Community & Stakeholder Engagement for Government 2018

Transcription

1 Community & Stakeholder Engagement for Government 2018 The Mercure Hotel, Canberra: 24th July 27th July 2018

2 Expert case studies from: Nicky Tracey Head of Community Relations Australia Post Louise Peters Director- Community Engagement Office of the Fair Work Ombudsman Kelbe Middleton Product Owner of ATO Community Australian Taxation Office Amber Dornbusch Head of nbn local NSW/ACT nbn Alisa Smith Assistant Director Diversity Department of Defense Casey Martone Assistant Director, Start up and Small Business Engagement IP Australia Angela Fiumara Former Executive Director Stakeholder and Community Engagement Roads and Maritime Services Nadeena Whitby Director Industry and Stakeholder Engagement Transport for NSW Jason Downs Leader for Engagement SA Department of State Development Louise Perry Executive Director Public Engagement VicRoads Holly Love Unit Head Stakeholder Engagement NSW Environmental Protection Authority Trent Woodberry Director of Strategic Communications Level Crossing Removal Authority Julie Robotham Director Strategic Operations and Communications Mental Health Commission of NSW Tony Chappel Head of Government and Community Relations AGL Kylie Cochrane Global Lead Community and Stakeholder Engagement Aurecon Anna Ashenden Social Justice and Community Engagement Manager St Vincent de Paul Society of NSW Jim Macnamara Professor of Public Communication The University of Technology Sydney Martin Bass Engagement consultant Local Government NSW

3 CONFERENCE OVERVIEW Community and Stakeholder Engagement for Government 2018 will examine and present case studies of innovative engagement strategy across federal, state and local public sector organisations. This engaging conference will inspire cutting edge strategy and collaboration with public sector engagement innovators. KEY BENEFITS OF ATTENDING Implement best practice approaches to community and stakeholder engagement Examine the use of innovative engagement strategies to streamline government service delivery Drive community acceptance of organisational policies and legislation Enhance your organisation s reach through segmented and tailored engagement strategy Learn how to incorporate digital engagement into traditional preexisting engagement programs Examine the benefits of moving beyond consultation to a participative process in community and stakeholder engagement AUDIENCE This event will bring together public sector leaders in community and stakeholder engagement. Who should attend includes: Stakeholder Engagement Managers Community Engagement Managers Head of communications/ communications managers Head of Public Relations/Public Relations Managers Digital / Online Engagement Managers CONFERENCE LOGISTICS Venue: Address: The Mercure Hotel 39 Limestone Ave, Braddon, Canberra, ACT, 2612 Dates: 24th July 27th July, 2018 Start/Finish: 8:30 am 6:00 pm REGISTRATION AND ENQUIRIES To register for Community and Stakeholder Engagement for Government 2018 simply complete the registration form at the back of this brochure and send to: events@ konnectlearning.com.au or call Alternatively, registrations can be made online at: konnectlearning.com.au/conferences SPONSORSHIP Strategic sponsorship opportunities are limited. Contact the sponsorship team on or events@ konnectlearning.com.au to discuss sponsorship package options.

4 8:30 Registration, morning Tea and Coffee DAY ONE: Pre-Conference Workshop, 24th July, 2018 Practitioners workshop: An introduction to best practice in community and stakeholder engagement Introduction This intensive pre-conference workshop will enable you to implement practical, innovative and industry best practice approaches to community and stakeholder engagement. You will learn how to improve your engagement with marginal communities, implement conflict resolution throughout the engagement process and ensure genuine, authentic engagement is achieved across your most important stakeholders Key Learning outcomes: Discover practical means to ensure successful short and long-term engagement Ensure your organisation s engagement is genuine Learn techniques for conflict resolution through engagement Improve your organisation s engagement with marginal communities Gain a greater understanding of a broad range of topics to be discussed by practitioners in conference 9:00 MORNING SESSION Ensuring successful engagement Demonstrating sincere engagement Ensuring all stakeholders have a voice Stakeholder identification and mapping techniques Innovative methods of engagement Conflict resolution through engagement Management of community and stakeholder conflict Using engagement to overcome conflict Managing conflict before it becomes entrenched Methods for overcoming already entrenched conflict 12:00PM: LUNCH 1:30 AFTERNOON SESSION Engaging with marginalised communities How to engage with marginalised communities Integrating engagement with marginalised communities into wider engagement strategies Thinking about engagement from the perspective of marginal communities Engagement with government as well as government engaging with community Tools and techniques for engaging different stakeholders Learn different techniques for engaging with different industries: The general community Industry and industry groups Other government agencies The importance of effective planning to achieve successful engagement Your Expert Facilitator: Martin Bass, Engagement Consultant, Local Government NSW Martin Bass has over 20 years experience in stakeholder engagement, both in his capacities as a local government manager and independent consultant. Martin has developed broad skills and experience in planning, managing and rolling out innovative and effective stakeholder engagement programs. He has a sound understanding of the theoretical and practical elements of stakeholder engagement particularly within the public sector. In his consulting role, Martin works principally with Local and State Government agencies. He designs and implements stakeholder engagement and strategic planning activities, building staff and agency capacities to manage these processes in-house. 2:00pm: Afternoon Tea 5:00PM: CLOSE OF DAY 1

5 8:15 Registration, morning coffee and tea 8:40 Opening remarks from chair and icebreaker activity: Jason Downs, Leader for Engagement, SA Department of State Development BEST PRACTICE CASE STUDIES 9:05 CREATING TAILORED ENGAGEMENT STRATEGIES TO AVOID A ONE SIZE FITS ALL MENTALITY Enhancing your reach through achieving a comprehensive understanding of the community Practical lessons from using a dual approach engagement strategy including digital and face to face means Streamlining public service delivery through using genuine engagement to achieve a greater approval of the community Nicky Tracey, Head of Community Relations, Australia Post 9:55 EXAMINING AND MEASURING THE SUCCESS OF YOUR ENGAGEMENT STRATEGY What is best practice in public sector stakeholder and community engagement? How does the public sector measure the success of stakeholder and community engagement? Practical methods for monitoring, measurement and evaluation Jim Macnamara, Professor of Public Communication, UTS 10:45 Morning tea 11:00 BEST PRACTICE IN DEVELOPING ENGAGEMENT STRATEGIES FOR MULTICULTURAL COMMUNITIES Innovative approaches to public sector community and stakeholder engagement Adapting your engagement strategy for an increasingly multicultural community Reaching multicultural communities with tailored engagement strategies The engagement advantages of a diverse and representative workforce Louise Perry, Executive Director Public Engagement, VicRoads MOVING PAST COMPLAINTS 11:50 ENGAGING ACROSS THE PUBLIC SECTOR, INDUSTRY AND ACADEMIA TO ADDRESS GENDER EQUALITY IN THE SCIENCE, TECHNOLOGY, ENGINEERING AND MATHS (STEM) PIPELINE How collaboration can enable innovation and targeted solutions The value of engagement across public, private and academic sectors 12:40 lunch Alisa Smith, Assistant Director Diversity, Department of Defense 1:40 WHAT DOES THE FUTURE OF INNOVATIVE PUBLIC SECTOR ENGAGEMENT LOOK LIKE? How can you cut red tape to spur innovation in the communications process? How do you secure buy-in to achieve more diverse engagement? PANEL DISCUSSION: DAY TWO: 25th July, 2018 How does the public sector use engagement to overcome a decreased trust in the government? Nicky Tracey, Head of Community Relations, Australia Post Holly Love, Unit Head Stakeholder Engagement, NSW Environmental Protection Authority Kylie Cochrane, Global Lead Community and Stakeholder Engagement, Aurecon Angela Fiumara, Executive Director Stakeholder and Community Engagement, Roads and Maritime Services 2:30 DRIVING POSITIVE OUTCOMES BY DEVELOPING LONG TERM ENGAGEMENT Keeping communities and stakeholders engaged beyond initial contact Creativity in creating spaces for meaningful continued engagement Challenges in moving beyond the big picture strategy to achieve success in the long-term day to day engagement Louise Peters, Director- Community Engagement, Office of the Fair Work Ombudsman 3:20 Afternoon tea LESSONS FROM THE PRIVATE SECTOR 3:40 DEMOCRACY AND ENGAGEMENT FROM THE PRIVATE SECTOR VIEWPOINT A discussion of democracy and engagement through international examples Understanding innovation in engagement through Aurecon s engagement strategies Linking private sector engagement and the importance of engagement in democratic governments Kylie Cochrane, Global Lead Community and Stakeholder Engagement, Aurecon 4:30 LESSONS FROM AGL S EXPERIENCE IN COMMUNITY AND STAKEHOLDER ENGAGEMENT Learn methods for genuine and effective engagement from the private sector Applying innovative engagement lessons from the private sector to encourage positive relationships between government organisations and communities Tony Chappel, Head of Government and Community Relations, AGL 5:20 EXAMINING APPRECIATIVE INQUIRY AS A MODEL TO ENGAGE STAKEHOLDERS Appreciative inquiry as a powerful tool for stakeholder-led change Achieving large scale engagement through a focus on preexisting strengths Relevant applications of appreciative inquiry resulting in positive engagement Martin Bass, Engagement consultant, Local Government NSW 6:00 End of day two

6 8:15 Registration, morning coffee and tea 8:40 Opening remarks from chair and icebreaker activity: Jason Downs, Leader for Engagement, SA Department of State Development TECHNICAL AND CROSS-SECTOR ENGAGEMENT 9:05 STRATEGIES FOR ENSURING POSITIVE ENGAGEMENT WITH TECHNICAL TOPICS Engaging non-technical communities and stakeholders in technical situations Ensuring community and stakeholder interest in your organisations work How to communicate relevance when subject matter is beyond the scope of the community Jason Downs, Leader for Engagement, SA Department of State Development 9:55 ENGAGEMENT STRATEGIES FOR EFFECTIVE CROSS-SECTOR PARTNERSHIPS Lessons from St Vincent de Paul s community engagement strategies Grassroots social justice strategy and community engagement Maintaining high level partnerships with diverse stakeholders NFP Anna Ashenden, Social Justice and Community Engagement Manager, St Vincent de Paul Society of NSW 10:45 Morning tea CRISIS ENGAGEMENT 11:00 BEST PRACTICE FOR RAPID RESPONSE ENGAGEMENT IN A CRISIS Planning for a crisis situation in which rapid response engagement is required How to effectively and efficiently engage with the community and stakeholders when time is limited Ensuring follow up and implementing a long-term engagement plan after a crisis Holly Love, Unit Head Stakeholder Engagement, NSW Environmental Protection Authority 11:50 ENSURING SINCERITY IN ENGAGEMENT STRATEGY WHEN MANAGING CONTROVERSIAL ISSUES Balancing the pressure to protect your organisation s reputation while ensuring genuine engagement Engaging active and non-active community stakeholders with controversial issues Adapting your engagement strategy when dealing with controversial issues to reach the full spectrum of community members and stakeholders Trent Woodberry, Director of Strategic Communications, Level Crossing Removal Authority 12:40 lunch DAY THREE: 26th July, 2018 INNOVATIVE PUBLIC SECTOR ENGAGEMENT 1:40 MOVING BEYOND STANDARD CONSULTATION TO A PARTICIPATIVE PROCESS TO BUILD RELATIONSHIPS WITH MARGINALISED COMMUNITIES Best practice in successful engagement with vulnerable communities Examining positive outcomes from promoting participation and inclusion at all levels of the community Tailoring engagement strategies to differing demographics or stakeholder groups Julie Robotham, Director Strategic Operations and Communications, Mental Health Commission of NSW 2:30 ENHANCING REACH IN COMMUNITY AND STAKEHOLDER ENGAGEMENT THROUGH DIGITAL ENGAGEMENT How to incorporate digital engagement into a preexisting traditional engagement plan The advantages of building a dual engagement strategy including digital and face to face consultation Enhancing engagement with the year-old demographic through digital means Nadeena Whitby, Director Industry and Stakeholder Engagement, Transport for NSW 3:20 Afternoon tea 3:40 LESSONS FROM NBN S APPROACH TO LONG TERM ENGAGEMENT IN AN INCREASINGLY COMPLEX ENVIRONMENT Cutting through the white noise to effectively engage the community and stakeholders The advantages of an evolving engagement strategy for long term community engagement Managing engagement strategy for positive outcomes with both internal and external stakeholders Amber Dornbusch, Head of nbn local NSW/ACT, nbn 4:30 BUILDING YOUR DIGITAL ENGAGEMENT CAPACITY THROUGH ONLINE COMMUNITIES Using a community forum as an engagement tool to build trust and relevance of your organisation Effectively using a community forum as engagement strategy for peer-to-peer and two way interaction Increasing engagement through the use of advocates and super users Kelbe Middleton, Product Owner of ATO Community, Australian Taxation Office 5:20 End of day three

7 DAY FOUR: 27th July, :00 Registration Workshop A: 9:00am 12:30pm Implementing innovative engagement strategy through adding digital engagement methods into pre-existing strategy This intensive hands on workshop will enable you to implement practical, innovative and industry best practice approaches to new approaches with community and stakeholder engagement. You will learn how to improve your engagement through digital and future thinking methods. Your expert facilitators will present practical tools and techniques to streamline the transformation to a digital engagement strategy. Learning outcomes: Examine the intricacies of integrating digital means into your organisations engagement strategy How to overcome uncertainties when reorienting your organisations engagement strategy towards new technology Practical lessons for using digital engagement methods such as webinars and bots Your Expert Facilitator: Casey Martone, Assistant Director, Start up and Small Business Engagement, IP Australia Josh Burns, Assistant Director, Digital Engagement Business Improvement and Support Centre, IP Australia Casey is the assistant director for startup and small business engagement with IP Australia. IP Australia delivers or administers patents, trademarks, designs and intellectual property rights. Casey leads a team to educate and promote awareness of the intellectual property system. Casey has extensive experience across public sector community engagement and communications. 12:00PM: LUNCH Workshop B: 1:30pm 5pm Masterclass: Tools and techniques for engaging internal stakeholders This intensive workshop will enable you to implement practical and innovative approaches to public sector community and stakeholder engagement. You will learn how to effectively engage internal and external stakeholders for greater organizational change. Your expert facilitator will teach practical lessons in sustainable stakeholder engagement through real world case studies and best practice approaches. Learning outcomes: Implementing a culture of engagement across your organisation Ensuring organisational success through internal stakeholder engagement Developing strategy for sustainable stakeholder management Practical lessons in effective engagement leading to organisational change Your Expert Facilitator: 5:00PM: CLOSE OF DAY 4 2:00pm: Afternoon Tea

8 Registration PO Box H264 AUSTRALIA SQUARE, NSW, 1215 www LOCATION & DATES: 24th July 27th July 2018, The Mercure Hotel, Canberra PRICING DETAILS: PLEASE NOTE: PRICES EXCLUDE GST NB: Take 20% OFF FOR LOCAL GOVERNMENT. CALL OR RECEIVE THIS DISCOUNT. Your selection: Please Indicate with Pre-Conference Workshop Post-Conference Workshop Super Sneaky Rate: Pay By 19 April Early Bird Rate: Pay By 15 June Standard Rate: Pay After 15 June $999 $999 $999 Conference Only (2 Days) $1999 $2299 $2599 Attend 3 Days (please indicate pre or $2599 $2899 $3199 post conference workshops with a tick) Pre-Conference Workshop Post-Conference Workshop Attend 4 Days $3099 $3399 $3699 DELEGATE ONE Name Position Phone DELEGATE TWO Name Position Phone DELEGATE THREE Name Position Phone DELEGATE FOUR Name Position Phone YOUR COMPANY DETAILS Company Name Postal Address Postcode PAYMENT DETAILS CHEQUE EFT CREDIT CARD I have enclosed a cheque for $ payable to Konnect Learning* Konnect Learning (Commonwealth Bank)* BSB: Account number: Please charge my Mastercard Visa AMEX ^ Please note AMEX attracts a 2.5% credit card fee In the amount of $ Signature Card No. Expiry / Name on card Security Code * Please quote the invoice number and company name upon payment via EFT or cheque. Payment is required prior to the event. An invoice will be ed to you. Phone with any queries. CANCELLATION POLICY The following cancellation policies apply to all Konnect Learning events. Whilst Konnect Learning is sympathetic to the inevitability of changing circumstances, Konnect Learning incurs costs for each cancelled registration. It is for this reason that the following cancellation policies are non-negotiable: If a registration is cancelled more than 21 working days before the date of a scheduled event, the fee of that registration will be refunded, minus a $300 processing fee; If a registration is cancelled between 21 and 7 working days before the date of a scheduled event, the registered participant will receive a redeemable credit note that can be used to attend another of Konnect Learning s events (subject to availability of venues); If a registration is cancelled less than 7 working days before the date of a scheduled event, Konnect Learning is unable to issue a refund or credit note due to the significant expenses already incurred by Konnect Learning. CHANGES TO EVENTS A tremendous amount of effort is spent to ensure all of Konnect Learnings events proceed as originally marketed. It is with regret that circumstances beyond Konnect Learning s control can prevent this from happening. As such, Konnect Learning reserves the right to change the speaker and/or agenda details at any time throughout the marketing lifecycle of an event. It should go without saying that Konnect Learning will diligently minimise the risks of changes to any event and will always ensure events deliver the content that is advertised. Konnect Learning will notify all participants of any changes in a timely manner leading up to an event. CUSTOMER PRIVACY Konnect Learning takes diligent action to ensure all client details are protected. Furthermore, we respect our customer s right to opt out of our various promotional activities for relevant, upcoming events. If you do not want to receive further information about our upcoming conferences, training courses and learning experiences, please tick the following box: ONCE YOU ARE REGISTERED, WHAT IS THE NEXT STEP When you have registered for an event, and that registration has been received by Konnect Learning, you will be sent a confirmation . This will include your invoice and any relevant information regarding the event you are registered for. Konnect Learning will regularly keep you updated regarding the events for which you have registered. If you require any further information, visit our website at or call us on