Studio Receptionist Bristol City Yoga Ltd Job Description Role 1 July/Aug 2017 Role 2 Aug/Sep 2017

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1 Studio Receptionist Bristol City Yoga Ltd Job Description Role 1 July/Aug 2017 Role 2 Aug/Sep 2017 About Bristol City Yoga Bristol City Yoga is a dedicated Yoga studio based in the heart of Stokes Croft. Since 2008, BCY has been under the direction of Laura Gilmore, one of Bristol s most reputable teachers. Our goal is to provide high quality Yoga tuition from a number of different traditions, giving students a broad range of options and insights for their Yoga practice. It is a buzzing studio that retains its authenticity. We strive to create a safe, welcoming space for those new to Yoga, those who want to go deeper in their established practice and for anyone who is looking for support in body and mind Job Description Job title Reports to Studio Receptionist Studio Manager Job Purpose You will work alongside the other Studio Receptionists to ensure the smooth day-to-day running of the studios, and provide a front-of-house service to all students, clients, teachers and therapists. You will be the first point of contact to everyone using the space and will help to create a friendly atmosphere and keep the studio clean and presentable. In addition, the Studio Receptionists are responsible for basic administrative tasks and will provide administrative support to the other members of the studio team as required. Duties and Responsibilities Front of House Signing students in to classes, courses, workshops and events, taking payments and directing students to the correct studio/room. Ensuring students are not late to class and have the appropriate equipment with them Supporting students who are emotional or have special requirements whilst maintaining appropriate professional boundaries. Greet those hiring studio and therapy room space and their clients Answering the phone and responding to all voic messages Ensure the studio is a peaceful place to practice Yoga or receive a treatment

2 Be responsible for the security of the studio buildings, Bristol City Yoga property and student s belongings (however student s belongings are left at their own risk) Student Communication Answering queries, or referring students onto the correct person/department Giving advice and information about classes/workshops/memberships etc. - helping students find the right practice for them Informing students of changes to to our timetable or events Respond to all interaction on social media platforms Arranging one to one classes Administrative Support Responding to/forwarding s Daily cashing up of the till and banking cash/cheques Balancing petty cash Updating class cover and teacher contact records Basic Marketing Tasks Updating notice boards/blackboards with the latest events or promotions Basic website editing Scheduling posts on social media platforms as directed by the Marketing Manager Preparing the promotional A-Boards Preparing the studios and Therapy Room for use Prepare the studios for delivery of classes, courses, workshops and events and hire Supervising and assisting those hiring the studio spaces. Ensuring studio/therapy room users adhere to the terms of use Ensure the cleanliness of studio buildings Daily housekeeping tasks in all areas of the studio buildings. Tidying yoga equipment Fire Safety and Health and Safety in all studio buildings Ensuring fire exits and hallways are kept clear of debris Enforcing fire safety rules especially relating to candles and incense In Studio Shop Restocking and tidying the shop Ordering stock Stock checking and updating stock records Qualifications You will need:

3 Basic knowledge of the various styles of Yoga offered at BCY a regular Yoga practice is desirable. Excellent organisational skills The ability to multi-task Excellent interpersonal skills Friendly, confident manner on the phone and in person Good working knowledge of excel, word and software Competent spelling, grammar and use of English To be self-motivated and proactive Attention to detail Patience, empathy and understanding To remain calm under pressure and in a busy environment To feel happy working alone and alongside others The confidence to be firm and clear when required and to maintain professional boundaries Desirable Experience/Skills An established Yoga practice and a good knowledge of Yoga Creativity Experience using Mac computers (for basic tasks) First Aid certification Working conditions This role requires early morning, evening, weekend and bank holiday work. Bank holidays are viewed as normal working days. The shifts are set on a regular 2 week rota which is subject to change with advance notice. There will be opportunities to cover for the other Studio Receptionists when you are available to do so. Evening and weekend working is often lone working. Physical requirements The job requires a basic level of physical fitness, you will be expected to lift and move Yoga equipment and do basic manual handling tasks. Direct Reports None

4 Studio Receptionist Bristol City Yoga Ltd Further Information Role 1 July/Aug 2017 Hours The shifts are set on a regular 2-week rota which is subject to change according to the needs of the business and with advance notice. Current Shift Pattern From 4 th September 2017 (subject to change with advance notice) Average between hours per week Week / hours Mondays OFF Tuesdays OFF Wednesdays (7.5) Thursdays (8) Fridays OFF Saturdays (5.5) Sundays / TBC (6 / 6.75) Week hours Mondays OFF Tuesdays OFF Wednesdays (7.5) Thursdays (7.5) Fridays (7.5) Saturdays OFF Sundays OF There will be opportunities to cover for the other Studio Receptionists when you are available to do so. This cover is paid at your usual hourly rate. During the summer months (July / August) we will reduce our class timetable and our reception hours accordingly. Your hours will remain within the average of hours per week. On bank holiday weekends we may reduce our classes and therefore our reception hours, these hours will be confirmed in advance with you. Start Dates To start training week beginning 24 th July. As we run a reduced class timetable through August the reception hours are reduced, see attached for these hours. To start full hours week beginning 4 th September

5 Training Week beginning 24 th July 2 x shadowing shifts between Mon Fri , we will confirm these with the successful candidate. 31 st July 3 rd September shifts below: 31 st July 6 August 8 hours Wednesday (4.25) 7 th August 11 th August 16 hours Monday (4.75) Wednesday (4.25) Thursday (3.75) Friday (3.25) Monday (4.75) 21 st 27 th August hours Wednesday (4.25) Friday (3.25) 28 th August 3 rd September 8 hours Wednesday (4.25) 14 th August 20 th August 8.5 hours (As you will still be training these shifts are more reduced than usual, once you are trained we will keep your hours in the average bracket of hours per week during July/August) Contract We are in the process of setting up PAYE and will look to move this role to an employed contract as soon as possible. Therefore, this role is currently self-employed. You do not already need to be registered as selfemployed but must be willing to register if you are successful. We operate a probationary period of 3 months. Pay 8 per hour What We Offer Free Yoga classes *subject to advance booking terms and conditions A friendly and supportive working environment How to Apply Please send your CV with a covering letter to lizzie@bristolcityyoga.co.uk Approved by: LAURA GILMORE - DIRECTOR Date approved: 17/7/17 Reviewed:

6 Studio Receptionist Bristol City Yoga Ltd Further Information Role 2 Aug / Sep 2017 Hours The shifts are set on a regular 2-week pattern - but this is subject to change according to the needs of the business and with advance notice. We will do our best to maintain the number of hours stated above. Current Shift Pattern From 4 th September (subject to change with advance notice) Average between hours per week Week 1 18 hours Mondays (7.5) Tuesdays OFF Wednesdays OFF Thursdays OFF Fridays OFF Saturdays (5) Sundays (5.75) Week 2 15 hours Mondays (7.75) Tuesdays (7.25) Wednesdays OFF Thursdays OFF Fridays OFF Saturdays OFF Sundays OFF There will be opportunities to cover for the other Studio Receptionists when you are available to do so. We reduce our timetable during the summer months, therefore this role will be on a 10 month contract running September June (inclusive). There may be opportunities for cover during this time. On bank holiday weekends we may reduce our classes and therefore our reception hours, these hours will be confirmed in advance with you. Start Dates To start training week beginning 28 th August. To start hours stated above week beginning 4 th September Training Week beginning 28 th August: 2 x shadowing shifts between Mon Fri , we will confirm these with the successful candidate.

7 Contract We are in the process of setting up PAYE and will look to move this role to an employed contract as soon as possible. Therefore, this role is currently self-employed. You do not already need to be registered as selfemployed but must be willing to register if you are successful. We operate a probationary period of 3 months. Pay 8 per hour What We Offer Free Yoga classes *subject to booking terms and conditions A friendly and supportive working environment How to Apply Please send your CV with a covering letter to lizzie@bristolcityyoga.co.uk The closing date for applications is Sunday 13 th August Interviews will take place on Thursday 17 th and Friday 18 th August 2017 Approved by: LAURA GILMORE - DIRECTOR Date approved: 17/7/17 Reviewed: