Brochure Business Communication in IT Report Writing

Transcription

1 Brochure Business Communication in IT Report Writing

2 About Pink Elephant Company History Pink Elephant started life some 30 years ago in Delft University in the Netherlands. A beer and peanuts company managed and staffed by students during their spare time while studying for their degree. We have come a long way since then, and now you can find us in lots of different locations throughout the world. For our global clients that means consistent services wherever they re located, whether that s Sao Paulo, Shanghai or Stevenage. A defining moment in the story of Pink Elephant was our establishment of the UK operating company in 1991 to support our involvement and contribution to the development of UK Government s initiative: the IT Infrastructure Library. Not only did we contribute to the writing of the books, we developed and delivered the very first ITIL training courses, we were also first to develop services around the library notably the application of CMM for the assessment of processes, and the use of the Kotter model for Service Management change programmes. What do we do If we were to describe what Pink Elephant does in less than 100 words it would be: Pink Elephant are an independent continual service improvement and business transformation partner that delivers professional solutions that enable organisations to: better align their services to the business improve the effectiveness of their services reduce the total costs of ownership of their services reduce inherent risk of downtime increase the positive perception of IT by your customers In short, We want to work with you to make your organisation a better place. We have come a long way since those early ITIL days. Now the scope of our solutions cover the whole Service Lifecycle, from developing strategy and new organisation structures, Service Design, Service Transition and Service Operation through to Continual Service Improvement. And as well as ITIL we utilise, where appropriate, a number of frameworks and governance models: CobIT, Obashi, Lean IT, SFIA, Green IT, 6 Sigma and ISO standards.

3 Our Services include: Managed Services Service Desk and IT Support Services the window through which your customers build their perception of IT Services Consulting Services to help you transform your IT Services Education Services to help you build internal capability Resource as a Service providing the people you require to deliver and support your IT Servicese Pink Elephant is an international organisation with offices in United Kingdom, Netherlands, South Africa, America and Canada. Pink Elephant sites worldwide

4 Business Communication in IT Report Writing General information The six modules of the course include the following: An introduction to reports: Occasions of use The presentation of a report Style and tone Language use Characteristics of a report Active vs passive voice as used in reports The format and structure of reports: Report sections The covering letter Title page/table of contents/list of abbreviations/glossary of terms The executive summary Introduction and background Objectives, scope and approach Findings/observations/body of the report Conclusion and recommendations Appendices General report writing tips The Course Target group The Business Communication in IT Report Writing Course is designed to provide an introduction to report writing and is therefore especially suitable for: anyone who has a high English-language proficiency anyone who had first attended the Business Communication in IT Intermediate Course/Business Communication in IT Advanced Course anyone who has already mastered the following foundation communication aspects and wishes to learn the foundational aspects of report writing anyone who is required to write reports but who has little to no experience with report writing Knowledge Objective The knowledge objective for the course is to: use textual features and conventions specific to report writing

5 identify and collect information needed to write reports compose a report using the appropriate tone, language and active/passive voice structure Certification Certificate> Duration 2 days. Course days till

6 Business Communication in IT Report Writing Planning Generic course information Your instructor is a highly experienced facilitator. You can expect to learn from an individual with the industry s deepest knowledge on how to communicate successfully and write reports within the business environment. This knowledge is a direct result of many years of experience of running training interventions in some of South Africa s top companies. Exam requirements Costs Registration fee:,- Course fee: 4945,- Study materials:,- Exam fee:,- Packages All prices include lunch, coffee and tea. Price is excluding VAT.

7 Pink Elephant Leading the way in IT Management Best Practices Pink Elephant EMEA Ltd Offices in: Middleburg House 9 Castle Street Reading Berkshire, United Kingdom For further information please contact: Pink Elephant United Kingdom Phone: + 44 (0) info.europe@pinkelephant.com Chicago Amsterdam Johannesburg Kuala Lumpur Mexico City Minneapolis Philadelphia Reading, UK San Francisco Sydney Toronto