Job Description. Supplier Relationship Manager. Salary Band:

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1 Job Description Job Title: Supplier Relationship Manager Company: FPSL Reporting To: Head of Operations Salary and: C Faster Payments Scheme Limited Faster Payments Scheme Limited (FPSL) is responsible for managing the Faster Payments Service (FPS) launched in May Our vision is to be the best choice for moving money at any time, simply, quickly and reliably. The Faster Payments Scheme delivers real time payment services to meet the existing and future needs of banks, building societies, their agency banks, corporates, government and retail customers in the UK. There are two main service levels in Faster Payments, instant payments through internet or telephone banking and instant payments through Standing Orders. The scheme has grown markedly since launch and since the start of 2012 all internet banking payments and Standing Orders in the UK have been processed by Faster Payments. Seven years on from launch the average volume and value transmitted every calendar day is 3.7 million payments with an aggregate value of around 3.1 billion. Purpose of Job To support the Head of Operations, as directed, with the management of the key suppliers to the Faster Payments Scheme (including VocaLink, UKPA, ank of England (for settlement services) and Trustis), taking primary responsibility for: Relationship management of the key suppliers to the Faster Payments Scheme, acting as the main point of contact within the scheme for all supplier matters. Monitoring and review of supplier service delivery against Service Level Agreements, with the aim of ensuring the ongoing stability and resilience of the Faster Payments Service.

2 Contract management and development in relation to the delivery of the Faster Payments Service, including planning and implementing contract reviews where necessary. Planning and controlling the workflow from the Scheme to Suppliers (in particular in relation to the core infrastructure) relating to change or testing activity. Ensuring Scheme and Participant testing of change to the Central Infrastructure is executed in accordance with agreed plans Main Activities and Responsibilities Supplier Relationship & Performance Management Establish and maintain positive, collaborative relationships with the key suppliers of FPSL, in particular, with critical suppliers such as the Central Infrastructure provider and the settlement provider. Monitor supplier KPI performance against contractual obligations and SLAs to ensure delivery to agreed standards and meet regularly with suppliers to discuss; report on changes in service delivery. Take action to support resolution of supplier under performance/service quality issues. Act as the single point of contact for any supplier related queries to provide continuous and controlled collaboration; manage relationships from both operational and technical perspectives. Ensure communication protocols and procedures with suppliers are in place and adhered to and maintain up to date supplier contact lists. Contract Management Ensure supplier contracts are regularly reviewed and maintained and identify opportunities to develop them (and SLAs) where possible. Raise any contractual issues or concerns with the Head of Operations. Validate all supplier invoices and ensure they are paid correctly and within agreed timescales. Change Control Ensure that agreed Change Control procedures are followed, such as Requests for Change (for fixes, new developments/enhancements and project change) and Impact Assessments (including cost/time/risk/quality implications) of changes proposed by participants, Scheme Committees or suppliers.

3 Hold change review meetings with suppliers; work with suppliers to plan, test and implement agreed change; feedback on supplier strategic change initiatives to FPSL. Service Delivery Critically assess existing procedures and processes in place with suppliers and, as required, propose methods to address any specific gaps/drawbacks or make enhancements to service documentation. Ensure that supplier crisis and incident management procedures are constantly reviewed and refreshed. Liaise with internal stakeholders, such as the FPSL Operations team, where required to support effective issue resolution during incidents. Ensure that all service failures and supplier incidents are reviewed, root cause understood and where necessary revised controls are implemented. Escalate complex supplier risks or issues to the Head of Operations when required. Ensure clear hand off points between FPSL and suppliers for any service related query and incident resolution. Engage with the FPSL Operational Testing Officer to agree, plan and implement any testing that requires supplier involvement, including contingency testing and change/project testing such as UAT and Regression Testing. Review supplier testing reports and ensure that learnings and recommendations for future action are taken forward. Subject Matter Expertise Develop and maintain specialist knowledge of: the services provided by each supplier and the terms of contracts in place, including SLAs; operational procedures with suppliers; supplier change control processes. uild and maintain an awareness of the CPMI IOSCO regulatory guidance relating to scheme critical service providers and review the guidance periodically to ensure continued adherence. Engage with the FPSL Operational Resilience Manager on any requirements set for the scheme by ank of England FMID Supervision in relation to suppliers. uild and maintain a detailed knowledge of the end-to-end service and payment process, including settlement.

4 Teamwork Work with colleagues in the FPSL Operations Management Team to directly support the Head of Operations, including deputising for the HOO as required. Develop and maintain an understanding of the roles of the other members of the Operations Management Team to provide cover when necessary. Work with colleagues in other FPSL teams, such as Development, to provide subject matter expertise. Scope & Location Part of the FPS Operations Management Team, reporting directly to the Head of Operations. Normal working hours are 9am to 5pm; however, as the Scheme operates 24*7 there may occasionally be a need to work outside of these hours. London based but with occasional travel to supplier premises in the UK as required. CORE COMPETENCIES: TEAMWORK INTERPERSONAL AND COMMUNICATION SOLUTION-FOCUSSED PRIORITISATION AND TIME MANAGEMENT CREATIVITY AND FLEXIILITY MOTIVATION PROFESSIONALISM LEVEL C Job Specific Competencies: Relationship management skills Ability to act calmly in resolving issues during periods of high pressure and following standard procedures as appropriate. Payment Industry Knowledge (Level ) - Payments industry regulation and law - Electronic money transmission processes and developments IT Knowledge (Level )

5 - Faster Payments Scheme Central Infrastructure - Core Microsoft Applications - SharePoint Management Skills Level C Professional training or certificate from a relevant body required.