Financial Services Compliance Summit 2018

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1 Financial Services Summit 2018 THE GRACE HOTEL, SYDNEY: 7 9 AUGUST

2 Financial Services 2018 Exclusive case studies from these organisations: Philip Field Lead Ombudsman, Banking and Finance Financial Ombudsman Service Anne Scott Principal Advisor Small Business, Small Business and Family Enterprise Ombudsman The Treasury Geraldine Cremin Head of and PDRE ARCA Devika Murugasu Senior Legal Counsel, NAB Wealth NAB Colin Neave Customer Fairness Advisor ANZ Sara Saidi Head of Home Loans UBank Campbell Nicoll Regional Australia Bank Gavin Groll Head of Enterprise Risk and Assurance Genworth Brad Markwart Senior Manager Group Risk and Beyond Bank David Nichols Xinja Craig Greenwood Chief Officer Toyota Finance Lesley Burvil Head of Risk and Australian MIlitary Bank Les Bailey Holiday Coast Credit Union Jorden Lam Company Secretary and General Counsel Hesta Angela Di Rago General Manager, Group Liberty Group Elizabeth Briggs Head of Legal and Company Secretariat ClearView Mark Shaw OFX Tommy Mermelshtayn Chief Strategy Officer ZipMoney Fahmi Hosain Culture and Governance expert Former Apra Tamara Scicluna Culture Specialist Former Apra Jen Kane Legal and Financial Services Expert P: E: A: PO Box H264, AUSTRALIA SQUARE, NSW, 1215 w w w. k o n n e c t l e a r n i n g. c o m. a u

CONFERENCE OUTLINE As the Royal Banking Commission raises questions about ethical banking, the

The Financial Services Summit 2018 how you can drive productivity throughout the organisation,

Delegates will learn to approach regulatory reforms strategically, foster a positive company

KEY BENEFITS OF ATTENDING Adapt to the ever-evolving regulatory landscape Develop strong

lending practices Align customer best-interest with organizational values Build customer

Financial Services industry from Banks, Credit Unions, Mortgage Brokers and Insurers.

Lending General Counsels Head of Credit Head of Banking CONFERENCE LOGISTICS Venue: The Grace

5:30 pm REGISTRATION AND ENQUIRIES To register for Financial Services Summit 2018 simply

com. au or call 02 8248 0200. Alternatively, registrations can be made online at: http://www.

3 CONFERENCE OUTLINE As the Royal Banking Commission raises questions about ethical banking, the financial services industry face considerable disruptions. The Financial Services Summit 2018 how you can drive productivity throughout the organisation, manage compliance risks and adopt a customer centric outlook to compliance. Delegates will learn to approach regulatory reforms strategically, foster a positive company culture, employ responsible lending practices and build a more compliant workplace. KEY BENEFITS OF ATTENDING Adapt to the ever-evolving regulatory landscape Develop strong relationships with regulators Cultivate company-wide compliance mindset Ensure responsible lending practices Align customer best-interest with organizational values Build customer confidence out of distrust AUDIENCE This event will bring together senior executives from the Financial Services industry from Banks, Credit Unions, Mortgage Brokers and Insurers. Job title categories that will attend include: Head of Enterprise Risk and Head of Loans Head of Lending General Counsels Head of Credit Head of Banking CONFERENCE LOGISTICS Venue: The Grace Hotel Address: 77 York St, Sydney, NSW, 2000 Dates: 7th 9th August, 2018 Start/Finish: 8:50 am 5:30 pm REGISTRATION AND ENQUIRIES To register for Financial Services Summit 2018 simply complete the registration form at the back of this brochure and send to: events@konnectlearning.com. au or call Alternatively, registrations can be made online at: conferences SPONSORSHIP Strategic sponsorship opportunities are limited. Contact the sponsorship team on or events@ konnectlearning.com.au to discuss sponsorship package options.

4 8:30 Registration, morning coffee and tea 8:50 Opening remarks from chair: Geraldine Cremin, Head of and PRDE, ARCA REGULATORY LANDSCAPE 9:00 Matching the pace of regulatory changes Understanding changes in the credit space over the last 12 months Appreciating what s on the horizon Streamlining your processes to prepare for regulatory changes Developing close relationships with regulators to ensure compliance for all financial products Pending: ASIC 9:50 An introduction to the Australian Financial Complaints Authority (AFCA) the new single, independent financial services dispute resolution body How AFCA will simplify, strengthen and increase accessibility to external dispute resolution (EDR) AFCA jurisdictions and compensation caps How the transitions will be achieved for everyone. The EDR process post the transition to AFCA Philip Field, Lead Ombudsman, Banking and Finance, FOS 10:40 Morning tea IMPLEMENTING REGULATORY CHANGES 11:00 Taking a strategic approach to implementing regulatory change The traditional approach to implementing compliance with new laws, and imperatives for change. Using regulatory compliance models as a source of competitive advantage. Achieving effective implementation Devika Murugasu, Senior Legal Counsel, NAB Wealth, NAB 11:50 Ensuring business continuity when facing significant regulatory reforms Maximising efficiencies by approaching regulatory reforms strategically Overcoming resistance to change from internal and external stakeholders Ensuring all employees are up to date with legislation through training programs Elizabeth Briggs, Head of Legal and Company Secretariat, ClearView Lunch 12:40pm DAY ONE 7 August CULTURE AND GOVERNANCE 1:40 Top down approaches that lead to company-wide buy-in Preventing misconduct throughout your organisation by implementing and empowering governance boards Aligning senior management to the compliance and overall goals of your organisation Streamline the compliance process throughout multiple company silos Sales Risk/compliance Marketing Service Delivery Customer Experience Adopting the broad learnings from BEAR into your business practices Angela Di Rago, General Manager, Group, Liberty Group 2:30: Gaining company wide-buy to your compliance strategy through cultural engineering Understanding how culture permeates throughout your organisation Driving organisational compliance by nurturing a strong risk mindset in your employees Retraining employees who are resistant to change their behaviours How Regional Australia Bank uses data to understand and mitigate risk Campbell Nicoll, Chief Risk Officer, Regional Australia Bank 3:20pm Afternoon tea 3:40 Embedding a robust risk culture by establishing cross organisation foundations Establishing strong communications channels to spread your risk culture Learning from practical case studies to implement continual improvement strategies Maintaining momentum for cultural changes to ensure employee engagement Gavin Groll, Head of Enterprise Risk and Assurance, Genworth Australia 4:30 Minimising disruption to your organisation after discovering misconduct Assuring internal stability by responding quickly to incidents Installing confidence in teams after staff terminations How Beyond Bank gets to the source of misconduct Redesigning practices and procedures to respond to misconduct Brad Markwart, Senior Manager Group Risk and, Beyond Bank 5:20 End of day one

5 8:30 Registration, morning coffee and tea 8:50 Opening remarks from chair: Geraldine Cremin, Head of and PRDE, ARCA RESPONSIBLE LENDING 9:00 Protecting customers best-interest by navigating responsible lending obligations How do you get fast-track approvals for loans without compromising responsible lending obligations? Risks around building automated systems to get assessments Ensuring your customers make informed decisions to avoid customer dissatisfaction The impact of open-banking on responsible lending Sara Saidi, Head of Home Loans, UBank 9:50 Managing customer experience and cultivating public trust Assuring the customer of their value by enhancing transparencies Preventing reputational damage by working transparently with regulators and the public The importance of effective remediation in building trust Colin Neave, Customer Fairness Advisor, ANZ 10:45 Morning tea PRIVACY 11:00 Navigating privacy issues to protect organisational reputation Mitigating risks of misusing customer data by understanding what can be disclosed Reducing harm to customers by implementing efficient response systems to data breeches Understanding obligations to report to the Privacy Commission Jorden Lam, Company Secretary and General Counsel, Hesta CUSTOMER 11:50 Navigating EXPERIENCE compliance burdens when designing customer centric products and delivery Ensuring compliance when delivering products through digital mediums Understanding best practices when working with vulnerable or risky customers Reflecting the needs of customers in your product design to prevent misselling Ensuring the customer is informed of the risks related to their products Les Bailey,, Holiday Coast Credit Union Lunch 12:40pm DAY TWO 8 August 1:40 How do you give the customer what they want, yet remain compliant? What will the future of financial products look like? How do to reach profit targets without compromising customer needs? How can you match customer needs with rigid compliance frameworks? David Nichols,, Xinja Lesley Burvill, Head of Risk and, Australian Military Bank Craig Greenwood, Chief Officer, Toyota Finance Australia Tommy Mermelshtayan, Chief Strategy Officer, zipmoney 2:30: Embracing small business loans to ensure competitive practices Impacts of the Kate Carnell Inquiry on banking practices Navigating the risks of small business loans when consumers don t have bricks and mortar security Eliminating unfair contract terms to protect the customer Maximising transparency and simplicity in contracts Anne Scott, Principal Advisor Small Business, Small Business and Family Enterprise Ombudsman 3:20pm Afternoon tea 3:40 Driving compliance with AML/CTF changes Streamlining your customer identification processes to align with AML/CTF changes Understanding how digital currency exchange fits into the AML/CTF Implementing effective reporting to conform with Austrac s increased infringement powers PANEL DISCUSSION: Sponsored Legal Session FINANCIAL PRODUCT DESIGN 4:30 How OFX uses compliance to drive better competitive outcomes when developing new financial products Creating safe experiences for customers when implementing new technologies Streamlining documentation and approval processes when launching new products How can you adopt fintech to improve compliance? Mark Shaw,, OFX 5:20 End of day two

DAY THREE Post-Conference Workshops 9 August 2018 8:30 Registration, morning coffee and tea Workshop A: 9am-12.

always changing. To ensure your practices are aligned with legislative changes, it is important to build positive relations with the regulators.

This workshop will cover: Working with regulators when designing new products to streamline approval Adapting your compliance and risk frameworks Understanding the regulators priorities and processes

6 DAY THREE Post-Conference Workshops 9 August :30 Registration, morning coffee and tea Workshop A: 9am-12.30pm Ensuring regulatory compliance by remaining up to date with legislative changes The Financial services industry is one of the most heavily regulated industries and the regulatory landscape is always changing. To ensure your practices are aligned with legislative changes, it is important to build positive relations with the regulators. This workshop will equip you with the tools and techniques to adopt flexible business practices that allow you to quickly and efficiently adopt new legislative changes into your business model. This workshop will cover: Working with regulators when designing new products to streamline approval Adapting your compliance and risk frameworks Understanding the regulators priorities and processes Move beyond compliance to ensure ethical business practices Your expert facilitator: Jen Kane, Financial Services Expert, Legal and Jen has gained extensive experience in both the Australian and Asian financial markets, having worked for a number of high-profile Investment Firms in senior roles within the field of, Legal & Risk, including Deutsche Bank, JPMorgan, Goldman Sachs JBWere, Morgan Stanley, Royal Bank of Canada, Westpac and Lazard Asset Management. Jen has served on the compliance committees and boards of a number of Investment Banks and has been involved in developing and implementing compliance management frameworks for Australian Financial Services Licensees, driving positive compliance culture change, ensuring the successful implementation of regulatory reform whilst playing a pivotal role in delivering strategic business outcomes. Jen strongly believes that the optimal outcome is achieved when licensees and regulators work together to influence and drive regulatory reform. Lunch: 12:30 Workshop B: 1:30pm 5.00pm Eliminating non-compliance by nurturing your organisation s culture Integral to implementing this strong compliance mindset in your workforce is first understanding how your culture permeates throughout your organisation. Developing a positive work culture encourages all employees to have good work practices and will develop a strong risk mindset. When each employee understands the risks associated with non-compliance, you can ensure that profit targets are met without product misrepresentation or misselling This workshop will give you the tools to implement, nurture and oversee a positive work culture that has compliance at its core. This workshop will cover: The fundamentals of company culture and how this affects compliance Nurturing good work practices across your whole organisation Fostering organizational values that reflect compliance best-practice Implementing training to keep employees up to date with any legislative changes Fostering strong communication lines for easy reporting when risks arise Nurturing a risk mindset in your customers so they understand the products they are buying Your expert facilitators: Fahmi Hosain, Former Head of Governance, Culture and Remuneration, Former APRA Tamara Scicluna, Culture Expert, Former Apra Fahmi was APRA s Head of Governance, Culture & Remuneration until November He was responsible for establishing this unit in 2015 and leading the development of APRA s thinking, supervisory practices and industry engagement on these interrelated topics. Fahmi s career at APRA spanned 17 years. He was responsible for leading teams that supervised entities across banking, general insurance, life insurance and superannuation. Tamara was one of the original members of APRA s Governance, Culture & Remuneration team. She was responsible for developing approaches to assess risk culture in the context of the Australian market, assessing behaviour as a driver of risk outcomes and the impact on business outcomes as a result. Tamara recently left APRA after a 15 year career that also spanned policy, supervision and risk advisory. She has supervised both complex and specialised financial institutions, led APRA initiatives on supervision methodology and contributed to setting international practices on risk culture and governance. 5:00 End of day three

02 8248 0200 PO Box H264 AUSTRALIA SQUARE, NSW, 1215 Registration events@konnectlearning.com.

au LOCATION & DATES: 7 9 August, The Grace Hotel, 77 York St, Sydney, NSW, 2000 PRICING DETAILS: PLEASE NOTE: PRICES EXCLUDE GST Your selection: Please Indicate with Super Sneaky Rate: Pay By 4 May

7 PO Box H264 AUSTRALIA SQUARE, NSW, 1215 Registration www LOCATION & DATES: 7 9 August, The Grace Hotel, 77 York St, Sydney, NSW, 2000 PRICING DETAILS: PLEASE NOTE: PRICES EXCLUDE GST Your selection: Please Indicate with Super Sneaky Rate: Pay By 4 May Early Bird Rate: Pay By 29 June Standard Rate: Pay After 29 June Workshops Only (1 Day) $999 $999 $999 Conference Only (2 Days) $1899 $2099 $2299 Conference + Workshops (3 days) $2499 $2699 $2899 Legal and Solution Provider Rates $3699 $3699 $3699 DELEGATE ONE DELEGATE TWO DELEGATE THREE DELEGATE FOUR YOUR COMPANY DETAILS Company Postal Address Postcode PAYMENT DETAILS CHEQUE EFT CREDIT CARD I have enclosed a cheque for $ payable to Konnect Learning* Konnect Learning (Commonwealth Bank)* BSB: Account number: Please charge my Mastercard Visa AMEX ^ Please note AMEX attracts a 2.5% credit card fee In the amount of $ Signature Card No. Expiry / on card Security Code * Please quote the invoice number and company name upon payment via EFT or cheque. Payment is required prior to the event. An invoice will be ed to you with any queries. CANCELLATION POLICY The following cancellation policies apply to all Konnect Learning events. Whilst Konnect Learning is sympathetic to the inevitability of changing circumstances, Konnect Learning incurs costs for each cancelled registration. It is for this reason that the following cancellation policies are non-negotiable: If a registration is cancelled more than 21 working days before the date of a scheduled event, the fee of that registration will be refunded, minus a $300 processing fee; If a registration is cancelled between 21 and 7 working days before the date of a scheduled event, the registered participant will receive a redeemable credit note that can be used to attend another of Konnect Learning s events (subject to availability of venues); If a registration is cancelled less than 7 working days before the date of a scheduled event, Konnect Learning is unable to issue a refund or credit note due to the significant expenses already incurred by Konnect Learning. CHANGES TO EVENTS A tremendous amount of effort is spent to ensure all of Konnect Learnings events proceed as originally marketed. It is with regret that circumstances beyond Konnect Learning s control can prevent this from happening. As such, Konnect Learning reserves the right to change the speaker and/or agenda details at any time throughout the marketing lifecycle of an event. It should go without saying that Konnect Learning will diligently minimise the risks of changes to any event and will always ensure events deliver the content that is advertised. Konnect Learning will notify all participants of any changes in a timely manner leading up to an event. CUSTOMER PRIVACY Konnect Learning takes diligent action to ensure all client details are protected. Furthermore, we respect our customer s right to opt out of our various promotional activities for relevant, upcoming events. If you do not want to receive further information about our upcoming conferences, training courses and learning experiences, please tick the following box: ONCE YOU ARE REGISTERED, WHAT IS THE NEXT STEP When you have registered for an event, and that registration has been received by Konnect Learning, you will be sent a confirmation . This will include your invoice and any relevant information regarding the event you are registered for. Konnect Learning will regularly keep you updated regarding the events for which you have registered. If you require any further information, visit our website at or call us on

Financial Compliance Summit

Financial Compliance Summit 7-9 August 2018 The Grace Sydney, Australia Confirmed Speakers: Philip Field, Lead Ombudsman, Banking and Finance, Financial Ombudsman Service Anne Scott, Principal Advisor