POSITION DESCRIPTION. Library assistant

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Rafe Preston
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POSITION DESCRIPTION Library assistant Date Produced/Reviewed: Position Holder's Name:... Position Holder's Signature:... Manager/Supervisor's Name:... Manager/Supervisor's Signature:... Date:.

1 POSITION DESCRIPTION Library assistant Date Produced/Reviewed: Position Holder's Name:... Position Holder's Signature:... Manager/Supervisor's Name:... Manager/Supervisor's Signature:... Date:... Document ID: Obtain from Objective Version: 1.0 Department: Name of Department Last Updated: dd/mm/yyyy Document Owner: Person s Title Next Review Date: dd/mm/yyyy Approved by: Name of Approval Group/Committee Date First Issued: dd/mm/yyyy Counties Manukau District Health Board

2 PURPOSE OF THE POSITION Under the direction of the Library Team Leader, the Library Assistant provides a comprehensive and quality service to all staff of Counties Manukau DHB by: supporting the library team in the provision of customer focussed services supporting the day-to-day technical operations of the library including the ongoing maintenance and updating of the library s online library management system and circulation processes including Interloans. Collection maintenance, including processing and organising of the library s print collection and updating of library databases Vision and Values All parties to this agreement commit to the Vision and Values of the CM Health. The Values provide the foundation for the behaviours expected from each employee. Counties Manukau DHB s shared strategic goal is: We care about achieving health equity for our community. Together, the Counties Manukau health system will work with others to achieve equity in key health indicators for Maaori, Pacific and communities with health disparities by We will measure the impact we have on healthy life years every year. This is our commitment to act and be deliberate in our choices and priorities. This means that people will live longer healthier lives in the community. CM Health Values : We aspire to live and breathe our values every day as the foundation of our strategic actions : Valuing everyone: Make everyone feel welcome and valued Kind: Care for other people s wellbeing Together: Include everyone as part of the team Excellent: Safe, professional, always improving Position description Counties Manukau District Health Board 2

3 PLACE IN THE ORGANISATION Ko Awatea General Manager Library Team Leader Library assistant Senior Librarian (Systems and Processes) Information Specialist (Librarian) - Clinical & Research Information Specialist (Librarian) - Projects & Allied Health Information Specialist (Librarian) - Outreach & Health Literacy Position description Counties Manukau District Health Board 3

4 NATURE AND SCOPE OF RESPONSIBILITIES Key Accountability Service Delivery Ensuring customer enquiries are dealt with in a timely and efficient manner Supporting the library team in the provision of customer focussed services Standards / Achievements Customer satisfaction ratings are high Reference and request services are managed and delivered efficiently Good knowledge of library systems Stakeholders are engaged and well informed about library resources and services Contribute to the development and maintenance of resources for stakeholder engagement and capability building incl. marketing and promotional materials. Knowledge of library systems Support the Senior Librarian (Systems and Processes) in the administration of acquisitions, collection management and other core systems and processes tasks as required. Responsible for processing of library print collection (texts and periodicals) and updating of library database (texts and periodicals) Library user databases maintained Supports Librarian (Systems and Processes) in provision of interloan and document delivery services to Counties Manukau Health Library users and stakeholders. Including processing of interloan requests and liaison with Recall and other document supply partners. Library office and team support Displays competence in the use of the library management system Displays knowledge of reference techniques including expertise in searching online databases Displays knowledge of classification system (issues, returns, shelving, book reserves) Good procedures in place to manage overdues and ensure efficient circulation of library collection Library print collection is processed in a professional and timely manner Updates to library database(s) are accurate CMDHB staff and stakeholders can access library resources in print and online (via the library management system and remotely via Athens) Interloan services are managed and delivered efficiently Internal and external document requests are responded to efficiently and effectively Ordering of library stationery and sundries via the Oracle procurement system Maintains health & safety register Position description Counties Manukau District Health Board 4

5 HEALTH & SAFETY Recognises individual responsibility for workplace Health & Safety under the Health and Safety Act 1992 CULTURAL SAFETY Management roles: Ensure a safe working environment and safe working practices Plan, lead, organise and control Health & Safety activities directed at preventing harm in the workplace, in consultation with employees and Health & Safety representatives for area Ensure that all accidents/incidents in the workplace are investigated, and that hazards are recognised and adequate controls put in place Non Management roles: Counties Manukau DHB (CM Health) Health and Safety policies are read and understood and relevant procedures applied to own work activities Workplace hazards are identified and reported including self-management of hazards where appropriate Can identify health and Safety representative for area Commitment to the principles of Treaty of Waitangi Respect, sensitivity, cultural awareness is evident in interpersonal relationships. Honouring Cultural Diversity Our cultural differences are acknowledged by respecting spiritual beliefs, cultural practices and lifestyle choices. Utilise Information Technology Demonstrates an ability to access and use available library information systems. Is conversant with applications required for specific discipline/role. For example, Te Puna, online databases searching, DB Textworks, internet, etc. Maintains own professional development by attending relevant IT educational programmes. Position description Counties Manukau District Health Board 5

6 COMMUNICATION AND INTERPERSONAL SKILLS Will be required to interact on a regular basis with a range of CM Health staff members including: The library supports and collaborates with staff working in every department/service in the Counties Manukau District Health Board Externally there will be contact with: CMDHB Partners and stakeholders Other medical libraries both in New Zealand and overseas International document and information resource providers Situations may often call for tact, diplomacy and will require information to be handled in a discreet and sensitive manner. In conflict situations will be required to exercise sound judgement, negotiation and persuasiveness skills, toward facilitating a workable outcome. PROBLEM COMPLEXITY Will be regularly challenged by a wide range of information needs from a diverse group of library users. There will be a requirement to be able to prioritise issues and negotiate time frames, while still providing a quality customer service. The range of problems will be diverse and require solutions customised to meet the circumstances of the client. Therefore opportunities will arise to provide innovative options to the client based on proven outcomes. There will be demands to meet deadlines, maintain accuracy and quality of information. Failure to do so could impact on the organisation in terms of organisational effectiveness and timeframes. Will refer to Senior Librarian (Systems and Processes) for advice or second opinion. SCOPE FOR ACTION Is encouraged to use initiative and problem solving skills to develop innovative approaches to issues. Discretion is required to be exercised in releasing confidential information to the appropriate parties. DIMENSION OF THE POSITION Will be responsible to the Library Team Leader for the achievement of agreed objectives and operates within the confines of CM Health. Position description: Counties Manukau District Health Board 6

7 POSITIONS REPORTING Directly Indirectly None None. PERSON SPECIFICATIONS Minimum Qualification NZ recognised tertiary qualification in library and information studies (NZQA Level 5) or equivalent qualification in a related field. Experience Previous experience in a customer facing role Preferred Studying towards a professional library qualification. Previous experience working in a library Skills/Knowledge/ Behaviour Professional approach in working with customers and stakeholders Works well within a team environment Computer literate Knowledge of library and information systems Personal Qualities Flexible and responsive to change Reliable, efficient, accurate Ability to communicate effectively and clearly Committed to providing quality customer service Willingness to learn Position description: Counties Manukau District Health Board 7

APAC Project Manager Ko Awatea

POSITION DESCRIPTION APAC Project Manager Ko Awatea Date Reviewed: February 2016 Position Holder's Name: Position Holder's Signature:... Manager / Supervisor's Name: Manager / Supervisor's Signature: Date: