DISTRIBUTION COLLECTION DEBT COLLECTION CALL CENTER DIGITAL MARKETING FRAUD INVESTIGATION BULK SMS MESSAGING PRINTING & ENVELOPING

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1 DISTRIBUTION COLLECTION CALL CENTER DEBT COLLECTION FRAUD INVESTIGATION BULK SMS MESSAGING PRINTING & ENVELOPING DIGITAL MARKETING

2 Doing business in the 21 st century isn t an easy task. As the global economy develops, the Egyptian economy is booming, retailers, manufacturers & all other companies are facing increasingly difficult challenges. How do you contain & reduce escalating costs? How can you respond flexibly & rapidly to fast changing consumer demands? How can you fulfill your customer s needs at the right time, right place & in the desired condition, so you can obtain his satisfaction? Fortunately, a solution is at hand. Octopi Services Co. S.A.E is today your first choice for outsourcing in Egypt. Octopi Services Co. S.A.E is an Egyptian global services company operating under a Lebanese Management. We are specialized in all kinds of Distribution, Collection, Debt Collection, Call Center, Digital Marketing, Legal Database Providing, Fraud Investigation & Check, Bulk SMS Messaging & all kinds of Marketing Campaigns, Printing, Enveloping, Packing, Wrapping and Labeling, Data Entry, & Logistics Consultancy.

3 We deliver what we promise! The distributed material covers the following (Stated for instance & not limited): Invoices. Letters. Contracts & official documents. Statements of account. Credit Cards, Pin Code. Recharge Cards. Packs, boxes & event gifts (Agendas, greeting cards, calendars, certificates, welcome letters, farewell, CDs, DVDs). Marketing campaigns (Brochures, catalogs, booklets, pamphlets, flyers, magazines, etc...) Invitations & newsletters. Below the Line Advertising. N.B: Picking up is also considered within this service.

4 Your money right in your pocket! Whether in cash or in checks, home or corporate, the collection service covers the following (Stated for instance & not limited): Monthly/Periodical Invoice. Yearly/Monthly membership subscription. Periodical Payment of any kind. Loans Installments. VIP collection. Corporate collection. Online Deals collection (COD).

5 Those who push the hardest for their money get paid first! The main aim of debt collection is to collect the bad debts due on companies customers working in the fields of banking, trade, telecommunications, technology and insurance. For this purpose, we use both amicable & Legal ways. It includes the following: Warning Letters. Debt negotiation (Phone / Site visit / Investigation / Data collection). Report case status (Successful / Refusal / NA / etc.). Collection (Full amount / Installment / Discount if approved). Bank deposit & reporting. Legal Services for unsuccessful cases.

6 Communication is the foundation of all relationships! Tele-marketing: General Inquiries. Product Information and Inquiries. Response to advertisements. Database building, filtration and validation. Marketing campaigns. Tele-research. Tele-support: Distribution channel follow-up. Customer Satisfaction surveys. Bill collection. Debt collection. Disaster recovery. Over flow & after hours. Operational 24/7. Welcome calls. Complaints handling. Customers address check & update. Tele-sales: Direct sales services. Response to advertisement. Lead generation. Order management. Fleet management. Product/service Cross-selling.

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8 When time matters Giveaways. Brochures: Half fold, Z fold, tri fold, gate fold, Roll fold. Catalogs, bookmarks & booklets. Calendars: Full color custom calendars. Envelops: all sizes (self adhesive). Flyers: full color. Hang Tags: Durable, water resistant UV-coating on color sides. Letterhead & all office documentation. Newsletters. Notepads. Posters: 5 different sizes (Business Quotes & Personal) Presentation folders (Different sizes + pockets combination) Menus & Table-talkers. Rack cards. Custom Carbonless books. Rolodex & Business cards. Vouchers, Labels & Stickers. Custom Rubber Stamps. Outdoors Advertising.

9 So fast, so cost effective, so selective, so guaranteed! Manage your database in any way you wish it to be (1 or multiple groups). Edit your database: you can easily search for, or sort clients by Name or Mobile Number. We can also add new clients to your database either by entering the new client one by one or uploading the data of the new clients using an Excel sheet. Language: Arabic (70 characters) English & French (160 characters). Saved Message Templates. Previously sent messages can be saved as templates to be used in the future. Message Delivery guaranteed. Reliability & scalability. Lower Cost per SMS. No expiry/time Period. No setup cost. You pay only per SMS. No monthly fixed commitment.

10 Turn Data into sales! Contact Info is becoming a worldwide indispensable need nowadays, due to its high level of importance in obtaining full end-users details. OCTOPI s database ranges from Class A, B & class C. Updated, filtered & categorized (by scope of business, individual or SME ) so it can be a fruitful tool for clients marketing campaigns. Database Management is fully mastered both by our Contact Center & operations staff. Database is sorted by Full Name, full Address, phone & mobile # for individual accounts & by Co s name, business category, contact s name, position, phone #, fax, & website for corporate ones.

11 Did you make sure of your client before doing business? Fraud cases happen usually with new accounts. So how can we minimize fraudulence? How can we avoid fraudsters? Many ways exist to take care of this risk: Phone calls check. Site visit. Data Collection Credit History & legal investigation Legal & commercial database providing.

12 INSURANCE CASH ON DELIVERY (Distribution & collection) SAME DAY SERVICE SPEEDY RETURN SERVICE PRIORITY REDUCED ZONES & RATES (For best cost control) WRAPPING, ENVELOPING & PACKAGING CUSTOMIZATION WORKING AROUND THE CLOCK FULL BOUQUET SERVICES (Total end to end solutions)

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14 Our real important assets have two feet! Human resources department. Legal department. Financial department. Purchasing department. Customer service department. Quality control department. Sales & Marketing Department Operations department: Distribution. Collection. Debt collection. Fraud investigation. Printing & enveloping. IT

15 Our Vision for the future is aiming to lead a new era of innovation, quality, productivity, employee opportunity & social responsibility which exceeds our stakeholders expectations. Our mission is to serve you efficiently & effectively as we know that your customers are becoming ever-more demanding. They want more choice, they want it now & they want it cheaper. We think long-term business relationship with you, as we consider our customers as partners as we strongly believe in partnership. Our strategy is to intensify our customer focus, to deliver consistent service excellence, to attract, train develop & retain talent, to build team spirit among our workforce & to be fully transparent with our customers. Our original conviction is that the quality of our service & products comes not only from what we could put into them, yet more importantly, what you would get out of them. And that is why your satisfaction is our most valued award for quality. You, our loyal customer, are our most revered judge. And it is in our customer loyalty that we pride ourselves.

16 A Sea of Services From its establishment till nowadays, OCTOPI Services Co. s mission is omnipresent to speed your organization to new levels of performance with our comprehensive addedvalue set of supplementary and professional services. We are a company to rely on its services while driving your success. At OCTOPI, We deliver what we promise 4, Assaada Street, Osman Buildings - Roxy Heliopolis-Cairo Egypt Landline: (0020) /2/ /34 Fax: (0020) GSM: (0020) octopi@octopiservices.com Website: