response Type > Included No Bid NMI Total Plante Moran Where the cost is shown as "NMI, " the average of the other vendors' interface cost was used for normalization.

20 Form Services Summary Functional Area Form Name Core Modules City of Independence - U.B.E.R. Project Analysis Utility Billing Standard Bill Included In configuration hours. $52,500 Regular bill print only, may support multi location billing. Group billing is additional. Included NISC has proposed our Automated Mailroom Services. There is no onetime fee, but rather a monthly recurring fee estimated as one color, duplex and based on 62,886 statements. This service also includes complete system integration to Document Vault, SmartHub and Customer Care and Billing, and a complete bill redesign. I added these fees under "Other Software" Tab since there is co recurring fee colum on this tab Included Within base pricing - enquesta Document Designer module Utility Billing UB Receipt Included In configuration hours. $4,200 Included Part of the ivue Suite, assuming Independence provides the printer No bid Receipt should be provided by the inovah Cashiering system Utility Billing Delinquent Notice Included In configuration hours. $5,600 Included Part of the ivue Suite. Independence can print these as needed, and/or use our AMS services to print and mail Included Within base pricing - enquesta Document Designer module Utility Billing Deposit Receipt Included In configuration hours. Included Assumes same format as UB receipt Included Part of the ivue Suite, assuming Independence provides the printer No bid Receipt should be provided by the inovah Cashiering system Utility Billing Contract Included In configuration hours. $7,000 Included Part of the ivue Suite NMI Need more discussion/clariifcation on what is required for Contracts Utility Billing Final Utility Bill Included In configuration hours. $0 Included Part of the ivue Suite. Independence can print these as needed, and/or use our AMS services to print and mail Included Within base pricing - enquesta Document Designer module Utility Billing Final Notice (Service shut-off) Included In configuration hours. $5,600 Included Part of the ivue Suite Included Utility Billing Service orders Included In configuration hours. $26,250 Utility Billing Braille Statement Included In configuration hours. Included Assumes modification to core service order Assumes bill xml is used with braille flag. Vendor will create braille output Included Part of the ivue Suite Included No bid Not Available NMI Within base pricing - enquesta Document Designer module Within base pricing - enquesta Document Designer module Needs more discussion on the City's print capabilities Grand Total $0 $101,150 $0 $0 Summary by Response Type > Included No Bid NMI Total

21 Service Hours by Type 12,000 10, , , , ,716 4, , ,000 3, ,367 2,119 0 Implementation Training Data Conversion Services Interfaces Form Services Other Implementation Services Modifications