ART are active members of IATA, DTTAG (Dubai Travel and Tour Agents Group) and ATTAC (Abu Dhabi Travel and Tourism Agencies Committee).

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Horace Wilkerson
5 years ago
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1 Corporate Profile

2 Al Rostamani Travel and Holidays (ART), a member of the highly reputed Al Rostamani Group, is a pioneer in providing travel services in the U.A.E. for the past 38 years. ART has been a recipient of numerous awards over the years. In 2013, ART became the first travel agency in the UAE to be awarded Superbrand status. In 2011, ART participated in the Dubai Quality Appreciation Program and was awarded a certificate of appreciation. Our Mission We are committed to providing superior products and services supported by attentive customer care, personalised service and fair pricing to meet or exceed the expectations of our customers. Our Vision To be the most trusted name in delivering innovative, enjoyable and satisfying travel experiences catering to our customers unique lifestyles. Integrity Our research leads us to believe that existing market options have sometimes over-sold and underdelivered, driving expectations high and then failing to meet expectations. We are conscious of this fact and therefore adopt a more conservative approach when it comes to making offers of service and products. Culture We are committed to providing a fresh approach with new ideas and energy, based on a radical approach to the market place through placing the emphasis on service delivery. Other relevant information relating to scale of operations With a strength of five locations around the U.A.E and a growing corporate client base of more than 300 companies, ART is in a position to handle large volumes and has greater buying power to efficiently manage the travel needs of both MNC s and local corporate clients. Besides offering excellent value; we provide quality service through a dedicated team of professional consultants whose knowledge and experience span a period of between 5 to 37 years. Al Rostamani LLC are proud recipients of numerous outstanding achievement awards from major airlines, hotels, car rental companies and other suppliers worldwide. Details of Membership / International Accreditation ART are active members of IATA, DTTAG (Dubai Travel and Tour Agents Group) and ATTAC (Abu Dhabi Travel and Tourism Agencies Committee). Being a fully fledged travel agency, ART possesses the following attributes that would be beneficial to Client. Page 2 of 12

3 Corporate Division ART currently offers a one stop shop solution covering a full range of services you would expect from a professional Travel Management Company. Travel Services mentioned below are offered through our corporate division. SERVICES: Airline Bookings & Ticketing Hotel Accommodation Car rental Meet & Assist (MARHABA) Airport Transfers MICE (Meetings, Incentives, Conference & Events) Outbound & Inbound Visa facilitation Rail Bookings Holiday/Leisure Travel Packages Below are some of the additional benefits that would be extended to your company whilst managing the account; Key Account Manager Travel policy compliance Competitive Management Fee Negotiating Corporate & Adhoc Deals Management Information Reports E-Tracker Refunds Crisis Management Traveler Tracking System 24/7 Service Inbound Division To leverage our excellent brand equity, we have developed a full-fledged Inbound Tour Division and have contracted rates with most hotels in Dubai and other Emirates in the UAE. SERVICES: FIT room rates Group room rates (Meetings Incentives Conventions & Exhibitions) Meet and greet (Marhaba and Ahlan services) Airport transfers Sightseeing tours Dhow Cruises Desert Safaris Visa assistance Car Rental Services Corporate Events Owned fleet of Coach and Cars Page 3 of 12

4 Leisure Division This is the place for our corporate client to find that perfect holiday destination, whether it is a quick getaway, a reward weekend for a top achiever or an extensive overseas sojourn, our mission is to find exactly what you need at the right price. From hotels, resorts, cruises, car rentals, rail, flights and travel insurance, we can book any service for you. We are also the Sales Agents for unique and exclusive holiday products like: Rail Europe Swiss Travel System Globus Family of Brands Thomas Cook NRI Holidays Interhome Matterhorn Disneyland Paris Disney Cruises Servicing locations ART Locations in the UAE: Dubai Head Office The Maze Tower (ARG Corporate Office), Sheikh Zayed Road Mall of the Emirates Al Rostamani Building, Al Maktoum Street, Deira Abu Dhabi Hamdan Street Sharjah Ibrahim Mohamed Al Madfa Street Page 4 of 12

5 Milestones 1979 : Thomas Cook Al Rostamani Travel & Holidays launched as a joint venture Signed exclusive contract with Globus Cosmos (coach tours) 1998 : Signed exclusive contract with Rail Europe 2001 : Signed exclusive contract with Thomas Cook NRI 2002 : Signed exclusive contract with Disneyland Paris 2004 : Celebrated 25 years of customer care in the UAE 2007 : ART appointed UAE appointed representatives of GSM (Global Specialist Markets), an association of high quality and Independent Travel Management Companies form around the world 2009 : Signed Franchise agreement with Sri Lankan Holidays, ART celebrates 30 years 2012: Awarded Certificate of Appreciation for participating in the Dubai Quality Award s Dubai Quality Appreciation Program conducted by the Dubai Economic Dept. 2016: Signed representation agreement with Interhome : Voted Superbrands UAE s Choice. First Travel Agency in the region to achieve this accolade 2017: ART migrated from a legacy system to a newer travel technology platform providing front and midoffice (Nextra powered by Iween) and back office (SAP) Page 5 of 12

6 Management Agency Owners ART is wholly owned and managed by the highly reputed Al Rostamani Group. Mr. Marwan Al Rostamani Chairman Mr. Hassan Al Rostamani Vice Chairman Al Rostamani Group Companies Abdulla Al Rostamani Properties Al Rostamani Communications Al Rostamani International Exchange Al Rostamani Pegel Al Rostamani Trading Company Central Trading Company Dubai International Securities Emirates Electrical Engineering United Diesel ART Management Mr. Hossam Andraous General Manager Mr. Saroj Sinha Manager Relationship & Destination Management Ms. Meera Abu Madi Finance Manager Mr. Mohamed Riyaz Rahumansha Team Leader Corporate Division Page 6 of 12

7 Travel Service Capabilities Travel Management Services (One-Stop-Shop Solution) provided by a dedicated consultant managing the above mentioned travel related services In addition to this, ART also offers the following value added services free of charge: Basic travel insurance with airline tickets. Account management. MI reports on a monthly basis. 24/7 after office hours Emergency Travel Service (ETS). Operation hours The Corporate Division works 7 days a week. (Consultants -08:30-18:30 and ETS Team 18:30hrs - 08:30hrs). In the event of sickness or during leave, staff would be replaced by an equally qualified consultant. The services of a Relationship Manager will also be provided to oversee the smooth operation of your account. After office hours / Declared Holidays In the event of an emergency, Company staff member or Travel Coordinator should contact: Telephone: / art.emergency@alrostamanigroup.ae In the event, above numbers are not reachable for any reason, below personnel could be contacted: Team Leader Corporate Division Mr. Riyaz Rahumansha: Supervisor Destination Management Ms. Shyla Usman: Page 7 of 12

8 Customer Service Standards Automated Programs Client profile records are automated in order to avoid repeating inquiries on preferences, which are updated periodically. Reservations with schedule and fare changes etc. are updated by the airlines, hotels and car hire companies through queues which are monitored constantly by the consultants and updated to the client. Currently, consultants do a research on sourcing the lowest airfares using SABRE GDS for Commercial Carriers and Low Cost Carriers using their airline portals. Communication Channels We channel the happenings and changes in the travel industry through the following channels: Verbal updates Direct /fax shots on Airline special offers and holiday packages /Fax transmissions of urgent and important changes such as air fares and flight schedules. Traveller Profiles We build and update traveller profiles through the Client File tool which is powered by the GDS. This will also interface with the Self Booking Tool for use by our travel consultants as well as the traveller who will be able to create and update his/her own profile at his/her own convenience. Benefits: The consequence of standard formatted profiles and a common structure will be of a better quality Provide a clear and efficient process to avoid quality gaps Enable the travel consultant to concentrate on his core competence Process optimization and increased profitability Immediate recognition of the travelers and adherence to travel policies. The profiles include a lot of useful information, such as expiration date of the passport, valid visas, airline preferences, frequent traveller programs and much more. Page 8 of 12

9 ART s Leading Clients Oil & Gas Industry Law Firms Semi Government Banks/Financial Institutions Others Page 9 of 12

10 ART s Leading Clients Al Rostamani Group Companies Page 10 of 12

Customer Satisfaction Corporate Feedback Total 41 Corporate responses to Customer Satisfaction Survey for the year of 2017, with 93% satisfied with ART service.

11 Customer Satisfaction Corporate Feedback Total 41 Corporate responses to Customer Satisfaction Survey for the year of 2017, with 93% satisfied with ART service. Overall Satisfaction with ART Service 60% 59% 50% 40% 34% 30% 20% 10% 0% 7% 0% 0% 0% S Agree Agree Neutral Disagree Strongly Disagree Not Applicable Self Booking Tool Nextra ART will deploy its customized Corporate Self Booking Tool Nextra, a product from its new technology platform. The corporate booking platform guarantees corporate companies a simplified and efficient solution for their business travel. The personalized, intuitive, and efficient interface allows employees to quickly book Air, Hotels Transfers etc. from a single interface. Approval flows are integrated as well to enable seamless confirmations. The platform is also integrated with a mobile solution enabling employees and managers to book, approve and complete all travel process on the go. The Nextra corporate booking platform once implemented will enhance efficiency, profitability and ease of use across a corporate enterprise. Page 11 of 12

12 Salient Features Customized Interface Multiple Supplier Integration Corporate deals Integration Credit limit Settings Profile and Travel policy integration Pre-trip approvals Single, Multiple and Sequential approvals Integrated Mobile Platform Revenue/Accounting Management Detailed informative and customized reports The latest travel related functionalities that will be available to your company through our cutting edge technology are: Pricing & Fares Traveller Profile Management Sourcing options through a multiple GDS platform Lowest logical fare search Reservations of Air including LCC s, hotels, cars, insurance and other travel related services through one single platform Continuous price check after ticket issue Policy Compliance Company policy compliance eg: Preferred carriers/suppliers Pre-Trip Approval Security Traveller tracking Automated Traveller alerts HR Systems Expense Management Capability to integrate with most HR systems Integrated Mobile Platform Reporting Reports Dashboard and ability to customize as per requirements Global fare Management Capture of Missed savings Processes & Efficiency Quality control checks Consultant productivity measurements Measurement of SLA s Page 12 of 12

OUR WILLINGNESS TO GO ABOVE

OUR WILLINGNESS TO GO ABOVE and beyond the call of duty encourages us to be better each and every day for our clients, for our colleagues and for our community this is the Rawabi Holding way. Who We Are