?Main subjects in work:

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2 Ari Lehtiö Analyst Information management centre (and) Universityʼs business administration Contact: AgoraB , University of Jyväskylä?Main subjects in work: - Universityʼs fundraising - SAP -integrations - Universityʼs web shop development (with Mr.Talaskiviʼs Plone -development group) - ecommerce - Payment processes and services - Usability of web services 2

3 Strategy and EA (Ross, Weill & Robertson, 2008) 3

4 IMPLEMENTING AND INTEGRATING E- COMMERCE IN LARGE SCALE ORGANIZATION Based on University of Jyväskyläʼs web shop -project 4

5 1. Do we really know what it is in the basket? 2. If there is something -do we know? -how it works? 3. If we don t know, who really does? ecommerce -solution Organization structure (EA) picture: 5

6 What are you selling and why? Is it really even possible? Product or service and decision to make web shop solution How much it will be cost and how much money we can spend for ecommerce solution (is it good or even possible investment to organization) Does enterprise architecture allow new operations model Do we really need some kind of web shop solution to sell our services? Is there any legal or service providers contract blocks to sell service or product? Is there some kind of possibility to make profit (financial benefit or PR (public relations) benefit for organization)? Innovation or idea of selling something (like product or service) In this case product can mean immaterial or material Start here! 6

7 If we have small business and only few products Payments redirecting and processing: Suomen Verkkomaksut Oy or other service provider Web shop solution: Elisa Markkina-avain or other service provider Product or service and decision to make web shop solution Logistics: employers delivers orders to nearest post office Customer service: employers with and service numbers or not at all (if using Payment processing service because Luottokunta Credit Card handler needs some kind of customer service contact to card holders and credit handling contract) Bank account where money goes :) 7

8 ... and in bigger scale Contracts with Credit Card processors (like Luottokunta) Contracts with banks online payments (Like Nordea) Logistics for material like (DHL and Iltella Oyj) Service providers Own organization Product or service and decision to make web shop solution CRM -solution System platform and web shop solution Product catalog Personnel administration Organization IT infrastructure Business administration Organization IT administration Logistics Own organization Service providers Base systems for organization administration: SAP Organization s bank accounts 8

9 Succeeded payment transaction in web shop Service providers Own organization Reference number Price Cultural code Time Stamp Client number Return Pages Ext... [xor] Contracts with Credit Card processors (like Luottokunta) Contracts with banks online payments (Like Nordea) Product catalog System platform and web shop solution Ok. confirmation Money CRM -solution Logistics (immaterial / material) Logistics for material like (DHL and Iltella Oyj) Organization s bank accounts Checking payment (If reference number and date match) Base systems for organization administration: SAP 9