Welcome to SAIL FOR CLIENTS: Enhancing Tools for Collaboration (SAIL ETC)
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1 Welcome to SAIL FOR CLIENTS: Enhancing Tools for Collaboration (SAIL ETC) OMSSA Learning Symposium Delta Ottawa City Centre June 19, 2013 Presenters Marianne Seaton, John Howley, Donna Blakely Tracey Seabrook
2 SAIL ETC Competencies Models of Employability Communication Skills Problem Solving Skills The Coach Approach Skills of Engagement
3 SAIL for CLIENTS Enhancing Tools for Collaboration SAIL ETC is a new set of applications of SAIL competencies to equip clients to collaborate with case managers and other service providers on their movement to improvement. SAIL ETC is more than just a curriculum; it is a proactive response to key environmental changes in program delivery and a case management strategy to improve client outcomes. 3
4 SAIL ETC: A Short History SAIL ETC is adapted from Supportive Approaches through Innovative Learning (SAIL), the awardwinning professional development program created with the Ontario Ministry of Community Social Services via project lead Donna Blakely. Through the Algoma District Services Administration Board (ADSAB) in the person of Ontario Works Director Tracey Seabrook, a need was recognized: to better equip clients to collaborate on their own movement to improvement. 4
5 Environmental Changes that Suggest Greater Client Engagement Modernized methods in case intervention Trend to program integration Labour market demands Changing demographics of poverty Greater inclusion of community in programs Movement to outcome-based strategies Modernized social services technology 5
6 Key Program Principles Levelling of power Asset-based approach Elicitive vs. directive approach Normalizing SAIL in client service Professional development vs. info dissemination Shared competencies (staff and clients) 6
7 Key Principles Capacity building within the social services organization Attacks issue of unmotivated clients New supportive process for collaborative case management 7
8 Program Components A. Client Curriculum Movement to Improvement (M2I) Learning, discovering, planning for life Joint problem solving Equalizing power Movement to Employment (M2E) Identifying skills employers demand Discovering hidden assets Matching employment needs to resources (c) 2013 Labour Market Partners Inc. 8
9 Program Components Movement to Collaboration (M2C) Managing conflict Establishing and repairing relationships Competency-based interventions 9
10 Program Components B. Organizational Preparation and Follow-Up Normalization plan for SAIL-based client assessment and case planning Competency-based model On the job coaching Follow-up staff, client, community partners 10
11 Program Components C. Staff Curriculum Client assessment and case planning Ensuring foundational SAIL concepts in A P Links to SAMS and other social services technologies (e.g., assessment component) Links to program objectives and outcomes (e.g., OW, ODSP, Housing Homelessness, Children s Services) Case documentation process (front-end/back-end) 11
12 Stages of Change Model PRE- CONTEMPLATIVE MAINTENANCE CONTEMPLATIVE Relapse ACTION PREPARATION 12
13 Contacts Marianne Seaton John Howley Labour Market Partners Inc
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