Recruitment pack. Research Manager

Transcription

1 Recruitment pack Research Manager Contract type: Permanent Location: Aldgate, London Hours: Full time Salary Range: 35, , Closing date: Monday 29 April 9.00 am Interview date: Tuesday 7 May 2019

2 Introduction From Caroline Bernard, Head of Policy & Communications Dear Candidate, Research Manager Thank you for your interest in this post. This pack will give you some more information about the role. Please feel free to contact us if anything is not clear or you have further questions. is the national membership charity for frontline homelessness agencies and the wider housing with health, care and support sector in England. With over 700 members, we work to improve services and campaign for policy change that will help ensure that everyone has a place to call home and the support they need to keep it. Our high quality research and evidence about homelessness enables to be a credible voice for the homeless sector, and to influence policy and practice for the better. The successful candidate will have experience of developing, planning and conducting qualitative and quantitative research projects as well as excellent communication skills and an ability to build effective partnerships. As part of a busy team, you will bring expertise, creativity and innovation to our research programme and ensure continues to influence change. You don t need to know the homeless sector inside out but you will share our passion to end homelessness. Our member agencies range from hostels, day centres, street-based outreach work and resettlement suppport to wider supported housing, health and social care provders. Our focus is to change the way that we, as a society, think and act towards single people who become homeless and other vulnerable groups. We do this by influencing policy and strategy at a national and local level. We also work, in partnership with our members, to ensure services for the most vulnerable in society are the best they can be and to seek out alternative solutions. We give information, advice and a fresh perspective; connecting organisations and people. In addition, we provide a range of support to our members via events, training, consultancy and other services, including In-Form, our client monitoring system. The Research Manager post is a full time post based at our head office in London. The starting salary is 35,652-38, per annum, including inner London weighting, plus a generous package of benefits including 30 days annual leave, flexible working and a contributory pension scheme. Please note, it is our policy for new appointees to commence employment at the starting salary. Finally, we are actively seeking to increase diversity within our organisation and would greatly welcome interest from people with direct experience of homelessness, from a black or minority ethnic background and/or with a disability. We thank you for your interest and look forward to receiving your application. Recruitment Pack 2

3 About us Our vision Our vision is that everyone has a place to call home and the support they need to keep it. Our mission Our mission is to develop, inspire, support and sustain a movement of organisations working together to achieve positive futures for people who are homeless or vulnerably housed. What we do We are the national membership charity for organisations working directly with people who experience homelessness in England. We work to make services better and campaign for policy change that will help end homelessness. Advice and support We look for and share good practice from the front line, helping others to boost the quality of their work. We also develop new products that can help improve services and fund our campaign to end homelessness. Our national and regional teams offer support, link up agencies, and provide advice, consultancy and tools to help improve services. Information, research and training We provide access to a wealth of up-to-date information, including good practice toolkits, the latest research, sector news and policy updates. We also pilot new approaches to tackling homelessness and support staff to improve their skills through training. With data on thousands of services, we use information to identify trends and enable the public and professionals to find local help and support. Influencing We work with local and national Government to improve the policies that affect people experiencing homelessness. Using our detailed knowledge of what s happening on the ground we campaign to challenge preconceptions and help bring about change. Networking and events Through our national, regional and online events we provide professionals with the opportunity to network with others in the sector sharing knowledge, experiences and solutions. In-Form In-Form is a web-based client recording and service management system developed for the homelessness sector based on Salesforce customer relationship management software. More than 6000 staff in 50+ agencies in the homelessness and other sectors use the system. For more information Visit our website: Recruitment Pack 3

4 The job Role description JOB PURPOSE To contribute to ending homelessness through leading a high quality research programme than can inform policy and service change. To plan, manage, conduct and evaluate research projects that contribute to the evidence base around homelessness and related fields. To contribute to being the knowledge centre on homelessness including identifying and developing opportunities for undertaking new research. To chair and coordinate the Research Forum and help extend the impact and influence of research findings across the homelessness sector and beyond To line manage other Research staff as required. ACCOUNTABILITY The Research Manager reports to the Head of Policy & Communications. LOCATION Office based. Willingness to travel regularly within the UK and occasionally overseas. MAIN RESPONSIBILITIES Research Management and Delivery To plan and develop s Research programme that will contribute to Homeless Link s strategic aims, in consultation with Head of Policy & Communications and other relevant staff, including the other Research Manager. To draw up detailed research proposals with appropriate qualitative and quantitative methodological techniques, timescales, outputs and dissemination objectives. To oversee, design, manage and conduct both qualitative and quantitative research. To establish and maintain contact with a range of partners to ensure successful delivery of projects, including initiating new opportunities and coordinating and contributing to project advisory groups. To ensure that people with experience of homelessness are involved in the planning, delivery and evaluation of research, including through working with our Expert Advisory Panel and peer researchers. To plan, manage and monitor the resources for the projects (including budgets, knowledge and contacts) effectively. To contribute to proposals for new research projects and work with s Fundraising group to secure funding for new projects To develop and implement clear ethical guidelines on conducting research with and use of data relating to vulnerable homeless people. Recruitment Pack 4

5 To produce succinct and influential research reports, summaries and recommendations in formats relevant for the intended audiences including briefings, articles, blogs and web pages, etc. To design and analyse rapid surveys as appropriate to support s policy and practice work. To contribute to the development and delivery of research and evaluation consultancy projects. Influencing change To work with the Policy, Innovation and Good Practice and Partnership Teams to ensure that learning from research is incorporated into the policy influencing and practice work of Homeless Link. To share research knowledge and skills to support the sector in evidencing its effectiveness. To work closely with the Head of Policy & Communications to ensure that research is effectively communicated to members and other audiences, especially through the website, e- communications and the media. To maintain and update the relevant sections of s website. To develop and contribute to events and initiatives based on research in partnership with the Member Services Team to influence policy and practice in the sector. Coordination, Partnership and Advice To, coordinate and organise the Research Forum and related activities and to co-chair the Research Forum with the other Research Manager To ensure that our research work supports and is co-ordinated with other teams across. To support and advise staff, and where appropriate, our members, on aspects of research including research proposals, methodologies, ethical considerations, data analysis and report writing including responding to queries on data and homelessness research. To advise, support and work with the Consultancy Manager to deliver aspects of research involved in delivery of contracts from data sources, methodology to quality issues and contribute to research tenders. To build and maintain contacts and partnerships with researchers across homelessness and other related fields including academics and government researchers; and to identify opportunities for joint working and to support their research, as appropriate. To represent on external research projects and advisory groups as appropriate Team To develop and contribute to the wider work of the Policy and Communications team including contributing to policy briefings, consultation responses and adding to the knowledge base of the team. Management To commission and manage research consultants, as appropriate and to effectively line manage, when required, temporary researchers and volunteers. To coach, support and develop these staff to deliver on their agreed objectives to a high standard. Recruitment Pack 5

6 GENERAL Roles and objectives in may change. All members of staff are expected to be prepared to work flexibly in response to changing business needs. All members of staff are expected to undertake any other responsibilities or tasks that are consistent with their role and/or reasonably required by the Chief Executive. All members of staff are required to operate in accordance with s values, policies and procedures This is a description of the job as it is presently constituted. It is the practice of to examine job descriptions from time to time and to update them to ensure they relate to the job as then being performed, or to incorporate whatever changes are required to reflect business needs. This will be conducted in consultation with you. It is the organisation s aim to reach agreement on changes, but if agreement is not possible, the organisation reserves the right to insist on changes to your job description, after consultation with you. Recruitment Pack 6

7 PERSON SPECIFICATION QUALIFICATIONS AND SPECIALIST KNOWLEDGE FOR THE ROLE Essential Designing and using quantitative research methods/techniques including extracting and cleaning data, using secondary data, designing and using statistical tests and models and ensuring the validity of the results. Detailed knowledge and experience of using data analysis software including, SPSS. Carrying out qualitative research including sampling, surveys, focus groups, face to face interviews, coding and analysing qualitative data. Analysing, interpreting and presenting complex written and numerical information in an accessible way Knowledge of effective information collection, interpretation and presentation tools. Desirable Knowledge of the current policy context in relation to homelessness or a related field and/or knowledge of homelessness systems and sector. EXPERIENCE AND TRACK RECORD Essential Experience of working in the field of social research. Planning and conducting research projects/ideas from inception, methodological design, fieldwork to producing clear final products. Producing timely, clear, succinct and accessible reports summarising research findings to a wide range of audiences Track record of using research findings and data to influence change in a service or policy context Demonstrable ability to communicate (verbally and in writing) with impact to a wide range of audiences at a variety of levels Presenting to a wide variety of audiences with an ability to inspire. Brokering, developing and sustaining partnerships across different sectors. Providing advice to internal staff members on all aspects of research from design and quality through to presentation of findings. Proven ability to successfully manage multiple and conflicting priorities and to deliver at pace. Developing new research ideas, including writing research proposals and/or fund-raising bids. Desirable Experience of writing and delivering on research tenders. Experience of commissioning and managing external researchers. Experience of staff management. Recruitment Pack 7

8 GENERAL REQUIREMENTS FOR ROLES AT HOMELESS LINK Essential Willingness and ability to work outside normal office hours and travel within the UK and occasionally overseas Willingness and ability to operate in accordance with the values and policies of Willingness and ability to work flexibly in response to changing organisational requirements Commitment to bring into the work the views, needs and voices of people with direct experience of homelessness Desirable A sound understanding of the causes, consequences and solutions to homelessness based on direct experience HOMELESS LINK COMPETENCY FRAMEWORK Please note that these are for your information only at this stage. You do not have to address them in your application. We will look for evidence of these during the interview and testing stage if you are shortlisted. CORE COMPETENCIES Personal Contribution Working with Others Organisational Contribution Personal Effectiveness: Demonstrating effective working practices, striving to deliver high performance Teamwork: Working cooperatively, building and nurturing strong relationships within & outside the organisation. Resource & Project Management: Achieving results through efficient and effective management of projects and Effective Communication: Demonstrates ability to communicate concisely, accurately and persuasively verbally and in writing with a range of audiences ROLE OR GRADE SPECIFIC COMPETENCIES Stakeholder Focus: Identifying, understanding and striving to exceed the needs of all stakeholders. resources Entrepreneurial & Innovative Thinking: Generating and developing imaginative and innovative solutions and opportunities. Expert/Technical Knowledge: Demonstrating best use of required knowledge in specified field ensuring continuous learning and development. N/A Strategic Leadership: Developing and articulating the future direction of the organisation, driving and motivating others to achieve longterm goals. Recruitment Pack 8

9 How to apply Explanation of terms used Role description: gives details of the duties of the post. Use this as a guide to decide whether or not you think the job would suit you. Person specification: lists the criteria, which will be used to assess your application and covers the qualifications, specialist knowledge, experience and track record that we are looking for. Key competencies: these are for your information. We will look for evidence of all these during the interview and testing stage if you are shortlisted. Work experience Include all relevant work experience including part-time or voluntary work. Remember to include any previous posts you may have had with your current employer. Experience, skills, knowledge and abilities This is where you make your case for the job. The criteria in the person specification are listed in the application form - demonstrate your capabilities in relation to each of these points under the relevant headings (It is unlikely that you will be shortlisted if you do not address each of these points). You may also make some comments about the criteria in the General requirements for roles at although this is not essential and we may ask you about these at interview. Supporting people with disabilities is committed to improving its employment opportunities for people with disabilities. Please let us know if you have a disability we should take into consideration in this section. If you require support, modifications, adjustments, or special equipment to assist you with the recruitment process, please also include brief details about this. The line manager for the role will contact you to discuss your requirements if you are shortlisted. Supporting people with experience of homelessness As part of s commitment to support people with experience of homelessness, we have committed to giving feedback to applicants who have experience of homelessness. If you are happy for the panel to know if you have had experience of homelessness and you would like to contact us for feedback on your application, please tick the Yes box in this section. Notifying you about your application Please note we are unable to acknowledge receipt of individual applications or notify applicants individually if you have not been shortlisted. We will notify shortlisted applicants within 5 working days of the closing date. does not generally give feedback on applications that have not been shortlisted. Sending in your application Please complete the attached application form and equal opportunities monitoring form and them to recruitment@homelesslink.org.uk The closing date is Monday 29 April 9.00am, with interviews scheduled for Tuesday 7 May Applications received after the published closing date will not be considered. For any queries about the post recruitment@homelesslink.org.uk quoting the job title. Recruitment Pack 9

10 Privacy Notice for Job Applicants Data controller:, Minories House, 2-5 Minories, London EC3N 1BJ As part of any recruitment process, collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. What information does collect? collects a range of information about you. This includes: your name, address and contact details, including address and telephone number; details of your qualifications, skills, experience and employment history; whether or not you have a disability for which the organisation needs to make reasonable adjustments during the recruitment process; information about your entitlement to work in the UK; and equal opportunities monitoring information, including information about your gender, ethnic origin, sexual orientation, health and religion or belief. Homeless link collects this information in a variety of ways. For example, data might be contained in application forms, CVs, job application cover letters obtained from your passport or other identity documents, or collected through interviews or other forms of assessment. will also collect personal data about you from third parties, such as references supplied by former employers. We will seek information from third parties only once a job offer has been made and will inform you that we are doing so. Data will be stored in s HR electronic filing systems and . Why does process personal data? needs to process your data to enter into a contract with you. In some cases, needs to process data to ensure that it is complying with its legal obligations. For example, we are required to check a successful applicant's eligibility to work in the UK before employment starts. has a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. Processing data from job applicants allows the organisation to manage the recruitment process, assess and confirm a candidate's suitability for employment and decide to whom to offer a job and assess training needs. We may also need to process data from job applicants to respond to and defend against legal claims. will process health information if it needs to make reasonable adjustments to the recruitment process for candidates who have a disability. This is to carry out its obligations and exercise specific rights in relation to employment. Where processes other special categories of data, such as information about ethnic origin, sexual orientation, health or religion or belief, this is for equal opportunities monitoring purposes. Data that the organisation uses for these purposes is anonymised for reporting purposes and is collected with the express consent of applicants. Applicants are entirely free to decide whether or not to provide such data and there are no consequences of failing to do so. will not use your data for any purpose other than the recruitment exercise for which you have applied, unless you give us permission to do so. Recruitment Pack 10

11 Who has access to data? Your information will be shared with colleagues in if access to the data is necessary for the performance of their roles. This includes members of the Central Services team, recruitment panel members for this vacancy and directors in the business area with a vacancy. will not share your data with third parties, unless your application for employment is successful and we make you an offer of employment. will then share your data with former employers to obtain references for you. will not transfer your data outside the European Economic Area. How does protect data? The organisation takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties. Access to the Recruitment and the Recruitment folder is restricted to the Central Services team. Hard copies of application forms may be made for shortlisting purposes but personal information, eg Name, Address etc is removed and only supplied to panel for applicants attending the interview. All hard copy papers are shredded at the end of the recruitment procedure. How long does keep data? If your application for employment is unsuccessful, will hold your data on file for 6 months after the end of the relevant recruitment process. At the end of that period your data is deleted. If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your personal file and retained during your employment. The periods for which data will be held will be provided to employees in a new privacy notice. Your rights As a data subject, you have a number of rights. You can: access and obtain a copy of your data on request; require to change incorrect or incomplete data; require to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing; object to the processing of your data where is relying on its legitimate interests as the legal ground for processing; and ask to stop processing data for a period if data is inaccurate or there is a dispute about whether or not your interests override the organisation's legitimate grounds for processing data. If you would like to exercise any of these rights, please contact Matt Harrison on Info@homelesslink.org.uk. You can make a subject access request by completing the organisation's Privacy Rights Request Webform at the bottom of the organisations Privacy and Data webpage If you believe that has not complied with your data protection rights, you can complain to the Information Commissioner. What if you do not provide personal data? You are under no statutory or contractual obligation to provide data to during the recruitment process. However, if you do not provide the information, we may not be able to process your application properly or at all. Automated decision-making Recruitment processes are not based solely on automated Recruitment Pack 11

12 What we do is the national membership charity for organisations working directly with people who become homeless in England. We work to make services better and campaign for policy change that will help end homelessness. Let s end homelessness together Minories House, 2-5 Minories London EC3N 1BJ Facebook: All rights reserved. is a registered charity and a company Recruitment Pack 12