Deputy Service Manager

Transcription

1 1. PURPOS OF JOB: Promote a vibrant culture with an uncompromising commitment to excellence and fully integrated support and development services, reflecting the needs of those accessing the service. Lead a small team of staff to work effectively with vulnerable young people, ensuring that their work is of outstanding enduring quality. Be part of an outcome-focused team that is responsive to young people and commissioners. Work to ensures services consistently reflect best practice are financially viable and offer outstanding value for money. Work with line management and staff to ensure that performance targets and contractual requirements are met and exceeded. Support staff to ensure that all client related data is recorded accurately and that the service meets all QAF requirements are met in a timely and planned manner. Work positively with all local stakeholders including commissioners, providers, local community groups and young people. 2. DIRCTLY RPORTS TO: Service Manager/Regional Manager 3. RSPONSIBL FOR TH MANAGMNT OF: Supported Housing Officers/Reception staff/administrators and Volunteers. 4. KY ACCOUNTABILITIS: Finance Control Maximise rental income and minimise losses by managing rent account, lettings and referrals to the highest standard. nsuring that all staff are aware of service targets and that rental income and management of rent arrears is performance managed, adhering to all Centrepoint s policies and procedures. Train and support staff to understand the necessity and importance of benefit claims being completed accurately, promptly and maintained in order to maximise young people s income. nsure the service operates within its allocated budget as part of this you will be expected to produce a draft the budget on an annual basis. You will also ensure all onsite finances are handled, monitored and recorded accurately; including petty cash and rental statements in accordance with Centrepoint s procedures. 1

2 nsure that IPOS is completed in a timely way. Staffing Inspire and enable staff to perform well; both as individuals and as part of a team; by being professional and empowering. Provider regular structured support and adhere to Centrepoint s 1:1 meetings procedures, appraisal policy. nsure that poor performance is managed tightly, and identify learning and development needs and respond appropriately in consultation with Centrepoint s Learning and Development Team. nsure the implementation and adherence of Centrepoint s polices and procedures across the service. Support Services and Service Delivery Develop and foster positive relationships with all internal and external stakeholders; representing Centrepoint professionally at a variety of levels in the local community. Create positive move on opportunities and support for young people. nsuring that any information is shared with partner agencies is within the terms of local information sharing protocols and in line with Centrepoint s policies and contractual requirements. Assist in the management and co-ordination of the activities of the service, including management of staff team, locum workers and volunteers, so that the service runs efficiently and effectively, making the best possible use of financial and human resources. Prepare high quality professional reports for internal and external stakeholders when requested in a timely manner. nsure that all aspects of young people s files and service files meet Centrepoint s required professional standard and that all aspects of the Data Protection Act followed. Lead staff so they maintain precise and up-to-date client related paperwork and databases. nsure that all support offered to young people is delivered in line with contractual obligations and in accordance with best practice models within Centrepoint. Respond, and ensure staff team respond, in a suitable manner to the welfare of young people including child protection and vulnerable adult issues: in accordance with requirements and Centrepoint s policies and procedures. Facilitate and empower young peoples access to and take up of other support services linking into local community services where possible. nsure that all young people accessing the service have wide ranging opportunities to participate in the service development; liaising with other departments i.e. Participation as required. nsure the premises are maintained to a high standard and meet all legal and statutory requirements to operate safely, effectively and 2

3 efficiently. nsure that all maintenance needs are reported and progressed in accordance with agreed timeframes. To work as part of a team to prepare voids for letting, this may include some cleaning duties. Celebrate diversity by ensuring that all Centrepoint s qual Opportunities and diversity polices and anti discriminatory practices are adhered to. To carry out any other reasonable requests by management, consistent with the nature and grade of the role. To accurately record and monitor data, set targets and evaluate performance outcomes. 3

4 Person specification Detailed below are the type of skills, experience and knowledge that are required of applicants applying for the post. The ssential Requirements indicate the minimum requirements, and applicants lacking these attributes will not be considered for the post. The points detailed under Desirable Requirements are additional attributes to enable the applicant to perform the position more effectively or with little or no training. They are not essential, but may be used to distinguish between acceptable candidates. Category ssential Desirable Assessment Knowledge and Skills 1. NVQ 3 or other professional qualification in related field or the willingness to work towards this. D AF/DC 2. Strong written and verbal communication. IT skills necessary to undertake all administrative and reporting requirements. 3. Up-to-date knowledge of welfare rights and other legal information that may affect vulnerable client groups, able to advise young people on these resources. T/AF I 4. Ability to undertake holistic support needs and risk assessments of young people and identify appropriate support for them 5. Ability to understand the nature of Centrepoint and it s financing, and monitor a budget using a computerized system. D D I/T AF/I/T 6. A strong and demonstrable commitment to promoting Centrepoint s approach to equality and diversity in all work undertaken. xperience I 1. Previous experience of supervision to volunteers / student placements would be advantageous. AF/I 4

5 2. Relevant experience working with vulnerable people in a supportive setting, including supported housing, social care, health care. 3. Previous experience of effectively working with support programmes that improve the social skills and life skills of a vulnerable client group AF/I AF/I Key: AF = Application form. I = Interview. R = Reference. T = Test. C = Certificate. DC = Document checks. 5

6 Centrepoint Values All staff at Centrepoint are expected to work according to our six values. Below are examples of the behaviours expected for each of them. These will be assessed at interview and are included here to inform your expectations of the type of person we are looking for to join our organisation. Integrity We always put the good of young people and Centrepoint first We commit to living these values in our professional lives at Centrepoint We work hard to build trust and productive relationships We are honest and transparent We confront issues early in a direct and constructive way Humility Our work is a service that supports and challenges each person in our sphere of influence to fulfil their potential and ensure that they are engaged and inspired to perform We show empathy, sincerity and are servant-hearted in our approach We are self-aware; continuously seeking to improve and we take full responsibility for our own development We offer to help without hesitation and ask others for support when we need it We respect and learn from each other and about each other; using that knowledge to work better together Accountable We know what we have to do and why. We have high standards and expectations of ourselves nergy We are ambitious for young people and we have relentless drive, commitment and resilience to achieve that We act decisively, using our energy to deliver and exceed expectations We understand our strengths and use them to strive for excellence We have creative optimism and we embrace change and drive it We have the courage and stamina to make tough decisions and see them through ntrepreneurial We are enterprising and innovative professional, optimistic and always thinking about how to improve We are commercially aware and financially conscious We communicate well and bring people with us We know and understand our business and the impact of both internal and external forces We always ask ourselves how it can be done better; we are more why not? and have the flexibility to adapt Focused We deliver for and with young people in a way that is creative, inspiring and enjoyable We have a clear direction and are fully accountable for delivery in our area We take personal responsibility to deliver and exceed expectations We seek and gain the commitment of others; helping others to achieve what they need to do, by inspecting what we expect. We celebrate success and reward the right behaviour at the right time; fully supporting the appropriate challenge of inappropriate workplace behaviours We put young people at the heart of all we do We are mindful of risk, seeking to be risk intelligent We create a collaborative spirit where people are treated equally with respect We focus relentlessly on results 6