Effective Project Cost Control and Client Engagement Week

Transcription

1 C L A R I D E N June 2016 Knowledge for the world business leaders Australia Effective Project Cost Control and Client Engagement Week 8 separately bookable sessions in 4 cities Program A: Project Cost Planning, Estimation and Modeling 6-7 June 2016 Brisbane Marriott Hotel 9-10 June 2016 Amora Hotel Jamison Sydney June 2016 Melbourne Marriott Hotel June 2016 Pan Pacific Perth James Bawtree President, NSW Chapter AIPM (Australian Institute of Project Management) Independently assessed by APMG, through the world s most rigorous process as an Approved Trainer in Program, Project and PMO Management James clientele base include NSW Government, Westpac, Telstra, Toyota, Queensland Goverment, Suncorp and many more Program B: Managing Effective Client Communication and Relationships for Project Directors and Managers 6-7 June 2016 InterContinental Sydney 9-10 June 2016 Brisbane Marriott Hotel June 2016 Pan Pacific Perth June 2016 Melbourne Marriott Hotel Dr Lynda Bourne FAIM, FACS, PMP Named one of the 25 Influential Women in Project Management by PMI Member of the Core Committee for PMBOK 6th Edition to be released in December 2016 Author and editor of the book Advising Upwards: A Framework for Understanding and Engaging Senior Management Stakeholders

2 Project Cost Planning, Estimation and Modeling Program A: Held Across 4 Major Cities in Australia including Brisbane, Sydney, Melbourne, Perth FACULTY DIRECTOR James Bawtree CEO PMLogic President, NSW Chapter AIPM (Australian Institute of Project Management) Independently assessed by APMG, through the world s most rigorous process as an Approved Trainer in Program, Project and PMO Management James clientele base include NSW Government, Westpac, Telstra, Toyota, Queensland Goverment, Suncorp and many more James is the President of NSW Chapter AIPM (Australian Institute of Project Management). He has been independently assessed by APMG, through the world s most rigorous process as an Approved Trainer in Programme, Project and PMO Management and activity consults in Strategy Execution including Portoflio, Programme, Project, PMO, Benefits Management, Health Check and Maturity Reviews. James has trained, coached and mentored over one thousand portfolio, program, PMO, change, benefit and project managers with 100% success rate for certified foundation courses and 90% success rate at practitioner level. He has provided consultation and training on projects planning, control and management to many government and private industry clients in Australia and Asia, including but not limited to: NSW Government Queensland Government Attorney Generals Department, Canberra Wellington, New Zealand Government King & Wood Mallesons Westpac Telstra Toyota Tyndall Suncorp Stockland Working alongside top tier consulting firms and in publicly listed companies, James has over 17 years experience in all major facets of strategy implementation and program management including roles as: portfolio advisor, program director & manager, project manager, organizational change manager, PMO manager and health check / maturity review lead consultant. He has worked on strategy-driven transformations to projects & programs across multiple industries. James key strengths and capabilities lie in strategic planning including managing capabilities and budgets, large and small project portfolio reviews and establishing governance frameworks. He is the lead lecturer of Strategy Implementation for Australia s preeminent Executive MBA (Complex Project Management) run by Queensland University of Technology. James has taught courses at a variety of institutions and conferences including leading MBA modules in Strategy Implementation and courses for PMI & APMG. He also runs projects, PMOs, portfolio, benefits and program management courses throughout Australia and New Zealand. There are not that many people that truly understand how Portfolio, Program, Project and Change Management can work together and deliver quality outcomes for business, In a market that is awash with people with grand titles but little knowledge, James stands out as a true expert in this field, If you want to make your business to efficiently transform its strategy into reality through the use of portfolios of programs and projects then James and pmlogic is an excellent place to start - Portfolio, Program and Project management strategy professional James is an expert in the field of Program and Project management. He provides structure and discipline to processes and is very strong in recognizing opportunities for improvement - Financial Service Transformation and Change Leader James has passion and immense knowledge of Project Management disciplines. I worked with James for 18 months and he is one of the most professional, knowledgeable and passionate professionals I have ever worked with. - Senior Delivery Manager, ANZ 2

3 Project Cost Planning, Estimation and Modeling Program A: Held Across 4 Major Cities in Australia including Brisbane, Sydney, Melbourne, Perth EXECUTIVE SUMMARY Program: Location: 4 Separately Bookable Sessions: Project Cost Planning, Estimation and Modeling Australia 6-7 June 2016 Brisbane Marriott Hotel 9-10 June 2016 Amora Hotel Jamison Sydney June 2016 Melbourne Marriott Hotel June 2016 Pan Pacific Perth Early Bird 1 (Register & pay by 11 April 2016): Early Bird 2 (Register & pay by 9 May 2016): Regular Tuition Fee: AU$1,995 AU$2,195 AU$2,295 Group discount of 10% for 2nd participants from the same organization. For limited time only by 9 May 2016 registration for 3 participants, the 4th participant will receive a complimentary seat (one discount scheme will apply). Program Essence: How often do initial cost estimates match the eventual cost of a project? In the project planning process, cost estimation is fraught with uncertainty, leading to cost overruns and extensions which can prove costly for your organization. In some cases, it can massively exceed the initial budget, as seen in prominent projects such as the Sydney Opera House, where costs ran up to 15 times the original estimate! This two-day comprehensive program will show you how to improve your overall cost planning, estimation and modeling. Aligned with PMI PMBOK Guide and industry best practices, this program will equip you with critical skills and techniques for developing reliable cost estimates, comparing the costs of alternative strategies or technical approaches and ensuring the optimal balance of cost and quality in your projects. Led by President of NSW Chapter AIPM (Australian Institute of Project Management), James Bawtree, will show you how to accurately forecast anticipated project lifecycle costs, budget estimates, payback period and use advanced estimating models. You will also learn how to analyze cost risks to ensure optimal cost contingency reserve and sufficient cash flow projections to help you effectively handle uncertainties and risk events. At the end of this program, you will walk away with a comprehensive action plan that will help you to improve your project cost delivery and regain control of projects which are performing poorly. 3

4 Project Cost Planning, Estimation and Modeling Program A: Held Across 4 Major Cities in Australia including Brisbane, Sydney, Melbourne, Perth PROGRAM INTRODUCTION The most recent Chaos Report revealed 52.7% of projects will cost 189% of their original estimates. The cost of these failures and overruns are just the tip of the iceberg - lost opportunity costs, which are not measured, could easily be in the trillions. Unreliable cost estimates can result in significant cost overruns which cannot be controlled once it reaches an advanced stage in the project lifecycle. As potential projects are being considered, management typically seek opportunities to reduce life-cycle costs, improve budget accuracy and optimize whole-life project value, using accurate costs estimate and models. This two-day comprehensive program will show you how to improve your overall cost planning, estimation and modeling. Aligned with PMI PMBOK Guide and industry best practices, this program will equip you with critical skills and techniques for developing reliable cost estimates, comparing the costs of alternative strategies or technical approaches and ensuring the optimal balance of cost and quality in your projects. Led by President of NSW Chapter AIPM (Australian Institute of Project Management), James Bawtree, will show you how to accurately forecast anticipated project lifecycle costs, budget estimates, payback period and use advanced estimating models. You will also learn how to analyze cost risks to ensure optimal cost contingency reserve and sufficient cash flow projections to help you effectively handle uncertainties and risk events. At the end of this program, you will walk away with a comprehensive action plan that will help you to improve your project cost delivery and regain control of projects which are performing poorly. WHO WILL BENEFIT THE MOST MDs, VPs, Directors, GMs, CFOs, COOs, Heads, Senior Managers, Managers, Consultants, Controllers and Engineers responsible for: Project Management / Project Development / Project Execution Project Portfolio Management Project Management Office (PMO) Project Finance Project Cost Estimating / Cost Planning Project Cost Control / Cost Engineering Project Control Project Audit Scheduling and Planning Integrated Scope Change Supply Chain / Purchasing / Procurement Risk Management Civil Engineering / Structural Engineering Quantity Surveying This course is relevant to all projects including civil infrastructure, building, IT as well as Mergers and Acquisitions. LEARNING OBJECTIVES Develop realistic cost estimates with proven and advanced estimation techniques Identify different types of capital budgeting techniques used to accurately and progressively estimate project costs Estimate your project costs in conjunction with scope, time, risk and quality Determine your project s likelihood of success before you commit Explore the financial feasibility and options around optimum project delivery Identify the critical success factors in cost risk analysis and how to win tenders successfully with optimum contingency Set up and maintaining a project cost management system Regain control of projects which are performing poorly and overcome the fear of dealing with complex systems and procedures for cost control 4

5 Project Cost Planning, Estimation and Modeling Program A: Held Across 4 Major Cities in Australia including Brisbane, Sydney, Melbourne, Perth CPD CERTIFICATION DETAILS This course has been independently certified as conforming to accepted CPD guidelines. On average, this executive program contributes 16 hours towards your CPD. Delegates must register at the start and close of each workshop to be awarded a certificate of completion. PROGRAM OUTLINE DAY ONE Introduction Course introduction, including something interesting / unusual about you Delegate introductions & expectations Case studies having a holistic view to the project Delegates examples Activity: Examine delegates projects Project Cost Planning Principles of someone to make the decision and someone to do the work Project lifecycle and cost planning Roles & responsibilities, taking a holistic view into account Contract types and planning Activity: Prepare a cost plan Project Cost Estimating Principles of cost estimating - WAG and SWAGs ICT Business Change Civil/Construction Legal and others Estimating techniques Challenges & pitfalls, how to avoid input costs only Time-cost-quality-scope-benefits-risk-stakeholders relationship Activity: Approaches to estimating Governance and Controls Costs Governance, using RACI model and holistic project view Reporting to finance and project figures, including both build and sustaining costs Accrual vs cash accounting as well as depreciation and tax Budget vs actual and monthly timing of taking the financial slice and alignment of figures Business case and reporting frequency Reviews and including assurance and audit Activity: Create a report and appropriate cycle 5

6 Project Cost Planning, Estimation and Modeling Program A: Held Across 4 Major Cities in Australia including Brisbane, Sydney, Melbourne, Perth DAY TWO Detailed Project Cost Estimates Cost Breakdown Structure model taking into account contact type Resource & Cost Allocation to build and run Direct & Indirect Project Costs Labor estimating from fixed to groupings Material Estimating using catalogues and a Quantity Surveyor or Analyst How to including change, contingency and tolerance within the budget Activity: Prepare a detailed estimate Advanced Estimating and Project Modeling Top down, bottom up and three-point estimating techniques 6 step model for estimating in teams using Wide-band Delphi model Simulations through Building Information Modeling (BIM) Working through probability and Standard Deviation Formulae Activity: Estimate using two techniques Supplementary Costing Tools and Techniques Whole of life costing model, plan build and run Risk management touching identifying and assess as well as managing risks Earned value and performance reviews Software discussions on what works well and what does not Activity: Calculate contingency sum based on identified risks Wrap up and Next Steps Learning outcomes Participant summaries Next steps when you get back to your office 6

7 Managing Effective Client Communication and Relationships for Project Directors and Managers Program B: Held Across 4 Major Cities in Australia including Sydney, Brisbane, Perth, Melbourne FACULTY DIRECTOR Dr Lynda Bourne FAIM, FACS, PMP Director of Professional Services Mosaic Project Services Pty Ltd Named one of the 25 Influential Women in Project Management by PMI Member of the Core Committee for PMBOK 6th Edition to be released in December 2016 Author and editor of the book Advising Upwards: A Framework for Understanding and Engaging Senior Management Stakeholders Dr Lynda Bourne FAIM, FACS, PMP is a senior management consultant, professional speaker, trainer, and awardwinning project manager with 30+ years of professional industry experience. She was awarded PMI Australia s Project Manager of the Year (2003) and was included in PMI s inaugural list of 25 Influential Women in Project Management (2006). Lynda is a member of the Core Committee for PMBOK 6th edition due for release in 2016; her focus is on stakeholder engagement and communications. She is also a Fellow of the Australian Institute of Management and a Fellow of the Australian Computer Society. Lynda is a recognized international author, seminar leader and speaker on the topic of stakeholder engagement and the Stakeholder Circle visualization tool. Her works include a book titled Advising Upwards (Gower, 2011) containing practical advice for those seeking to influence their senior stakeholders, and an article - Stakeholder Relationship Management: A Maturity Model for Organisational Implementation (Gower, 2009, 2011), which defines the SRMM model for stakeholder relationship management maturity. Her latest article, Making Projects Work: Effective Stakeholder Management and Communication, was published early in Lynda serves as the Director of Professional Services at Mosaic Project Services, providing project-related consultancy, mentoring and training for clients worldwide. Working with the Stakeholder Circle methodology and seeing applied in practice has made stakeholder engagement and intuitive part of what I focus on as a leader. Lynda Bourne provided the clarity and logical approach that allowed us to introduce stakeholder engagement to all of our business. - Vice President, APM Terminals I would like to thank you very much for conducting the Stakeholder Management Masterclass. The attendees were content in the professional way you presented and increased their awareness of who the stakeholders actually are and how to communicate with them on a daily basis. The masterclass was more comprehensive with useful tools to identify and classify stakeholders with. - Project Management Conference 2015 Organising Committee, PMI New Zealand Chapter Fantastic and motivational presentation, given in a practical and logical way - 2nd Women in Project Management Leadership Summit 2015 Organizing Committee, PMI Melbourne Chapter Advising Upwards: A Framework for Understanding and Engaging Senior Management Stakeholders Dr Lynda Bourne Author 7

8 Managing Effective Client Communication and Relationships for Project Directors and Managers 2016 Clariden Effective Project Cost Control and Client Engagement Week Program B: Held Across 4 Major Cities in Australia including Sydney, Brisbane, Perth, Melbourne EXECUTIVE SUMMARY Program: Managing Effective Client Communication and Relationships for Project Directors and Managers Early Bird 1 (Register & pay by 11 April 2016): Early Bird 2 (Register & pay by 9 May 2016): Regular Tuition Fee: AU$1,995 AU$2,195 AU$2,295 Location: 4 Separately Bookable Sessions: Australia 6-7 June 2016 InterContinental Sydney 9-10 June 2016 Brisbane Marriott Hotel June 2016 Pan Pacific Perth June 2016 Melbourne Marriott Hotel Group discount of 10% for 2nd participants from the same organization. For limited time only by 9 May 2016 registration for 3 participants, the 4th participant will receive a complimentary seat (one discount scheme will apply). Program Essence: According to Project Management Institute s 2013 Pulse of the Profession report, 1 in 5 projects fail as a result of ineffective communication. Undeniably, project directors and mangers need to communicate and manage client relationships more effectively to ensure project success and deliver higher client satisfaction. This practical 2-day program will take you through the process of building effective communication and relationship management skills to achieve client engagement. Led by award-winning project manager, Dr. Lynda Bourne, you will learn to analyze your clients communication styles, needs and motivation so that you can create targeted, clear and concise messages that facilitates client buy-in. By setting up communication SOPs and internal standards for client communication, you will be able to avoid miscommunication and ensure that project status is clearly and effectively communicated during project delivery. Through role plays and hands-on exercises, you will develop negotiation, persuasion and conflict resolution skills. Learn key techniques to handle difficult clients and deliver bad news diplomatically to ensure a positive working relationship as a basis for successful project delivery. Coupled with case studies, you will understand how to build trust and credibility with clients to eventually create longterm profitable relationships and a positive corporate image for your organization. At the end of the course, you will walk away with the ability to implement effective client engagement in all your projects. 8

9 Managing Effective Client Communication and Relationships for Project Directors and Managers 2016 Clariden Effective Project Cost Control and Client Engagement Week Program B: Held Across 4 Major Cities in Australia including Sydney, Brisbane, Perth, Melbourne PROGRAM INTRODUCTION Effective project communication is undeniably one of the most important aspects of a project management professional s role and the ability to deliver a successful project. This is evident as 20% of projects fail due to ineffective communication. In addition, with increasing volatility in the global market, it is clearly more cost-effective for organizations to retain existing clients than develop new relationships. As the point of contact between organizations and their clients, project management professionals play a crucial role in retaining clients. As such, there is an increasing need for them to improve communication and relationship management skills to create long term client engagement. Led by internationally recognized author Dr Lynda Bourne, the Managing Effective Client Communication and Relationships for Directors and Managers program will enable you to peer through the lens of communication and client relationship management to engage clients. Through understanding different personalities and communication styles, as well as analyzing your clients communication styles, needs and motivation, you will learn to create targeted, clear and concise messages that appeal to your clients. You will also learn to set up communication SOPs and internal standards for client communication as part of communication planning, so as to avoid miscommunication and ensure that project status is clearly and effectively communicated during project delivery. Through interactive discussions and role play, you will hone your negotiation, persuasion and conflict resolution skills, be trained to deal with clients diplomatically and maintain a positive working relationship with clients for project success. You will also understand how to strengthen trust and establish your credibility with clients as a basis for building a long-term relationship with them. Eventually, you will be equipped to engage clients effectively and build a positive image for your organization. WHO WILL BENEFIT THE MOST This program is designed for MDs, VPs, Directors, GMs, Heads, Senior Managers, Consultants, SME contractors, Systems Analysts, Commercial Managers, Controllers and Engineers who are responsible for: Project/ Program Management Project Management Office Project Portfolio Management Claims Project Coordinators/ Managers Project Planners Project Team Leader Project Support Officer Customer/ Client Engagement Stakeholder Management and anyone who might be involved in day-to-day project management and who might be perplexed by the complexity of managing successful client relationships LEARNING OBJECTIVES Understanding the importance of effective communication and relationship management Building a strong foundation for communication and relationship management Analyzing your client s communication style, needs and motivation Communicating with different levels of client stakeholders effectively Creating targeted, clear and concise messages that appeals to your client Practising negotiation and conflict management skills Setting up communication SOPs and internal standards for client communication Handling difficult clients Delivering bad news Acquiring sales/ story-telling skills to gain client buy-in Building trust with client to create long-term profitable relationships 9

10 Managing Effective Client Communication and Relationships for Project Directors and Managers 2016 Clariden Effective Project Cost Control and Client Engagement Week Program B: Held Across 4 Major Cities in Australia including Sydney, Brisbane, Perth, Melbourne CPD CERTIFICATION DETAILS This course has been independently certified as conforming to accepted CPD guidelines. On average, this executive program contributes 16 hours towards your CPD. Delegates must register at the start and close of each workshop to be awarded a certificate of completion. PROGRAM OUTLINE DAY ONE Defining A Project s Success Delivery of Organizational Value Through Projects Overview of Client Engagement Corporate Reputations and Corporate Social Responsibility (CSR) Managing risk through effective engagement of stakeholders Case study: BP s disaster in the Gulf of Mexico This case study will illustrate the failure of good governance due to poor leadership decisions and the reasons why organizations need to focus on all stakeholders in order to deliver maximum value to their clients or potential clients Project success beyond the iron triangle projects are about people delivering value to other people Summary: project success based on the following approaches: o Strategic o Tactical Identifying Your Stakeholders and Meeting Their Expectations Learn why stakeholders matter in an organization Identify the stakeholders that matter to you Understand your stakeholders needs and their expectations Benchmark on Stakeholder Circle methodology to: o Identify your stakeholders and understand their needs o Prioritize your stakeholders o Map your stakeholder s profiles o Develop an engagement strategy o Monitor your stakeholders changes over time Case study: Paradise Island Utility Company developing renewable energy infrastructure Using the above Stakeholder Circle methodology, participants will learn how to manage their stakeholders needs and expectations. Exercise: develop a map of the clients (existing and potential) of the PUC infrastructure project Client Stakeholder Engagement Defining Client Stakeholders 3 tiers of stakeholders in your client organization: client organization, client senior management and end users From the client stakeholder map developed earlier: Consider different communication strategies for internal senior managers and senior managers from client organizations Define the approaches the project director must consider for effective engagement and client advocacy How project directors can coach internal senior management to effectively handle clients senior management Exercise: Applying the theory to the case study Building Personal Credibility Study how to develop credibility and build trust Analyze the importance of getting support from the Sponsors Management vs. Leadership Which is the best approach to handle client stakeholders and why? Wrap-Up and Summary of First Day Monitoring the effectiveness of the communication strategy 10

11 Managing Effective Client Communication and Relationships for Project Directors and Managers Program B: Held Across 4 Major Cities in Australia including Sydney, Brisbane, Perth, Melbourne DAY TWO Review of Day 1 Collaborative Communication Building and Maintaining Strong Relationships with Stakeholders Detailed Factors To Consider When Planning Communication Different types of communication and when each one works best o Verbal communication o Non-verbal communication and how to read body language Understand how we are all unique in terms of communication style, through the influence of personality and experience Culture: what it is and how it affects effective communication How nationality, age, gender and professions affect how we receive and respond Helping the team prepare for working in multi-cultural environments Helping the team to improve their team culture through understanding the importance of individual and team emotional intelligence Role play: analyzing individual communication needs Using Power and Developing Influence Strategies Different types of power Different types of influence Developing persuasive conversations to influence your client Exercise: Developing a persuasive conversation Special Communication: Negotiation The Harvard Method of Negotiation How to negotiate for a win-win outcome every time Role play: Sharing scarce resources Managing Difficult Clients Understand the importance and purpose of project reports Aligning change management to your communication strategy Learn how to solve conflicts and problems that arise among stakeholders How to deliver bad news Role play: Resolving conflict (based on the Paradise Island case study) Conclusion Discussions about how this information can be applied at work Implementing effective client engagement practices 11

12 EFFECTIVE PROJECT COST CONTROL AND CLIENT ENGAGEMENT WEEK June 2016 Australia REGISTRATION PAGE PROGRAM FEES Session Program A : Project Cost Planning, Estimation and Modeling Program B: Managing Effective Client Communication and Relationships for Project Directors and GROUP DISCOUNTS 1st Early Bird Fee Per Participant (If payments & registrations are received by 11 April 2016) AU$1,995 AU$1,995 2nd Early Bird Fee Per Participant (If payments & registrations are received by 9 May 2016) AU$2,195 AU$2,195 Combination of different participants from the same company is allowed. For 2 registrations from the same company and billing source, the 2nd participant enjoys a 10% discount. For registrations before 9 May 2016 and for 3 or more participants, the 4th participant will receive a complimentary seat Booking Contact (Approving Manager) Mr/Mrs/Ms: Job Title: Department: Telephone: Fax: Organization: Address: Postal Code: I would like to receive more information on hotel accommodation using Clariden Global coporate rate. Please register the following participant for this seminar. (Please tick to select your seminar(s). You may tick more than one.) Regular Fee Per Participant AU$2,295 AU$2,295 1st Participant Name (Mr/Mrs/Ms): Job Title: Department: Telephone: Fax: Date of Birth: Seminar(s): PROGRAM A PROGRAM B Brisbane Sydney Brisbane Sydney 2nd Participant Name (Mr/Mrs/Ms): Job Title: Department: Telephone: Fax: Date of Birth: Seminar(s): PROGRAM A PROGRAM B Brisbane Sydney Brisbane Sydney 3rd Participant Name (Mr/Mrs/Ms): Job Title: Department: Telephone: Fax: Date of Birth: Seminar(s): PROGRAM A PROGRAM B Brisbane Sydney Brisbane Sydney 4th Participant Name (Mr/Mrs/Ms): Job Title: Department: Telephone: Fax: Date of Birth: Seminar(s): PROGRAM A PROGRAM B Brisbane Sydney Brisbane Sydney 4 WAYS TO REGISTER PAYMENT METHODS EARN CPD HOURS C L A R I D E N Knowledge for the world business leaders admissions@claridenglobal.com Fax: Call: Website: BY CHEQUE / BANK DRAFT : Made payable to CLARIDEN GLOBAL INTERNATIONAL LIMITED and mail to: 3 International Business Park, #04-29, Nordic European Centre, Singapore BY TELEGRAPHIC TRANSFER TO: Bank Name: Standard Chartered Bank Bank Code: 7144 Bank Branch Code: 001 Bank Address: 6 Battery Road, #01-01 Singapore Bank Account No: Bank Account name: CLARIDEN GLOBAL INTERNATIONAL LIMITED SWIFT Code: SCBLSG22 Please note that all bank charges are to be borne by participants. 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ALL CANCELLATIONS MUST BE RECEIVED IN WRITTEN FORM PLEASE NOTE: Clariden Global International Limited reserves the right to change the content and timing of the programme, the speakers and the date and venue due to reasons beyond their control. If in the unlikely event that the course is cancelled, Clariden Global International Limited will refund the full amount and disclaim any further liability. ENQUIRIES: If you have any queries about registration or payment please do not hesitate to contact our client services department on PRIVATE DISCLOSURE STATEMENT: Any information provided by you in relation to this event is being collected by Clariden Global International Limited and will be held in the strictest confidence. It will be added to our database for the primary purpose of providing you with information about future events and services. Visit us at for upcoming events FOR OFFICIAL USE FEE RECEIVED REFERENCE L6164_66_68_70/LG/ML