Editor s Note W elcome to this issue of FMC. In this issue, our president has sent his message to us updating the recent events,

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1 Newsletter Issue No.25, 1st April 2010 Page 2 President s Note Page 3-4 Forum with HKU MSc students Page 5-6 HKAPA Visit Page 7 Sands Visit Page 8 HKQAA-CSR Index Page 16 FM Seminar Page 21 Survey Results Any comment and suggestion, please contact Dr Eric Chan, Vice-President & Director of Communications VicePresident@hkifm.org.hk Ms Annie Luk, HKIFM Administrator info@hkifm.org.hk Editor s Note W elcome to this issue of FMC. In this issue, our president has sent his message to us updating the recent events, functions, CPD and various developments at HKIFM. To participate the establishment of the regulatory framework in property management industry as organized by the Home Affairs Department, HKIFM conducted a new round of One Minute Web-based Opinion Survey to tap our members view on the forthcoming legislation. I am particularly pleased to receive strong responses and supports for the survey. Based on the returns, I have consolidated the opinions from our members. Thanks for your support in this round of survey! The result together with an observational analysis is released in the issue. Enjoy reading! Happy and Wonderful Easter!! Dr. Eric CHAN Vice-President and Director of Communications HKIFM 1

2 Newsletter Issue No.25, 1st April 2010 Dear Members, President s Note February and March are still busy for HKIFM. We had our spring lunch gathering on 28 February with Prof. Michael May of German Facility Management Association. We enjoyed a good lecture of FM development in Germany, and then a good walk around the facilities of the scenic Hong Kong Science Park, and enjoyed a good lunch buffet there. Our Vice President, Dr Eric Chan and Secretary, Ms Celine Tam attended the consultation workshop for Regulatory Framework of Property Management in Hong Kong by the Home Affairs Department on 3 March, 2010 and a questionnaire was issued afterwards. I trust the details will be covered elsewhere in this newsletter. A group of council members, including our two past presidents, Mr MC Ip and Mr Stephen Chung, together with our Treasurer and Director of Education and Membership, Mr Edward Lee, and myself attended a presention forum to the MSc students of the University of Hong Kong on 13 March. Quite a number of students showed interest on the Institute, and entusiastic applications were received from the MSc students. We also had a very intersting and informative site visit to the Amphitheatre project of the Hong Kong Academy for Performing Arts on 20 March, which was a joint function with the Property and Facilities Management Division of Hong Kong Institute of Surveyors. Over 20 members of both Institutes joined the function. After all the interesting activity, however, I had to report a sad news that one of our very committed member, Mr Raymond Pang, passed away in early March, and four of our past Presidents, Dr Chan Man Wai, Mr Frankie So, Mr Alfred Sit and Mr MC IP, together with Mr Edward Lee and myself attended the funeral of Raymond in the evening of 28 March We sincerely hope that Raymond will continue his commitment and enthusiasm in his next life form as he believes until he gets enlightenment. I trust Raymond s contribution in bringing FM to the younger generation will always be remembered by his students and the profession. I sincerely hope the contribution of FM to the well being of the world will be recognised more and more and be deeply set in the minds of the general public. We need your hands for an even better HKIFM! Yours sincerely, Nelson HO President HKIFM 2

3 Newsletter Issue No.25, 1st April 2010 Recent Events Gathering with HKU students 13 March 2010 Snapshots of the gathering Our past president, Dr Daniel HO. 3

4 Newsletter Issue No.25, 1st April 2010 Recent Events Gathering with HKU students 13 March 2010 Our President, Mr Nelson HO Speech delivered by Mr Edward Lee. 4

5 Newsletter Issue No.25, 1st April 2010 Recent Events HKIFM & HKIS (PFMD) Joint CPD on Technical Visit to the Amphitheatre of HKAPA on 20 March

6 Newsletter Issue No.25, 1st April 2010 Recent Events HKIFM & HKIS (PFMD) Joint CPD on Technical Visit to the Amphitheatre of HKAPA on 20 March

7 Newsletter Issue No.25, 1st April 2010 Recent Events The HK Chapter of IFMA - Sands' group photo on 20 March

8 Newsletter Issue No.25, 1st April 2010 HKQAA-HSBC CSR Index Hong Kong Quality Assurance Agency (HKQAA) and The Hongkong and Shanghai Banking Corporation Limited (HSBC) are launching the HKQAA- HSBC CSR Index which provides a quantitative metrics to measure organization s maturity level in practicing their social responsibilities. This index is designed with reference to the ISO/CD Guidance on Social Responsibility. HSBC is a co-organizer of HKQAA on the development, launch and rolling out of the CSR Index. For Enrollment & Details Please contact or to hkqaa@hkqaa.org. 8

9 HKQAA Updates 本局快訊 Announcement on HKQAA-HSBC CSR Index HKQAA-HSBC 企業社會責任指數公布 HKQAA-HSBC CSR Index Advocate Mark HKQAA-HSBC 企業社會責任先導者標誌 On 5 November, Hong Kong Quality Assurance Agency (HKQAA) held a HKQAA-HSBC CSR Index: CSR Advocate Mark Presentation Ceremony and Press Conference today in The Excelsior, Hong Kong, to witness the announcement of the first HKQAA-HSBC CSR Index 2009 in the presence of 25 participated organisations representatives and distinguished guests. The HKQAA-HSBC CSR Index was jointly launched by HKQAA and The Hongkong and Shanghai Banking Corporation Limited (HSBC). It comprises two series of Indices, the Hong Kong CSR Advocate Index and the Hong Kong 100 CSR Index. The HKQAA-HSBC CSR Index was developed with reference to ISO/DIS Guidance on Social Responsibility. The participated organisations were evaluated based on the forty recommended practices in 7 core subjects on a five point scale in determining the CSR system maturity of organisations. Organisations which gain an average score of 3 points or above are entitled to use the HKQAA-HSBC CSR Index Advocate Mark. In this first year, 25 well-known organizations from the public and private sectors participated. The overall score on the Hong Kong CSR Advocate Index in 2009 was 4.53 out of 5. This indicates that organisations have generally implemented mature systems for the management of CSR-related issues. Of the 7 core subjects, most organisations demonstrated well-structured systems for labour practices and human rights in general. The local legal requirements for these areas have been thoroughly stipulated and widely enforced, reflecting the fact that companies in Hong Kong appear to be rather lawabiding. Regarding organizational governance, most organizations have integrated CSR issues in their corporate policy. CSR awareness programmes are common but those for building staff competency in social responsibility are offered only occasionally. For the consumer issues, the implementation of ISO 9001 Quality Management System facilitates the organisation in well managing its customer complaints so as to ensure a high degree of customer satisfaction. Average Score of CSR Seven Core Subjects 企業社會責任先導者指數 7 項指標平均分 Community Involvement and Development 社區參與及發展 Consumer Issue 消費者相關事項 Fair Operating Practices 公平營運操守 The Environment 環境保育 Labour Practices 勞工相關事項 Human Rights Organizational Goverance Nearly all the organisations have organised activities to promote environmental caring culture. However, the organisations seldom implement systematic approach for managing its carbon emission activities. Besides that, organisations display a well-built system in protecting the property rights and prevent corruption. A few of the participated organisations showed no understanding of anticompetitive behaviour at all. The awareness for preventing engaging anti-competitive behaviour demands further enhancement. Philanthropy and volunteerism are the most adopted community involvement and development programmes. On-going approach for investing resources in developing the competence of local community. 香港品質保證局於 2009 年 11 月 5 日假香港怡東酒店舉行的 HKQAA-HSBC 企業社會責任指數 - 企業社會責任先導者標誌頒發典禮暨發布會 已圓滿結束,25 家參與指數的公司代表與賓客共同見證首項由香港品質保證局與香港上海匯豐銀行有限公司共同推出的 HKQAA-HSBC 企業社會責任指數 的誕生 HKQAA-HSBC 企業社會責任指數 包含兩項指數分析, 分別是 企業社會責任先導者指數 及 香港 100 (HK 100) 企業社會責任指數 HKQAA-HSBC 企業社會責任指數 以 ISO/DIS 社會責任指南 為基礎, 訂出 40 項建議社會責任的措施, 並以 1 至 5 分來衡量機構在推行社會責任體系上的成熟程度 平均分達 3 分或以上的機構均獲發 HKQAA-HSBC 企業社會責任先導者標誌 首年共獲得 25 家來自不同政府部門及知名機構參加 分析顯示,25 家參與機構的總平均分為 4.53 分, 滿分為 5 分, 表示參與機構大部分均有實施體系履行社責 在 7 項指標中, 勞工相關事項 及 人權 的成績較為理想, 反映出機構普遍在守法和誠信方面具有成熟體系, 機構普遍建立機制以確保依循法律指引 在 企業管治 方面, 大部分機構的政策中均有履行社責的承諾, 亦會舉辦提升員工社責意識的活動, 但較少提供持續培訓 在 消費者相關事項 方面, 大多機構都有推行 ISO 9001 質量管理體系, 有助建立有效的客戶投訴處理機制, 亦會透過成熟的過程管理保障消費者的個人資料 4.52 許多機構均有組織推廣環保的信息活動, 唯在 碳 排放控制方面只在起步階段 在 公平營運操守 方面, 機構在防止貪污及知識產權方面均具成熟的過程管理 然而, 機構對反競爭行為未有充分的認知, 有待加強 在 社區參與及發展 方面, 機構一般以捐款慈善活動為參與社區活動的表現, 機構應多考慮投放資源於發展社區 12

10 HKQAA Updates 本局快訊 The Hong Kong 100 CSR Index is a research project on organisations disclosure of CSR issues. One hundred organisations in Hong Kong from fourteen sectors have been selected for analysis. A set of 16 CSR indicators was developed with reference to ISO/DIS to study and quantify the CSR disclosure of the sampled organisations. The higher the score attained, the higher the degree of CSR transparency. The overall score on the 2009 Hong Kong 100 CSR Index was 63 out of 100. This represents the overall average CSR Disclosure Score for the 100 sampled organisations. There was a large variation in scores between different sectors, with education and the public service sector demonstrating a high degree of transparency, while manufacturing, construction and engineering companies generally provided only limited information about their CSR programmes. For the complete HKQAA-HSBC CSR Index 2009 Report, please visit CSR_main.htm 同日發表的 香港 100 (HK100) 企業社會責任指數 分析機構在社會責任上的透明度, 從 14 個行業中選取 100 家香港機構, 以 16 項參考 ISO/DIS 社會責任指南 的指標項進行分析, 得分愈高代表機構在社責上的透明度愈高 結果指出,100 家香港機構所獲得的平均分為 63 分, 滿分為 100 分 業界在發布社責信息存在頗大差距, 教育界和公共服務界別在社責相關活動的透明度最高 ; 然而, 製造業和建造業只提供有限的社責資訊予公眾 有關 HKQAA-HSBC 企業社會責任指數報告 之內容, 請瀏覽 hkqaa.org/csr_main.htm 參加方法及詳情請致電 或電郵至 hkqaa@hkqaa.org 查詢 For Enrollment & Details Please contact or to hkqaa@hkqaa.org. HKQAA-HSBC CSR Advocate Mark Company List HKQAA-HSBC 企業社會責任先導者標誌之企業名單 3M Hong Kong Limited 3M 香港有限公司 Alliance Construction Materials Limited 友盟建築材料有限公司 Amoy Food Limited 淘化大同食品有限公司 Analogue Group of Companies 安樂工程集團 Bamboos Professional Nursing Services 百本專業護理服務 Café De Coral Holdings Limited 大家樂集團有限公司 Canon Hongkong Company Limited 佳能香港有限公司 China State Construction Engineering (HK) Limited 中國建築國際集團有限公司 Chun Lee Engineering Co., Ltd. 進利工程有限公司 Driltech Ground Engineering Limited 鑽達地質工程有限公司 EGL Tours Company Limited 東瀛遊旅行社有很公司 Hang Seng School of Commerce 恆生商學書院 Hong Kong Observatory 香港天文台 Intellectual Property Department 知識產權署 KWP Quarry Co., Ltd. 嘉安石礦有很公司 Melco International Development Limited 新濠國際發展有限公司 MTR Corporation Limited 香港鐵路有限公司 Ocean Park Corporation 海洋公園公司 Redland Concrete Limited 中港混凝土有限公司 Shui On Construction and Materials Limited 瑞安建築有限公司 The Link Management Limited 領匯管理有限公司 Tsuen Lee Metals and Plastics Toys Company Limited 全利五金塑膠玩具有限公司 US & Associates Consulting Company Limited 源盛顧問及監理事務所有限公司 Wan Chung Construction Company Limited 宏宗建築有限公司 Wharf T&T Limited 九倉電訊有限公司 Chairman Ir Prof. Peter Mok (4 th from right) accompanied by Ms Teresa Au on his right and Executive Director Dr Michael Lam (5 th from left) and representatives of the first 25 Advocate Mark holders. 香港品質保證局主席莫國和教授工程師 ( 右四 ) 總裁林寶興博士 ( 左五 ) 及滙豐亞太區企業可持續發展總監區佩兒女士 ( 中 ) 與 25 家獲頒贈 企業社會責任先導者標誌 的公司代表合照 * 排名不分先後 In random order 13

11 Press Release HKQAA-HSBC CSR Index Press Conference cum CSR Advocate Mark Presentation Ceremony Held Successfully (5 November 2009, Hong Kong) Hong Kong Quality Assurance Agency (HKQAA) held a HKQAA-HSBC CSR Index Press Conference cum CSR Advocate Mark Presentation Ceremony today in Harbour View Room 3, 3/F The Excelsior, Hong Kong, Causeway Bay in order to witness the announcement of the first HKQAA-HSBC CSR Index 2009 and share the joy with 25 organizations representatives and distinguished guests. HKQAA-HSBC CSR Index consists of two series of Indexes, namely Hong Kong CSR Advocate Index and Hong Kong 100 CSR Index is the base year for the future analysis. HKQAA and The Hongkong and Shanghai Banking Corporation Limited (HSBC) jointly launched the HKQAA-HSBC CSR Index which provides a quantitative metrics to measure organization s maturity level in practicing their social responsibilities. The project aims to promote the application of guidance from ISO/DIS 26000, which consolidated into forty recommended CSR practices, and help the participated organization to determine its CSR system maturity. In this first year, 25 government departments and renowned organizations participated, including, Café de Coral Holdings Limited, Canon Hong Kong Company Limited, The Link Management Limited, Hong Kong Observatory, Intellectual Property Department, MTR Corporation Limited, Ocean Park, Shui On Building Contractors Limited and Wharf T&T Limited. All participated companies reached 3 or above points in the average scoring are entitled to use the HKQAA-HSBC CSR Index Advocate Mark. In summary, the Hong Kong CSR Advocate Index in 2009 is 4.53 out of 5. It represents the overall average score for the 25 participated organizations. It indicates that organizations have generally implemented mature system to manage CSR related issues. Some organizations have demonstrated its effort in driving continual improvement action from the review process. In 7 core subjects, most organizations demonstrated well-structured system in labour practices and human rights. The local legal requirements in these respects have been thoroughly stipulated and widely enforced, reflecting that companies in Hong Kong appear to be rather law-complying. Regarding organizational governance, most organizations have integrated CSR issues in their corporate policy. However, only some of the participated organizations have made it a regular practice to proactively report its social and environmental performance. The exercise of CSR awareness program is common in organizations. Nevertheless, the program for building staff s competency in social responsibility is only done occasionally. Regarding the consumer issues, the implementation of ISO 9001 Quality Management System facilitates the organization in well managing its customer complaints process in assuring high degree of customer satisfaction. Nearly all the organizations have organized activities to promote environmental caring culture. Some organizations did implement campaign in energy saving and waste minimization. However, the organizations seldom implement systematic approach for managing its carbon emission activities. Besides that, organizations display a well-built system in protecting the property rights and prevent corruption. However, it is not common for organizations to incorporate the social, ethical, environmental and gender equality criteria in its purchasing activities. A few of the participated organizations showed no understanding of anticompetitive behaviour at all. The awareness for preventing engaging anti-competitive behaviour demands further enhancement. Philanthropy and volunteerism are the most adopted community involvement and development programs. On-going approach for

12 investing resources in developing the competence of local community, such as skill and technology enhancement program, is not a common approach. HKQAA Chairman Ir Prof. Peter Mok said, Given the prospects for economic recovery and development, CSR is the only long-term strategy for pursuing sustainable growth. We see this as a win-win scenario: organizations may increase their profitability and society benefits at the same time. How organizations perform in CSR reflects their corporate values. Organizations demonstrate their commitment to society, and build up a good corporate image and reputation through CSR. We believe that Hong Kong organizations still have a lot of room for development in this area. HSBC Head of Corporate Sustainability Asia Pacific Region Teresa Au said, Through the HKQAA-HSBC CSR Index and its associated composite indexes, benchmarking mechanism, and the establishment of CSR Advocate Mark, we expect to encourage and foster all businesses and organizations in Hong Kong to manage various CSR aspects related to the Index in a more systematic and mature manner, so as to enhance the overall CSR and sustainability performance for Hong Kong. The Hong Kong 100 CSR Index is a research project regarding organizations disclosure of CSR issues. There are one hundred organizations in Hong Kong from fourteen sectors selected for analysis. The project aims to determine the CSR contour of Hong Kong organizations based on the study of the CSR disclosure from the sampled organizations. With reference to ISO/DIS 26000, a set of 16 CSR indicators was developed to study and quantify the CSR disclosure of the sampled organizations. 16 CSR indicators contains CSR Disclosure Indicators, Integration of CSR in organizational policy, Disclosure of Social Performance, Disclosure of Environmental Performance, Corporate Governance Program, Stakeholder Engagement Program, Disclosure of Human Rights Issue, Occupational Health and Safety Management Program, Staff Development and Training, Prevention Pollution Program, Sustainable Resource Usage Management Program, Climate Change Mitigation Program, Promotion of CSR in the Sphere of Influence, Compliant and Dispute Handling Program, Consumer Education Program, Supporting to Education or Culture Development and Contribution to the community development. In summary, the Hong Kong 100 CSR Index in 2009 is 63 out of 100. It represents the overall average CSR Disclosure Score for the 100 sampled organizations. Large variation of CSR disclosure is identified among various sectors. Education and Public Service sector demonstrated high degree of transparency of CSR programs relating CSR. Whereas, manufacturing, construction and engineering companies generally provides limited information about its CSR programs, there are a big room for improvement. Figure and ranking of 14 sectors can be referred to HKQAA-HSBC CSR Index 2009 Report p.39 (Fig.3.8). HKQAA provided only third-party certification for the ISO 9000 series in early 80s. After years of continual development, with the range of services constantly expanding, it has become a professional body providing comprehensive conformity assessment services to Hong Kong industries, helping corporations and organizations to optimize their internal supply chain management. HKQAA also helps corporations to conform to requirements in areas such as quality, environment, occupational health and safety, public health, food safety, information security, corporate social responsibility, carbon emissions reduction and sustainable development. For details regarding this event, please contact us at (852) or visit our website at - End -

13 For media enquiries, please contact: AQ Communications Ms. Dorcus Teng Tel: / Ms. Dorothy Lai Tel: / Hong Kong Quality Assurance Agency Ms. Mildred Ng Tel: Ms. Stephanie Leong Tel: HKQAA Background A non-profit-distributing organization established by the Hong Kong Government in 1989, Hong Kong Quality Assurance Agency (HKQAA) is one of the leading conformity assessment bodies in Hong Kong to assist industry and commerce in the development of management systems.

14 HKQAA-HSBC 企業社會責任指數報告發布會圓滿結束 新聞稿 (2009 年 11 月 5 日 香港訊 ) 香港品質保證局於今日假香港怡東酒店舉行 HKQAA-HSBC 企業社會責任指數發布會暨企業社會責任先導者標誌頒發典禮,25 家參與指數的公司代表與及其他尊敬的賓客共同見證首項 HKQAA-HSBC 企業社會責任指數的誕生 HKQAA-HSBC 企業社會責任指數包含兩項指數分析, 分別是企業社會責任企業社會責任先導者先導者指數指數及香港 100 (HK 100) 企業社會責任指數 香港品質保證局與香港上海匯豐銀行有限公司共同推出的 HKQAA-HSBC 企業社會責任指數, 旨在提供一個指標來衡量機構在香港實踐社會責任的表現 企業社會責任先導者企業社會責任先導者指數指數以 ISO/DIS 社會責任指南 為基礎, 訂出 40 項社會責任的建議措施, 並以 1 至 5 分來衡量機構在推行社會責任體系上的成熟程度 首年共獲得 25 家來自不同政府部門及家喻戶曉的知名機構及企業參加, 包括大家樂企業有限公司 佳能香港有限公司 領匯管理有限公司 香港天文台 知識產權署 港鐵公司 海洋公園 瑞安承建有限公司和九倉電訊等, 平均分達 3 分或以上的參與機構將獲發 HKQAA-HSBC 企業社會責任先導者標誌 (HKQAA-HSBC CSR Index Advocate Mark) 企業社會責任先導者先導者指數指數的分析的分析顯示,25 家參與機構的總平均分為 4.53 分, 滿分為 5 分, 表示參與機構大部分均有實施體系履行企業社會責任, 而部分機構會對執行的措施作出檢討及改善 在 7 項指標中, 勞工相關事項 及 人權 的成績較為理想, 反映出機構普遍在守法和誠信方面具有成熟體系, 機構普遍建立機制以確保依循法律指引 在 企業管治 方面, 大部分機構的政策均有履行企業社會責任的承諾 ; 然而, 只有部分機構定期向外界發布其環保及社會責任方面的表現 此外, 大多機構都有組織活動, 以提升社會責任的意識, 但機構普遍較少為員工提供理解社會責任的持續培訓計劃 在 消費者相關事項 方面, 大部分機構都有推行 ISO 9001 質量管理體系, 有助建立有效的客戶投訴處理機制, 亦會透過成熟的過程管理保障消費者的個人資料 大多機構均有組織推廣環保信息的活動, 唯在 碳 排放控制方面, 部份機構仍在起步階段 在 公平營運操守 方面, 機構在防止貪污及智識產權方面均具成熟的過程管理, 但普遍未有在供應鏈管理上加上社會責任的要求 此外, 大多數的機構對反競爭行為未有充分的認知, 有待進一步加強 在 社區參與及發展 方面, 機構一般以支援慈善活動及捐款為參與社區活動的表現, 機構應考慮投放資源於社區發展, 例如科技及教育方面的能力發展 香港品質保證局主席莫國和教授工程師表示 : 在目前的經濟氛圍下, 履行社會責任是追求可持續發展的長期策略, 機構能同時增加盈利並回饋社會, 締造雙贏局面 機構履行社會責任的表現可反映出其價值觀及對社會的承諾, 藉此樹立良好的企業公民形象, 建立機構的信譽 我們深信, 香港機構在履行社會責任方面仍有發展的空間 滙豐亞太區企業可持續發展總監區佩兒說 : 我們希望, 藉着 HKQAA-HSBC 企業社會責任指數 及其有關的機制 企業社會責任先導者標誌 (CSR Advocate Mark) 等的成立, 能鼓勵香港各企業及機構, 更有系統 更成熟地管理同指數相關的各個重要範疇, 提升企業社會責任及可持續發展的表現

15 同日發表的香港 100 (HK 100) 企業社會責任指數指數分析機構在社會責任上的透明度, 從 14 個如餐飲業 製造業 建造業 電訊業及教育界等行業中選取 100 家香港機構, 再根據其在官方網站 公司政策及報告, 以及其他向公眾發布相關社會責任表現的資料, 以 16 項指標進行分析, 該 16 項指標是參考 ISO/DIS 社會責任指南 而釐定, 分別為 制訂社會責任政策 發布社會責任的表現 發布環境保育的表現 企業管治方案 持分者的參與和溝通 向外發布人權事項 職安健的管理計劃 員工發展和培訓計劃 防止污染措施 可持續運用資源的措施 減緩氣候變化方案 在影響範圍內推廣企業社會責任 消費者投訴及糾紛管理 消費者教育 支援教育或文化發展 及 貢獻社區發展, 得分反映機構發布與 16 項指標的相關程度, 得分愈高代表機構在社會責任上的透明度愈高 結果指出,100 家香港機構所獲得的平均分為 63 分, 滿分為 100 分 業界在發布社會責任信息存在頗大差距, 教育界和公共服務界別在企業社會責任相關活動的透明度最高, 得分超過 80 分, 表示在界別內的大部分機構皆有向外發布與 16 項指標相關的社會責任信息 ; 然而就整體而言, 製造業和建造業只提供有限的企業社會責任資訊予公眾, 仍有改善空間 14 個行業的排行得分可參看 HKQAA-HSBC 企業社會責任指數報告第 39 頁圖 3.8 香港品質保證局在成立之初, 因應市場需要提供國際質量管理體系 ISO 9000 系列的第三方認證工作 經過多年來不斷發展, 服務範圍不斷擴大, 至今我們已為一家能夠為業界提供全面合格評定服務的專業機構, 協助機構從優化內部至供應鏈的管理, 滿足不同機構對管理體系的要求, 包括質量 環境保護 職業健康和安全 公共衛生 食品安全 信息安全 企業社會責任 碳排放及可持續發展等等 如欲查詢有關是次活動的詳情, 請致電 (852) 與本局聯絡, 或瀏覽網頁 - End - 媒體查詢 AQ Communications 鄧天心小姐電話 : / 電郵 : dteng@aqcomm.com 賴嘉欣小姐電話 : / 電郵 : dlai@aqcomm.com 香港品質保證局吳菁菁小姐電話 : 電郵 : mildred.ng@hkqaa.org 梁曉恩小姐電話 : 電郵 : stephanie.leong@hkqaa.org 香港品質保證局簡介 於 1989 年由香港政府成立的香港品質保證局是一家非分配利潤的合格評定機構, 其目的是協助工商業發展管理體系, 以提升市場的競爭力

16 Newsletter Issue No.25, 1st April rd Annual Strategic Facilities Management Establishing advance level of developments in facilities management and transforming the function to value add for your business Date: 6th & 7th May 2010 Venue: Novotel Mumbai Juhu Beach, India 16

17 3rd Annual Strategic Facilities Management Establishing advance level of developments in facilities management and transforming the function to value add for your business Novotel Mumbai Juhu Beach, India 6th & 7th May 2010 "No man acquires property without acquiring with it a little arithmetic also." Ralph Waldo Emerson Facilities are just physical assets. Conquering and mastering practical strategies to maximise operational performance would be the key to success in business undertakings. Honorary chairperson: Sunil Issar Former Regional Head, Administration and Infrastructure Aditya Birla Minacs Previously was working as the Vice President - Administration, Facilities & Security at OfficeTiger, a R R Donnelley Company and General Manager - Infrastructure at Wipro BPO, with range of experience in General Facilities and Administration, Space Planning, Corporate Travel Management for large and medium size Corporations, Transportation and Fleet Management. He also a Certified Executive Coach & Mentor who holds Six Sigma Black Belt. Testimonials from our previous annual facilities management events in India: It was a great learning and the interaction with other participants was great Mumbai International Airport Amazing, simply excellent, keep it up Prime Bank Limited, Bangladesh Very good GMR Airport Developers The organisation was good. It was a good learning experience Tata Tele Services It was a good platform to network with many professionals related to FM industry and share ideas Mahindra Lifespace Developers Ltd. Attend this informative event and gain practical insights into: Understanding value-added advantages from latest technologies in the market Building a reliable facilities management team Exploring the asset replacement or asset reconditioning Gaining management support and funds for facilities management Exploring innovative ideas towards effective asset and energy management Building a green environment through facilities management Identifying challenges and opportunities from facilities management Mastering outsourcing strategies and contracting models Implementing effective Business Continuity Plans for business survival in facilities management Featuring a half-day course on: Retro-Commissioning: Going beyond energy audit & eliminating the need for costly capital improvements Facilitated by: Rishabh Kasliwal P.E. Managing Director Kamal Cogent Energy He is a registered Professional Engineer in California and a certified Energy Auditor by the Bureau of Energy Efficiency, India. He is also a LEED AP, accredited by USGBC. He also spoke on "Commissioning as a tool to achieve energy efficiency in green buildings" at the GreenBuild South Asia Plus an expert in Commissioning and Retro-commissioning, * Energy Analysis & Modeling - DOE 2, equest, bin-simulation, VBA, PowerDOE, Controls Design - Commercial building EMCS design and upgrades, Co-generation Design, Wetside and Air-side Design, LEED certification facilitation of new and existing buildings. Featuring case study and expert presentations by: Philip Lo International Facilities Management Association (IFMA) Honorary Fellow Hong Kong Institute of Facilities Management (HKIFM) CEO Lexco Ltd, Hong Kong Philip was the founding president of the Hong Kong IFMA Chapter and is a pioneer in the development & implementation of FM Technologies in Asia Gouse Am Director of Engineering Four Seasons Hotels and Resorts Macau SAR Gouse s credits includes the Hospitality Asia Platinum Award (HAPA) for Excellence in engineering in the 5- star hotel category, recognition by Mandarin Oriental Group Dr. Ambrish Kumar Mathur Vice President - HR & O&M Infinity Infotech Parks Ltd Managing facilities in the company which has received PLATINUM ratification from the US Green Building Council by 2011 it shall manage about 3 million sq. ft. of IT work-place in Kolkata. H.S.L. Prem Kumar Regional Facility Manager - Asia Pacific British Telecom India BT currently employs over 27,000 people, directly and through partner companies in 17 countries across the region. Serving over 5,000 enterprise customers, BT has a strong presence in key industry sectors Kranthi Kumar Dusi Regional Manager Administration & Facilities (SOUTH) Aviva Life Insurance Company India Ltd Experienced planning and managing the infrastructure requirements for facilities with a minimum seating capacity of 60 to a maximum of staff with varied requirements and different departments Lalit Gabhane Head of Fire and Life Safety ITC Ltd It employs over 20,000 people at more than 60 locations across India and is listed on Forbes 2000 Nakul Subramanyam Chief Administrative Officer WNS Global Services (P) Ltd Experience and knowledge of the Real Estate Market in the U.S.; Philippines; South Africa & Argentina. Nakul has been a speaker at several IFMA ;CII & NASSCOM forums and represents the IT & ITES Industries Manohar Chhabria Assistant General Manager Administration and Facilities K Raheja 23+ years of rich experience in organizations like Thomas Cook, Crisil, Reliance, K Raheja Pradeep Kumar Dadhich Senior Fellow The Energy & Research Institute (TERI) Member of the International Energy Agency s Greenhouse Gas RD&D Executive Committee since He was also one of the lead authors in the IPCC s special report on carbon dioxide capture and sequestration. Sumeet Sharma Head Administration & Facilities Tata Consultancy Services Sumeet has honed a multi cultural experience in CRE,FM SS, Corporate Governance, Administration and its coalition with Strategic and Tactical Organisational policy. Sanjay Kaparaju General Manager - Facilities & Admin GMR-Hyderabad International Airport Ltd GMR Hyderabad International Airport Limited have an ultimate capacity of 40 million passengers per annum and is designed to handle New Large Aircrafts (NLA), including the Airbus A380. K. Ramachandran President Indian Society of Heating, Refrigerating and Air Conditioning Engineers Mumbai Chapter During the Presidential Awards for 2009 the Mumbai Chapter won the Best Chapter Award *Early Bird & Group Discounts Ask about our savings conferences

18 Our business partners Endorser About the Endorser The membership of this chapter has grown to comprise of hundreds facility managers from across the country. The charter of the association includes promoting excellence in the field of facility management and strengthening and advancing the knowledge base of facility managers within the country. IFMA India Chapter had organized its maiden conference and exhibition in India, India Workplace The event was a resounding success with 700 delegates, over 60 exhibitors and valuable speaker sessions. The event takes place every year across the country and has resounding response. conferences

19 Day 1 Thursday 6th May Registration and morning coffee 0900 Opening & welcome remarks by Chairperson Moving forward in facilities management: Looking at the FM profession in the 21st Century Sunil Issar Former Regional Head, Administration and Infrastructure Aditya Birla Minacs 0915 Session One Keynote Presentation Generating and managing building data during its life cycle by adopting and launching Building Information Modeling (BIM) in facilities management Tracing the development of FM technologies Learning about the latest development in FM technology integrated with BIM technology Exploring the benefits of integrating BIM with FM risk management, materials management, portfolio management, optimisation of building performance and etc Bridging the data gap with BIM ensuring the continuity in the flow of information from the design and construction of the building to its occupiers and operators Maximising the flexibility of BIM to cope with business specific data and requirements Analsying the drive growth in building technologies and maxisiming its potential Case study: Incorporating BIM in facilities management Science Park, Hong Kong exemplar project Philip Lo International Facilities Management Association (IFMA) Honorary Fellow Hong Kong Institute of Facilities Management (HKIFM) CEO Lexco Ltd, Hong Kong 1000 Session Two Case Study Establishing enterprise alignment and strategic vendor management through motivation to develop long lasting relationships and success Considering relationship dynamics and allowing key vendors to help in strategising Dealing with disagreement and gaining the commitment of your vendors to assist and support the operations of your business Analysing the key benefits from building client s relationship by gaining short term gains and marginal cost savings Working together to contribute knowledge or resources that may help the vendor to better serve you Knowing the market KPIs and SLAs: Reaching and upholding standards Sanjay Kaparaju General Manager - Facilities & Admin GMR-Hyderabad International Airport Ltd 1045 Morning refreshments 1100 Session Three Case Study Strengthening your building life safety system by implementing advanced level of security and applying the same concept in facilities management Reviewing the importance of physical security: preparing, monitoring and responding Being prepared to meet external threats by appreciating the often intangible benefits of investing in security Accepting the role of security as a critical support function than just a cost centre Realising the principles of emergency management and establishing effective responding techniques Addressing the principles of business continuity in facility management for excellence Kranthi Kumar Dusi Regional Manager Administration & Facilities (SOUTH) Aviva Life Insurance Company India Ltd 1145 Session Four Case Study Striving for business excellence by attracting, retaining & developing talent with the right skill sets and competencies Mastering the key driving factors and characteristics of talent-intensive businesses Identifying new effective sourcing, attracting and acquiring the right talent to meet corporate goals Assessing the candidates to ensure an organisation fit and providing the right working environment to retain talent Adopting innovative recruitment practices to find the correct skill sets and competencies Creating a talent culture and employee engagement organisation wide in order to retain talent H.S.L. Prem Kumar Regional Facility Manager - Asia Pacific British Telecom India 1230 Networking Luncheon 1330 Session Five Expert Advice Planning and reorganising workspace management which impacts on occupancy costs, morale and efficient working environment Adopting key ingredients of an efficient space planning process Utilising the purpose of a planning strategy and how to use it to guide effective layout planning Mastering integration of the components of the work environment, and the role of interior design Evaluating furniture effectiveness and deploying it to be the best Analysing detailed guidance on space planning practice with case studies and practical exercises Dr. Ambrish Kumar Mathur Vice President - HR & O&M Infinity Infotech Parks Ltd 1415 Session Six Case Study Supervising green building facilities by launching multiple effective methods and tools to ensure optmised building performance Optimising the building system performance by identifying key areas that constantly affects the performance Preventing energy wastage by effectively analysing the energy usage pattern periodically Providing adequate training for the operation personnel to determine the source and urgency of building operating system malfunctions Utilising energy-efficient equipments with effective controls to ensure buildings overall energy load are reduced Ensuring the right equipments are used for the maintenance of facilities to extend their usage life span Pradeep Kumar Dadhich Senior Fellow The Energy & Research Institute (TERI) 1500 Afternoon refreshment 1515 Session Seven Analysing and deciding on an appropriate FM contract structure and ensuring provision of services which will meet the customer's needs Examining the various types of contracts and increasing interaction for mutual understanding Including general termination right to be supplemented with specific rights of termination for some performance defaults Measuring the standard to which the service is delivered is crucial Preparing during the changes of business is likely to change significantly through things such as organic growth or even shrinkage Identifying variations in contracting needs depending on the type of service and considers industry-level development Lalit Gabhane Head of Fire and Life Safety ITC Ltd 1600 Session Eight Expert Advice Conducting Life Cycle Cost Analysis (LCCA) to select the design with lowest cost but high in quality & functions Accounting for many different types of costs over the lifetime of a product, including design, production, warranty, repair, and disposal Comparing the cost impact of several alternate designs side-by-side for better value Choosing the best quality by analysing the functions of an asset through applying LCCA Managing the facilities financial budget accordingly by analysing of the costs of a system or a component over its entire life span K. Ramachandran President Indian Society of Heating, Refrigerating and Air Conditioning Engineers Mumbai Chapter 1715 Closing remarks and end of Day One In-House Training Solutions If you have a number of delegates with similar training needs, then you may wish to consider having an In-House Training solution delivered locally on-site. Course can be tailored to specific requirements. For further details, please use the contact information given on the last page of this brochure.

20 Day 2 Friday 7th May 2010 Register Now Contact Marketing at marcus evans Tel: Fax: catherinef@marcusevanskl.com 0830 Registration and morning coffee 0900 Opening & welcome remarks by Chairperson Sunil Issar Former Regional Head, Administration and Infrastructure Aditya Birla Minacs 0915 Session One Case Study Analysing, monitoring and managing the facility management risks within the organisation Support health and safety to the corporate culture and practicing as an important tradition Evaluating the different hazards which exist within the organisation and preparing a complete emergency plan Investigative what constitutes an acceptable risk from a moral, legal or financial perspective Exploration of international best practices and increasing the risk management to global standards Determining effective training plans by comparison of in-house and external training providers Being well prepared with Disaster Recovery Planning through business continuity planning Sumeet Sharma Head Administration & Facilities Tata Consultancy Services 1000 Session Two Case Study Evaluating the facilities division in luxurious buildings to achieve better quality assurance Illustrating the importance of the new role and responsibilities of facilities management in order to create lavish services that are economically and environmentally friendly Strategising on new trends and initiatives of energy conservation to ensure optimum performance Strengthening your emergency response and recovery plans to alleviate the potential life safety risks in your building Exploring the design and planning process for sustainability in luxurious and tall buildings Gouse Am Director of Engineering Four Seasons Hotels and Resorts Macau SAR 1045 Morning refreshments 1100 Session Three Case Study Incorporating sustainability as a vital criterion into facilities management and ensuring the ecological processes are maintained The role of facilities management in creating and maintaining a sustainable built environment Gaining accreditation by two main environmental assessment methods LEED & BREEM Integrating both long-term and short-term decision making processes effectively Recognising and considering the global dimension of environmental impacts of actions and policies Cost effective and flexible policy instruments should be adopted such as improved valuation pricing and incentive mechanisms Nakul Subramanyam Chief Administrative Officer WNS Global Services (P) Ltd 1145 Session Four Minimising your building operating expenses by effectively managing energy costs and fetching a significant difference in a company s bottom line Addressing the trade- off issues between energy efficiency level and affordability to improve the cost and energy effectiveness Incorporating energy audit with energy cost management planning to identify energy and cost saving opportunities Setting up an achievable annual energy consumption target to reduce energy wastage Adopting alternative solutions to utilise the dollar in the process Establishing realistic budget figures for effective maintenance practices Manohar Chhabria Assistant General Manager Administration and Facilities K Raheja 1230 Networking luncheon 1400 Session Five Half-day Workshop Retro-Commissioning: Going beyond energy audit & eliminating the need for costly capital improvements Applying the commissioning process to existing buildings that have never been commissioned to restore them to optimal performance Identifying low-cost operational and maintenance improvements in existing buildings and bringing the buildings up to the design intentions of its current usage Utilising energy-using equipment such as mechanical equipment, lighting and related controls to optimise existing system performance Auditing the entire building including a study of past utility bills and conducting interviews with facility personnel Executing and analysing diagnostic monitoring and functional tests of building systems Retesting and re-monitoring building systems to fine-tune improvements and instantly repair operational problems Presenting a final report of re-commissioning plan and schedule to the owner to ensure his requirements are met Rishabh Kasliwal P.E. Managing Director Kamal Cogent Energy He is a registered Professional Engineer in California and a certified Energy Auditor by the Bureau of Energy Efficiency, India. He is also a LEED AP, accredited by USGBC. He also spoke on "Commissioning as a tool to achieve energy efficiency in green buildings" at the GreenBuild South Asia Plus an expert in Commissioning and Retro-commissioning, * Energy Analysis & Modeling - DOE 2, equest, binsimulation, VBA, PowerDOE, Controls Design - Commercial building EMCS design and upgrades, Co-generation Design, Wet-side and Air-side Design, LEED certification facilitation of new and existing buildings Closing remarks & close of conference Why you cannot miss this event In recent years, facilities management has expanded, perhaps more so than any other management discipline. The changes are due to a huge increase in the number and variety of physical assets (plant, equipment and buildings), which must be maintained throughout the world, with more complex designs, new maintenance techniques and changing views on maintenance organisation and responsibilities. The changes are testing attitudes and skills in all branches of industry to the limit. Facility managers have to adopt completely new ways of thinking and acting, as engineers and as managers. At the same time the limitations of maintenance systems are becoming increasingly apparent, no matter how much they are computerized. Within this fast growing professional discipline, facilities managers have extensive responsibilities for providing, maintaining and developing countless services. These range from property strategy, space management and communications infrastructure to building maintenance, administration and contract management. With coordinated process development, the aim is to permanently lower operating and administration costs, to increase quality, to ensure the technical availability of the equipment and to maintain the long-term value of buildings and equipment. marcus evans is once again proud to put together the 3rd Annual Strategic Facilites Management conference showcasing world-class industry practitioners who will be presenting on subjects focusing on effectively maintaining and managing facilities. This twoday conference will be filled with practical case studies and best cost saving practices, which is could not be missed by any maintenance managers during this economic times. Who should attend This conference aims to target the Managing Directors, Vice Presidents, Directors, General Managers, Heads, Senior Managers and Managers from: Facilities Property Development Administration Human Resource Real Estate Asset Management Operations Building Management / Building Maintenance Project Development & Services Environment & Energy Architecture & Design Construction Safety & Health Surveying & Evaluation From: Hotels & Resorts Shopping Malls Medical Centers / Hospitals Telecommunications Banking & Finance Universities Airports Government / Councils or Municipalities Manufacturers Commercial and Public Buildings marcus evans would like to thank everyone who has helped with the research and organisation of this event, particularly the speakers and their staff for their support and commitment. marcus evans reserves the right to change the venue of, or speakers at the conference should circumstances require. marcus evans

21 理 理 1

22 理 HKIFM One Minute Survey on Regulatory Scheme for the Property Management Industry in Hong Kong 理 - 理 見 Background: To promote the quality, reliability and professional competence in property management services in Hong Kong, the Home Affairs Department is actively considering the introduction of some sorts of regulatory frameworks and controls for the property management industry. Within the framework, it is proposed to introduce mandatory regulation to both individuals and property management companies through a registration and licensing scheme. 了 理行 量 理行 度 理 2

23 理 Question 1: Do you support in the registration of companies in providing property management services? 理 96.15% Yes 3.85% No 不 Observation: most of the respondents support the registration of companies to enhance the professional services in property management. Question 2: Do you support in the registration of individuals in providing property management services? 理 69.23% Yes 30.77% No 不 Observation: most of the respondents support the registration of individuals in delivering the 3

24 理 professional services in property management. Question 3 If yes to question 2, do you support in the registration of individuals for professional and non-professional class? 若 類 73.91% Yes 26.09% No 不 Observation: most of the respondents support the registration of classification of individuals for class of professionals and non-professionals to enhance the professional services in property management. 4

25 理 Question 4 If yes to question 3, do you support corporate/full member of HKIFM be included in the professional class under the scheme? 若 理 類 95.24% Yes 4.76% No 不 Observation: Over 95% of the respondents support corporate members of HKIFM are included into the professional class in the scheme of registration. Question 5 Do you think it is appropriate to set up a new governing authority to oversee this new regulation based on a new platform or just make reference to the existing Registration Board for Housing Managers? Written explanation 立 理 度 參 理 理 例 見 Responses: 見 : 1 Property is not only housing, therefore there must be new board, definitely not the RPHM board 2 Only registration is not enough. I think regular audit by the authority on the general operation (in particular the issues of account & technical maintenance) of the Management Co. is more useful. 3 Yes, I strongly support the necessity to set up a new governing authority to take up this task. 4 Yes, the scope of registration should not limit to housing but to all kinds of properties. 5

26 理 5 To make reference to the existing Registration Board for Housing Managers would be sufficient to save additional revenue from the tax payers. 6 yes new 7 There should be a separate and independent body to oversee the new licensing regime. 8 yes 9 I prefer to centralize one authority to oversee the whole industry 10 A new governing authority is required. 11 Yes, need a new FM governing authority. HM's focus is mainly on property management while FM embraces a wider scope including finance, project management, space management, EHS management etc. 12 No 13 To set up a new platform 14 No 15 No such need as HKIFM is able to play this role. 16 A new governing authority is required because housing management is only confined to housing which is misleading. 17 New authority is more appropriate to differentiate work nature. 18 New system should be set up for the new framework of control for the best interest of Property Management development in HK 19 Yes. Different Terms of Reference requires different sets of rules. 20 Yes Concluding Remarks: The majority of respondents showed support for the strengthened control and management of property management services in Hong Kong. Most of the respondents opined that an independent governing authority shall assume the role and responsibility of control on the grounds that Property Management has its own uniqueness. 6