WorkTech GSK Regional HQ An Integrated Philosophy. Paul Rogers September 19, 2017

Transcription

1 WorkTech 2017 GSK Regional HQ An Integrated Philosophy Paul Rogers September 19, 2017

2 Background Who we are A science-led global healthcare company with a special purpose: to help people do more, feel better, live longer. We have 3 global businesses that research, develop and manufacture innovative pharmaceutical medicines, vaccines and consumer healthcare products. Our goal: to be one of the world s most innovative, best performing and trusted healthcare companies. 2

3 Why a Regional HQ Our Vision Asia is vital to the future of our business that s why we ve invested in a new regional headquarters in Singapore. As a hub, GSK Asia House will help us make better business decisions and adapt to changes in Asia more quickly. It will boost leadership and talent development in Asia: our Global Learning Centre will deliver tailored programmes. The building has been designed to help people and teams to connect and collaborate more easily. 3

4 Ambitions This sets the direction of travel Create a Culture that Unifies through GSK Values These eight ambitions articulate our vision for GSK Asia House in Singapore. Drive Progress and Breakthroughs via Externalization Activate Globally- Minded Leadership Advance via Globalization Become a Connectivity Hub Attract, Nurture, and Activate the Best Talent Create a Center for Innovation To inspire decision making, global connectivity, energized working, continuous learning & astonishing productivity now & in the future. Embed Learning for Competitive Advantage 4

5 Our Approach to WorkPlace We developed a Physical Ecosystem that enables innovation. We leveraged our unique experience and point of view around four core areas. BEHAVIORS & CULTURE DESIGN THINKING DESIGN THINKING Design and behavior play an equal role in enabling innovation and should be considered in tandem when defining the Physical Ecosystem. COMMERCIAL INSIGHTS We responded to commercial drivers and optimize operational systems through space. COMMERCIAL DRIVERS EMPLOYEE ENGAGEMENT AND CHANGE MANAGEMENT BEHAVIORAL AND CULTURAL DRIVERS We investigated and developed our design to support creative behavior which is the foundation of innovation. ENGAGING AND INSPIRED CHANGE APPROACH We built employee engagement through co-creation and provocative inspiration. 5

6 Principles of Design 3 key elements Human Centric A working environment infused with human energy, buzz, and passion leads to breakthrough thinking and outsized impact. A headquarters designed to support the person inside, not just the work they do, can put people in the right state of mind to do their best work and collaborate productively. A space dedicated to connectivity with the customer can inspire our people and lead to solutions that support the person at the center of our health mission. A relentless focus on human-centric experiences and a world class building designed with its sustainability top of mind will distinguish us as leaders in the industry and the region. Knowledge Conductor Beacon The development, extension, and incubation of knowledge are our greatest competitive advantage. As a catalyst of learning, our headquarters can inspire a culture that craves intelligence for advancing ambitions, can promote sharing to enhance collaborative thinking, and can curate content to activate informed decision-making. A collective will to constantly get better coupled with ubiquitous access to systems and tools that support knowledge development will ensure successful leadership in the industry and the region. This principles inform the basis of the holistic design Broadcasting the story of who we are as a company, our values, of what we are trying to achieve for our customers, and of our successes throughout the journey serves to inspire and empower inside and outside of our walls. The great motivator of progress and the indelible glue that binds us together is the story of who we are and why we do what we do. It has the power to direct us, to bring people towards us, and to create a positive and inspired understanding of our work and impact. 6

7 GSK Asia House: Introduction GSK Asia House Presentation 27 Apr 2017\Global Asia HQ video.mp4 7

8 Our Design Design Principles 1. SPACES 2. SERVICES 3. TECHOLOGY 1. Areas and themes within design ideas often overlap, compliment and embedded within one another. 2. Spaces defined are flexible and multi-functional, adhering to the SMARTSPACE principles. 3. High importance is placed on creating a correct ratio of quiet, focused areas for concentrated work tasks and vibrant, interactive spaces for collaboration. 1. Core focuses include facilitation of effortless use of meeting facilities, strengthened connectivity between AHQ, other HQs and LOCs; as well as wellbeing for all employees. 2. Intuitive services and timely support are essential in creating holistic, positive experience for GSK employees and visitors alike. 1. AHQ to have the latest technology, be a connectivity hub and a center for innovation, enabling timely decisions to be made for Asia in Asia. 2. Areas of focus include reliable wi-fi everywhere, ease of meeting rooms booking, straight forward meeting set up, improved VTC quality, wireless workplace and Help Lounge support. 8

9 A day in the life The Customer Journey The Customer Journey Drive An Integrated Approach SPACE SERVICES TECHNOLOGY Realise Design Principles KNOWLEDGE CONDUCTOR BEACON HUMAN CENTRIC Pilots Area Owners 9

10 Outcome We have delighted our customers For me it's all about connectivity, the open forum, lines of sight, the meeting points scattered all over the building create a far more dynamic and collaborative culture. What strikes me is that the territorial nature of teams that want to sit and co-locate has gone. They are now much more fluid, open and energized. Richard Saynor SVP, Classic Brands Europe&GEP, Pharma Europe & EMAP The open and bright spaces across the office, promote connectivity, spark conversations and build networks.all whilst inspiring people to do their best work! GSK Asia House - You just can t help but feel proud to be working here! Herve Gisserot Head of Pharmaceuticals Asia Pacific, Pharma Europe & EMAP Asia House has transferred the way we work as a highly matrixed organization. It is now much easier to connect and collaborate with key business partners to ensure we are aligned and focused on the right things Gregor McNab Regional Pharma Supply Chain Head for APNA and China 10

11 4x3 core presentation Insert your date / confidentiality text here 11