Extended Warranties and Insurance for Mobile and Non-Mobile Consumer Products

Transcription

1 Extended Warranties and Insurance for Mobile and Non-Mobile Consumer Products Worldwide research across 30 countries covering: Extended warranties and insurance for white goods, brown goods, grey goods, mobile gadgets and mobile phones Series prospectus September 2012 Web:

2 Prospectus contents Page What is the research? Which countries are covered? How are the underlying products defined What methodology has been used? What is the structure of the reports? What are the key features of the research? How can the research be used? How can the PartnerBASE datasets be used? Who can use the research? Sample graphics What are the prices? What other reports are available? Does Finaccord have any consumer research on this subject? How can the research be purchased? Web: info@finaccord.com 2

3 What is the research? Finaccord's series of reports about extended warranties and insurance for mobile and non-mobile consumer products worldwide is comprised of 30 country-specific studies and related PartnerBASE datasets plus several multi-country reports and databases as detailed in this series prospectus. Together, these studies examine the markets for extended warranties and insurance sold in conjunction with white goods, brown goods, grey goods, mobile gadgets and mobile phones across the countries listed overleaf. In total, the series draws on extensive, on-going primary and secondary research covering over 3,000 organisations involved in the production and distribution of mobile and non-mobile consumer products including manufacturers, mainstream mobile network operators, mobile virtual network operators (MVNOs), specialised retailers of consumer electronics, supermarkets and other types of retailer (namely, department stores, DIY outlets, speciality retailers and variety retailers). Coverage of retailers includes organisations that sell only through 'bricks-and-mortar' stores, distributors that sell only via a website, and retailers operating a mixed sales strategy through both channels. Web: info@finaccord.com 3

4 Which countries are covered? Country Most recent Country Most recent Country Most recent update update update Argentina Oct-12 France Jul-11 Portugal Jul-11 Australia Sep-12 Germany Jul-11 Romania Jul-11 Austria Jul-11 India Sep-12 Russia Jul-11 Belgium Jul-11 Ireland Jul-11 South Africa Nov-12 Brazil Oct-12 Italy Jul-11 Spain Jul-11 Canada Dec-12 Malaysia Sep-12 Sweden Jul-11 China Sep-12 Mexico Oct-12 Switzerland Jul-11 Czech Republic Jul-11 Netherlands Jul-11 Turkey Jul-11 Denmark Jul-11 Norway Jul-11 UK Jul-11 Finland Jul-11 Poland Jul-11 USA Dec-12 Web: 4

5 How are the underlying products defined? White goods are defined as major built-in and free-standing kitchen appliances including large cooking appliances, dishwashers, home laundry appliances and refrigeration appliances. Small appliances such as air treatment products, small cooking and non-cooking appliances, food preparation appliances, heating appliances, personal care appliances and vacuum cleaners are excluded. Brown goods are defined as in-home consumer electronics including non-mobile home audio and cinema products, televisions and projectors, and video players. Grey goods are defined as desktop computers and computer peripherals such as non-mobile games consoles, printers and scanners. For all three types of non-mobile consumer product, related extended warranties and insurance usually cover mechanical and / or technical breakdown only although cover for accidental damage can be incorporated in certain cases. Mobile gadgets are defined as camcorders, cameras, portable (laptop or notebook) computers and portable media players with no conventional mobile telephony facility. mobile phones are defined as any mobile handsets that incorporate a conventional mobile telephony facility including smartphones. Mobile gadget insurance can cover one or more of accidental damage, loss, technical breakdown and / or theft, while mobile phone insurance can also cover airtime abuse (unauthorised usage).. Web: info@finaccord.com 5

6 What methodology has been used? Finaccord s surveys of manufacturers and distributors in these countries are carried out in the months immediately prior to the publication dates shown on slide 4 and should account for most significant entities involved in the production and distribution of white goods, brown goods, grey goods, mobile gadgets and mobile phones in each country. In particular, the research answers the following questions: whether extended warranties and / or related insurance are provided in association with the mobile and non-mobile consumer products manufactured or sold by these organisations; if so, whether cover includes protection in the event of accidental damage, airtime abuse, loss and / or theft in addition to mechanical / technical breakdown; if so, how? through captive or internally managed schemes, through a single partner, through a broker or through relationships with multiple partners? if through external entities, the identity of the partner(s) used in each instance. Web: info@finaccord.com 6

7 What is the structure of the reports? Executive Summary: providing a concise evaluation of the principal findings of the report including an overview of the total size of the market for extended warranties and insurance related to white goods, brown goods, grey goods, mobile gadgets and mobile phones in each country. Introduction: offering rationale, description of methodology and some definitions. White Goods: an in-depth analysis of the market for extended warranties and insurance sold with white goods including: introduction to the markets for the underlying white goods; survey results for manufacturers; survey results for retailers; analysis of risks covered by all schemes (i.e. mechanical / technical breakdown only or also accidental damage); existence of independent distribution channels; and estimates for the market size for extended warranties and insurance sold alongside white goods in the most recent year with forecasts for a further four years ( for reports published in July 2011 and for reports published in the second half of 2012). Four further chapters follow for each of brown goods, grey goods, mobile gadgets and mobile phones, each following an identical structure to that above for white goods apart from the fact that the analysis of risks covered also includes consideration of loss and theft for mobile gadgets and phones, and airtime abuse (unauthorised usage) for mobile phones. Web: info@finaccord.com 7

8 What are the key features of the research? Key features of these reports include: quantification of the market size for extended warranties and insurance linked to mobile and nonmobile consumer products: how much are the markets really worth in each country, and how do they segment between white goods, brown goods, grey goods, mobile gadgets and mobile phones? analysis of extended warranty underwriters and brokers that have established relationships for schemes with manufacturers and retailers of white goods, brown goods, grey goods, mobile gadgets and mobile phones, including their unweighted share of partnerships; consideration of the potential for cross-selling stand-alone extended warranty and insurance policies through independent channels that are separate from either manufacturers or retailers: does an emerging market exist for this form of distribution in each country? forecasts for the market size for extended warranties and insurance linked to mobile and nonmobile consumer products: assuming no significant changes in the number of manufacturer and retailer schemes, what factors will cause this sector to grow or decline in the next four years? Web: 8

9 How can the research be used? You may be able to use these reports plus the PartnerBASE datasets and market data annexes that accompany them in one or more of the following ways: appreciate the size of the opportunity in the markets for extended warranties and insurance linked to white goods, brown goods, grey goods, mobile gadgets and mobile phones across 30 important countries; understand how dynamic competitors in several countries are helping the sector to expand in spite of uneven progress in the underlying mobile and non-mobile consumer product markets; assess the position of national and international competitors such as ACE, Allianz Global Assistance, AmTrust International, Aon, Assurant Solutions, Asurion, BNP Paribas Assurance, Chartis, CPP, Domestic & General, Europ Assistance, Garantech, HomeServe / SFG, Lifestyle Services Group, Lumley Insurance, MAPFRE Seguros, Marsh, Moderna Försäkringar, Solid Försäkringar, The Warranty Group, and Wertgarantie; consider how the value of the markets for extended warranties and insurance linked to mobile and non-mobile consumer products in each country may reasonably be expected to evolve in the next four years. Web: info@finaccord.com 9

10 How can the PartnerBASE datasets be used? Datasets available for 30 countries Filter by category of distributor View operating model Organisation Country Category Product type Extended warranty or Operating model Non-captive partner(s) insurance offered? and / or captive broker Acuista.com Spain Retailer Mobile gadgets No AEG Electrolux (including Zanussi Spain Manufacturer White goods Yes Single partner Domestic & General Ahtec / Dexar Spain Retailer Grey goods Yes Internal Ahtec / Dexar Spain Retailer Mobile gadgets Yes Internal Airis Solution Center Spain Retailer Brown goods Yes Single partner Caser Look up specific distributors Source: Finaccord PartnerBASE Filter by product type Identify distributors with schemes Identify extended warranty and insurance providers Note The PartnerBASE also classifies distributors that are retailers (as opposed to manufacturers) according to their sub-category (e.g. department store, MVNO, network operator, supermarket etc.) and their distribution model (i.e. offline-only, online-only or mixed). Web: info@finaccord.com 10

11 Who can use the research? 1. Extended warranty and insurance underwriters and brokers: this series offers a unique guide to an under-researched yet significant and evolving sector with international development potential be aware of what growth in these markets could mean for your organisation; 2. Manufacturers and retailers: growth in the market for extended warranties and related insurance linked to mobile and non-mobile consumer products, allied to apparently high profit margins, presents a revenue enhancement opportunity not only for the warranty providers but also for their partner organisations; 3. Management consultancies: are you helping an extended warranty or insurance provider to develop its business, or are you advising a manufacturer or retailer with regards to how it can improve its profitability? If so, this research will provide you with important insights into the market for extended warranties and insurance linked to white goods, brown goods, grey goods, mobile gadgets and mobile phones; 4. Administration and repair firms: a variety of other organisations can also benefit from the development of the market for extended warranties and insurance sold in conjunction with these products this study offers a comprehensive picture of the current state of this sector. Web: info@finaccord.com 11

12 Sample graphics (1) 1. Finaccord predicts that gross written premiums and other revenues from extended warranties and insurance linked to mobile gadgets in Australia will exceed USD 100 million in Market value Market value as a % of underlying product market value 5% 4% 3% 2% 1% Source: Finaccord analysis 0 Market value (USD million) % of underlying product market value Web: info@finaccord.com 12 0%

13 Sample graphics (2) 2. Just under one third of retailers of brown goods in China have launched an extended warranty scheme, most working with a single, external partner in this context % of retailers offering scheme, and operating models used Provider share of non-captive partnerships, % 100% 80% 60% Captive / Internal Beijing Integrated Technology Services, 2 China Pacific, 1 China Life, 1 NEW Corp, 6 40% 20% Multiple partners Single partner Assurant, 2 0% Scheme offered Operating model (see legend) The Warranty Group, 6 Source: Finaccord PartnerBASE Web: info@finaccord.com 13

14 Sample graphics (3) 3. By 2015, 80% of Malaysia's population are forecast to be owners of mobile phones Number of owners % of total population Number of owners of mobile phones (million) 30 % of total population 100% 24 80% 18 60% 12 40% 6 20% % Source: MCMC, Finaccord analysis Web: info@finaccord.com 14

15 What are the prices? These reports about extended warranties and insurance for mobile and non-mobile consumer products in different countries are available as standard Adobe Acrobat PDF documents and / or hard copies. The PartnerBASE datasets and market data annexes that accompany them at no further charge are in Microsoft Excel format. Prices for each country are as follows: Extended Warranties and Insurance for Mobile and Non-Mobile Consumer Products in... Argentina GBP 795 France GBP 595 Portugal GBP 595 Australia GBP 795 Germany GBP 595 Romania GBP 595 Austria GBP 595 India GBP 795 Russia GBP 595 Belgium GBP 595 Ireland GBP 595 South Africa GBP 795 Brazil GBP 795 Italy GBP 595 Spain GBP 595 Canada GBP 795 Malaysia GBP 795 Sweden GBP 595 China GBP 795 Mexico GBP 795 Switzerland GBP 595 Czech Republic GBP 595 Netherlands GBP 595 Turkey GBP 595 Denmark GBP 595 Norway GBP 595 UK GBP 595 Finland GBP 595 Poland GBP 595 USA GBP 795 * For UK-based clients, VAT at the prevailing rate will be added to the basic price. Costs quoted are for a single site user licence only. For a corporate user licence, please see the final slide for further details. Invoices can be paid in EUR, at the prevailing exchange rate, if preferred. For acquisition of multiple reports, please contact Finaccord discounts may be available. Web: info@finaccord.com 15

16 What other reports are available? Several multi-country reports and associated PartnerBASE datasets about extended warranties and insurance for mobile and non-mobile consumer products in different countries are also available from Finaccord, as listed below. These are based upon the same research programs as the country-specific titles but instead focus separately on each of extended warranties and insurance for white goods, brown goods, grey goods, mobile gadgets and mobile phones. Separate report prospectuses and tables of contents are available for these which can be downloaded either from the relevant pages of the Finaccord website or by contacting Finaccord directly. Extended Warranties and Insurance for Brown Goods in Europe GBP 1,995 Extended Warranties and Insurance for Grey Goods in Europe GBP 1,795 Extended Warranties and Insurance for White Goods in Europe GBP 1,995 Mobile Gadget Insurance in Europe GBP 2,495 Mobile Telephone Insurance in Europe GBP 2,495 * For UK-based clients, VAT at the prevailing rate will be added to the basic price. Costs quoted are for a single site user licence only. For a corporate user licence, please see the final slide for further details. Invoices can be paid in EUR, at the prevailing exchange rate, if preferred. For acquisition of multiple reports, please contact Finaccord discounts may be available. Web: info@finaccord.com 16

17 Does Finaccord have any consumer research on this subject? Yes, we do. The reports listed below are based exclusively on consumer research commissioned by Finaccord and covering a representative sample of respondents (1,000) in each country covered. These will be helpful for understanding other metrics such as consumers' usage of distribution channels and claims frequency, as well as take-up rates. Again, separate report prospectuses and tables of contents are available for these which can be downloaded either from the relevant pages of the Finaccord website or by contacting Finaccord directly. Mobile Metrics: Consumer Approaches to Mobile Telephone Insurance in Europe GBP 2,495 Mobile Metrics: Consumer Approaches to Mobile Telephone Insurance in France GBP 595 Mobile Metrics: Consumer Approaches to Mobile Telephone Insurance in Germany GBP 595 Mobile Metrics: Consumer Approaches to Mobile Telephone Insurance in Italy GBP 595 Mobile Metrics: Consumer Approaches to Mobile Telephone Insurance in the Netherlands GBP 595 Mobile Metrics: Consumer Approaches to Mobile Telephone Insurance in Spain GBP 595 Mobile Metrics: Consumer Approaches to Mobile Telephone Insurance in the UK GBP 595 Warranty Metrics: Consumer Approaches to Extended Warranties for White, Brown and Grey Goods in Europe GBP 2,495 Warranty Metrics: Consumer Approaches to Extended Warranties for White, Brown and Grey Goods in France GBP 595 Warranty Metrics: Consumer Approaches to Extended Warranties for White, Brown and Grey Goods in Germany GBP 595 Warranty Metrics: Consumer Approaches to Extended Warranties for White, Brown and Grey Goods in Italy GBP 595 Warranty Metrics: Consumer Approaches to Extended Warranties for White, Brown and Grey Goods in the Netherlands GBP 595 Warranty Metrics: Consumer Approaches to Extended Warranties for White, Brown and Grey Goods in Spain GBP 595 Warranty Metrics: Consumer Approaches to Extended Warranties for White, Brown and Grey Goods in the UK GBP 595 * Terms and conditions are the same as on the previous two slides. Web: info@finaccord.com 17

18 How can the research be purchased? Simple. Just go to the relevant area of the Finaccord web site available at and fill in the online order form, clearly indicating: report required type of corporate user licence, if required * billing name address and address purchase order number, if applicable Please allow up to one working day for the delivery of electronic copy by copy and one working week for the arrival of hard copy. * For the corporate user licence please choose one of the following options: 1. One office, one country: no supplement over and above basic cost of reports ordered 2. Multiple offices, one country: additional 20% over and above basic cost of reports ordered 3. Multiple offices, two to ten countries: additional 50% over and above basic cost of reports ordered 4. Global (unlimited offices in unlimited countries): additional 100% over and above basic cost of reports ordered VAT at the prevailing rate will be added to the price of any corporate user licence acquired by UK-based buyers. Web: info@finaccord.com 18