ChaRM Your SAP Solution: Learn How AmerisourceBergen Extended the Use of ChaRM to Further Enhance the Transport Management Process Aurora McLean

Transcription

1 ChaRM Your SAP Solution: Learn How AmerisourceBergen Extended the Use of ChaRM to Further Enhance the Transport Management Process Aurora McLean AmerisourceBergen Mark Hansraj Alpha Sirius

2 LEARNING POINTS Learn how to make SAP Solution Manager ChaRM work for your organization Use ChaRM to bring organization and controls to your transport management process Streamline your process to manage transports in ABAP and non-abap based system landscapes

3 AGENDA Who we are Our SAP Journey SAP Change Control Challenges Requirements Timeline Best Practices Technical Considerations Lessons Learned Benefits

4 Introduction Mark Hansraj Senior Consultant Alpha Sirius Inc. Over 16 years of experience in Information Technology & other industries with Fortune 500 companies. Excellent Project Management, technical and communication skills. Involved with SAP Solution Manager since Implemented Solution Manger at various SAP clients.

5 About Alpha Sirius Inc. Alpha Sirius Inc Facts: Founded in Expertise in project management, portfolio management Operations Optimization Provides end-to-end solution development caused by disparate functional and technical implementation processes. Delivers value by bridging this gap by providing consulting services and implementation assistance with tools such as Solution Manager. One of the first certified partners with SAP for Run SAP Methodology Our core competencies lie in several areas of SAP : Program Management Portfolio Management Software Lifecycle Mgt. Change Management Training & Development Systems Management Offshore Support/Development

6 Introduction Aurora McLean Director SAP Change Release Management AmerisourceBergen Over 5 years of SAP experience Managed up to 7000 transports a year AmerisourceBergen is driving innovative partnerships with global manufacturers, providers and pharmacies to improve product access and efficiency throughout the healthcare supply chain and enhance patient care

7 AMERISOURCEBERGEN - WHO WE ARE

8 A DAY IN THE LIFE OF OUR DISTRIBUTION

9 OUR SAP JOURNEY Decision: Replace multiple legacy apps with SAP Go-lives: SAP CRM, SAP NetWeaver Portal, SAP NetWeaver IDM Go lives: SAP ERP, SAP NetWeaver BW & SAP NetWeaver PI Considerations & more Go-lives: SAP HANA, SAP NetWeaver Landscape Virtualization Management

10 SAP VOLUME Extremely high daily volumes (75,000 invoices and 1.2 million line items) Aggressive response time & availability requirements for customer facing ordering systems

11 SAP CHANGE CONTROL #Solman Challenges Thousands of transports Complex, integrated environment Manual processes

12 WHERE WE STARTED. Time consuming and manual process to identify transports for a given Release 3 Sources to Reconcile HPQC Clarity SAP CTS Buffers Transports get moved in the wrong sequence Transport dependencies get missed Want to reduce the amount of time it takes to build the Release bundle, improve efficiency and accuracy "We can't solve problems by using the same kind of thinking we used when we created them." ~ Albert Einstein

13 REQUIREMENTS Assembled core team to identify process priorities related to managing SAP transports : Change Control SAP transport approval workflow Automated SAP transport migration based on approval Audit Traceability SAP Transport Object Collision Detection SAP Transport Dependency Management (across systems) SAP Transport Retrofit processing (SYNC Transports, N & N+1; i.e.; managing changes in 2 development environments for all systems)

14 TIMELINE Phase I Project Preparation System Upgrade to weeks Phase II Blueprint Design 10 weeks Phase III Realization 14 weeks Phase IV Final Preparation / Go-Live 2 weeks Upgrade Solution Manager 7.0 to 7.1 obm1-sandbox odm1-dev opm1-prod obm1 & DM1 System Setup & Validation Fit-Gap Analysis ABC & SAP ChaRM Transition Plan Implementation Plan Configure / Unit Test Functional Testing Landscape Plan Establish Proof of Concept ChaRM for N-1 Landscape Implement Solution in Production ophased Lanscape Cutover Deliver Training Post Implementation Hypercare Document Training Material Transition to support #Solman

15 BEST PRACTICES #Solman Assemble your core team with representatives of each role within the process Bring in skilled expertise, somebody who has done this before Get buy-in and support from Leadership and Management Define and document your processes, As Is To Be Establish a development & test environment with systems to simulate your production support landscape

16 BEST PRACTICES Establish Clear Scope Define your Roles Engage Internal Audit Test, Test, Test Create Buzz

17 ChaRM EMBEDDED IN ALM Service Desk Change Request Management SAP Solution Manager Tester Service Desk Employee Dev eloper IT Operator Service Desk Messag e Reques t for Chang e Change Transa ction Feedback Change Manager PRD Controlled transports QAS Controlled transports DEV Requester ABC Tools Maximo Clarity Solution Manager (BPH) HPQC Solution Manager Change Request Management Technical Infrastructure Transport Management System Enhanced Change & Transport System

18 TECHNICAL CONSIDERATONS Decision to apply SP5 has enabled the ability to leverage functionality that allows document/transport management flexibility that was not available in SP4 Movement of transports from one document to another Movement of documents from one project to another SP5 has delivered functionality that is the foundation for our Solution Manager ChaRM Project and Document strategy through the ability to do status dependent imports

19 ChaRM & CTS Release Route: Defines target buffer for release of a transport Delivery Route: Defines target buffer after transport is imported Import Job: Imports transport to target system Transport of Copies: Test transport to QE1 QE1 Transport buffer SE1 Transport buffer PRD Transport buffer DE1K DE1K DE1K DE1K DE1K DE1K DE1K DE1K DE1K DE1K DE1 QE1 SE1 PRD

20 #Solman ChaRM SCREEN

21 UPGRADE LANDSCAPE (N-1 concept) DEVL Q/A STAGE PROD D#1 Q#1 S#1 P#1 C#1 (N-1) V#1 Current transport path starts Nov 4 - CE1/CC1/CB1 now active for Dev prod support starts Jan 13 - VE1/VC1/VB1 now active for prod support starts Mar 3 - SE1/SC1/SB1 removed from prod support landscape Sept 1 Build 4 live (same as current transport path) 21 AmerisourceBergen Corporation Proprietary and Confidential All rights reserved. This document contains confidential information which may not be reproduced, transmitted or discussed with third parties without the express written consent of AmerisourceBergen.

22 What is Retrofit - Dual Landscape Synchronization 22 AmerisourceBergen Corporation Proprietary and Confidential All rights reserved. This document contains confidential information which may not be reproduced, transmitted or discussed with third parties without the express written consent of AmerisourceBergen.

23 RETROFIT Fully Integrated with CHARM 23 AmerisourceBergen Corporation Proprietary and Confidential All rights reserved. This document contains confidential information which may not be reproduced, transmitted or discussed with third parties without the express written consent of AmerisourceBergen.

24 Retrofit Identify what can be Retrofitted Critical Retrofit Show Sequence Description Transport Method To be processed by Auto-Import Show Sequence Dependencies Dependencies must be processed first Object to be processed Manually To be processed with the Transport Tool Empty Transport 24 AmerisourceBergen Corporation Proprietary and Confidential All rights reserved. This document contains confidential information which may not be reproduced, transmitted or discussed with third parties without the express written consent of AmerisourceBergen.

25 KEY LEARNINGS #Solman Define Key Terms Agree upon the ChaRM Solution Manager Project Strategy Design your workflows & procedures Use the ChaRM document types to support the change types Work with Security to define and test all roles Develop Detailed Cutover Plan

26 ChaRM BENEFITS Improved planning, coordination and communication of changes across the entire solution Process improvements in combination with tool automation, would reduce the amount of time spent on each change Reduce transport inspection from 100% to those likely to have impact based on automated alerts from ChaRM Minimize errors in process due to manual steps Improved procedures for keeping dual landscape in SYNC through use of Retrofit Reduction in total # of transports imported to Production through the use of Transport of Copies

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