Packstation: the automated delivery solution BESTUFS workshop, Nuremberg April, 2005

Transcription

1 Peter Sonnabend, Deutsche Post AG, DHL Express Germany, Bonn

2 DEUTSCHE POST WORLD NET Staff: over 327,000 Annual revenue: > 39 bio Global logistics for a global economy. Page 2

3 DHL PARCEL BUSINESS in Germany 720 million parcels per year b2b business-to-business 20% b2c business-to-consumer 60% c2c consumer-to-consumer 20% Page 3

4 HOME ALONE: THE NEED FOR FLEXIBILITY Single households on the rise especially in conurbations, e.g. Cologne: 246,000 single households in 515,000 total Traditional delivery hours in the morning increasingly do not match with availability of receivers in the evening Delivery to alternate addresses and safe on-site deposits Still about 1 in 15 parcels fails on first delivery attempt! Last-mile solutions as option for receivers to collect parcels at their leisure! Manned Pickpoints (Postal outlets, agencies, partner shops) Automated Lockerbanks (Packstation) Page 4

5 05/2004 Page 5

6 PACKSTATION: THE EASY WAY 1. Register 2. Order parcel 3. Receive message 4. Go to Packstation 5. Log in with PIN 6. Collect parcel Page 6

7 PACKSTATION: READILY AVAILABLE 7/24 accessibility... in stations in universities at major businesses and other strategic locations... to a broad range of products and services parcels and packages spare parts for service technicians online payments with credit cards dispatch of returns with receipt Page 7

8 PACKSTATION: A GROWING NETWORK Augsburg Bad Vilbel Berlin Bremen Darmstadt Dortmund Frankurt Main Hamburg Hannover Köln Mainz München Offenbach Potsdam Wiesbaden... to be continued... About 400 locations. Over 100,000 customers Page 8

9 PACKSTATION: SUCCESS THROUGH PARTNERSHIPS For Sites For Shipments Companies SAP, Siemens, Deutsche Bahn, GEWOBA, DeTeImmobilien Local authorities Bad Vilbel, Cologne, Dortmund, Frankfurt Main, Mainz, Offenbach Universities Bremen, Frankfurt Main Page 9

10 LAST-MILE SOLUTIONS AND URBAN TRAFFIC Study on B2C traffic in Cologne Region commissioned by Deutsche Post (2004) Total population 1.6 Mio, Packstations (33) since mid 2004 with 8,000+ customers Questionnaire distributed to 15,000 households Shopping habits Delivery concepts Traffic impacts Sociodemographic parameters Mail order / internet customer Problems of internet shopping Orders (number, products, value) Development Important aspects Awareness Preferences Delivery mode Modal split Origin / destination Travel modes for shopping Information channels Gender and age Income Household size Place of residence Place of work Internet use Page 10

11 B2C RELATED TRAFFIC IN COLOGNE Motorised individual traffic Commercial transport Region: -2.6 Mio veh-km City centre: -1.4 Mio veh-km Conurbation: +0.9 Mio veh-km Conurbation: -3.6 Mio veh-km City centre: +0.1 Mio veh-km Region: +0.8 Mio veh-km Greater Area: -7.6 Mio veh-km/yr Greater Area: +1.8 Mio veh-km/yr Page 11

12 DELIVERY TOURS BY MODE AND AREA Pickpoints & lockerbanks Home deliveries Total City centre Conurbation Region Total Page 12

13 AWARENESS AND PREFERENCE OF DELIVERY MODES Manned pickpoint Parcel mailbox Home delivery Automated lockerbank known already used preferred Page 13

14 PREFERRED DELIVERY MODE BY AREA Manned pickpoint Parcel mailbox Home delivery Automated lockerbank City Conurbation Region Page 14

15 TIME OF COLLECTION AT PICKPOINTS & LOCKERBANKS Way to work 21% Lunch break 17% Way from work 51% Other 11% Page 15

16 A LOOKOUT TO THE FUTURE Extension of PACKSTATION planned to reach full national coverage in 2007 Extension to other European countries and regions under consideration Follow-up study on the impacts of PACKSTATION on urban traffic optimisation of locations in view of transport patterns optimisation of deliveries to automated lockerbanks linkup with traffic management and control centers inclusion of other public and private services planned to commence in 2005 Page 16

17 Thank you for your attention! Page 17