HCE India Survey 2008 Hospitality Compensation Exchange (Synopsis Report)

Transcription

1 aipur Ahmedabad Maniktala Mussoorie Srinaga Alwar Singrur Bhubaneswar Allahabad Dalhousie Kolkata Bikaner Shahjehanabad Ghaziabad Ooty Wellington Jammu Bengaluru Goa Tiruchirapall Salcette Agra Katra Noida Port Blair Chandigarh Surat Dausa Thetpur Tezpur Dispur Lhasa Aizwa mphal Kochi Mangalore HCE India Survey Kakinada 2008 Pondicherry Kanpur Ludhiana Hospitality New Compensation Delhi Exchange Udaipur Haridwa Lucknow Faridabad (Synopsis Gurgaon Report) Goregaon Mumba Shimla Chennai Dogra Madurai Gopalpur-on-Sea Thirvananthapuram Benaras Khajuraho Bogmalo Tirupati Bilaspur Daman Manali Kancheepuram Bhivadi Indore Majeedia Kawatra Ranthambhore Mirzapur Kishanganj Haldia Ballarpur Kharagpur Pilani Khadagvasla Pathanvadi Lhasa Kapasheda Diamond Harbour Roorkee Bharatpur Dharuhera Kittur Shirdi Darjeeling Vashi Gwalior Jamrudpur Faridabad Chittor Ramgarh Firozabad Bhagalpu Rameshwar Fursatganj Hyderabad Panaji Barasa Dholpur McCluskieganj Sonepat Jaisalmer Bhind Periyar New Delhi Sholapur Gandhinagar Panipa Sanganer McLeodganj Naroda Ajmer Nandigaon Khairagarh Trombay Coorg Dahej Puri Thirumala Sriharikota Aurangabad Bhopal Kurnool Etawah Vadodara Ganganagar Belapur Mathura Guntoo Kanpur Vellore Brijwasan Patna Bhusavar Mysore

2 Introduction and Executive Summary The following report is a synopsis of the HCE Hospitality Compensation Exchange India Survey 2008 of the Indian Hospitality Industry. The survey report aims to provide the most comprehensive guide to all India compensation trends in the hospitality industry. We have created the HCE to provide various industry stakeholders such as owners, investors and operators with current information on compensation. This will enable industry stakeholders to benchmark their compensation practices against market values, thereby allowing a reality check on their existing human resource practices and recruitment strategies; and identifying their current positions and standings when compared with the overall industry. We are pleased to inform you that in its first year of commencement the response and support from the Industry has been encouraging. The survey includes data from approximately 160 hotels and 98 positions representing all industry segments across 47 markets. The data for the HCE India Survey 2008 Report has been obtained through a written survey and is self-reported. All compensation details are as for the base year We would like to clarify that while most of the data has been directly procured from individual hotel companies, we have also populated the data through validated secondary sources and channels of information. The data is presented in standard percentile format (minimum, 25th percentile, 50th percentile, 75th percentile, and maximum). We hope that you find the information contained within this summary report useful for managing your business, allowing you to attract and retain the best-in-class employees through effective compensation practises. Please do not hesitate to contact us in case you need any further assistance or clarifications. Manav Thadani Managing Director HVS Hospitality Services Tel: mthadani@hvs.com Siddharth Choudhry Associate HVS Hospitality Services Tel: schoudhry@hvs.com Page 2

3 Limiting Conditions The HCE India Survey 2008 has been designed to encompass the sensitivities of individual hotel company compensation standards and practices. The data, however, has been presented in a standardised format to ensure homogeneity across the industry spectrum, irrespective of individual company systems and procedures. The following aspects have not been considered for calculating individual compensation: Long-term benefits with relation to social welfare services viz. social and family welfare schemes, or protection against socially recognised conditions of poverty, old age and disability Life and accidental insurance schemes and survivor benefits such as employee death benefit schemes Deferred compensation arrangements such as employee stock option plans that may either be wholly or in part be vested or have limited transferability Special intra-company offers and miscellaneous employee discounts on food and beverage produce, shopping, and stays at hotels Monetary incentives such as service charges, gratuities, tips; and non-monetary benefits such as uniforms, on-duty meals and so forth Company-specific policies such as executive housing and vehicle loans, and executive education programmes, and so forth. Expatriate positions such as chefs, resident managers, executive assistant managers and so forth, unless otherwise mentioned Other fringe benefits and perquisites such as company allocated vehicles to expatriates, relocation assistance, medical, prescription, vision and dental plans, and child care benefits, and Special employment clauses such as cash or equivalent components, joining bonuses, loyalty bonuses and golden handshakes. Qualifying Condition HVS reserves the right to amend all or a part of the report without prior notice. No information contained in this report should be used without the prior written permission of HVS. Page 3

4 Data Analysis All data points in the survey have been presented in standard percentile format (minimum, 25th percentile, 50th percentile, 75th percentile, and maximum). A percentile is a measure of location in a distribution of numbers that defines the value below which a given percentage of the data falls. For example, the 75th percentile is the point below which 75 percent of the data falls. The minimum and maximum represent the smallest and largest data points for each of the compensation components. We prefer the percentile format as it is a better reflection of real compensation levels and is less susceptible to statistical outliers. Methodology The primary aim of the survey is to understand and map the trends of salaries, benefits and remunerations in the hospitality sector in the geographical region of India; enabling future compensation formulation by hotel chains and companies as per prevailing and expected market standards. This helps ensure compensations are set at levels that attract the best talent and retain employees in a very competitive marketplace. In order to minimise the disparity in the data sets received from the sample population, the survey assumed the following basic hypotheses: A Total Annual Employment Cost or Cost To Company would consist of the following components: 1. Annual Salary: defined as the salary on the pay slip inclusive of basic salary, and special and variable allowances. 2. Annual Benefits: defined as a bonus or performance award disbursed as per evaluations of accomplishments based on annual appraisals. 3. Retirement Benefits: defined as social contributions derived as a percentage of the base salary such as provident fund, gratuity and superannuation. 4. Other Entitlements: defined as benefits accorded to an employee viz. hospitalisation and personal accident premiums. The survey spans the length of the organisational structure, covering all positions in a unit level hotel hierarchy. The unit level hierarchy, as per industry understanding, has been classified as comprising of members from line employees, executives; assistant managers; managers; heads of department; and divisional heads. For the purpose of data integrity, the survey does not encompass any corporate level positions. Page 4

5 Salary Results: India Position Minimum 25 th Percentile 50 th Percentile 75 th Percentile Maximum Expatriate General Manager Rs 6,851,999 Rs 7,057,166 Rs 9,715,176 Rs 11,621,333 Rs 12,665,776 General Manager 336, ,777 1,934,400 3,610,397 8,500,000 Resident Manager / Executive Assistant Manager 189,080 1,500,324 1,867,200 2,739,419 5,300,500 Secretary 67, , , ,373 1,506,925 Director of Finance / Financial Controller 148, , ,732 1,725,860 4,179,865 Assistant Controller 57, , ,720 1,105,200 2,505,332 Credit & Collection Manager 87, , , ,270 1,436,839 Accountant (Payable / Receivable / Credit / MIS) 41, , , , ,933 General Cashier 34, , , , ,329 Accountant (F&B Control / Audit) 39, , , , ,270 Director of Purchasing 170, ,682 1,021,084 1,301,556 3,195,668 Purchasing Manager 46, , , ,140 1,707,537 Store Clerk 36,548 65, , , ,874 Information Technology / Systems Manager 74, , , ,948 2,000,088 Administrative Assistant 12,060 99, , , ,025 Director / Manager: Human Resources 132, ,520 1,329,804 2,124,600 5,280,000 Assistant Director / Manager: Human Resources 132, , ,291 1,050,180 1,612,800 Employment / Benefits Manager 173, , , ,150 1,501,318 Human Resources Officer 42, , , , ,913 Training Manager 191, , , ,769 2,310,773 Staff Cafeteria Supervisor 48,813 71, , , ,798 Staff Cafeteria Waiter 30,000 31,200 58, , ,567 Director of Rooms Division 443, ,580 1,205,700 1,431,253 3,370,900 Director of Security 111, ,958 1,150,129 1,225,000 2,001,355 Front Office Manager 84, , , ,400 1,612,800 Assistant Front Office Manager 72, , , ,597 1,357,938 Receptionist 33,400 79, , , ,604 Bell person 19,500 59,961 83, , ,000 Guest Relations Executive / Assistant 40, , , , ,898 Chief Concierge 73, , , , ,622 Concierge 58, , , , ,981 Business Centre Supervisor 107, , , , ,150 Telephone Operator 33, , , , ,786 Executive Housekeeper 83, , ,205 1,437,564 3,732,800 Assistant Executive Housekeeper 77, , , ,902 1,437,012 Laundry Manager 69, , ,328 1,251,652 3,000,139 Housekeeping Supervisor 32, , , , ,103 Laundry Worker / Uniform Room Attendant 33,400 58,185 92, , ,700 Driver 38,592 62, , , ,530 Room Attendant 26,616 57,680 93, , ,845 Director of Food & Beverage 126, ,600 1,191,940 1,539,364 3,510,000 Assistant Food & Beverage Manager 78, , , ,473 1,612,800 Banquet Director 78, , , ,018 1,173,316 Banquet Supervisor 42,000 85, , , ,500 Banquet Waiter 30,000 57, , , ,296 Banquet Sales Manager 93, , , ,620 1,450,116 Banquet Coordinator 54, , , , ,172 Page 5

6 Salary Results: India - Continued Position Minimum 25 th Percentile 50 th Percentile 75 th Percentile Maximum Fine Dining Restaurant Manager Rs 114,000 Rs 303,315 Rs 371,718 Rs 509,401 Rs 716,083 Fine Dining Restaurant Supervisor 66, , , , ,771 Fine Dining Restaurant Waiter 45,255 76, , , ,246 All Day Restaurant Manager 122, , , , ,318 All Day Restaurant Supervisor 40,320 93, , , ,305 All Day Restaurant Waiter 29,568 53, , , ,011 Lounge Manager 72, , , , ,083 Lounge Supervisor 81, , , , ,947 Lounge Waiter 44,016 86, , , ,860 Room Service / Mini Bar Manager 60, , , , ,716 Room Service Supervisor 42, , , , ,493 Room Service Waiter 30,000 51,711 90, , ,152 Executive Chef 128, ,000 1,245,652 1,813,080 3,438,786 Executive Sous Chef 144, , ,057 1,303,356 2,548,785 Executive Pastry Chef 319, , ,350 1,766,931 2,802,497 Pastry Chef 128, , , , ,600 Banquet Chef 399, , ,923 1,086,180 2,168,480 Banquet Sous Chef 182, , , ,150 1,625,932 Outlet / Restaurant Sous Chef 121, , , ,318 1,794,596 Chef de Partie 90, , , , ,785 Demi Chef de Partie 75, , , , ,130 Pastry Cook 78, , , , ,468 Commis 68,000 86, , , ,088 Executive Kitchen Steward 205, , , ,617 2,909,332 Kitchen Steward / Shift Leader 56, , , ,095 1,306,658 Spa Manager 90, , , ,325 1,612,800 Fitness / Gymnasium Instructor 48, , , , ,000 Therapist 84, , , , ,791 Spa Attendant 48,028 63, , , ,955 Director of Sales / Marketing 1,027,200 1,327,356 1,605,876 2,051,400 5,187,500 Asst. Director of Sales & Marketing 445, ,083 1,196,887 1,254,804 3,717,377 Relationship Manager 261, , , ,148 1,097,483 Sales Manager 197, , , ,690 3,020,064 Assistant Manager: Sales 144, , , ,660 1,230,618 Sales Coordinator 60, , , , ,036 Director of Communications / Public Relations 193, ,600 1,120,956 1,600,000 2,939,076 Director of Reservations / Revenue Management 294, , , ,640 2,993,320 Assistant Reservations Manager 236, , , ,708 1,366,753 Reservations Agent 90, , , , ,312 Chief Engineer 203, ,075 1,029,132 1,376,412 2,946,352 Assistant Chief Engineer 66, , , ,500 1,612,800 HVAC Technician 40,843 70, , , ,000 Foreman 44,736 96, , , ,055 General Technician 36,662 81, , , ,184 Director / Manager of Security 154, , ,976 1,076,988 2,001,355 Assistant Security Officer 84, , , , ,915 Assistant Security Supervisor 62, , , , ,680 Fire Fighting Supervisor 66, , , , ,958 Time Office Attendant / In charge 51,720 83, , , ,660 Security Guard 56,100 87, , , ,963 Page 6

7 Participant Hotel Companies HVS Hospitality Services confirms the use of secondary sources of data for purposes of the reporting in the Survey for Hotel companies that have not participated. HVS also acknowledges the participation of individual hotel units where their holding companies have not participated. Page 7

8 About HCE Hospitality Compensation Exchange The HCE Hospitality Compensation Exchange is the largest industry forum for the exchange of compensation and benefit information. Annual HCE surveys are conducted for the hotel, casino, and restaurant industries and encompass corporate and property-level positions. Furthermore, clients have access to more focussed reports through HCE Select and HCE Custom. HCE Annual Reports contain an executive summary of the international HCE survey data. This data is categorised by suitable industry criteria and reports are available for both corporate and property level positions. HCE Select generates criteria-specific reports based on data from the international survey. You can determine your own query parameters for an HCE Select Report. HCE Custom creates client-defined reports from newly gathered data. HCE Custom gives you access to information not collected in the international HCE surveys. Custom surveys are designed to consider an unlimited number of parameters, positions and questions. Participating in the HCE is free of charge. Participants are eligible to receive discounts on all HCE services. As confidentiality is the cornerstone of our business, protecting the reputation and data integrity of the participants is of critical importance. To that end, we only provide results in aggregate format. HVS Hospitality Services, India can create paid research reports for the following markets : Report 1 Report 2 Report 3 Report 4 Report 5 Report 6 Report 7 Report 8 Report 9 Report 10 Report 11 Compensation Survey - Luxury and First Class Hotels Compensation Survey - Mid Market Hotels Compensation Survey - Budget and Economy Hotels Compensation Survey by Room Inventory Compensation Survey for Heads of Departments by Market Positioning Compensation Survey for Corporate Designations in Hotel Companies Compensation Survey by Market Positioning of Hotels in New Delhi Compensation Survey by Market Positioning of Hotels in Mumbai Compensation Survey by Market Positioning of Hotels in Bangalore Compensation Survey by Market Positioning of Hotels in Hyderabad Compensation Survey by Market Positioning of Hotels in Goa HVS Hospitality Services reserves the right to withdraw publication of any report should it deem the data to be insufficient. Page 8