E-Government in Austria

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Howard Parrish
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1 E-Government in Austria 15th Porvoo Conference Vienna Roland Ledinger

2 Agenda 1. Organisation-Implementation-Cooperation 2. One stop shop: help.gv.at/myhelp.gv.at p g 3. Consistent Procedure 4. Example: criminal record certificate 5. Business Service Portal

3 1 Organisation 1. Organisation Implementation - Cooperation

4 Federal Republic of Austria Area: km² Population: federal ministries 80 district administrations 9 provinces 2359 municipalities

5 EU-Benchmarking Sophistication indicator shows that Austria leads the European way in all 20 services measured. Austria s egovernment initiative is a class-leading example of how to optimize a government s eservices offering and make it almost 100% transactional.

observing cooperation among the federal levels is crucial about 70% of administration is NOT at federal level the way of working together has a top priority to be successful Cooperative egovernment 1

6 observing cooperation among the federal levels is crucial about 70% of administration is NOT at federal level the way of working together has a top priority to be successful Cooperative egovernment 1 2 Cooperation at 4 European level 1 Strategy: Federal Chief Information Officer FEDERAL ICT BOARD 11 implementation executive secretary Synergy and Cooperation 13 local government, cities, provinces, municipalities, industry ICT

7 factors of success backed by highest political level strength through coordination and cooperation usage of state of the art technology citizen centricity it trust and security privacy and data protection transparency and efficiency einclusion / usability sustainability Interoperability technology neutrality

8 ICT in the public sector is like a large vessel it needs clear decisions quite ahead before real movement can be planned. Federal Government Digital DgtalAustria ustra Management CIO Spokesperson Local and National Governments as well as Chamber Organisations and Industry Digital Austria Federal ICT Board Digital Austria ecooperation Board Fed. Ministries Provinces, Municipalities, Regions

9 the building blocks defined for egovernment? eid, signature and mandates edoc edelivery Registers Portal interconnect Gov Portal Help Back office systems

10 E-Government big picture portal application portal register edelivery manager print service officer forms server bank archive edelivery service

11 Help.gv portal central registers and ELAK- Backoffice electronic delivery service

12 2 One stop shop: 2. One stop shop: help.gv.at/myhelp.gv.at

13 Citizens Business Young people Different languages Over 50s Search about 200 Life situations i Questions & Suggestions News in and around HELP Categories myhelp Newsletter-Order

Information One stop principle about 200 life situations official procedures fees and deadlines forms useful tips and tricks Life Situations

14 Information One stop principle about 200 life situations official procedures fees and deadlines forms useful tips and tricks Life Situations 1. Birth 2. Passport 3. Driving Licence 4. Heritage 5. Taxes 6. Tax Declaration 7. Motor Vehicles 8. Marriage 9. Care Precaution 10. Pension

15 Information Select form (Style guide) Transaction E-Signatur E-Payment Dual Delivery

16 HELP Partnership Provides authorities of municipalities the following opportunities: Administrative procedures online for HELP-PartnersPartners Basis package of 25 nationwide valid online-forms, e.g. Birth Certificate issue Trade Registration-/Notice of Departure-/Notice of Change Marriage Certificate issue Election Card Request for issue free use by partner authorities Authority data update by HELP-Partners HELP Content Syndication since September 2007 for all Authorities free of charge Driving Licence Residence and Visa Birth Marriage Motor Vehicles Identity Card Passport End of Life Removal Associations Trade Elections

17 myhelp Access with Citizen Card/Signature Card

18 Stages of interaction Different stages of e-government interactions regarding e-governance

19 E-Tresor Issues/Life Situations due to user s profile Electronic Delivery Service News Information Service Reminder Forms/Online forms due to user s region Authorities due to user s region Forum

20 !!!???

21 3. Consistent Procedure

22 3. Consistent Procedure anytime : anywhere filling in form (XML) signing with epayment back office citizen card (EPS) activity (ELAK) electronic delivery

23 Legal background as an enabler electronic identity electronic delivery ENABLING E-GOVERNMENT proxy: inclusion of people with disabilities and older people official signature

24 Legal framework (excerpt) Legal Bases E-Goverment Act General Admin. Procedure Act 1991 Electronic Delivery Data Protection Signature Act Act Act 2000 Register of Residents Act Fed. Law on Associations Fee Act 1957 Register of Buildings and Homes Act

25 A valid legal basis the main ingredient E-Government Act citizen card identitylink (SAML) mandates (SAML) source PIN sector specific eid source PIN REGISTER supplement REGISTER standarddocument REGISTER official signature

eid Citizen Card Health insurance card: Rollout to each citizen started finished

qualified electronic signature) Bank cards: Each bank (ATM) card issued since March

function) affinity cards http://www.buergerkarte.

extensive data to be collected Access to e-gov: in order to facilitate e-government

26 eid Citizen Card Health insurance card: Rollout to each citizen started finished November 2005 (prepared, citizen free to activate as citizen card including qualified electronic signature) Bank cards: Each bank (ATM) card issued since March 2005 is also an SSCD (prepared, citizen is free to activate the citizen card function) affinity cards Within administration: in order to provide more efficient procedures and to avoid extensive data to be collected Access to e-gov: in order to facilitate e-government and transformation (automated procedures) Access to e-business: in order to raise quality trust and security by profiting from public sector

eid citizen card realization not a card,

27 eid citizen card realization not a card, but a requirement profile AUSTR RIAN CIT TIZEN CAR RD realization in a PPP model technology independent interface for identification (identity link) and authenticity (digital signature) support of arbitrary signature cards; technologically feasible also with mobile phones and other technologies

eid Austria : Overview LEGAL QUALIFIED SIGNATUR E + IDENTIT Y LINK PUBLIC PRIVATE any private sector CA for qualified signatures Identity = source pin

28 eid Austria : Overview LEGAL QUALIFIED SIGNATUR E + IDENTIT Y LINK PUBLIC PRIVATE any private sector CA for qualified signatures Identity = source pin cryptographically bound to certificate t DATAPROTECTION openly available LDAP Directory only on the card SECTOR SECTOR SECTOR SECTOR one way mapping into sectors

29 Standards : edocs there is no egovernment without reliable documents! there is no interoperability without recognized documents eprocurement electronic bills electronic certificates...

30 signing person (function) date and time unique form id Co ncep pt of offic cial sig gnatu ures logo of authority signature value CA and serial number validity hint

31 Delivery (in general) Electronic Delivery: official documents are transmitted electronically with or without proof of delivery unique identification of recipient substitute for registered mail No Spam! delivery unverifialbe

32 E-Delivery: from citizen s point of view 2) notification 3) eid and signature based login (to confirm receipt) 1) document transmitted by administration 4) deliver document content

33 4 Example: criminal record 4. Example: criminal record certificate

34 Example: criminal record certificate anytime : anywhere filling in form (XML) signing with epayment back office citizen card (EPS) activity it (ELAK) electronic delivery t

35 Entry:

36 Application: criminal record certificate

37 Check for identity via citizen card

38 Application form

39 Signature of application

40 Electronic payment

41 Success

42 Electronic delivery - notification

43 Login at delivery service

44 Login identification & authentication

45 Overview delivered items

46 View/ forward/ print/ save the certificate

47 Voilà

48 5. Business Service Portal

49 Modules of the Business Service Portal Quick Wins Teilnehmer/ Unternehmens Datenbank Datendrehscheiben- Funktionen öffentlicher Zugang authentifizierter Zugang Acc cess Managem ment Portal im engeren Sinn User Management Rollen& Rechte Management Finanz- Online ELDA Statistik Verfahren ZOLL Verfahren DVR ERP Schnittstelle Informations- Services & DL-RL Informationsverpflichtungs Datenbank Basis für Verfahrensvernetzung

50 Business Service Portal goverment users public authorities corporate users Business Service Portal public authorities services data management e Id dentität, Id, rights, Rolle, role Rech es hte eid, rights, roles business services Business Register personalised (small) information business users transactions, one-stop-shop eid, rights, roles

51 Features Single Sign On for e-gov applications Supports smartcards and other eid providers Onboard user administration (SMEs) Gateway for SAML enabled user administrations (corporate) Business Register as attribute provider Infrastructure for future EAI

52 egovernment be part of our journey gv at

Challenges of the semantic interoperability layer: core registers and their contribution to the core data model establishment

Challenges of the semantic interoperability layer: core registers and their contribution to the core data model establishment Peter Reichstädter Digital Austria / Federal Chancellery peter.reichstaedter@bka.gv.at