Cover Angebot. IC Market Tracking Facility Services in DACH we show you the way.

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1 Cover Angebot we show you the way IC Market Tracking Facility Services in DACH

2 IC Market Tracking Content Benefit Page 03 Market Structure Page 04 Definitions Page 05 Methodology Page 06 Content of the Report Page 09 Sample Charts Page 10 Prices & Conditions Page 18 References Page 22 Contact Page 23 Factsheet Page 24

3 Your Benefits at a Glance Benefits Overview of the development of the Total Market and the Individual Segments. Market Forecasts for all product segments and regions for the upcoming three years, based on our econometric models. Market Shares and development of Top Players in the last two years and with respect to: Total Market Regions Service Types: Technical FM, Entrepreneurial FM, Infrastructural FM Segments Information about the most important Market Drivers Overview of Development of Segments and Market Positioning Graphic Presentation of the results facilitates the development of your own strategies. Pivot (excel tables) with company market shares by country, regions and segments for an interactive research. Interconnection Consulting S.3

4 Facility Services in DACH 2017 Structure Internal FS General Market Development External FS Broken down to: Austria Germany Switzerland Regions Customer Segments Contract Types Service Types DE: 5 Regions Industry Individual Contracts Technical (Hard) Soft (Infrastructural) Entrepreneurial CH: 6 Regions Retail Vertical Contracts AT: 9 Regions Office Horizontal Contracts Healthcare Government & Education Transport Sports & Entertainment Residential Others Complete Contracts Contract Fulfillment Own employees By Subcontractor Duration of Contracts Building Operations Cleaning / Janitorial Services Controlling Fault Management Security Services Space Management Inspections Catering Services Procurement Conversions and Extensions Outdoor Facilities Realty Management Technical Services Reception Others Others Others Interconnection Consulting S.4

5 Definitions and Demarcation Regions Regions in Austria Regions in Switzerland Regions in Germany Burgenland Zürich & Schaffhausen North Hamburg, Schleswig-Holstein, Niedersachsen, Bremen Carinthia Northwestern Switzerland & Bern East Neue Länder, Berlin Lower Austria West Switzerland & Wallis West Hessen, Nordrhein-Westfalen Upper Austria Eastern Switzerland Southeast Bayern Salzburg Central Switzerland Southwest Baden-Württemberg, Saarland, Rheinland-Pfalz Styria Tessin Tirol Vorarlberg Vienna Interconnection Consulting S.5

6 Definition and Demarcation Service Types Types of Agreement Definitions Technical (Hard) Soft HVAC, Controls & Automation, Electrical Engineering, Energy Management, Technical Maintenance, etc. Janitorial Services, Cleaning, Security, Catering, Waste Disposal, Snow Removal, Pest Control, Landscaping, etc. Individual Contract Vertical Contract Horizontal Contract Contract for one individual Service Contracts for several Services within one service group (i.e. technical) Contracts for 2 different service types Entrepreneurial Controlling, Property Management, Logistics, Space Planning, etc. Complete Contract Contract for all 3 service types Abbreviations Contract Types CAGR Compound Annual Growth Rate over the period f Internal Own company Avg. Share Average Share over the period f External Subcontracting 2016e/2019f Estimated/Forecasted Turnover Turnover is stated in 1 Mio. Euros. Values are always net turnover values (not list-prices), including rebates. Interconnection Consulting S.6

Definition and Demarcation Definitions Customer Segments

etc. Healthcare Hospitals, clinics, social institutions, etc.

Others Public administration, military, schools,

Airports, bus stations, railway stations, public transport

7 Definition and Demarcation Definitions Customer Segments Office Office buildings, banks, financial institutions, etc. Retail Trade, shopping centers, etc. Industry Production buildings, production halls, warehouses, etc. Healthcare Hospitals, clinics, social institutions, etc. Government & Education Transport Sports & Entertainment Others Public administration, military, schools, universities, etc. Airports, bus stations, railway stations, public transport facilities, etc. Stadiums, recreation facilities, cinemas, etc. Public buildings, conference centers, museums, hotels, etc. Interconnection Consulting S.7

8 How Do we Cross Check the Data? Description Structure of Survey Methodology Methodology Approach Sell-In Approach Sell-Out Manufacturer Hersteller Experts TOP 10 Total Market TOP DOWN All Others Total Market Cross- Check Manufacturer Dealer Market Shares Distributor Buyer Customer Interconnection Consulting S.8

9 Direct Sales What Do We Measure in Our Reports? Interconnection measures the total sales at street prices without VAT per branch to the first buyer (without OEM) Sales are segmented by the first distribution partner. Manufacturer Distributor OEM Methodology The basis for the analysis were interviews conducted with the most important manufacturers of the branches, who donated information through written questionnaires or telephone interviews. In return, cooperating companies receive parts for free, which guarantees a high rate of return. Dealer End User Interviews with distributors and specialised dealers act as a cross-check of the data. In addition, investigations of listings and average prices are carried out. Interconnection Consulting S.9

10 How Do We Conduct Our Research? Description Structure of Survey Methodology Methodology Manufacturer Market Influencing Indicators Experts Sell-In Data Distributor Dealer Market Development Qualitative Research Expert Interviews Company Databases Balance Sheets, Banks etc. Database Forecast Model Delphi-Method Cross-Check of Data Total Market Forecast Market Share Interconnection Consulting S.10

11 Contents Contents of the IC Market Tracking The IC Market Tracking is modularly built and consists of the following sections: Contents The Introduction shows the definition and demarcation of services, sub services, regions, and methodology as well as the objectives of the study. The Executive Summary gives a short overview of the results of the study and analyses key facts. As an introduction key factors influencing the market of facility services are analysed in the Economic Environment: You will find the most important data on construction, commercial sector etc.. As well the main economic indicators influencing the market. The Total Market Analysis shows the development of the market surveyed by value and quantity in different dimensions, such as, services, sub services, regions and product groups. A forecast for the next years is an essential part of this analysis. The Competition Analysis shows in detail the development of the top companies within the facility services market by finding out about the market shares in different categories, changes in market position, benchmarks, average prices, etc. By using several analytical tools, we also carry out a Strategy Analysis: We show the strategic position through Efficiency-portfolios, BCG- Portfolios, Interconnection Dynamic-Portfolios, etc. Thus you can evaluate the strategic position of the main competitors at a glance. Finally, all data are documented in the table section, also called Facts & Figures. Here you will find all absolute and relative sales figures of the top companies in order to check our results.

12 Overview of the development of relevant micro- and macro economic market influencing factors for the total European area as well as for separately examined regions. This chart shows dummy figures. Sample chart How Do We Conduct Our Research? Sample Charts

13 Development of Total Market Overview of the size of the total market until the current year and forecast for the upcoming years in quantity (m² that are serviced) and turnover. Split by customer segments. Split shown for each service and sub-service type. This chart shows dummy figures. Sample Charts

14 Sample chart Information about the Facility Services Sector Overview over specific trends, developments in the area of Facility Services. Sample Charts This chart shows dummy figures.

Sample chart Market Concentration is Further Increasing Germany: Top 10 for Facility Servies, Market Shares in Terms of Quantity in 2016/2015 and

15 Sample chart Market Concentration is Further Increasing Germany: Top 10 for Facility Servies, Market Shares in Terms of Quantity in 2016/2015 and Change in %. Analysis of the actual market size and share of the different sub-services for each Service type. Sample Charts This chart shows dummy figures.

16 Sample chart Size and Share of Different Segments Analysis of the actual market share of the different segments as well a forecast for the upcoming years. Sample Charts This chart shows dummy figures.

17 Sample chart Competition Analysis for Each Segment in Report Structure Top companies with market shares including development by: Sample Charts Service Type* Technical (Hard) Entrepreneurial Infrastructural (Soft) Customer Segments Industry & Manufacturing Commercial Retail Healthcare Government & Education Transport Sports & Entertainment Others *also shown by subcategories

18 Market Concentration Sample chart Analysis of the Market Concentration among the top companies. Sample Charts This chart shows dummy figures.

make comparisons of the development on years and segments by your own.

19 Pivot Table Pivot Table Additionally to the visualised report a Pivot Table will be included With use of the analyse tool you can individually make selections of the available data to make comparisons of the development on years and segments by your own. Pivot tables are available for the competition analysis as well as for the total market and forecasts. Pivot Table

20 Investment Plan for Your Market Research IC Market Tracking Facility Services in DACH 2017 Prices & Conditions Single Issue IC Subscription* Scale of Discounts Single Country All 3 Countries** 3.950, , % % Available Countries Germany Austria Switzerland * IC Subscription: 20% price advantage compared to single issue. The subscription can be cancelled after two purchases of the study, but not later than 31st December in the year in which the last study has been received. If the subscription is not cancelled, it is extended by one more year. The price is the individual price for at least two orders of the study (order year and the following year). Price changes must be announced by Interconnection at least six weeks before 31st December. ** Price Special (scale of discounts are not applicable, subscription applies) Price includes an interactive PDF Document. All prices shown exclude sales tax Interconnection Consulting S.20

21 Your Advantages as a Subscription Customer IC Subscription Please choose between Subscription* or Single issue As a subscription customer, you will receive the chosen report automatically at a reduced price from now on as soon as the new edition of the report is published. Additionally you have access to the following benefits: Price advantage IC Standard Subscription (annual receipt of an IC study or IC study package): 20% price advantage compared to single issue taking into account the scale of discount Annually updated reports on fixed dates One time a year free web conference with the Analyst of the report (presentation of key results, background information, answering of questions) Info-Hotline: answering of questions with regards to the report and on methodological issues relating to market research Flexible subscription packages: 2-year intervals, alternating countries, product change, etc., if possible. Conditions on request Easy termination: After 2 issues each subscription can be terminated easily Interconnection Consulting S.21

Interconnection Delivers Data for Company Decisions About Interconnection Interconnection is one of the leading institutes for market data.

22 Interconnection Delivers Data for Company Decisions About Interconnection Interconnection is one of the leading institutes for market data. Our studies support the leading companies in defining targets and marketing strategies, including competition monitoring and control of marketing actions. Interconnection draws its Know-how from over 100 international market studies per year and a number of Ad-hoc studies in several industries. Next to market data we offer for the construction branch Ad-hoc studies in the field of distribution analyses, pricing, market entry strategies, customer satisfaction, image analyses etc. Our Consultant supports companies also when it comes to translating data into actions, i.e. the development of marketing strategies. Interconnection Consulting S.22

Map Focus Groups Indicator Models Market

23 Our Market-Intelligence Tools About Interconnection Market Analysis Distribution Analysis Customer Insight Market Forecasts Market Volume Channel Map Focus Groups Indicator Models Market Shares & Entry Distribution Matrix Buying Motives Life Cycle Models Competition Analysis Margins Customer Benefits Econometric Analysis Brand Analysis Customer Satisfaction Price Research Webverstärker Brand Scorecards Brand - Triangle Brand Affinity Importance/Satisfaction Portfolios Customer Loyalty Customer Typology Price-Sales-Function Price-Simulation-Tool Optimal Pricing E Commerce Insights Search Engine Marketing Web Channel Analysis Interconnection Consulting S.23

24 Chosen References References "IC is a permanent partner of ours and provides helpful data for decisions." Herr Bernd Blümmers General Manager, Saint-Gobain Solar Systems Central Europe Interconnection Consulting S.24

25 Contact If there are any questions please do not hesitate to contact us! Interconnection Consulting Dostojevsky Rad 11, SK Bratislava Tobias Stickelberger Tel: : Fax: stickelberger@interconnectionconsulting.com Andreas Erdpresser Managing Director Tel: Fax: erdpresser@interconnectionconsulting.com Interconnection Consulting I Vienna Oberstdorf Lviv Bratislava Inquiry Interconnection Consulting S.25

Factsheet: Facility Services in DACH 2017 Factsheet Included in the Report interactive PDF, Pivot Tables Pages (approx.) 100/ per Country Optional: Hard Cover: 150 Price Per Country: 3.

26 Factsheet: Facility Services in DACH 2017 Factsheet Included in the Report interactive PDF, Pivot Tables Pages (approx.) 100/ per Country Optional: Hard Cover: 150 Price Per Country: All 3 Countries: Detailed Information about special offers, scale of discount as well as subscription prices are presented within the order form or the interactive price calculator. Options of ordering Fax: Click Buy Now on the website and make your order with the interactive price calculator. Print out your order form (at the end of the Full Details document and fill in your data. Content of the Market Report Structure of the Study Market Structure Methodology Language of the report English, German on Request Introduction, Market structure and Executive Summary Definition and demarcation of product groups, and as well an executive summary of the outcome. Market drivers Summary of the most important economic influence factors on the market. Total Market Analysis Total market development and forecasts for all market segments in quantity and value by regions, product groups, business segments, customer segments, distribution channels and opening types. Competitive Analysis Market development by value for each region and segment. Market shares of the top manufacturers for each region and for each application for the last two years Countries Germany, Austria, Switzerland Regions Germany: 5 Regions Austria : 9 Regions Switzerland: 6 Regions Service Types Technical FM, Soft FM, Enterpreneurial FM Customer Segments Industry, Retail, Office, Healthcare, Government & Education, Transport, Sports & Entertainment, Residential, Others Contract Types Individual Contracts, Vertical Contracts, Horizontal Contracts, Complete Contracts Contract Fulfillment Own employees, Subcontractor Methodology and Data Sources The market and competitive analysis is conducted through interviewing the most important manufacturers in the respective industry. All data are cross-checked for plausibility and evaluated by means of additional sources of information. The market models and forecasts are based on economic indicator models, which are developed individually for each market. The influencing factors are analyzed by means of multivariate regression analysis and updated each year. The economic indicators and environmental data are a result of secondary research of prestigious statistical institutes and are supplemented by internal market analyses. Interconnection Consulting S.26

IC Market Tracking 2016 Facility Services in: Germany

Interconnection Vienna I Bratislava I Lviv I Mexico City I Oberstdorf www.interconnectionconsulting.com we show you the way IC Market Tracking 2016 Facility Services in: Germany Austria Switzerland Table