Relive the Global Experience IIA International Conference 2017 Highlights Melbourne

Transcription

1 Relive the Global Experience IIA International Conference 2017 Highlights Melbourne Thursday, 12 October 2017 RACV City Club 501 Bourke Street, Melbourne The IIA International Conference 2017 Highlights program presents a selection of sessions presented by locally based speakers who featured at this year s IIA International Conference, which was hosted in Sydney in July. This program will provide a unique opportunity for you to gain knowledge and insights on some of the critical global issues impacting on and shaping the future of the internal audit profession. Industry practitioners and subject matter experts speaking at this highlights program will share their practical insights and explore best practice strategies on a variety of topics, including: Cyber security: Identifying the risks Robotic Process Automation (RPA): What is it and what does it mean? Auditing critical infrastructure risk Detecting deception The customer-centric audit: Auditing what customers (and your CEO) actually care about Auditing third-party service providers Addressing the top 5 challenges in managing an effective audit shop Supercharge your internal audit career through successful personal branding

2 Program 8.30am 8.50am Registration and arrival refreshments 8.50am 9.00am Welcome address and opening remarks 9.00am 9.50am Session 1 The customer-centric audit: Learn how to audit what customers (and Your CEO) actually care about Customer experience (CX) is a fast growing area that is strategic to improving organisational performance. Auditors can and should play a role in ensuring that the processes and systems that underpin the CX are actually effective. In the session you will learn how to: Use a customer journey map to plan your audit Link poor customer experience (CX) to failed/missing internal controls Frame audit recommendations in terms of Return on Experience (RoX) Anthony Wilson AMIIA, Founder and Chief Advisor, Proximity Risk Assurance 9.50am 10.40am Session 2 Cyber security: Identifying the risks Cyber security is probably the most discussed IT topic among executives, internal auditors, audit committees, and the board of directors. Internal auditors can play an integral role in the organisation to ensure that cybersecurity risks are addressed appropriately. This session will address the following questions: What are the emerging trends in cyber security? Why is cyber security the number one issue for Boards and management? How do you know if your organisation will be a target? What should be in your audit plan to assist your organisation to mitigate cyber threats? What is the critical role of internal audit and who is ultimately responsible for cyber security? How can cyber security preparedness most effectively be reported across the organisation? What does a good cyber security mitigation plan look like? Stephen Coates PFIIA CIA CGAP CRMA, IT Track Leader, IIA International Conference 2017 and Director, Prosperity Advisers 10.40am 11.00am Morning tea 11.00am 11.50am Session 3 Auditing third-party service providers Most organisations utilise third party suppliers to deliver part of their services and are faced with the challenge of managing processes and relationships that may cross several jurisdictions, legal entities, and organisational structures. Internal Auditors have a role to provide appropriate assurance over these challenging processes. This session will explore perspectives on: Effectively identifying third party touch points within organisational processes and flagging potential risks Addressing the practicalities of reviewing governance and control arrangements of third party service providers within the process chain Reviewing contractual arrangements right to audit clauses, relationship management and Service Level Agreements Developing meaningful metrics to measure performance and quality of deliverables Managing the complexities of diverse stakeholder groups Communicating observations to third party service providers that drive meaningful improvements in control and operating environments Gary Penn AMIIA, Senior Manager, Audit and Risk, SA Water 11.50am 12.40pm Session 4 Auditing critical infrastructure risk Critical infrastructure the world over is owned by governments and corporations understanding the interdependencies between multiple stakeholders, and commercial and regulatory requirements of each is paramount in managing risk and continuity. Internal auditors play a critical role both validating the effectiveness of, and identifying improvement opportunities in key controls. Key points to be discussed will include: Overview of the importance of protecting critical infrastructure Understanding the compliance regime and risk management issues involved Identifying the key risks and their link to strategy Defining risk stewardship, ownership and associated responsibilities Planning internal audit programs to underpin the achievement of strategy Monitoring and reporting key controls - the value-add that internal audit brings to the table Richard Stanwix, Director, Risk Advisory Practice, Deloitte Justin Morghem, National Crisis, Emergency & Security Manager, Jemena 12.40pm 1.30pm Lunch and networking break

3 1.30pm 2.20pm Session 5 Supercharge your internal audit career through successful personal branding There is a branding issue with the internal audit profession. We are stereotyped and carry a stigma that precedes us. To overcome this we need to create a new brand. But brands are built on people. To transform the internal audit brand you need to transform yourself, become the auditor you always wanted to be. In this session Christine Young will share her personal experiences and practical how to steps in creating a successful brand and also draw on examples from some of the top people in sport, business and entertainment. A range of concepts and techniques will be covered such as: We all have a personal brand by default, but is it what we want? The need for self-awareness and a purpose Realising image and professional credibility go hand in hand Controlling your own destiny by investing in building your own personal brand Mastering the art of networking to support your personal and career growth Investing in yourself personal learnings, tips and tricks on networking and developing your own personal brand to make a difference to your career Christine Young CIA, Head of Internal Audit, Kiwibank 2.20pm 3.10pm Session 6 Robotic Process Automation (RPA): What is it and what does it mean? Robotic Process Automation (RPA) is a fast moving disruptive technology that can deliver material improvements in customer experience, efficiency and control environments. RPA and other technologies, such as Artificial Intelligence (AI), are increasingly changing the nature of work. This session will explore these automation technologies and what it means for risk management and internal auditors. Understand what RPA is (and isn t), and how it fits into the broader landscape of automation technologies available to transform business operations How businesses have been, are currently, and are planning to using RPA to achieve key business objectives Managing the impact of the technology on areas such as risk management and the workforce What does it mean for internal audit functions? What might the future look like (e.g. joining together robotic process automation and Artificial Intelligence) Glynn Austen-Brown Partner, FSO Advisory, EY 3.10pm 3.30pm Afternoon tea 3.30pm 4.20pm Session 7 Addressing the top 5 challenges in managing an effective audit shop Based on the issues raised at the discussion forum at the International Conference, this session will explore the top 5 issues from a global perspective that internal audit practitioners are facing in managing their audit shops, whilst striving to deliver audit effectiveness, quality and value. The key challenges to be explored are: Partnering with management - ensuring you don t hide behind independence and objectivity Developing capabilities - identifying competencies for the future Sourcing models and the quality equation - attracting great staff and leveraging external expertise Audit outcomes - exploring ways to drive more proactive actions from your audit work Quality assurance and improvement programs - moving beyond conformance to continuous improvement Sally-Anne Pitt PMIIA CIA CGAP, Managing Partner, Pitt Group 4.20pm 5.10pm Session 8 Detecting deception The interview process is an important component of the work of an internal auditor. This presentation will provide an insight into the use of word analysis and changes in body behaviour to detect deception and improve the interview skills. The presentation will involve the use of video clips and transcripts to support the concepts of: The importance of question formulation Development of active listening skills Word analysis in detecting deception Changes in body behaviour in detecting deception Robert Cockerell, Partner, KordaMentha Forensic 5.10pm 5.15pm Closing remarks SUPPORTER Our supporter: The Partners and Supporters Program supports IIA-Australia s strategy to increase the influence and recognition of the internal audit profession.

4 How to register Online Registration Register online at and follow the prompts. Each delegate must complete a separate online registration form. Please note this is a secure website. IIA International Conference 2017 Highlights Melbourne Registration Fees Early Bird Register before 29/09/2017 Early Bird Member $705 Early Bird Non-Member $825 Standard Register after 29/09/2017 Standard Member $810 Standard Non-Member $940 Registration forms Alternatively registration forms can be returned by fax , conferences@iia.org.au or mailed to: PO Box A2311, Sydney South, NSW 1235, Australia. IIA-Australia members must be financial at the time of registration to be eligible for the member rate. Please complete and return the registration form along with full payment. Each delegate must complete a separate registration form. Conference fees All fees are quoted in Australian Dollars and are inclusive of the 10% compulsory goods and services tax (GST). * Groups - 3 or more people from the same organisation booking at the same time receive a 10% discount Schedule and General Changes IIA-Australia endeavours to ensure that accurate information is contained in this brochure at time of printing, however program content, speakers and information within this brochure are subject to change withoutnotice. At times it might be necessary to cancel or reschedule a conference after receipt of the confirmation letter. IIA-Australia will provide advance notice of such changes, and in doing so will not be responsible for penalties related to the cancelling or rescheduling of airfares, lodging, etc. Liability/Disclaimer To the extent permitted by law, IIA-Australia is not responsible for the actions, advice or representations of delegates and speakers of the IIA International Conference Highlights Melbourne. In completing the registration form, the delegate indemnifies IIA-Australia for any direct, indirect or consequential loss or damage in connection with any personal accidents, losses or damage to the personal property of delegates and any later substitutes. It is strongly recommended that delegates take out adequate medical, travel and personal insurance prior to commencement of the conference and travel.

5 IIA International Conference 2017 Highlights - Melbourne Registration Form and tax invoice 1. PROVIDE PERSONAL DETAILS Please use block letters Title Prof Dr Mr Mrs Ms Miss Other Family name Given name 3. SPECIAL REQUIREMENTS Dietary requirements Please specify if you have any meal requirements. Please note that some special meals will incur an additional change. You will be notified if this is the case for the food type you have indicated. Postnominal CIA CCSA CGAP CFSA CRMA GradCertIA QIAL Other Position Organisation Address for correspondence Special assistance Please indicate if you have a disability or require assistance to participate fully. Please list the type of assistance you require. City/State Country Postcode Telephone ( ) Facsimile ( ) Mobile Name as you wish it to appear on name badge Please indicate your membership number IIA Member 4. PAYMENT DETAILS Method of payment (please choose an option) 1 I wish to pay by credit card* * 1.05% surcharge for Amex 1.23% surcharge for Visa/MasterCard 3% surcharge for Diners Please complete the following Visa MasterCard Amex Diners Total amount in AUD $ 2. CONFIRM REGISTRATION TYPE AND FEES Early Bird register before 29/09/2017 Early Bird Member $705 Early Bird Non-Member $825 Standard register after 29/09/2017 Standard Member $810 Standard Non-Member $940 TOTAL REGISTRATION FEES $ Groups - 3 or more people from the same organisation booking at the same receive a 10% discount. Promotional Code # Promotional code / voucher number Discount applied $ # Only one promotional code / voucher number can be used at any one time. Credit Card Number Expiry Date Name of Card Holder Signature 2 I will transfer the above sum to the IIA International Conference 2017 Highlights Melbourne bank account (details below) Account Name: The Institute of Internal Auditors Australia Bank: Westpac Banking Corporation Address: 84 King Street, Sydney NSW 2000 Branch (BSB): Account Number: Swift code: WPACAU2S When sending payment by telegraphic transfer from overseas, please add AUD$20.00 for bank fees. The delegate is responsible for all fees associated with the transaction. To enable us to identify your payment, please ensure that your name and IIA International Conference 2017 Highlights Melbourne appear on the transfer. Please a record to accounts@iia.org.au. 3 I have enclosed an Australian cheque (cheques should be made payable to The Institute of Internal Auditors Australia) NOTE: All fees are quoted in Australian dollars (AUD) inclusive of GST. This document will be a tax invoice/receipt for GST when you make payment. ABN Continued over > ICH2017-Melbourne

6 5. RETURNING FORM Please return form and payment to IIA International Conference 2017 Highlights - Melbourne Institute of Internal Auditors Australia PO Box A2311 Sydney South NSW 1235 Australia Fax conferences@iia.org.au Each delegate must complete a separate registration form General enquiries conferences@iia.org.au Tel Tel Toll free (within Australia) Level 7, 133 Castlereagh Street Sydney NSW 2000 Australia Relive the Global Experience IIA International Conference 2017 Highlights Melbourne Thursday, 12 October 2017 RACV City Club 501 Bourke Street, Melbourne Cancellation Policy Cancellations must be notified in writing to IIA-Australia. Cancellations received 30 days prior to the conference will receive a full refund. Cancellations received from 30 days to 15 days prior to the conference will receive a refund less AUD $ administration fee, cancellations received within 14 days of the conference will forfeit the registration fee paid. A substitute delegate will be accepted at no extra charge, subject to membership status, if advised in writing. Transfer of monies to any other IIA product or service is not permitted. Privacy Statement I, or a later substitute hereby consent to my/their name, position and organisation being included in the Conference Delegate list and contact details forwarded by IIA-Australia to related third parties including sponsors and exhibitors. I understand that if I do not provide consent my name will not be published in the list of participants that is distributed to each conference delegate upon registration. I acknowledge that details will be used to confirm my membership status at IIA-Australia. If you do not indicate your preference it will be assumed that we may use your details as described. Consent Do not consent IIA-Australia will handle any personal information collected on this form in accordance with its Privacy Policy. Liability/Disclaimer On completing this registration form, I accept that to the extent permitted by law IIA-Australia is not responsible for the actions, advice or representations of delegates and speakers of IIA International Conference 2017 Highlights Melbourne. In completing the registration form I indemnify the IIA-Australia for any direct, indirect or consequential loss or damage in connections with any personal accidents, losses or damage to personal property of myself and any later substitutes. Office Use Only Cheque $ Credit card $ Entered Date Comments