Injury Management Specialist

Transcription

1 Injury Management Specialist Virgin Australia goals 1. Capitalise on growth business opportunities 2. Drive yield enhancement 3. Business cost efficiency program 4. Optimising the balance sheet 5. Set a new standard in customer experience 6. Develop our people to their full potential Level 2A Location PER Department Workers Compensation Division Safety Systems Group Virgin Australia Direct Reports Nil Reports to Group Workers Compensation Manager Manager once removed (MOR) Manager Group Workplace Safety Role Scope Created / Updated October 2016 Role Summary Injury and Workplace Safety Specialist Role The Injury and Workplace Safety Specialist oversees workplace safety performance and compliance for key entities within the Virgin Australia Group and is responsible for ensuring the required outcomes are achieved and maintained by engaging and contributing to the continuous implementation and operation of all business units. The role carries out the Injury Management Process as defined by Comcare Rehabilitation Policy and VAA Injury Management Policy of Virgin Australia Airlines Safety Systems Department. This position commands a high degree of veracity and technical ability with the overall goal to maintain effective Return to Work rates and influence claims cost. The role undertakes complex and diverse workplace inspections of Virgin Australia Group business units and externally contracted providers to ensure compliance with the applicable Work, Health and Safety regulations, Virgin Australia Group procedures and any other applicable safety standards, procedures and contracted requirements. The role actively engages and supports Managers and Leaders, acting as focal point, enabling compliance with statutory obligations and continual implementation/ improvement of workplace safety. This is achieved through the provision of corporate and operational support for workplace safety and workers compensation functions including training, advice, guidance and leadership support. There is a requirement to undertake other allocated tasks, with sometimes high pressures and reduced critical lead times, that may be reasonably required commensurate with grade and responsibilities of the post as directed. This role will perform other duties as directed by the Group Workers Compensation Manager to support the strategy and objectives of the Virgin Australia Group. This role is decentralised from the Group Workplace Safety Department based at Brisbane Head Office and requires operating regularly in unsupervised situations during usual office hours. The role has a high potential for frequent travel across the Virgin Australia Group network including travel at short notice as directed. This role also includes a rotational on-call requirement for after-hours emergencies/serious incidents. Page 01

2 Accountabilities and Key Metrics Accountability Major activities Key Metrics 1. Legislation Ensure all legislative requirements of claims are implemented as per Comcare and traditional scheme requirements High level of communication, knowledge and application of Comcare and traditional schemes Implementation of Virgin Australia s Comcare Rehabilitation Policy and VA Injury Management policy 2. Delegation of the powers and functions of a rehabilitation authority All powers and functions of a rehabilitation authority have been delegated (Section 36 & Section 37 of the SRC Act) Powers exercised as per Comcare requirements 3. Case Management Process Manage and implement all elements of case management being, preparation, assessment, planning, implementation and monitoring Initial contact with injured employees Source Suitable Duties for injured employees Make referral to an external Occupational Rehabilitation provider when required Input strategies when complexities arise, i.e. early intervention, referral to EAP, applied empathy etc. Facilitate support days at relevant ports offering both support and guidance to injured employees and Leaders / RTWC Represent Virgin Australia at case conference / conciliation matters Facilitate claims reviews with QBE / Agent Represent Virgin Australia at litigation Provide advice for long term injury management Coordinate with all stakeholders regarding the Career Transition program Positive feedback from stakeholders Injured employee and Leaders / RTWC are supported Page 02

3 Accountability Major activities Key Metrics Liaise with treatment providers Support and assist the People Team with injury management matters 4. Communication Communication with all stakeholders. (Doctor, injured employee, Comcare, QBE / Agent, Occupational Rehabilitation provider, Leader / RTWC) Establish and maintain firm relationships with Comcare, QBE / Agent, preferred medical practitioners, Occupational Rehabilitation provider etc. Establish and maintain firm relationship with internal resources, Leader / RTWC, injured employees Facilitate Airport Famils for external providers Coordinate monthly meetings with appropriate managers to discuss current claims and impact on the business environment Ongoing support to the Leader / RTW and injured employee 5. Administration Development of RTW tools and resources 6. Systems Develop and implement new systems to support and enhance injury management within VAA Develop best practice business processes. Enhance and develop existing systems that provide information relevant to Comcare Rehabilitation Policy and VA Injury Management Policy 7. Safety Leadership Ensure all aspects of applicable work streams are completed in line with Annual Business Plans, Group Strategic Plan and organisation priorities. Establish effective relationships and directly engage with External resources understand Virgin business needs Injured employees and Leaders / RTWCs are receiving up to date information Real time information Effective communication with WHS Direct observation and feedback from stakeholders Page 03

4 Accountability Major activities Key Metrics operational and corporate leaders together with divisional safety and quality specialists providing advice and support on performance and compliance. Manage and prioritise individual and team activities to achieve evolving departmental targets and objectives. 8. Safety Risk Assessment and Analysis Assessment and classification of safety, hazard and injury reports. Lead and participate in operational and corporate work, equipment and workplace hazard and risk assessment and analysis. 9. Workplace Inspections Lead and participate in routine and targeted WHS inspections and / or provision of specialist WHS support to other divisions conducting inspections 10. Safety Investigation Support and participate in routine and targeted WHS investigations and / or provision of specialist WHS support to other divisions conducting investigations. % and number of managers and stakeholders satisfied with support/advice provided. % and number of managers and stakeholders satisfied with support/advice provided. 11. Safety Promotion, Training and Development Identify WHS operational training requirements and develop training and education material as required Assist in the development, continual improvement and facilitation of training material Conduct work place health and safety training as required. Assess and communicate strategic impacts of lessons learnt following audits, inspections, investigations to the leadership team and wider business areas where relevant. Number of internal clients satisfied with training/support/advice provided. 12. Professional Relationships Develop productive relationships with corporate and operational Managers and Leaders to coordinate effective development and implementation of systems and processes. The ability to motivate and influence others to achieve Direct observation and feedback from stakeholders Page 04

5 Accountability Major activities Key Metrics organisational, team and personal objectives. Plan and organise, directing and controlling resources where necessary, to achieve business results over time. Decision Making Authority Decisions role expected to make Evaluation of work-related injuries and illness to determine if notifiable to regulatory agencies in accordance with applicable WHS/OHS Act Recommendations role expected to make Assessment of WHS related hazards and risks and make recommendations to corporate and operational Leaders and Managers on appropriate options for risk mitigation Expertise Knowledge Qualifications Skills Must have Comprehensive knowledge of the Comcare and traditional schemes Demonstrated high level personal qualities in relation to adaptability, flexibility, commitment, ability to apply sound judgement and reasoning, ability to effectively time manage and prioritise tasks Well developed organisational abilities Well developed written and verbal communication skills Problem solving and analytical capability Empathetic nature Demonstrated sound liaison and negotiation skills High understanding of medical terminology Certified Return to Work Coordinator Relevant tertiary qualification Allied Health Strong team player Ability to develop relationships internally & externally Strong communication and influencing skills Flexibility and adaptability Great to have Good knowledge of Virgin Australia s operating procedures Understanding of workplace health & safety regulations & environment, codes of practice and standards as well as best practice processes, theories and methodologies Oracle expertise Certificate IV in WHS High level attention to detail and with the ability to conduct inspections, identifying risks and trends and recommending appropriate action. Page 05

6 Must have Great to have Experience Willingness to travel interstate / international Demonstrated administrative and technical ability Demonstrated ability to manage relationships at all levels Broad experience gained managing workplace injuries Building relationships internally & externally Effective communication Minimum 3 years experience in a similar role Ability to make high level, complex and critical decisions within minimal supervision and or support Previous airline experience Key interactions Internal External Corporate and Operations Managers and Leaders Safety Systems Quality Assurance, Investigations, Safety Services, Compliance, and Security. Meetings/Committees that address WHS issues. Comcare, QBE / Agent, Doctors, Allied Health, Occupation Rehabilitation providers, SureFact, Elumina, Solicitors Workplace Health and Safety Regulators in jurisdictions where Virgin Australia operates. Page 06