Success Stories. Industry Overview. Services Portfolio. Provide Services, Products & Frameworks and Consultancy. Airlines Services

Transcription

1 Social Media Strategy Our domain and technology expertise, coupled with a fully integrated end-to-end managed services offering, enables airlines to improve service quality and service levels for business users and customers. We help airlines establish an enterprise IT strategy to NIIT Technologies has developed a maturity model, and considers and recommends social interactions at five different maturity levels with a step wise approach based on the need and expected outcome. This can be leveraged by Airlines to easily understand whether they achieve their business goals. are at Level 1 or has actually moved to a higher maturity level where Bringing Transformational Technology to Airlines for a World Class Experience they can intelligently engage with the target market. Our e-commerce solution is a complete and configurable Web solution that delivers online capabilities, and drives revenue growth, reduce costs, and increase customer loyalty. We provide: At NIIT Technologies, we offer the Airline industry best-of-breed IT Products and Services making us a one-stop shop for value Level 1: Present Core Portal Services such as Usability and Web Accessibility consulting, Requirement Analysis and Prototyping, Web Profiles realization. We bring together more than 20 years of specialized Application Solution and Architecture Consulting, Multiple Pages experience in airline space with the right understanding of airline Browser Compliance and Testing, W3C and Web Security Blogs operations, systems and technology, along with a mature blend of Standards Compliance, Web Application Internationalization and business practitioners, process experts, and technologists. Advertisements Level 2: Listening Monitoring - Shares, Likes - Tweets - Posts - Information Spread System Integration and Testing Level 3: Responding Campaigns Social Applications e.g.: - Polls - Opinions - Communities Integrated Identities Promotions Help +sentiment go viral, prevent - sentiment go viral Real Time Dashboards Service Recovery Analytics & Business Intelligence Measurable ROI NIIT Technologies has developed a robust Application Portfolio business strategy. It maps the analysis made with the cumulative Rationalization framework as a guiding tool to rationalize application application portfolio, and identifies potential applications that can portfolio and quickly determine whether the applications are be retired. Internet Booking Engine: We offer development, testing, and Reservation, Loyalty, PSS, Catering, Operations, Financial systems, support and maintenance services to airlines implementing our IBE. Revenue Management, Revenue accounting, Crew Management, We also have expertise in several GDS and direct connectors, Cargo, Pricing, coupled with the know-how of advance applications dynamic packaging and mobile enablement. Our Internet Booking and technology ensures improved ROI on IT budget. Engine (IBE) is the world's most widely used integrated airline Business Case 1 Our domain expertise and technology orientation has helped us differentiate ourselves and deliver solutions in the Airlines Our and IT services markets worldwide. We offer outsourcing implementation to non-functional testing and test automation. We solutions built on our strong technology frameworks, coupled have significantly invested and evolved in the Testing Centre of with domain knowledge. Competence that indoctrinates emerging technologies and from consulting and test Business Case 2 process trends for airline customers. Travel, Transportation, and Logistics Part of the International Airlines Group(IAG), BA is UK's largest international airline and one of the world's leading global premium carriers, flying more than 35 million customers every year to over 550 destinations worldwide. Reservation Increased productivity by faster and seamless development Reduction in IT expenses Reliability of managing mission critical applications Seamless transitions of complex and challenging applications Enabled BA to focus on their core business i.e. Flying Airport Operations Fare & Pricing Sales & Marketing Industry Overview Virgin Australia is a full service Sabre migration program Supported transition from a low cost carrier to full service carrier Converged all the offerings under single umbrella name for newly merged airlines Increased inter-line & code-share revenue by 56% Embraer jets; and Airbus and Boeing wide body jets (total fleet Development of Middleware & Interfaces Testing Data Migration with Cut over size of 96 aircrafts). an Airline function can be witnessed by respective stakeholders. Customers feel the difference when they discover easier ways to book flights, cars and hotels, and a refined experience during Technologies has extensive and the ground staff feel assured when they operate profitably in in providing specialized shared services such as Record to Report, Procure to Pay, Order to Cash, Hire to Retire, Fixed Asset Administration, Financial Analytics, etc. operate efficiently the majority of the time. Closely tied to efficient operations are significant benefits such as cost containment and performance that meets or exceeds customer obligations. But efficient operations can only happen when passengers check-in successfully, are effectively processed at the gate, receive favorable service onboard aircraft and arrive at considerable changes in the IT systems and puts them at risk. NIIT Partner with NIIT Technologies to align your IT goals with your business objectives Technologies rich experience in PSS migration and strong airline A leading IT solutions organization 21 locations and 16 countries professionals Level 5 of SEI-CMMi, ver1.2 ISO certified Level 5 of People CMM Framework domain expertise enables airlines to improve the quality of To accomplish this ideal scenario, it is important that airlines technology obsolescence of their existing PSS. This requires experience run smoothly regardless of the rush on the runway. The crew customer service and establish an enterprise IT strategy to achieve India Americas Europe Singapore business goals. NIIT Technologies Ltd. Corporate Heights (Tapasya) Plot No. 5, EFGH, Sector 126 Noida-Greater Noida Expressway Noida , U.P., India Ph: Fax: NIIT Technologies Inc., 1050 Crown Pointe Parkway 5th Floor, Atlanta, GA 30338, USA Ph: Toll Free: NIIT Fax: NIIT Technologies Limited 2nd Floor, 47 Mark Lane London - EC3R 7QQ, U.K. Ph: Fax: NIIT Technologies Pte. Limited 31 Kaki Bukit Road 3 #05-13 Techlink Singapore Ph: Fax: Write to us at marketing@niit-tech.com Mobility their destinations on time along with their luggage. Airlines Services A_127_ NIIT their travel. Airline managers observe change when operations Service) systems due to change in business strategy or the Finance and Accounting Services Services Portfolio The impact of infusion of new technology in various aspects of an industry that can never take prosperity for granted. fleet of narrow-body Boeing and Airlines have been migrating to different PSS (Passenger Sales and Loyalty cities (total 50 destinations), using a Revenue Management international carrier of serving 29 Fare Auditing Services reducing the need for manual intervention. Bringing innovative technological solutions to sustain long term profitability Success Stories booking engine (airline IBE). ranges Serve 50+ airlines across the globe Adding value to airlines and its customers for greater impact and wider reach RIA and Web frameworks expertise Services Provide Services, Products & Frameworks and Consultancy Context Sensitive Social Applications Application Portfolio Analysis Testing More than 20 years of specialized experience in airline space Leverage Social Graph functionally and technically healthy to support an organizations Our deep domain expertise in areas like Sales & Service, taxes. It helps airlines save cost by automating processes and Level 5: Monetizing Advanced domain and standards compliance capability Fare Auditing Services (FAS) identify under-collection of fares and Level 4: Engaging Figure 1: NIIT Technologies Airline Services

2 Mobility We excel in synthesizing our deep domain knowledge with technical mobility insight to deliver valuable, fail-safe, and revenue driving solutions. Our cost effective industry focused mobile solutions including native application, mobile web or hybrid application for booking, loyalty, flight information, and deals and offers at the airport enhance passenger experience and engage them with the airline brand. NIIT Technologies Data Warehouse and BI Centre of Competence (COC) are a dedicated group delivering high quality Data Warehouse and BI solutions. This group keeps organizations aligned with the latest trends by investing in POCs (Proof of Concept) and drawing a firm road-map for addressing the market needs. We have built-in considerable capability in various areas of BI including Search based BI, Semantics analysis, Predictive analysis, Big data, In memory database, Real time BI, Speech to text and Mobility in BI. Revenue Analytics Revenue Analytics Solutions helps analyze different variables that impact airline revenues. It takes into account different dimensions of changing customer behavior and evolving market conditions. Revenue Analytics is a powerful tool that facilitates data mining and reporting, thus improving the decision making capabilities. Products Portfolio Revenue Accounting NIIT Technologies offers MonaLisa a fully integrated smart airline solution suite. It is an efficient, flexible and user-friendly revenue accounting system that helps airlines reduce revenue leakage, streamline internal business processes and maximize recovery. More than 30 leading airlines are already banking on MonaLisa to achieve economies of scale, and doing it within budget and quick delivery cycles. Route Profit Analyzer Route Profit Analyzer (RPA) provides a "virtual mode" for pre-flight analysis that allows airlines to simulate route scenarios. RPA enables CXOs to forecast accurate route performance information by analyzing user-defined parameters such as passenger figures, aircraft types and the associated cost. RPA also provides "real mode" for post-flight analysis, wherein the analyzer acts as an accurate and effective cost control instrument using historical data from Logbook Management, Revenue Accounting and Cost Database Module. QOSMOS - Inflight Catering Management Solution NIIT Technologies QOSMOS is a next generation, integrated In-Flight Catering Management solution that offers automation and streamlining of key business processes (Meal Planning, Galley Planning, Equipment Handling, Finance, etc.) of an Airline s catering Department. QOSMOS helps in delivering overall process efficiency, productivity gains and cost benefits. Training Management System (TMS) NIIT Technologies Training Management System is used by airlines for training their Flight and Ground Crew members. The solution is a web based e-learning system which can be integrated with the following systems: SAP HR module Air Crew System Cabin Crew Service Record System Crew Roster

3 Air Crew Systems Training Management System Cabin Crew Service Record System Crew Roster Crew Management NIIT Technologies enables airlines to seamlessly manage crews flying pattern that dynamically integrates with your flight planning and operations, and complies with various customs regulations and labor union restrictions. Scheduling in an effective manner and expeditiously to ascertain optimum output while abiding by crew member preferences calls for intelligent and refined tools. The objective was to develop an application for mobile platforms which will integrate with MonaLisa platform for crew management for the following features: Rostering Bidding Leave and Vacations User Information Notifications Solution Frameworks Travel Mate NIIT Technologies Travel Mate is a scalable framework equipped to adapt to future technological advances. It allows customers to check-in flights, make fresh reservations, locate their gate, redeem boarding passes, book hotels and concierge services, and arrange a return call from a colleague. We help you execute your mobile solutions strategy by providing comprehensive and cost effective services.

4 Disruption Management System (DMS) NIIT Technologies Disruption Management System can be leveraged by airlines to enhance their brand image, increase operational efficiency, reduce disruption cost, ensure quick turnaround time, reduce revenue leakage and ensure customer satisfaction. Our DMS system offers the following key features: PPI Index A Unique non-linear PNR Attribute evaluator Detailed Process flows Including the Queue Management An Integrated IT- Solution Consulting Services Digital Transformation Strategy With extensive experience in digital transformation, NIIT Technologies help clients create a concrete strategy to increase revenue, grow brand awareness, increase reach, launch services and increase ROI. Transforming Digital Strategy Increase Reach Increase Revenue Grow Brand Awareness Launch Services Maximum ROI Analytics Distribution Channel Maturity Personalized Interaction Analytics Consistent Experience Merchandise Transforming Digital Strategy Accessibility Usability Security BCP Performance

5 Social Media Strategy Our domain and technology expertise, coupled with a fully integrated end-to-end managed services offering, enables airlines to improve service quality and service levels for business users and customers. We help airlines establish an enterprise IT strategy to NIIT Technologies has developed a maturity model, and considers and recommends social interactions at five different maturity levels with a step wise approach based on the need and expected outcome. This can be leveraged by Airlines to easily understand whether they achieve their business goals. are at Level 1 or has actually moved to a higher maturity level where Bringing Transformational Technology to Airlines for a World Class Experience they can intelligently engage with the target market. Our e-commerce solution is a complete and configurable Web solution that delivers online capabilities, and drives revenue growth, reduce costs, and increase customer loyalty. We provide: At NIIT Technologies, we offer the Airline industry best-of-breed IT Products and Services making us a one-stop shop for value Level 1: Present Core Portal Services such as Usability and Web Accessibility consulting, Requirement Analysis and Prototyping, Web Profiles realization. We bring together more than 20 years of specialized Application Solution and Architecture Consulting, Multiple Pages experience in airline space with the right understanding of airline Browser Compliance and Testing, W3C and Web Security Blogs operations, systems and technology, along with a mature blend of Standards Compliance, Web Application Internationalization and business practitioners, process experts, and technologists. Advertisements Level 2: Listening Monitoring - Shares, Likes - Tweets - Posts - Information Spread System Integration and Testing Level 3: Responding Campaigns Social Applications e.g.: - Polls - Opinions - Communities Integrated Identities Promotions Help +sentiment go viral, prevent - sentiment go viral Real Time Dashboards Service Recovery Analytics & Business Intelligence Measurable ROI NIIT Technologies has developed a robust Application Portfolio business strategy. It maps the analysis made with the cumulative Rationalization framework as a guiding tool to rationalize application application portfolio, and identifies potential applications that can portfolio and quickly determine whether the applications are be retired. Internet Booking Engine: We offer development, testing, and Reservation, Loyalty, PSS, Catering, Operations, Financial systems, support and maintenance services to airlines implementing our IBE. Revenue Management, Revenue accounting, Crew Management, We also have expertise in several GDS and direct connectors, Cargo, Pricing, coupled with the know-how of advance applications dynamic packaging and mobile enablement. Our Internet Booking and technology ensures improved ROI on IT budget. Engine (IBE) is the world's most widely used integrated airline Business Case 1 Our domain expertise and technology orientation has helped us differentiate ourselves and deliver solutions in the Airlines Our and IT services markets worldwide. We offer outsourcing implementation to non-functional testing and test automation. We solutions built on our strong technology frameworks, coupled have significantly invested and evolved in the Testing Centre of with domain knowledge. Competence that indoctrinates emerging technologies and from consulting and test Business Case 2 process trends for airline customers. Travel, Transportation, and Logistics Part of the International Airlines Group(IAG), BA is UK's largest international airline and one of the world's leading global premium carriers, flying more than 35 million customers every year to over 550 destinations worldwide. Reservation Increased productivity by faster and seamless development Reduction in IT expenses Reliability of managing mission critical applications Seamless transitions of complex and challenging applications Enabled BA to focus on their core business i.e. Flying Airport Operations Fare & Pricing Sales & Marketing Industry Overview Virgin Australia is a full service Sabre migration program Supported transition from a low cost carrier to full service carrier Converged all the offerings under single umbrella name for newly merged airlines Increased inter-line & code-share revenue by 56% Embraer jets; and Airbus and Boeing wide body jets (total fleet Development of Middleware & Interfaces Testing Data Migration with Cut over size of 96 aircrafts). an Airline function can be witnessed by respective stakeholders. Customers feel the difference when they discover easier ways to book flights, cars and hotels, and a refined experience during Technologies has extensive and the ground staff feel assured when they operate profitably in in providing specialized shared services such as Record to Report, Procure to Pay, Order to Cash, Hire to Retire, Fixed Asset Administration, Financial Analytics, etc. operate efficiently the majority of the time. Closely tied to efficient operations are significant benefits such as cost containment and performance that meets or exceeds customer obligations. But efficient operations can only happen when passengers check-in successfully, are effectively processed at the gate, receive favorable service onboard aircraft and arrive at considerable changes in the IT systems and puts them at risk. NIIT Partner with NIIT Technologies to align your IT goals with your business objectives Technologies rich experience in PSS migration and strong airline A leading IT solutions organization 21 locations and 16 countries professionals Level 5 of SEI-CMMi, ver1.2 ISO certified Level 5 of People CMM Framework domain expertise enables airlines to improve the quality of To accomplish this ideal scenario, it is important that airlines technology obsolescence of their existing PSS. This requires experience run smoothly regardless of the rush on the runway. The crew customer service and establish an enterprise IT strategy to achieve India Americas Europe Singapore business goals. NIIT Technologies Ltd. Corporate Heights (Tapasya) Plot No. 5, EFGH, Sector 126 Noida-Greater Noida Expressway Noida , U.P., India Ph: Fax: NIIT Technologies Inc., 1050 Crown Pointe Parkway 5th Floor, Atlanta, GA 30338, USA Ph: Toll Free: NIIT Fax: NIIT Technologies Limited 2nd Floor, 47 Mark Lane London - EC3R 7QQ, U.K. Ph: Fax: NIIT Technologies Pte. Limited 31 Kaki Bukit Road 3 #05-13 Techlink Singapore Ph: Fax: Write to us at marketing@niit-tech.com Mobility their destinations on time along with their luggage. Airlines Services A_127_ NIIT their travel. Airline managers observe change when operations Service) systems due to change in business strategy or the Finance and Accounting Services Services Portfolio The impact of infusion of new technology in various aspects of an industry that can never take prosperity for granted. fleet of narrow-body Boeing and Airlines have been migrating to different PSS (Passenger Sales and Loyalty cities (total 50 destinations), using a Revenue Management international carrier of serving 29 Fare Auditing Services reducing the need for manual intervention. Bringing innovative technological solutions to sustain long term profitability Success Stories booking engine (airline IBE). ranges Serve 50+ airlines across the globe Adding value to airlines and its customers for greater impact and wider reach RIA and Web frameworks expertise Services Provide Services, Products & Frameworks and Consultancy Context Sensitive Social Applications Application Portfolio Analysis Testing More than 20 years of specialized experience in airline space Leverage Social Graph functionally and technically healthy to support an organizations Our deep domain expertise in areas like Sales & Service, taxes. It helps airlines save cost by automating processes and Level 5: Monetizing Advanced domain and standards compliance capability Fare Auditing Services (FAS) identify under-collection of fares and Level 4: Engaging Figure 1: NIIT Technologies Airline Services

6 Social Media Strategy Our domain and technology expertise, coupled with a fully integrated end-to-end managed services offering, enables airlines to improve service quality and service levels for business users and customers. We help airlines establish an enterprise IT strategy to NIIT Technologies has developed a maturity model, and considers and recommends social interactions at five different maturity levels with a step wise approach based on the need and expected outcome. This can be leveraged by Airlines to easily understand whether they achieve their business goals. are at Level 1 or has actually moved to a higher maturity level where Bringing Transformational Technology to Airlines for a World Class Experience they can intelligently engage with the target market. Our e-commerce solution is a complete and configurable Web solution that delivers online capabilities, and drives revenue growth, reduce costs, and increase customer loyalty. We provide: At NIIT Technologies, we offer the Airline industry best-of-breed IT Products and Services making us a one-stop shop for value Level 1: Present Core Portal Services such as Usability and Web Accessibility consulting, Requirement Analysis and Prototyping, Web Profiles realization. We bring together more than 20 years of specialized Application Solution and Architecture Consulting, Multiple Pages experience in airline space with the right understanding of airline Browser Compliance and Testing, W3C and Web Security Blogs operations, systems and technology, along with a mature blend of Standards Compliance, Web Application Internationalization and business practitioners, process experts, and technologists. Advertisements Level 2: Listening Monitoring - Shares, Likes - Tweets - Posts - Information Spread System Integration and Testing Level 3: Responding Campaigns Social Applications e.g.: - Polls - Opinions - Communities Integrated Identities Promotions Help +sentiment go viral, prevent - sentiment go viral Real Time Dashboards Service Recovery Analytics & Business Intelligence Measurable ROI NIIT Technologies has developed a robust Application Portfolio business strategy. It maps the analysis made with the cumulative Rationalization framework as a guiding tool to rationalize application application portfolio, and identifies potential applications that can portfolio and quickly determine whether the applications are be retired. Internet Booking Engine: We offer development, testing, and Reservation, Loyalty, PSS, Catering, Operations, Financial systems, support and maintenance services to airlines implementing our IBE. Revenue Management, Revenue accounting, Crew Management, We also have expertise in several GDS and direct connectors, Cargo, Pricing, coupled with the know-how of advance applications dynamic packaging and mobile enablement. Our Internet Booking and technology ensures improved ROI on IT budget. Engine (IBE) is the world's most widely used integrated airline Business Case 1 Our domain expertise and technology orientation has helped us differentiate ourselves and deliver solutions in the Airlines Our and IT services markets worldwide. We offer outsourcing implementation to non-functional testing and test automation. We solutions built on our strong technology frameworks, coupled have significantly invested and evolved in the Testing Centre of with domain knowledge. Competence that indoctrinates emerging technologies and from consulting and test Business Case 2 process trends for airline customers. Travel, Transportation, and Logistics Part of the International Airlines Group(IAG), BA is UK's largest international airline and one of the world's leading global premium carriers, flying more than 35 million customers every year to over 550 destinations worldwide. Reservation Increased productivity by faster and seamless development Reduction in IT expenses Reliability of managing mission critical applications Seamless transitions of complex and challenging applications Enabled BA to focus on their core business i.e. Flying Airport Operations Fare & Pricing Sales & Marketing Industry Overview Virgin Australia is a full service Sabre migration program Supported transition from a low cost carrier to full service carrier Converged all the offerings under single umbrella name for newly merged airlines Increased inter-line & code-share revenue by 56% Embraer jets; and Airbus and Boeing wide body jets (total fleet Development of Middleware & Interfaces Testing Data Migration with Cut over size of 96 aircrafts). an Airline function can be witnessed by respective stakeholders. Customers feel the difference when they discover easier ways to book flights, cars and hotels, and a refined experience during Technologies has extensive and the ground staff feel assured when they operate profitably in in providing specialized shared services such as Record to Report, Procure to Pay, Order to Cash, Hire to Retire, Fixed Asset Administration, Financial Analytics, etc. operate efficiently the majority of the time. Closely tied to efficient operations are significant benefits such as cost containment and performance that meets or exceeds customer obligations. But efficient operations can only happen when passengers check-in successfully, are effectively processed at the gate, receive favorable service onboard aircraft and arrive at considerable changes in the IT systems and puts them at risk. NIIT Partner with NIIT Technologies to align your IT goals with your business objectives Technologies rich experience in PSS migration and strong airline A leading IT solutions organization 21 locations and 16 countries professionals Level 5 of SEI-CMMi, ver1.2 ISO certified Level 5 of People CMM Framework domain expertise enables airlines to improve the quality of To accomplish this ideal scenario, it is important that airlines technology obsolescence of their existing PSS. This requires experience run smoothly regardless of the rush on the runway. The crew customer service and establish an enterprise IT strategy to achieve India Americas Europe Singapore business goals. NIIT Technologies Ltd. Corporate Heights (Tapasya) Plot No. 5, EFGH, Sector 126 Noida-Greater Noida Expressway Noida , U.P., India Ph: Fax: NIIT Technologies Inc., 1050 Crown Pointe Parkway 5th Floor, Atlanta, GA 30338, USA Ph: Toll Free: NIIT Fax: NIIT Technologies Limited 2nd Floor, 47 Mark Lane London - EC3R 7QQ, U.K. Ph: Fax: NIIT Technologies Pte. Limited 31 Kaki Bukit Road 3 #05-13 Techlink Singapore Ph: Fax: Write to us at marketing@niit-tech.com Mobility their destinations on time along with their luggage. Airlines Services A_127_ NIIT their travel. Airline managers observe change when operations Service) systems due to change in business strategy or the Finance and Accounting Services Services Portfolio The impact of infusion of new technology in various aspects of an industry that can never take prosperity for granted. fleet of narrow-body Boeing and Airlines have been migrating to different PSS (Passenger Sales and Loyalty cities (total 50 destinations), using a Revenue Management international carrier of serving 29 Fare Auditing Services reducing the need for manual intervention. Bringing innovative technological solutions to sustain long term profitability Success Stories booking engine (airline IBE). ranges Serve 50+ airlines across the globe Adding value to airlines and its customers for greater impact and wider reach RIA and Web frameworks expertise Services Provide Services, Products & Frameworks and Consultancy Context Sensitive Social Applications Application Portfolio Analysis Testing More than 20 years of specialized experience in airline space Leverage Social Graph functionally and technically healthy to support an organizations Our deep domain expertise in areas like Sales & Service, taxes. It helps airlines save cost by automating processes and Level 5: Monetizing Advanced domain and standards compliance capability Fare Auditing Services (FAS) identify under-collection of fares and Level 4: Engaging Figure 1: NIIT Technologies Airline Services