World Passenger Symposium

Transcription

1 World Passenger Symposium October 2017 Centro de Convenciones Internacional de Barcelona (CCIB) World Financial Symposium 2014 World Passenger Symposium 2017

2 Baggage, can you Handle it? Tech Trends for Baggage World Financial Symposium 2014 World Passenger Symposium 2017

3 Baggage, can you Handle it? Tech Trends for Baggage How will technology impact baggage? Bart Pannecoeck Aviation Practice Lead, SalesForce World Financial Symposium 2014 World Passenger Symposium 2017

4 IoT: value and trends Bart Pannecoeck Travel Business Development Leader, EMEA

5 Technology revolutions: accelerating the pace of change A Significant cost reductions e.g., LIDAR from $100k to $250 B Continued IoT adoption 30 Billion of devices in 2020 Potential economic impact of $3.9 - $11.1 trillion in 2025 C Tech advances, e.g., LPWA Edge computing Source: WEF - Digital Transformation, Jan 2016

6 Where The ROI from IoT Will Come From Salesforce helps monetize your investments in IoT Things Connectivity IoT Platform Customer Experience The Value of big data is not in the data lake stage - Richard Sherland, Managing Director - Software Investments. Barclays

7 Bring The Power of CRM To Any Connected Device Proactive Service Proactive Sales Proactive Engagements

8 A convergence of technologies How can a convergence of IoT, 360- Messaging platforms degree and chatbotsviews and other AR-enabled trends vision augment picking baggage experience to be even more personalized and proactive? Blockchain Neuron computing

9

10 Proactive Maintenance and Service Customer Things & IoT Device Platform To be deleted, only FYI IoT Data Sources Customer Context Business Application Customer Actions STREAMING DATA CONTEXT DATA Proactive Service RV Controller Lippert Mobile App Device Info, Usage History Asset Information, Service History Lippert is introducing the world s first connected RV through the various components they produce. Using Salesforce IoT, Lippert is able to proactively detect issues with these RV components and notify both a Lippert service representative and the customer. This not only minimizes downtime for RVs, but also improves the customer experience. In App Real-time notifications and self-help in user mobile application Service Proactive and detailed case creation. In realtime, the Lippert OneControl Mobile app sends Salesforce IoT data on any error or issues that occur as well as the product manifest of the RV. To drive Proactive Service, Salesforce IoT tracks device info, asset details, service history, and usage history in order to provide the appropriate context to cases when issues arise. In addition, customers can now manage and self-service these issues through the myrv Customer Community. Community Customer community application for managing and servicing RVs.

11 Proactive Home Monitoring & Quality Installations Customer Things & IoT Device Platform To be deleted, only FYI IoT Data Sources IoT Platform Custome r Context Business Application Customer Actions STREAMING DATA HVAC Telemetry Field Tech Application Weather Data CONTEXT DATA Salesforce CRM Data Asset Data Comfort Guard Quality Install HVAC installations are done poorly almost every other time, yielding needs for servicing and expensive energy bills. With Salesforce IoT, Emerson was able to consume telemetry about HVACs in realtime during an HVAC installation, guiding the field tech through the install in a mobile application and performing tests to ensure high quality installs. Proactive Service & Healthcheck Mobile Application Realtime info pushed to a field service application for quality installs Service Proactive detection of service issues Streaming telemetry data about HVAC systems, interactions with a field tech mobile application, and weather data are ingested into Salesforce IoT in realtime. Contextual data about historical servicing, general asset infomration, customer contact and other CRM data enriches streaming data. Even after install, Salesforce IoT monitors and creates healthchecks around the status of HVAC systems to enable proactive servicing and analytics. Analytics Healthchecks created daily to track HVACs over time.

12 SUSANNE SCHADLER Global Marketing Manager RAIN RFID Logistics, SMART MOBILITY & RETAIL IATA 7th WORLD PASSENGER SYMPOSIUM

13 LET S HAVE A LOOK INTO THE FUTURE 2. October 25, 2017 COMPANY PUBLIC

14 BEAMING? 3. October 25, 2017 COMPANY PUBLIC

15 THE AVIATION INDUSTRY FACES CURRENT CHALLENGES 4bn BAGS TO BE HANDLED ANNUALLY $2.1bn COSTS FOR MISHANDLED BAGS IATA R753 TO BE IMPLEMENTED BY JUNE October 25, 2017 COMPANY PUBLIC

16 RAIN RFID A FIELD PROVEN SOLUTION RAIN RFID ALREADY IN USE Delta Airline Hong Kong International Airport McCarran International Airport (Las Vegas) $3bn CAN BE SAVED IN THE NEXT 7 YEARS VIA RFID 5. October 25, 2017 KEY BENEFITS 25-50% less mishandled baggage 99.9% read rate Full compliance of IATA R753 COMPANY PUBLIC Source: SITA, IATA, Lyngsoe Systems

17 IN COMPARISON RFID vs. SIGFOX vs. LORA 6. October 25, 2017 COMPANY PUBLIC

18 IN COMPARISON WIDE AREA RFID vs. LORA vs. SIGFOX LONG RANGE 7. October 25, 2017 COMPANY PUBLIC

19 IN COMPARISON RFID vs. LORA vs. SIGFOX BARCODE RAIN RFID Sigfox LoRa Range Line of sight 10m 10km 10km Throughput Limited by tag 400 tags/second 12 byte payload, 144 transmissions/ day Up to 22 kb/s, Limited by day Authentication None One-way One-way Mutual Security No Yes Yes Yes Hardware Cost $ $$ $$$ $$$$ Data Cost - - $ Possibly none Global usability 8. October 25, 2017 COMPANY PUBLIC

20 RAIN RFID & SIGFOX BAGGAGE TRACKING SOLUTIONS DISPOSABLE BAGGAGE TAGS REUSABLE BAGGAGE TAGS 9. October 25, 2017 COMPANY PUBLIC

21 Baggage, can you Handle it? Tech Trends for Baggage Where is my Bag? The Latest Technology to Keep Your Bag Always Located Gerardo Garcia Co-Founder, Wimbag and CEO, Itelsis World Financial Symposium 2014 World Passenger Symposium 2017

22 Where is my bag? First Luggage Location Service for your Airlines and Passengers

23 1.512 million lost by european airlines because of deficient luggage managing Client flight VIP and Business 26 million bags get lost, stolen or destroyed every year 1 million bags/year are never recovered 6,96 bags poorly managed for every 1000 passengers Brand Image seriously damaged. Millions in costs

24

25 Turn on device Enjoy your flight Introduce into your suitcase Receive position and alerts on your smartphone

26

27

28

29

30

31

32

33 Distribution and Payment Change is in the Air! Technology is Not the Obstacle Debate! NDC & ONE Order: Inside or on Top of the PSS? Moderator: Tim Grosser, Head, Digital Transformation, IATA Panelists: Susanne Schadler, Global Manager, NXP Semiconductors Gerardo Garcia, Co-Founder, Wimbag and CEO, Itelsis David Hosford, Manager, Baggage Performance and Strategy, Delta Airlines Caroline Camilli-Gay, Program Manager, SITA World Financial Symposium 2014 World Passenger Symposium 2017