COMPANY PROFILE INFUNDO CONSULTING: SYSTEMS TRANSFORMATION

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1 COMPANY PROFILE INFUNDO CONSULTING: SYSTEMS TRANSFORMATION Infundo Consulting was established in 2007, with Charmaine Smith as co-founder. Gail Wrogemann joined the organisation as a fellow Director in This after having worked as a key associate since Both Charmaine and Gail bring unique sets of expertise and experience to this emerging consultancy and social development enterprise. Charmaine comes from a background encompassing education and social development projects and Gail from a management consulting, systems thinking, organisational development and strategic coaching background. From this merger of complementary expertise some key project successes have emerged- highlights listed below: The Infundo systems transformation model and process that has been successfully applied across social organisations and regions over various time periods 12 months to 5 years. This model comprises an overarching regional and strategic project process plan as well as a change management model. Some projects have been: Community development project with P G Bison encompassing 22 schools in rural Eastern Cape; with involvement in teacher skills development; management and leadership training; infrastructure development; technology integration; stakeholder management; youth employment and tertiary access, and donor funding/budgets. District and union buy-in have ensured massive turnarounds in delivery of education as well as exponential increases in pass rates. Working on 19 school project in Alexandra township, Gauteng through the Gordon Institute of Business Science, ; starting with 4 schools; and increasing the complement by 3 more on an annual basis - targeting improvements in results in Annual National Assessment and matric pass rates, as well as setting up partnerships for sustainability within the Alex schools but also with independent schools and other private funders. This project also involves the creation of a community EXCO forum which is focused on driving change across the community by collaborating across their schools. Rolled out a schools transformation process with 5 ex-model C schools in 3 provinces; focused on improving maths results through the Infundo model of systems transformation, via Tshikululu Social Investments Grahamstown systems transformation process including management of racial and social dynamics; enabling the school to achieve results. The project plan included work with a school; a partner Trust and an independent school as part of the systems change Various other projects focused on development of school and community groups The Infundo comprehensive monitoring process and impact assessment methodology to measure change and transformation in systems Conducted a schools assessment process in Limpopo, via the Anglo American Chairman Fund; with focus on key areas of concern for example systems readiness for change, measuring the impact of social challenges and stakeholder capabilities in achieving better results Designed and implemented an evaluation process for a large, CSI sponsored, maths project that was coming to completion. Designed criteria and evaluation parameters. A monitoring and evaluation process running alongside the systems transformation process as above for various projects. These processes would include self- assessment and monitoring as well as evaluator evaluations. 1

2 Key training modules on Systems thinking, Personal Mastery, Complexity navigation, and Team Performance At various organisations Systems transformation training for teams of advanced coaches and consultants. As part of project delivery Training, teaching, coaching and mentoring (supervision) coaches and consultants working in comprehensive systems change programmes As part of project delivery Unemployed youth programme placement of unemployed youth in schools as teacher assistants and teacher aides; managed the process for stipend payment; and then applications for Funza Lushaka Bursaries for many of the young adults who will now study towards their B Degrees and PGCE Set up and managed the ongoing administration of the Umamawothando Trust from application to completion of post graduate studies; including mentorship and coaching of candidates. Throughput to date has been 27; 10 passed; 3 Cum Laude Passes; 13 pending final assessments. 4 have either dropped out or failed Design and implementation of holistic projects for clients aligned to BBBEE codes of good practice; including skills development encompassing inter-alia learnerships and unemployed youth development; socioeconomic development; and enterprise development. Specific background and expertise we bring: Charmaine Smith has 15 years of experience teaching across various levels of educational structure. From Grade 000 to Grade 12; her experience in teaching maths; science; Phys Ed; Economic and Management Sciences as well as Business Economics at various levels enables her to understand the needs and demands at every level. Her experience in leading teams at these levels have exposed her not only to managing academic endeavours but also in managing teams to deliver educational excellence. Subsequent to her formal teaching and education experience Charmaine has been involved for the last 10 years in developing projects into educational communities in various provinces in South Africa. Serving rural and periurban communities in all areas of educational upliftment and development have led her to consider aspects such as infrastructure development; holistic whole system development involving multiple stakeholders and community forums. In doing this work Charmaine has worked extensively with corporate sponsors and donors; Government structures such as Department of Basic Education (National; Provincial and District levels); Departments of Social Development and Rural Infrastructure; Community forums; School Management teams; School Governing bodies; NGO s; CBO s; SETA s; SAHISA; ISASA and other relevant bodies in the pursuit of shifting communities in education. Her involvement in spiritual groups such as the Lay Dominicans have enabled her to align her spiritual purpose with her work. 2

3 Gail Wrogemann is an Industrial Psychologist, accredited coach, coach supervisor and team coach, with accreditation in various systems, depth psychology and complexity methodologies. Business experience is over 20 years in Organisational Development in general industry and high level coaching which include: Organisational wide change and alignment processes long running projects encompassing successful development of strategic outputs, re-aligning organisations to purpose, values and action in the financial services industry. Team and Executive coaching, supervision, assessment, sales training, skills training, key design and consultancy work into a range of industries such as: Financial sector, Manufacturing, Construction, Mining, Telecommunications, NGO, Government, Consulting, Education, Sales, Medical, Engineering, Media, Insurance. Corporate industry experience has been in areas of Human Resources - HR and Training Manager, Organisational Development, Executive Level Coaching, Business Coaching, Systems Thinking, Strategic Consulting, Change Management, Team coaching at senior levels, Management of project teams on complex consulting projects, supervision of change management teams. With clients such as: MTN, Momentum Life, Department of Trade and Industry, Public Service Co-ordinating Bargaining Council (PSCBC), Rio Tinto, Siemens, University of Pretoria, Standard Bank, Liberty Life, Kwa-Zulu Natal Department of Traditional and Local Government Affairs, Jopie Van Rooyen Consultants, Johannesburg Water, Gauteng Department of Education, Ernst & Young, Boston Media House Alexander Forbes Connemara Consulting - Transnet, Murray and Roberts, Rand Water, ABSA Capital, Eskom. Infundo Consulting is a level 2 BBBEE contributor; with 51% black women ownership. We are based in based in Johannesburg with impact in 6 provinces across various contexts: KwaZulu Natal; Gauteng; Western Cape; Eastern Cape; Mpumalanga and Limpopo. Infundo s key expertise is in facilitating systems wide change through strategic and focused work with teams and leaders to improve leverage of skills and talents, performance and delivery to targets. This includes assessment and evaluation of organisational and systems readiness; personal, team and systems performance; technical skills development; business coaching and systems integration; and the use of Infundo s bespoke tools for selfmonitoring and self-regulation. Most projects combine regional impact, social impact and sustainable business practice from small business, large business, community groups, schools, education and education district Infundo has grown to include 4 permanent staff members; and a growing number of 16 associates, coaches, process experts and facilitators in a continual learning space. 3

4 Infundo s expertise falls in 3 categories: CONSULTING & ADVISORY - Evaluation; assessments; process design, Skills development, enterprise development strategy - aligned to BBEEE Codes SYSTEMS RESOLUTION AND TRANSFORMATION Infundo's STAR and CREATE models for organisations and systems SYSTEMS DEVELOPMENT, TRAINING AND COACHING infundo, infundere, infudi, infusus: Pour in, Pour on, Pour out Consulting & Advisory: assessment of strategy to delivery as related to team interaction, team performance and team work at all levels in an organisation or across organisations; bespoke process design for behaviour and performance criteria; monitoring and evaluation of individual; team and systems impact including organisational evaluation and assessment. Development of strategy for effective utilisation of Skills development and Enterprise development expenditure in line with BBEEE codes of good practice. Infundo s flagship model of Systems Resolution and Transformation includes methodologies and processes in a Phased approach and has been tested with resounding success across various systems; improving performance in rural; township; and ex-model C. The systems resolution model addresses areas of leadership; transformation and diversity; under-performance and resilience in the face of systemic stresses. The final outcome always leads to the creation of powerful teams of people who are learning continuously, improved quality of educational delivery, increased school performance and achievement. The same model is being used in corporate and organisational transformation processes; with concomitant key performance indicators for measuring and monitoring change. Systems development, training and coaching includes training and coaching interventions, designed to integrate into other existing long term programmes, part of leadership development processes or as stand-alone training for learning and development. This includes consulting to coaching projects ensuring that individualised coaching is integrated effectively back into organisational teams and departments given each particular strategy. Team, executive and group coaching is a large part of this offering. What we love doing 4

5 Designing processes; after evaluating the organisations and systems; to facilitate transformation Designing tools to monitor individual, team and organisational behaviour; for self-monitoring in a learning organisation Diagnosing and resolving personal dynamics in teams, across teams and organisations; to increase performance Working with individuals; teams and organisations who want to achieve better results Working with organisations to grow from good to great Assessing system s readiness to take the next steps in organisational greatness Integrating innovation, new thinking, future solutions in business and social enterprise Both Gail and Charmaine are active in working in areas of industry development. Gail is part of: Society for Industrial and Organisational Psychology (SIOPSA) Part of the Interest Group of Coaching and Consulting Psychology (IGCCP) Heading up the Supervision Interest Group within the IGCCP Health Professions Council of SA (HPCSA) practice number Coaching and Mentoring (COMENSA) Member ship number Systems Constellations Association for South Africa (SCASA) treasurer, executive board member, supervision South African Society for Clinical Hypnosis (SASCH) Organisation and Relationship Systems Coaching (ORSC Africa) International Coach Federation (ICF) membership number Charmaine s focus: Trustee Umamawothando Trust Chairperson Refugee Ministries Centre Trustee READ Education Trust Board Member Reading Matters and African Reading Matters Steering Committee LEAP 3 Steering Committee Three2Six refugee school Gail presents at numerous academic conferences and both present at various conferences and forums on topics of interest and expertise. 5

6 Infundo s clients and partners have included Trusts; Foundations; private companies and government institutions: 6

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