POSITION DESCRIPTION

Transcription

1 State of Michigan Civil Service Commission Capitol Commons Center, P.O. Box Lansing, MI Position Code 1. UEMALTEA73R POSITIO DESCRIPTIO This position description serves as the official classification document of record for this position. Please complete the information as accurately as you can as the position description is used to determine the proper classification of the position. 2. Employee's ame (Last, First, M.I.) 8. Department/Agency TED - TALET IVESTMET AG 3. Employee Identification umber 9. Bureau (Institution, Board, or Commission) Unemployment Insurance 4. Civil Service Position Code Description 10. Division Unemploy Insurance Analyst-E Benefits 5. Working Title (What the agency calls the position) 11. Section Unemployment Insurance Analyst-Federal Programs Coordinator (FPC) Special Programs 6. ame and Position Code Description of Direct Supervisor 12. Unit WASHIGTO, ROCHELLE M; UEMPLOMET CLAIMS MAAGER-2 7. ame and Position Code Description of Second Level Supervisor 13. Work Location (City and Address)/Hours of Work FLUCKES, BRIDGET; STATE ADMIISTRATIVE MAAGER W. Grand Blvd., Detroit, MI / 8:00am-5:00pm, Mon Fri. 14. General Summary of Function/Purpose of Position This position serves as a professional business resource for the federal (UCFE) and military (UCX) claims program functions that has overall responsibilities to research, analyze, determine root-cause and resolve TIA-UI customer matters in question. This position serves as the first point-of-contact for TIA-UI employees, customers, and various community stakeholders regarding all matters pertaining to UCFE and UCX unemployment claims activities. This position also serves as the TIA-UI liaison to the United States Department of Labor (DOL) and various state and federal agencies. The individual in this position must also be able to exercise independent judgement in their decision-making abilities, and positively represent TIA-UI in public with all community stakeholders.

2 15. Please describe the assigned duties, percent of time spent performing each duty, and what is done to complete each duty. List the duties from most important to least important. The total percentage of all duties performed must equal 100 percent. Duty 1 General Summary: Percentage: 40 Serves as the liaison between TIA-UI and unemployed workers, employers or authorized employer representatives, state and federal agencies, and other states or countries for the purpose of researching, analyzing and resolving matters that pertain to the UCX/UCFE claims filing experience to help ensure customer satisfaction. Collaborates with staff and management from various functional areas of TIA to brainstorm, create, develop, implement and document strategical improvements. Corresponds in-person, by phone, fax or with unemployed workers, employers, employer delegates and other UI staff to: verify information, correct errors, resolve problems, make adjustments, and facilitate claims processing. Ensures timely and accurate filing of new or additional federal and military claims, and reviews and responds to requests for information regarding those claim activities. Gathers, determines and resolves discrepancies with the claims data or protested information received. Contacts various information sources to obtain the employment status, wage, and separation data required for processing UCX and UCFE claims. Assists other areas of TIA-UI to expand knowledge on UCX/UCFE claims and adjudication process. Assists field staff to correct errors made with the UCX/UCFE claims filing process. Collaborate with TIA- UI Interstate claims resources to ensure consistency with all efforts and initiatives. Reviews the state s system or other available software to determine if the claims data information was properly entered, and contact the appropriate resources to correct any errors identified. Communicates regularly with federal agencies to obtain guidance, clarification and support regarding new or updated policies and procedures governing TIA-UI federal claims program compliance. Analyze, evaluate and explain the impact of proposed legislative amendments of the MES Act, administrative rules and procedures on existing functions to TIA management and leadership. Proactively identifies obstacles that would impede customer service delivery and suggests alternatives and improvement ideas to resolve them. Thoroughly understands what the functions of the business area are and how they relate to other functions of Special Programs and TIA-UI as a whole. Duty 2 General Summary: Percentage: 40 This position will also be responsible for maintaining UCX/UCFE claims files submitted to the state system by authorized to ensure receipt of all the pertinent information necessary to establish, adjudicate or issue benefit payment of new or additional claims. Assists with writing business cases to help troubleshoot immediate technical issues, and to develop enhancements within the state system for functional improvement initiatives. Coordinates with management and other business areas of TIA-UI to ensure that state modifications that affect UCX/UCFE claims function are thoroughly evaluated prior to implementation. Communicate and coordinate resources to implement UCX/UCFE policy and procedural updates, as prescribed by DOL or statute; that may require technical changes to the state s system for program compliance. Generates routine and ad-hoc data reports, and provides summary analyses to TIA leadership for performance evaluation and to inform decision-making. Processes adjudication decision involving military retirement benefits and any other existing issues that might be present on a UCX/UCFE claim. Selects case samples from the UCX/UCFE claims data universe, gathers documentation for those selected claims, requests verification of wages from involved federal agencies, review for discrepancies, and compiles a summary of report findings. Develops and evaluates proposed UCX/UCFE claims manuals, policies, procedures, and field release updates with other areas of TIA-UI for process improvements. Duty 3 General Summary: Percentage: 15 Support special projects, and federal programs- related activities and functions.

3 Coordinates federal programs process improvement projects. Performs presentations in front of the public or perform one-on-one consultations with employers or employees about upcoming layoffs and the claims filing experience. Plans, develops, and prepares detailed training materials to implement program changes as a result of internal or external evaluations or audit findings. Conducts training and travels to attend training sessions as required. Duty 4 General Summary: Percentage: 5 Other duties as assigned. 16. Describe the types of decisions made independently in this position and tell who or what is affected by those decisions. This position determines, based on the situation presented by the customer and further questioning, what additional referrals may be made to assist the customer or stakeholders. Inappropriate decisions or misinformation regarding which resources to which the customer or stakeholder should be referred, can be result in a delay of assistance for the customer or stakeholder, or the customer or stakeholder not receiving the additional assistance available. 17. Describe the types of decisions that require the supervisor's review. Business scenarios that are not covered by available guidelines, instructions or procedural resources requires supervisory review (and approval) at the lower levels of this position. Essentially the higher levels of this position work independently and do not require specific reviews of decisions made in the course of the work, unless otherwise directed by management. All decisions that impact program functions, both recommendations and decisions that would have an effect on anyprogram(s) associated with TIA-UI operations must be escalated to management for review and decision. 18. What kind of physical effort is used to perform this job? What environmental conditions in this position physically exposed to on the job? Indicate the amount of time and intensity of each activity and condition. Refer to instructions. This position functions in a normal office environment which may include sitting, standing, bending and extended period of computer work and use of a telephone for work-related duties. Repetitive hand and arm movements while using the computer keyboard may occur. Use of a hands-free headset while obtaining and data entering information for claims processing may be required. This position may include some travel, an adjusted work schedule or overtime when necessary to accommodate customer needs. This position can experience sudden high levels of unemployment, large numbers of claimants to service at one time by telephone, and dramatic increase or fluctuation. This causes large numbers of claims cases to be pending; which results in increased pressure to elevate production.in addition, these fluctuations can last weeks. Due to the nature of the work, this position must interact by telephone with claimants who are unemployed. This may cause claimants to be anxious, irate, and desperate over concerns about financial situation, and UI benefits. This position has direct contact with both the UI staff and those they service daily-claimants, employers, and the public. This can be a very stressful and intense environment in which to work during the course of the work week. 19. List the names and position code descriptions of each classified employee whom this position immediately supervises or oversees on a fulltime, on-going basis. Additional Subordinates 20. This position's responsibilities for the above-listed employees includes the following (check as many as apply): Complete and sign service ratings. Assign work. Provide formal written counseling. Approve leave requests. Approve work. Review work. Approve time and attendance. Provide guidance on work methods. Orally reprimand. Train employees in the work.

4 22. Do you agree with the responses for items 1 through 20? If not, which items do you disagree with and why? es. 23. What are the essential functions of this position? The position performs a wide-range of federal unemployment claims activities and analytical techniques to improve and support TIA-UI customer service delivery efforts. This position serves as a professional business resource for the federal (UCFE) and military (UCX) claims program functions that has overall responsibilities to research, analyze, determine rootcause and resolve TIA-UI customer matters in question. This position serves as the first point-of-contact for TIA-UI employees, customers, and various community stakeholders regarding all matters pertaining to UCFE and UCX unemployment claims activities. This position also serves as the TIA-UI liaison to the United States Department of Labor (DOL) and various state and federal agencies. The individual in this position must also be able to exercise independent judgement in their decision-making abilities, and positively represent TIA-UI in public with all community stakeholders. 24. Indicate specifically how the position's duties and responsibilities have changed since the position was last reviewed. ew Position. 25. What is the function of the work area and how does this position fit into that function? The functional area that this position supports within TIA-UI interacts in some capacity, and represents the State of Michigan with every federal agency and branch of military services in the United States to ensure that claims for UI benefits are processed both timely and accurately. 26. What are the minimum education and experience qualifications needed to perform the essential functions of this position. EDUCATIO: Educational level typically acquired through completion of high school. EXPERIECE: UI Analyst 9 o specific type or amount is required UI Analyst 10 One year of professional experience involving the evaluation, planning, and implementation of unemployment insurance programs equivalent to an UI Analyst 9. UI Analyst P11 Two years of professional experience involving the evaluation, planning and implementation of unemployment insurance programs equivalent to an Unemployment Insurance Analyst, including one year equivalent to an Unemployment Insurance Analyst 10. KOWLEDGE, SKILLS, AD ABILITIES:

5 Knowledge of management methods, practices and procedures, including methods development, cost analysis, procedural manuals, training materials, operating controls, records and reports, and applicable studies for evaluating pertinent programs or services. Knowledge of the principles of administrative management, including office procedures and reporting, finance of unemployment insurance programs and services, and program budgeting techniques. Knowledge of the legislative process and governmental organization and structure as it applies to unemployment insurance programs. Knowledge of the economic, social, political, and business conditions of the state. Knowledge of the principles of methods, systems, and operational analysis. Ability to analyze and evaluate a variety of date for use in program development and analysis. Ability to analyze and assess operations from the standpoint of management controls, systems and procedures. Ability to develop program procedures, policies, and guidelines. Ability to organize, evaluate, and present information effectively. Ability to interpret and apply laws, rules, and regulations applicable to the work. Ability to formulate plans, procedures, and controls in a program or service area. Ability to input, maintain, and retrieve data from computer systems. Ability to maintain records and prepare reports and correspondence related to the work. Ability to communicate effectively with others. Ability to maintain favorable public relations. Ability to prepare and select training materials. CERTIFICATES, LICESES, REGISTRATIOS: one. OTE: Civil Service approval does not constitute agreement with or acceptance of the desired qualifications of this position. I certify that the information presented in this position description provides a complete and accurate depiction of the duties and responsibilities assigned to this position. Supervisor Date TO BE FILLED OUT B APPOITIG AUTHORIT Indicate any exceptions or additions to the statements of employee or supervisors. none I certify that the entries on these pages are accurate and complete. SARAH PEARSO Appointing Authority 3/13/2018 Date I certify that the information presented in this position description provides a complete and accurate depiction of the duties and responsibilities assigned to this position.

6 Employee Date