Balancing innovation and governance. Financial Services. Internal Audit Conference. 15 November 2017 Sheraton on the Park, Sydney

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1 Balancing innovation and governance Financial Services Internal Audit Conference 15 November 2017 Sheraton on the Park, Sydney

2 Program overview IIA-Australia is delighted to invite you and your team to attend the 2017 Financial Services Internal Audit Conference. This event brings together experienced speakers who will offer insights and expert guidance, providing delegates with a sector-based forum to exchange knowledge on the critical issues impacting upon internal audit risk professionals working within the financial services sector. Focusing on the theme of Balancing innovation and governance, this year s program will address some of the challenges and opportunities facing financial institutions in balancing critical regulation requirements with increasing customer and stakeholder expectation along with the opportunities and challenges arising from the disruptive business environment facing the sector. The program will feature updates on key regulations; discussions on where RegTech and robotics could take the sector; technical sessions addressing topics including information security, culture and Anti-Money Laundering; as well as, insights on contemporary internal audit methodologies. Mark Harrison PMIIA CIA CRMA President IIA-Australia Benefit by learning from practitioners and technical experts with sector knowledge, hear first-hand about what is on the minds of Audit Committees and gain insights on management s vision on what the future may hold for the sector. Importantly, take advantage of the networking and knowledge sharing opportunities available with industry peers at the conference. We encourage you and your team to attend the 9th annual Financial Services Internal Audit Conference and take this unique industry opportunity for the internal audit profession to learn and share knowledge on the critical audit, risk and compliance issues shaping the financial services sector. We look forward to the opportunity of seeing you and your team in Sydney. Principal Sponsor Conference App Sponsor Cocktail Sponsor SUPPORTER The Partners and Supporters Program supports IIA-Australia s strategy to increase the influence and recognition of the internal audit profession. Our supporter:

3 Wednesday, 15 November 2017 Conference Program 8.10am 8.30am 8.30am 8.40am Registration and arrival refreshments Welcome address and opening remarks 8.40am 9.20am Keynote am 10.00am Keynote 2 Balancing innovation and governance in the Australian Financial Services sector The Australian Financial Services sector is known as one of the world s most dynamic and robust financial services hubs. However, the fast paced nature of the financial services market can pose some governance challenges for banking institutions in relation to balancing regulation, innovation, customer and stakeholder demands. This session will provide insights on: Health check of the Australian Financial Services sector How do we rate in the global environment? Regulation and innovation Getting this balance right in the age of disruption Meeting the challenge of meeting consumer demands Future vision and opportunities for the Australian Financial Services sector Keeping funds on the right track AUSTRAC Update With the recent high profile AML breaches, compliance with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF ACT) is firmly on the regulator s agenda. This session will explore: Emerging risks and trends in the activity of criminals in relation to AML/CTP Global to local, update on the latest AML requirements and how Australia compares internationally Case studies in non-compliance of AML legislation Breaches issued and lessons learned Overview of AUSTRAC s guidance and expectations and areas of focus going forward Bradley Brown, Acting Deputy CEO International & Policy, AUSTRAC 10.00am 10.30am Morning tea and networking break 10.30am 11.20am Concurrent sessions 1 1A Reg Tech Driving innovation in compliance management RegTech innovation can be viewed as an opportunity to get substantial business benefits while ensuring regulatory compliance. This session will explore: Understanding RegTech and how it applies to compliance management Opportunities of RegTech to move to real-time compliance monitoring Identifying and overcoming the barrier to RegTech Defining the role internal audit, risk and compliance functions in a RegTech environment Harry Toykalas, Group Managing Partner, Blackhall & Pearl 1B APRA update Key focus areas, expectations and future challenges This session will provide insights from the field on the key APRA compliance challenges that are being addressed by financial institutions. Key points to be discussed include: State of play in financial services risk management How are APRA regulated institutions performing? Insights and feedback from the CPS 220 comprehensive reviews Key challenges and what is working well Likely issues on APRA s agenda going forward Megan Holt, Executive Director, Financial Services, EY Kent Wong, Executive Director, Financial Services, EY 11.20am 12.10pm Keynote 3 Governance, risk and compliance - Audit and Risk Committee expectations 12.10pm 1.10pm This interactive keynote session will provide an opportunity for you to ask questions and hear the insights from the Audit and Risk Committee on their expectations in meeting the challenge of good business governance in the fast paced financial services environment. Key themes to be raised at the session include the Audit Committee s insights on the current and future risks (what keeps the Audit Committee up at night), expectations of the internal audit, risk, compliance and general management function, and what should good governance structures look like in practice. Panel members include: Paul Reid, Board Audit Committee Chair, TAL Rob Hubbard, Board Audit Committee Chair, Bendigo and Adelaide Bank Terry Williamson, Chair, Risk Committee and Chair, Audit Committee, Avant Insurance Lunch

4 1.10pm 2.00pm Keynote 4 Leading for change, innovation, regulation and expectations to build brand growth The continued myriad of local and global regulatory change, fast paced innovation and increasing customer expectations is driving the need for the financial services organisations to be agile and adapt quickly to new requirements to ensure their success in the next decade and beyond. In this session we will explore: Emerging and future regulations (global and local) that will change the operating environment of the sector Keeping up with and embracing technology and innovation Reorienting people, process and technology to address customer and regulatory requirements Defining the value of embedding a strong compliance regime Addressing the practical challenges of keeping up with and managing change in the dynamic financial services environment Frank Costigan, Chief Executive Officer, Youi Insurance 2.00pm 2.50pm Concurrent session 2 2A Robotics governance Implementing and deploying Robotic Process Automation (RPA) will come with its own unique challenges and obstacles. With automation reducing the human processes and activities, governance and compliances needs to be revaluated within the service delivery model. This session will discuss: Value that RPA can deliver and how RPA can supercharge innovation and business solutions Principles of deploying RPA as an optimisation lever within your organisation Operating Model for RPA deployment Working with a Virtual Workforce Understanding the risks associated with RPA and ensuring lasting results Designing a robust governance framework for your RPA solutions - Operations frameworks and roles & responsibilities Sukant Saddi, Program Manager Partnering and RPA, Suncorp Group 2.50pm 3.20pm Afternoon tea and networking break 3.20pm 4.10pm Concurrent sessions 3 3A Auditing for data security risk in an online financial services world Looking beyond cyber risk As the financial services sector continues to embrace new technologies such as mobile payments, 24/7 banking and robotics, the protection of data in the online environment is imperative. This session will cover the latest cyber security threats facing the sector as well as explore other areas of critical information breakdowns. Overview on trends on Customer Data and Data Management - Virtualisation, outsourcing, cloud, mobile devices and inter-connection of various platforms Understanding where the risk is coming from - Internal and external factors, including systems vulnerabilities, supplier risk, cyber threats and human factors Working across the business to get data security rights The role of the 3 lines of defence Joseph Dalessandro AMIIA, Head of Security & Technology Audit and Audit Data Analytics, Australian Unity 2B Auditing risk culture Since the financial crisis, the concept of risk culture, and the importance of a good risk culture in organisations has increased. Some regulators (particularly in the UK) now require internal audit to formally opinion on risk culture, and others (particularly in Australia) require Boards to assess risk culture. Other regulators are following. But what is risk culture? And how do you audit it? Examine different definitions of risk / corporate culture Explore different methods of auditing risk culture (based on experiences from different audit shops) - including top-down and bottom-up approaches Determine the skills needed by internal auditors to assess and review risk culture Measuring and reporting on culture How to really understand where your organisation is at currently Discuss different ways of providing an opinion on risk culture and how this can be used to drive appropriate behaviours throughout the organisation Share successes and lessons learned with peers Nicola Rimmer CIA QIAL, General Manager Audit Wealth, ANZ 3B Auditing to prevent harm to consumers ASIC s expectations The risk of mis-selling financial products is one that can cause considerable damage to Australian Financial Services Licence and Australian Credit Licence holders. This session will explore: Mis-selling and the role of the regulator The need to identify indicators of possible mis-selling Case Study: Add-on products in the car finance market How can internal audit add value by auditing the business ethics and marketing practices of organisations Christian Mikula, ACT Regional Commissioner, Senior Specialist, Deposit Takers, Credit & Insurers, ASIC 4.10pm 5.10pm Keynote 5 The knowledge collective Driving innovation in internal audit This session is designed to gather together, exchange ideas and to encourage lateral thinking on the key challenge of providing efficient and real value-add internal audit deliverables. Structured in a TED Talk style format this session will feature 3 short presentations from industry practitioners on what works for them in relation to delivering an effective and value-adding internal audit function. Each presentation will focus on an aspect of their audit methodology that makes internal audit get noticed in their organisation. The presentations will be short and sharp and will be followed by a facilitated open forum discussion to share our collective knowledge in repositioning the internal audit value proposition. Key themes to be presented are: Talk 1 - Applying agile to internal audit Using scrums and sprints in audits Lorraine Hogan CIA MIIA(Aust), APAC Regional Internal Audit Director, Citigroup Pty Ltd Talk 2 - Using a Balanced Score Card approach to deliver quality internal audit deliverables Evelyn Foong, Head of Audit - Australia and New Zealand, Zurich Financial Services Talk 3 - Reporting the Root Cause Embedding Root Cause Analysis into audit findings Rebecca Lee, Head of Audit, BNZ 5.10pm 5.15pm 5.15pm 6.00pm Closing Remarks Networking drinks

5 Tuesday, 14 November 2017 Pre-Conference Workshop 12.30pm 1.00pm 1.00pm 5.00pm Registration and arrival refreshments Pre-Conference Workshop Auditing Anti-Money Laundering and Counter-Terrorist Financing (AML/CTF) This half day workshop will provide you with an introduction to Auditing Anti-Money Laundering and Counter-Terrorist Financing (AML/CTF). Key learning objectives: Gain a basic understanding of the risks to your business from money laundering and / or terrorist financing Gain an overview of the Australian anti-money laundering and counter-terrorism financing legal and regulatory framework Acquire the ability to develop an AML/CTF Program audit program Gain an understanding of common reporting entity AML/ CTF risk failures Keytopics to be covered: Background to AML/CTF What is AML and what is CTF? The risks to your business from AML/CTF Linkages to other financial crimes and Australia s sanction regime Presenter: Paddy Oliver, Managing Director, AML Experts Paddy Oliver is the Managing Director of AML Experts. He is a lawyer and compliance management consultant and also an AUSTRAC Authorised Auditor. He has advised reporting entity clients in the Australia on AML/ CTF encompassing the areas of: AML/CTF legislation and obligations; implementation; training; AML/CTF programs, process and systems. Paddy is a leading commentator on the issue of AML/CTF legislation and its consequences for organisations and has an extensive network of relationships with key. Paddy also advises reporting entity clients on regulatory, risk and compliance issues. As a Board member of the Australasian Chapter of the Association of Certified Anti-Money Laundering Specialists, Paddy is up to date with industry developments. Australian AML/CTF Legal and Regulatory Framework The 2006 AML/CTF Act and the AML/CTF Rules The regulatory framework The obligation to undertake an Independent Review of an AML/CTF Program AUSTRAC priorities AML/CTF Programs AML/CTF Obligations: developing an AML/CTF Program to meet these obligations The AML/CTF Risk Assessment and its linkage to the AML/CTF Program Key elements: Programs, Reporting, Employee Due Diligence, Training, Governance, Transaction Monitoring, Enhanced Customer Due Diligence, Ongoing Customer Due Diligence Auditing AML/CTF Programs AML/CTF and the three lines of defence model Auditing the AML/CTF Program - AUSTRAC and Internal Audit Audit or Review? Board or other oversight, the AML/CTF Officer, policy, standards and monitoring

6 How to register Online Registration Register online at and follow the prompts. Each delegate must complete a separate online registration form. Please note this is a secure website. Registration forms Alternatively registration forms can be returned by fax , conferences@iia.org.au or mailed to: PO Box A2311, Sydney South, NSW 1235, Australia. IIA-Australia members must be financial at the time of registration to be eligible for the member rate. Please complete and return the registration form along with full payment. Each delegate must complete a separate registration form. Conference fees All fees are quoted in Australian Dollars and are inclusive of the 10% compulsory goods and services tax (GST). CPE Attendance at the forum will provide 7.5 CPE hours. Attendance at the workshop will provide 4 CPE hours. Financial Services Internal Audit Conference 2017 Registration Fees Early Bird Register before 6/11/2017 Early Bird Member $770 Early Bird Non-Member $895 Standard Register after 6/11/2017 Standard Member $885 Standard Non-Member $995 Pre-Conference Workshop Member $370 Non-Member $470 * Groups - 3 or more people from the same organisation booking at the same time receive a 10% discount Register anytime Schedule and General Changes IIA-Australia endeavours to ensure that accurate information is contained in this brochure at time of printing, however program content, speakers and information within this brochure are subject to change without notice. At times it might be necessary to cancel or reschedule a conference after receipt of the confirmation letter. IIA-Australia will provide advance notice of such changes, and in doing so will not be responsible for penalties related to the cancelling or rescheduling of airfares, lodging, etc. Liability/Disclaimer To the extent permitted by law, IIA-Australia is not responsible for the actions, advice or representations of delegates and speakers of the Financial Services Internal Audit Conference In completing the registration form, the delegate indemnifies IIA-Australia for any direct, indirect or consequential loss or damage in connection with any personal accidents, losses or damage to the personal property of delegates and any later substitutes. It is strongly recommended that delegates take out adequate medical, travel and personal insurance prior to commencement of the conference and travel.

7 Registration form & tax invoice 1. PROVIDE PERSONAL DETAILS Please use block letters Title Prof Dr Mr Mrs Ms Miss Other 3. INDICATE CONCURRENT SESSION PREFERENCES Concurrent conference sessions - Wednesday, 15 November 2017 Family name Given name Postnominal CIA CCSA CGAP CFSA CRMA GradCertIA QIAL Other Position Organisation Address for correspondence City/State Country Postcode 10.30am 11.20am 2.00pm 2.50pm 3.20pm 4.10pm 5.15pm 6.00pm 1A Reg Tech Driving innovation in compliance management 1B APRA update Key focus areas, expectations and future challenges 2A Robotics governance 2B Auditing risk culture 3A Auditing for data security risk in an online financial services world Looking beyond cyber risk 3B Auditing to prevent harm to consumers ASIC s expectations I will attend the networking drinks Telephone ( ) Facsimile ( ) Mobile Name as you wish it to appear on name badge Please indicate your membership number IIA Member 2. CONFIRM REGISTRATION TYPE AND FEES 4. REGISTER FOR WORKSHOP Pre-Conference Workshop Tuesday, 14 November pm 5.00pm 5. SPECIAL REQUIREMENTS Auditing Anti-Money Laundering and Counter-Terrorist Financing (AML/CTF) Dietary requirements Please specify if you have any meal requirements. Please note that some special meals will incur an additional change. You will be notified if this is the case for the food type you have indicated. Early Bird register before 6/11/2017 Early Bird Member $770 Early Bird Non-Member $895 Standard register after 6/11/2017 Special assistance Please indicate if you have a disability or require assistance to participate fully. Please list the type of assistance you require. Standard Member $885 Standard Non-Member $995 Workshop register anytime Member $370 Non-Member $470 Continued over > TOTAL REGISTRATION FEES $ * Groups - 3 or more people from the same organisation booking at the same receive a 10% discount Promotional Code # Promotional code / voucher number Discount applied $ # Only one promotional code / voucher number can be used at any one time. NOTE: All fees are quoted in Australian dollars (AUD) inclusive of GST. This document will be a tax invoice/receipt for GST when you make payment. ABN

8 6. PAYMENT DETAILS Method of payment (please choose an option) 1 I wish to pay by credit card* * 1.05% surcharge for Amex 1.23% surcharge for Visa/MasterCard 3% surcharge for Diners Please complete the following Visa MasterCard Amex Diners Total amount in AUD $ Credit Card Number Expiry Date Name of Card Holder Signature 7. RETURNING FORM Please return form and payment to Financial Services Internal Audit Conference 2017 Institute of Internal Auditors Australia PO Box A2311 Sydney South NSW 1235 Australia Fax conferences@iia.org.au Each delegate must complete a separate registration form General enquiries conferences@iia.org.au Tel Tel Toll free (within Australia) Level 7, 133 Castlereagh Street Sydney NSW 2000 Australia 2 I will transfer the above sum to the Financial Services Internal Audit Conference 2017 bank account (details below) Account Name: The Institute of Internal Auditors Australia Bank: Westpac Banking Corporation Address: 84 King Street, Sydney NSW 2000 Branch (BSB): Account Number: Swift code: WPACAU2S When sending payment by telegraphic transfer from overseas, please add AUD$20.00 for bank fees. The delegate is responsible for all fees associated with the transaction. To enable us to identify your payment, please ensure that your name and Financial Services Internal Audit Conference 2017 appear on the transfer. Please a record to accounts@iia.org.au. 3 I have enclosed an Australian cheque (cheques should be made payable to The Institute of Internal Auditors Australia) Financial Services Internal Audit Conference 15 November 2017 Sheraton on the Park, Sydney Balancing innovation and governance Cancellation Policy Cancellations must be notified in writing to IIA-Australia. Cancellations received 30 days prior to the conference will receive a full refund. Cancellations received from 30 days to 15 days prior to the conference will receive a refund less AUD $ administration fee, cancellations received within 14 days of the conference will forfeit the registration fee paid. A substitute delegate will be accepted at no extra charge, subject to membership status, if advised in writing. Transfer of monies to any other IIA product or service is not permitted. Privacy Statement I, or a later substitute hereby consent to my/their name, position and organisation being included in the Conference Delegate list and contact details forwarded by IIA-Australia to related third parties including sponsors and exhibitors. I understand that if I do not provide consent my name will not be published in the list of participants that is distributed to each conference delegate upon registration. I acknowledge that details will be used to confirm my membership status at IIA-Australia. If you do not indicate your preference it will be assumed that we may use your details as described. Consent Do not consent IIA-Australia will handle any personal information collected on this form in accordance with its Privacy Policy. Liability/Disclaimer On completing this registration form, I accept that to the extent permitted by law IIA-Australia is not responsible for the actions, advice or representations of delegates and speakers of Financial Services Internal Audit Conference In completing the registration form I indemnify the IIA-Australia for any direct, indirect or consequential loss or damage in connections with any personal accidents, losses or damage to personal property of myself and any later substitutes. Office Use Only Cheque $ Credit card $ Entered Date Comments

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