Michael Schellenberg Engineer, MBA

Transcription

1 Michael Schellenberg Engineer, MBA Private address Baumschuelwäg Rafz (Zuerich) - Citizenship Swiss / U.S. dual citizen Birth date January 7 th, 1972 Family status Married, 3 girls Contact details prof: michael.schellenberg@orange-ftgroup.com private: michael@schellenberg-web.com mobile: skype ID: michael.schellenberg IN BRIEF Professional Services Director Currently head of Professional and Integration Services at Orange Business Services (a +12B usd French Telecom division active in IT communication services to MNCs). BSEE in Telecommunications, +14 years of stable (2 companies) international management experience in IT communication in (Geneva and Zuerich), The Netherlands (2000) and USA (1998). Specialized in IP Telephony, VoIP, Unified Communications, fix mobile integration and convergence. MBA, graduated 2002 with merit at Nimbas/Bradford, a top 10 European Business School. Fluent in English, French and Swiss German. Eight years hands on participation in the successful transformation of a telecom company into a true service company. Management of approx 60 direct and +90 indirect (matrix) consultants. On going client involvement, continuous high level service positioning experience and projects hands on. WORK HISTORY 08 + Director professional services and integration services Orange Business Services Director global enterprise converged telephony practice & Head of consulting ( 04 08), Zuerich Consultant (IP network + IT) The Netherlands Consultant (IP network + Telephony), Geneva Alcatel Network Integration Engineer (Mobile) USA, Raleigh Lucent Product Management Engineer (PABX), Geneva

2 From 99 to today ORANGE BUSINESS SERVICES *Previously : EQUANT and Global One* present Orange Business Services* Director professional services and integration services Geneva and Zuerich, Leadership role in developing and managing professionals and integration services business and practice in Member of the Swiss management team Manage P&L measure revenues, gross margin, utilization, realization and staffing level Opportunities qualification, approval and profitability responsibilities Accountability for: - pre-sales - consulting - project management - service management Business development with sales and representation of service business in opportunities Responsible for Integration Services (IS) in Customer contacts Kept converged telephony specialization (see previous role) Direct management of approx 60 in pre-sales and consulting. Indirect of approx 90. Budget of more than 26M euro direct revenues and indirect management of the total Swiss services revenue (PS, IS, IT services and CRM) of +70M euro. Setup of KPIs and dashboard, deployment of accurate pipe tracking, off/near shoring of consulting, organization per competencies, opportunity closing. Direct business accountability, financial reporting, introduction of profitability responsibilities

3 Orange Business Services (previously Equant)* Zuerich, Director global enterprise converged telephony consulting practice in Professional Services Functional lead of the telephony competence and ownership of the cross functional telephony community of practice (>200 people). Business development: - introduction (in 02) and management of services associated with IP Telephony, VoIP Convergence, Voice and video technologies. - high level customer contacts, presentations and event speeches. - expert in conducting customers financial analysis and involvement in Telephony outsourcing deals. Consulting offer development and marketing communication. Skills and knowledge: responsible for knowledge management (KM) & intellectual capital (Icap), recruitment needs definition and training plans to entire PS and sales force. Global governance and transversal communication: insure functional interlock with business unites, management of KPIs and responsible of the MNC IP transformation transversal group program. Build up the competency (from a few to +80 consultants globally and revenues to +14 Meuro of consulting), driving of sales, successful turn around of Telephony, resulting in the acquisition of several large deals though consultative selling. Global management, matrix/influence management, deployment of KM. Recognition : Management promotion: CEMA region to entire Europe (EMEA) in Jul 03 then move to Global position in Aug 05. French Telecom «GroupTalent» program Head of consulting in Professional Services Direct management / lead of 26 consultants. Responsible for consulting in (people and revenues). Main responsibilities: work activity management, team operation, hiring and motivation. Worked on several high level customer assessments engagements (i.e. financial and technology assessments) and service positioning at CIO level. Constant budget match, growth from 8 to 26 consultants and 1.5Meuro to +9Meuro in 4 years, hiring & retention, successes in consultative selling. Management of team located over Geneva and Zuerich Equant (previously GlobalOne)* Solution Consultant in Professional Services Responsible for pre-sales. Design of Complex customer IP communication solutions. Early lead in the introduction of consultative selling. Amsterdam, The Netherlands Building MNC Telecom solutions IP data network and communication, MBA, European experience, involvement in large accounts and company merger.

4 Global One* Solution Consultant in Professional Services Responsible for pre-sales and program management. Design of Voice and Contact Centre solutions, positioning solutions and customer presentations. Responsibilities for pre-paid telephony solution: market requirement specifications, vendor management & project management. Leadership of prepaid solution and reseller services resulting in revenue growth from 80 to 500 kusd/month within 6 months. Recognition : Voice networking, Pre-paid services/industry. Company European Excellence award and Management recognition for excellent performance and dedication. * note: Global one merged with Equant ( 02) then with the France Telecom enterprise division and in 06 was renamed Orange business Services: From 95 to 99 ALCATEL-LUCENT Alcatel Network Systems Mobile Telephony Network Integration Engineer in R&D Raleigh (NC), USA Technical R&D responsibilities for the integration of a carrier grade Alcatel Mobile Switch into customer s environments. Project management and management of third party vendors for interoperability testing with complex systems. Frequent customer contacts. Successful participation in several large scale integration projects. Mobile communication, English Alcatel Telecom Business Systems Product Management Engineer Geneva/Zuerich, Full technical responsibility for latest generation of large scale private voice switch (PABX). Participation in the introduction of this product in, leading to my involvement in different kinds of challenge (technical and structural) related to the market introduction of a new and complex system. Complex customer solution design (PABX networks, mobility, CC etc). Highly successful introduction of the new switch in. Telephony and PABX market.

5 EDUCATION NIMBAS Graduate School of Management ** Utrecht, The Netherlands Part time studies leading to a BRADFORD MBA degree Graduated with qualification merit (top 15 students) Nimbas School ranked 7 th best European Business School in FT of 24 Jan. 00 (MBA ranking) Thesis on Knowledge Management School of Engineering Leading to a BSEE diploma in electronics and communications engineering Graduated with distinction Apprenticeship in Electronics with Landis & Gyr Com. Leading to a federal certificate as electronics technician ** Accredication: AMBA, EQUIS, Dutch Universitit PROVEN KNOWLEDGE SUMMARY Complete IT Telecom scope Specialized in: Enterprise telephony (PABX, IPT, virtual IPCC, FMC, mobility.) and convergence Extensive experience in IP transformation, IP Telephony, collaboration and unified communications Consulting Consultative selling Pre-sales Proven Project Management proficiency on complex projects IT strategy definition in space of Telephony & Communication Financial analysis (TCO, ROI, TEI ), budget and business plans setup Telecommunications outsourcing Solution design Presentations Knowledge Management Matrix management (up to 90 professionals) Direct management (up to 60 professionals) LANGUAGES English (fluent); French (native); Swiss German spoken (fluent);. Dutch (very basic ) INTERESTS Traveling; Photography; Swimming; Technology; Gastronomy; Movies; Debating; Flying/Aviation (US pilot license); OTHER Publication: Co-Author of Measuring Organizational Readiness for Knowledge in Advanced Topics in Information Resources management volume 4 (Idea Group, Inc. publication), 2006 Telephony ROI article in itreseller magazine