Blackbaud Enterprise CRM The solution of choice

Transcription

1 Blackbaud CRM Blackbaud Enterprise CRM The solution of choice For leading organisations needing a scalable and extensible product that provides the ability to manage your supporter s journey throughout your organisation and covers fundraising, multi-channel marketing, events, volunteering, memberships and sponsorship both on and offline. fundraising.blackbaud.co.uk/blackbaud-crm

2 You re a leader and looking for your next stage of expansion, with ambitious goals around revenue, engagement and impact driven by best practices. You need an advanced CRM to manage your diverse relationships with past, current and prospective supporters, members, volunteers, influencers and corporate networks. You face unique and changing demands and require a powerful, flexible and scalable solution for your organisation s enterprise needs. You re innovative. You re complex. Growth Grow your fundraising and engagement activity with better campaign management, marketing programmes, prospecting tools and supporter tracking. Expansion Expand your reach to new teams or territories, handle extra currencies and languages, amalgamate corporate connections and strengthen performance. Knowledge Know your supporters better, analyse your campaigns and results, and keep track of many different activities taking place across your organisation. Want to find out more about Blackbaud Enterprise CRM? Get in touch: T +44(0) W fundraising.blackbaud.co.uk/blackbaud-crm E solutions@blackbaud.co.uk

3 Enterprise CRM Functionality Relationship Management Bring together information from different departments, offices and systems to achieve a unified constituent view and manage your relationships holistically. Prospect Management Identify new prospects and drive forward the cultivation, solicitation and stewardship of your most important external individuals and organisations. Revenue Management Collect, process and keep track of all types of philanthropic and wider revenue, including complex handling of Direct Debits, Gift Aid, currencies and split applications. Marketing and Communications Support multiple channels for your marketing efforts and plans with a timely and strategic approach to drive acquisition, improve engagement and increase retention. Online Engagement Enhance your constituents online experience through web, and social integration, both harness and enrich you data online, and drive increased income. Events Management From marathons, lectures, bike rides, coffee mornings and reunions, manage every aspect of the events you host and draw new insights to improve the programme. Volunteers Management First-class functionality for managing volunteer opportunities, hours worked, recognition and recruitment, and track everything from engagement to expenses. Sponsorship Management Full management of both individual and programme level opportunities for child, animal and many other types of sponsorships. Memberships Management Manage membership programmes including free, one-off and recurring subscription programmes, and drive retention and upgrades. Reporting and Analytics Model your data for new insights and use seamless roll-up and drill-down reporting to evaluate and measure performance of individuals, teams, efforts or campaigns. Data Enrichment Equip yourself with the tools to help improve your data, from keeping your addresses accurate and geocoded, to finding new social media details and managing duplicates. Payment Processing Securely accept payments through a fully built-in PCI-compliant solution with integrated Merchant Services to streamline processing and automate reconciliation.

4 Supported every step of the way Your dedicated Technical Account Manager Our award-winning Support team based in Glasgow are here to help. As part of your annual subscription you also receive a dedicated Technical Account Manager, who will look after you (and a maximum of six other organisations), including making sure the system suits your organisation s needs, providing your helpdesk with regular updates and other guidance, and helping you get the most out of the solution over time. The functionality of Blackbaud Enterprise CRM is excellent It was just what we were looking for. We ve been given the confidence that we re working with the right company and that Blackbaud is going places. -University College London Do you need hosting? With us, with you, or with someone else, whatever you prefer! Whether you would like your data hosted with us in our state-of-theart data centre in Amsterdam, with your preferred hosting partner, or on-premise, we can accommodate any preference. Want to find out more about Blackbaud Enterprise CRM? Get in touch: T +44(0) W fundraising.blackbaud.co.uk/blackbaud-crm E solutions@blackbaud.co.uk

5 It s cheaper, easier and quicker than you think. Two ways of meeting your needs. With the introduction of two unique implementation approaches, Blackbaud allows non-profits to realise the vast power of a platform that scales to the needs of any organisation: Preconfigured Or Custom With a preconfigured database, best practice business processes and a proven technology platform, Blackbaud CRM Cloud Edition offers a tightly-packaged yet scalable solution, to meet your core needs most quickly and easily while maintaining full flexibility for you to add custom requirements in the future. Blackbaud Enterprise CRM Unlimited provides a more extensive implementation phase that gives larger or more complex organisations the full flexibility to design and build out a highly-configurable platform. fundraising.blackbaud.co.uk

6 Integrates with other Blackbaud solutions: Blackbaud Internet Solutions A tightly-integrated website and solution that comes automatically within the platform. Blackbaud Direct Marketing The full integrated marketing and communication toolkit for sophisticated segmentation and delivery. Blackbaud Merchant Services The secure end-to-end payments solution for processing your donations, event registrations and memberships. Blackbaud everydayhero Integrate peer-to-peer and crowd-fundraising directly into your platform to harness the full power of social. Blackbaud WealthPoint Discover and track the affluence of your contacts and prospects, and who has greatest propensity to support your mission. Blackbaud Social Media Finder Built-in integration to discover where your contacts are on social media, and what their usage and influence is like. Blackbaud Enterprise CRM Pricing Our pricing and packages are fully adapted to your needs, so get in touch for a quote tailored to your organisation s requirements. Want to find out more about Blackbaud Enterprise CRM? Get in touch: T +44(0) W fundraising.blackbaud.co.uk/blackbaud-crm E solutions@blackbaud.co.uk

7 Integrates with external solutions: Microsoft Office A deep set of tools to harness the power of the common MS office toolset from within your platform. Microsoft Bing Maps Utilise geo-coding to map your constituents directly within the platform, so you know where to focus your efforts. Address Validation Ensure all the postal addresses in your database are complete and valid Direct Debit Validation Double-check that the direct debit details you have for your donors are correct and up-to-date. Currency Rates Ensure you can accurately report on the current value of your overseas pledges at any time. Social Sign On Ensure a seamless experience for your constituents when engaging with you online, including across websites. We needed a flexible, powerful and 21st century CRM solution and felt Blackbaud Enterprise CRM best matched our needs. -The National Deaf Children s Society (NDCS)

8 Global Community Join our extensive list of customers worldwide: