GILBERT A. BAUTISTA PROFESSIONAL EXPERIENCE:

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1 GILBERT A. BAUTISTA Blk 6 Lot 43 Altezza Subd. Nova Romania PH3 Deparo Caloocan City. Mobile No / Add: gilbert_bautista@yahoo.com PROFESSIONAL EXPERIENCE: NISSAN SERVICE CONSULTANT Arabian Automobiles Co. LLC April 03, 2007 to Aug 15, 2011 Sell the proper repairs and/or service responsive to the customer s perceived needs. Present the service menu of recommended services to every service customer conjunction with the customer s recorded service history. Make a genuine effort the maintenance service due on every service customer s vehicle utilizing proper service advisor procedure. Advised customer s about necessary service for routine service maintenance. Help to identify a mechanical problem by asking question to the customer or doing a visual inspection or road test. Confer with the customer about inspection result, recommend corrective procedures, and prepare repair order for the needed repairs. Prepared a repair order showing the time of completion, repair cost estimate labor and parts for service to be done. Write a brief description of the problem on the repair order to help the technician to locate and diagnose the customer concern Monitor the work progress and updates to customer. Explain the work performed and the service charges to the customer. Handle customer inquiry and complaints.

2 SERVICE MANAGER November 2003 to March 31, 2007 Overall in charge of Service operation (Planning, Organizing, Coordinating, Motivating, Controlling and operating) Monitor Service Operation and personnel performance if in line with the Company Mission and Vision. Set goals in achieving labor and parts sales and total Customer Satisfaction. Monitor workshop sales (labor and parts) profitability analysis. Create program and promos to increase vehicle inflow based of analysis. Set monthly Target based on current situation. Study the current situation and create action plan. ASST. SERVICE MANAGER June 2002 to November 2003 Overall in charge of the Service operation in absent of service manager. Monitor workshop capacity, labor sales, and technician productivity. Assist all Service Advisor in receiving delivering customer vehicle. Recommend / implement counter measure to lessen if not eliminate problems and complaint. Handling all customer complaints. Monitor Productivity and performance of the workshop personnel Visit all Fleet account and ensure their Satisfaction. SERVICE ANALYST February 2002 to June 2002 Analyze monthly service performance (labor and parts sales, manpower, shop come back, and technician productivity) Establish program and training for all weak areas. Recommend promos and programs based on seasons and weak areas. Assist manufacturer during Dealer visit and audit (NDOS/DBS/5S evaluation) Prepared all Service report and document and submit to Service Manager

3 WARRANTY OFFICER February 2001 to February 2002 Receives / classifies warranty repairs. Evaluate warranty repair and parts required to replace. Provide approval and/or disapproval depending on evaluation. Prepared technical report and evaluation. Process warranty claim and attached all necessary document (Repair order, Technical report, estimate and Invoice) Monitor all warranty claim and warranty repairs. Secured all incident parts and/or warranty parts (defective parts). Analyze all defective parts and report to manufacturer. RECEPTION HEAD February 1997 to February 2001 Assist all Service Advisor to receive customer for service. Ensure that reception area is well managed and operate smoothly for high level of efficiency and customer satisfaction. Ensure all customers for service are received in a professional manner. Monitor appointment and walk-in customer. Monitor all service advisor and reception staff. Handling customer inquiry and complaints. Monitor Satisfaction level of all customer and CSI result. Communicate to all reception staff for the new product, bulletin, and procedures from manufacturer. Discuss all weak areas to all concern personnel.

4 CAREER ACHIEVEMENTS: 2008 CS Champion Arabian Automobiles Co. LLC Dubai UAE December TH Placer NISAC Nissan International Service Adviser Contest Nissan Motor Phil. Inc. March 2002 EMPLOYEE OF THE YEAR December 2001 SERVICE ADVISER OF THE YEAR January 2002, December 2001 and January 2000 TRAINING AND SEMINAR ATTENDED N-MSA (Nissan Master Service Advisor) Certified Nissan Middle East December 2010 NSAP (Nissan Service Adviser Education Program) Certified Arabian Automobiles Co. LLC March 2010 PEOPLE HANDLING SKILLS Guthrie Jensen Consultant Philippines September 2002 NSSW (Nissan Sales and Service Way) Nissan Motor Phil. Inc November 2001

5 Warranty Processor Training Nissan Motor Phil. Inc April SIGMA Training Nissan Commonwealth Inc. Philippines October 2001 NSAP (Nissan Service Adviser Education Program) Certified Nissan Motor Philippines Inc. March 1998 Nissan Service reception Training Nissan Motor Philippines Inc. September 1998 Service Advisor Course Nissan Motor Philippines Inc. February 1999 N-STEP 1 (Nissan Service Technical Education Program) Nissan Motor Phil. Inc. November 1997 EDUCATION: Electronic Technician Asian Institute of Applied Electronics Philippines 1988 to 1990 SPECIAL SKILLS Energetic attitude and motivation to move forward and learn Excels at multi-tasking in fast-paced environment Customer-Service oriented Automotive Technician (mechanical and electrical)

6 Computer literate (MS office / internet / Oracle With Valid driving license Philippines Can communicate slight and basic Arabic. PERSONAL INFORMATION DATE OF BIRTH : 14 th of March 1971 PLACE : Baliuag, Bulacan CIVIL STATUS : Married GENDER : Male RELIGION : Catholic CITIZENSHIP : Filipino