Westminster Contact and Assessment Service (CAS) Outreach Coordinators, Outreach Caseworkers, trainee s, students and volunteers

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1 JOB DESCRIPTION TITLE OF POST: Team: Responsible to: Responsible for: Job Purpose: Salary: Scale Range Westminster CAS Manager Westminster Contact and Assessment Service (CAS) CSTM Director of Services Outreach Coordinators, Outreach Caseworkers, trainee s, students and volunteers To lead the Westminster CAS team in order to deliver a consistent reduction in rough sleeping and associated street activity across the City of Westminster, ensuring that those new or returning to the streets within this area are prevented from further rough sleeping. To deliver services to all rough sleepers who are not defined within the City Council s contractor s entrenched cohort, ensuring that every individual has a rapid, needs led assessment and action plan to identify and deliver their route away from the street 43,623 PO6/7 Organisational Responsibilities: a) To support the mission statement and objectives of CSTM by the skilled leadership and management of a high quality and effective service within an operating environment which is complex and changing. b) To define and implement the team s aims and objectives, its work plan, operational policies and procedures in such a way that, in cooperation with other CSTM teams, they contribute to the mission of CSTM. c) To ensure that all activities within the project are effectively coordinated and maintain CSTM standards in terms of interfacing with service users/internal customers and other stakeholders alike. d) To create and maintain effective partnerships in order to do joint work with local agencies and tackle the problems of rough sleeping and street activity in the area. Service Delivery a) Responsible for the continual improvement of service effectiveness, ensuring that service users receive a high quality outcome focused service. b) Develop and maintain effective partnerships in order to undertake joint work with statutory, statutory funded and non-commissioned partners, attending external meetings and promoting a multi-agency response to tackling the problems of rough sleeping and

2 street activity in the area. c) Coordinate the rough sleeping response to Central and Eastern Europeans who are not accessing their treaty rights with partners including UKBA, MET police, Community Protection d) Enhance the quality of life for residents of the City of Westminster by contributing to cleaner, safer streets and reducing the level of anti-social behaviour; and assist in reducing the number of reasons for rough sleepers to come to, or remain on, the streets of Westminster. e) Ensure that services are run at full capacity at all times and that sufficient cover is provided during SWEPs, Audits and Operations f) Fully support the Metropolitan Police and the City Council to take appropriate enforcement action against those who behave in persistent anti-social behaviour that causes alarm and distress to residents, visitors, business community and other rough sleepers in the area, including providing service statements if required g) Responsible for the maximisation of the contribution of all workers (paid and unpaid) within the service to the overall effectiveness of CSTM. h) Responsible for the maximisation of the contribution of all financial and other resources which are to be applied to the project, including the full range of responsibilities for being a delegated budget holder. i) Responsible for formal supervision, professional development and line management of workers (paid or unpaid) within the post-holders team, including appropriate action to address problematic standards of performance in accordance with CSTM procedures. j) Responsible for actively maintaining and developing a high level of skilled practice and an extensive level of up-to-date awareness in regard to current social, political, legal, professional and environmental trends that may have a bearing upon the needs of the client group. k) Responsible for ensuring that performance targets and standards are monitored and achieved for the team and regularly reviewed. l) Responsible for the provision of timely, accurate and fit for purpose information, reports and analysis to senior managers and funders, as necessary for the proper internal management and external accountability of CSTM. m) Responsible for all day to day operational matters. n) Undertake an appropriate share of streetwork in order to role-model, remain informed and supervise through direct observation. 3. Team Support and Management a) Day to day responsibility for team members including regular support and supervision, goal setting and evaluation. b) In conjunction with Team Members and the Director of Services to undertake an analysis of training needs and facilitate involvement in internal and external training courses for Team Members.

3 c) Ensure that lines of communication within teams and with other teams are maximised and efficient. d) Involvement in the recruitment and induction of new team members, students and volunteers. e) Ensure all staff records within the Team including time records, annual leave and sickness are properly maintained and, when requested, sent to the HR team. 4. Administration a) Ensure that comprehensive and up to date information systems reflecting the needs of clients are available at all times. b) Ensure that client statistics are recorded and management information reports are available for collation as required. c) Be responsible for day to day expenditure on clients, workers expenses and petty cash system within the team. 5. Internal Policy a) In conjunction with team members and the Director of Services, provide advice on the development of internal policies in relation to the team s areas of responsibility. b) As a member of Service Delivery Managers team take an active role in the planning, developing and implementing CSTM direct service objectives; ensuring that in addtion to the CAS service they are also aligned to the broader needs of CSTM service delivery. 6. External Relations a) Establish and maintain a multi-agency problem solving approach with other voluntary and statutory bodies in meeting service objectives. In particular to liaise closely with other voluntary sector partners including The Passage, St Mungos, as well as the Joint Homelessness Team, the Metropolitan Police s Safer Streets Unit and Westminster City Council. b) Involvement in fundraising/press activities as arranged with the Chief Executive/Director of Fundraising. 7. General a) Implement CSTM s Equal Opportunities and all other policies in all areas of work. b) Ensure that Health and Safety requirements are understood and complied with. c) Attend internal and external training courses d) Undertake any other duties that may reasonably be required.

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5 THE CONNECTION AT ST MARTIN S PERSON SPECIFICATION Westminster CAS Manager This person specification sets out the essential knowledge, experience and abilities needed by the successful candidate for this post. Please bear these points in mind when completing your application form, as these requirements will be taken into account at both the shortlisting and interviewing stages. 1. Knowledge Understanding of local community neighbourhoods and how these can work for and against rough sleepers. An understanding of the issues affecting rough sleepers. An understanding of what is required to ensure that a team works together effectively and communicates well with other teams and people within CSTM. An understanding of the components that make up effective supervision. 2. Experience Significant experience of face-to-face work with vulnerable people or those with multiple needs. Experience of partnership working in a multi-agency setting Experience of developing and improving services Experience of supervising, supporting and motivating staff. Experience of using computer packages for s, word processing and spread sheets Understanding of setting and managing budgets and maintaining financial records. 3. Abilities and Skills An enabling approach to work with clients and an ability to work effectively with clients who display difficult and challenging behaviour. An ability to relate well to the users of CSTM s service and to build up supportive professional relationships with them. An ability to work with staff in a participative and non-authoritarian manner. Ability to work collaboratively with internal and external stakeholders. An ability to demonstrate imagination, initiative and flexibility in problem solving in an environment of change. Ability to maintain and develop effective service monitoring systems for internal and external use and to present client/service information in timely and comprehensive reports. Ability to communicate well orally and in writing, with clarity, coherence and relevance A mature and thoughtful approach to the implementation of CSTM s Equal Opportunities policy in all aspects of the job.