FY 2010 Annual Action Plan

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1 Focus Area: Develop a workforce that allows the City to meet strategic initiatives and run its business. Detail Objective Increase employee participation in the City training opportunities. Develop leadership skills throughout the organization. Develop leadership skills throughout the organization, including Leadership Boise, the Pacific Northwest Association's "Lead" conference, and interpersonal leadership training for managers Detail Objective Close gaps in competencies in each department through focused recruiting, training, retraining, leadership development and change management, reclassifications, reorganizations, diversity and affirmative action initiatives, and succession planning Review library staffing for elimination of non-core services. Review library staffing for elimination of non-core services. Review library staffing for potential services that could be outsourced. (10/1/2008) Examine security and custodial services for potential to outsource, resulting in cost savings. Review library staffing to right-size staff following Towne Square branch closure. Right-size staff to align with workload following closure of Towne Square branch library. Focus Area: Foster an environment where learning, the arts, culture, and recreation thrive. Detail Objective Increase library resources and patron use through accessible service for children and adults. Develop a vision for a new signature main library in downtown Boise. Develop a vision for a new signature main library in downtown Boise. Develop funding options and recommendations. Open a new neighborhood branch library at Cole & Ustick. Open a new neighborhood branch library at Cole & Ustick. Redefine Bookmobile service and Homebound service. (6/1/2010) Replace the bookmobile. Redefine Bookmobile service and Homebound service. Replace the bookmobile. Improve the diversity and quality of library program offerings. Improve the diversity and quality of library program offerings to reflect community needs and desires. Identify existing learning programs and determine associated service levels at library facilities. Develop a service program plan for refugees and immigrants at branch locations.

2 Develop a service program plan for refugees and immigrants at branch locations. Develop new service profile for Teen users system-wide. Develop new service profile for Teen users system-wide. Pursue and develop an operating agreement/plan to assume operations of the Ada Community. Pursue and develop an operating agreement/plan to assume operations of the Ada Community, pending further annexation. Enhance and expand digital library materials collections. Enhance and expand digital library materials collections. Expand the use of self-checkout systems at the Main. (12/1/2009) Expand the use of self-checkout systems at the Main. Implement phase two of the centralized collection development and maintenance system. (3/1/2010) Implement phase two of the centralized collection development and maintenance system to ensure a vital and dynamic collection that will best serve our community. Reduce the number of professional staff involved in collection development. Design the East Boise branch library. (5/1/2010) Design a new neighborhood branch library in East Boise. Focus Area: Invest to grow and focus on productivity. Detail Objective Maintain approved cost recovery rates for City services and programs. Institute a guest pass fee for internet usage at the. Institute a guest pass fee for internet usage. Detail Objective Increase library funding through community partnerships by 10% annually. Assist and support the Boise Public Foundation in establishing new funding goals. Assist and support the Boise Public Foundation in establishing new funding goals and a corresponding plan for attainment. Cultivate financial partnerships for library programs and services in alignment with core services. Cultivate financial partnerships for library programs and services in alignment with core services and partnership agreements. Encourage Friends of the to develop an additional focus of the organization.

3 Encourage Friends of the to develop an additional focus of the organization - library advocacy. Focus Area: Run the City's business to best realize its mission and strategic objectives. Detail Objective Determine a sustainable funding level to provide library services to Boise citizens at other libraries. Review and revise the Open Access Agreement with Lynx libraries. Review and revise the Open Access Agreement with Lynx libraries. Review library staffing and restructure organization as necessary to develop capacity. Review library staffing and restructure organization as necessary to develop capacity. Detail Objective Maintain City facilities that tangibly demonstrate commitment to quality City services. Maintain existing facilities. Maintain repair and maintenance at the existing main and branch libraries. Focus Area: Develop a workforce that allows the City to meet strategic initiatives and run its business. Detail Objective Increase employee participation in the City training opportunities. Develop leadership skills throughout the organization. Develop leadership skills throughout the organization, including Leadership Boise, the Pacific Northwest Association's "Lead" conference, and interpersonal leadership training for managers Detail Objective Close gaps in competencies in each department through focused recruiting, training, retraining, leadership development and change management, reclassifications, reorganizations, diversity and affirmative action initiatives, and succession planning Review library staffing for elimination of non-core services. Review library staffing for elimination of non-core services. Review library staffing for potential services that could be outsourced. (10/1/2008) Examine security and custodial services for potential to outsource, resulting in cost savings. Review library staffing to right-size staff following Towne Square branch closure.

4 Right-size staff to align with workload following closure of Towne Square branch library. Focus Area: Foster an environment where learning, the arts, culture, and recreation thrive. Detail Objective Increase library resources and patron use through accessible service for children and adults. Develop a vision for a new signature main library in downtown Boise. Develop a vision for a new signature main library in downtown Boise. Develop funding options and recommendations. Open a new neighborhood branch library at Cole & Ustick. Open a new neighborhood branch library at Cole & Ustick. Redefine Bookmobile service and Homebound service. (6/1/2010) Replace the bookmobile. Redefine Bookmobile service and Homebound service. Replace the bookmobile. Improve the diversity and quality of library program offerings. Improve the diversity and quality of library program offerings to reflect community needs and desires. Identify existing learning programs and determine associated service levels at library facilities. Develop a service program plan for refugees and immigrants at branch locations. Develop a service program plan for refugees and immigrants at branch locations. Develop new service profile for Teen users system-wide. Develop new service profile for Teen users system-wide. Pursue and develop an operating agreement/plan to assume operations of the Ada Community. Pursue and develop an operating agreement/plan to assume operations of the Ada Community, pending further annexation. Enhance and expand digital library materials collections. Enhance and expand digital library materials collections. Expand the use of self-checkout systems at the Main. (12/1/2009) Expand the use of self-checkout systems at the Main. Implement phase two of the centralized collection development and maintenance system. (3/1/2010) Implement phase two of the centralized collection development and maintenance system to ensure a vital and dynamic collection that will best serve our community. Reduce the number of professional staff involved in collection development.

5 Design the East Boise branch library. (5/1/2010) Design a new neighborhood branch library in East Boise. Focus Area: Invest to grow and focus on productivity. Detail Objective Maintain approved cost recovery rates for City services and programs. Institute a guest pass fee for internet usage at the. Institute a guest pass fee for internet usage. Detail Objective Increase library funding through community partnerships by 10% annually. Assist and support the Boise Public Foundation in establishing new funding goals. Assist and support the Boise Public Foundation in establishing new funding goals and a corresponding plan for attainment. Cultivate financial partnerships for library programs and services in alignment with core services. Cultivate financial partnerships for library programs and services in alignment with core services and partnership agreements. Encourage Friends of the to develop an additional focus of the organization. Encourage Friends of the to develop an additional focus of the organization - library advocacy. Focus Area: Run the City's business to best realize its mission and strategic objectives. Detail Objective Determine a sustainable funding level to provide library services to Boise citizens at other libraries. Review and revise the Open Access Agreement with Lynx libraries. Review and revise the Open Access Agreement with Lynx libraries. Review library staffing and restructure organization as necessary to develop capacity. Review library staffing and restructure organization as necessary to develop capacity. Detail Objective Maintain City facilities that tangibly demonstrate commitment to quality City services. Maintain existing facilities. Maintain repair and maintenance at the existing main and branch libraries.

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