POSITION DETAILS. Position Title Purpose of the position

Transcription

1 The mission of St Vincent s Health Australia is to provide high quality and efficient health services to the people in our care, in accordance with the philosophy of St Vincent s Health Australia. The mission is based on the values of compassion, justice, integrity and excellence. The health service embraces the policies and principles of equal employment opportunity, workplace health and safety and quality improvement. POSITION DETAILS Position Title Purpose of the position Lifestyle Assistant Work collaboratively to enhance the quality of life for Residents. The Lifestyle Co-ordinator will nurture individual interests, maintain motivation and stimulation of residents, through relevant activities and personal support, maintaining close relationships with families and ensuring Extra Services are met. All positions contribute to the provision of quality and sustainable health services within the ethos of the philosophy, mission, values and ethics of St Vincent s Health and Aged Care. POSITION KEY SELECTION CRITERIA Qualifications Technical Skills Professional Registration/s required Personal Competencies Job Competencies Essential qualifications: Police Check or Blue Card. Relevant qualifications or experience in Residential Aged Care sector. Desirable qualifications: Intermediate computer skills using MS Office and Healthcare database programs. Essential technical skills: Desirable technical skills: Ability to maintain collaborative and effective relationships with multidisciplinary team members. Ability to work flexibly within the facility Ability to lead by example and problem solve. Effective interpersonal and communication skills, including written, verbal and computer literacy. Behaviour consistent with the mission and values. Appropriate problem solving/analytical abilities. Proven organisational and prioritising skills with the ability to remain focused in an environment of competing demands. Self-motivated and well organised, with the ability to work unsupervised. Ability to display a strong empathic demeanour Experience in contemporary dementia care and aged care National Criminal History Check Ability to provide efficient delivery of Lifestyle Coordination Services to clients and staff and adhere to facility processes with a professional attitude Demonstrated ability to achieve KPOs as described below.

2 Ability to provide services as part of a health care team that are client focused, efficient and prompt. Ability to accurately maintain facility databases Ability to utilise pager and telephone system. Ability to participate in education activities and to contribute to the development of self and team members. Ability to maintain a working knowledge of relevant policies/ procedures and use these in work practices. Demonstrated application of contemporary infection control standards and practices. Demonstrated application of safe practices (e.g. manual handling, hazard identification). Ability to make a contribution towards effective risk management. Ability to participate in quality improvement activities. POSITION KEY PERFORMANCE OBJECTIVES (KPOs) RESPONSIBILITIES OF THE ROLE All activities are focussed upon provision of a quality service to patient/residents/clients in an efficient and effective manner consistent with the Values. National Standards All practices are consistent with the National Safety and Quality Service, EQUiP National and relevant professional and ethical standards and guidelines. Demonstrates knowledge and compliance with the requirements articulated within the various standards for this role. Attends and completes relevant education

3 PERSONAL EFFECTIVENESS Embraces Mission by striving to achieve goals or results with determination and enthusiasm; seeks opportunities to improve the patient /family experience; proactively contributes with lasting impact on organisation; has an effective and efficient work style; acts justly and with integrity; treats others with compassion; strives for excellence; stepping up to challenges; accepts responsibility for quality of work; being accountable for achievement of results Plans & Organises Takes responsibility for Demonstrates commitment to the mission of the organisation and lives its values accurate, timely work results Demonstrate evidence of improving the patient / family experience Takes responsibility to ensure quality of services meet the expectations of the organisation Achieves results on time and without errors Accepts challenges within own work area Uses self-insight to adjust behaviour to match the circumstance Uses technology effectively to deliver results LEARNING AGILITY In concert with our gifts, talents and the principles of Mission formation, we learn new skills and ideas, apply our knowledge to new situations; adjust our behaviours in light of new information, changing situations or different environments to work efficiently and effectively; take responsibility for own learning; commits to learning as appropriate to the needs of the organisation; demonstrates resilience and comfort with ambiguity Adaptability Identifies personal development needs and seeks information from a range of sources Identifies personal development needs Ensures own and team learning is applied to the work environment Keeps up to date with internal and external events Seeks information from diverse sources to consolidate knowledge and inform thinking Demonstrated evidence of promoting a culture of no harm PATIENT/RESIDENT CENTRED Keeps the patient/resident as the centre of all activity (clinical and non-clinical); applies principles of person-centered holistic care that meets individual needs; strives to address patient/resident needs and concerns, establishes and maintains effective relationships and gains trust and respect; applies principles of justice, human dignity and compassion in caring for patients; looks for opportunities to improve service Patient Focused Strives to meet and exceed expectations, demonstrating sound judgement Quickly responds to address any patient or resident service issues, whilst avoiding over-commitment Anticipates the needs of patients/residents and consistently strives to meet and exceed needs and expectations Consistently demonstrates sound judgment Ensures the prescribed guidelines are well understood by the team Ensures the team understands how their role impacts on patient/resident care and experience

4 INNOVATION AND IMPROVEMENT Seeks to advance our Mission by coming up with new ideas and practical solutions; identifying opportunities for viable improvements in systems and procedures and takes responsibility to address them; implements appropriate changes so as to help improve effectiveness and efficiency and create a culture of excellence Identifies Issues Contributes to improvement reviewing strengths and weaknesses of current processes Adapts readily to changes stemming from improvements and innovation Considers strengths and weaknesses of current processes and procedures Contributes to innovation and improvement focused discussions Reflects on our Mission and identifies new or emerging needs that should be considered by the organisation DRIVING RESULTS Identifies and plans future directions and priorities based on understanding of our Catholic identity, the business, the environment and the intent of key stakeholders; strives to deliver standards of excellence; discerns patterns and trends; applies systemic thinking; prioritises, clarifies roles and responsibilities in alignment with our Mission Delivers Results Manages own work load to deliver results Organises and prioritises own work to achieve goals and meet deadlines Implements stretch goals and timeframes to improve personal and team performance Seeks assistance where necessary to ensure outcomes are achieved Measures progress and outcomes against intended results Anticipates broader implications of a course of action and plans accordingly ORGANISATIONAL ACUMEN Understands key drivers for organisational performance and uses of sound business practices; ability to use corporate principles and incorporate Mission and Values in areas of responsibility; utilises data and information to make sound business decisions that promote effectiveness, excellence, safety, patient centred activity, profitability, revenue and growth based on principles of ethical discernment and practice Understands Interdependencies Understands the interdependencies between departments Builds knowledge and understanding of other departments across the organisation Considers broader implications of decisions both within own area and for other areas of the organisation Understands the cost implications of decisions Understands the interdependencies of tasks and activities within the organisation and the flow on effect on own actions Understands the impact of workplace health and safety standards across departments and acts accordingly

5 WORKING WITH AND MANAGING OTHERS Sees and respects the dignity of each person by encouraging, supporting and enabling others to flourish and achieve their full potential; proactively manages the performance of direct reports; offers feedback; encourages individual empowerment; balances multiple and sometimes conflicting interests Monitors Others Takes responsibility for ensuring productive, efficient teamwork Assumes responsibility for work unit activities and coordinating efforts Effectively communicates with team members Suggests methods for maximising input and output and involvement of team members COLLABORATION In the spirit of unity, willingly cooperates and works collaboratively towards solutions which benefit all involved parties; works with others to accomplish organisation objectives; promotes collaboration and partnerships; achieves common goals by sharing information and knowledge; influences and negotiates in pursuit of objectives where required; builds and maintains an active network of strong working relationships at multiple levels Collaborates Works collaboratively within and outside the team Works collaboratively to solve immediate problems Actively supports the team goals through prioritising work according to team outcomes and supporting others Recognises and makes connections with range of internal stakeholders