Rassa Seyedi Smart Delivery ein Erfolgsbericht (IBM view)

Transcription

1 Rassa Seyedi Smart Delivery ein Erfolgsbericht (IBM view)

2 OVERVIEW Global Delivery Capability The people Brief Overview Mondi and Information Management at Mondi Why go Offshore Key Elements to get Offshoring work Lessons learned Source: If applicable, describe source origin 2

3 Why GD? For value for money, business edge and innovation Cost effective / competitive advantage Leveraging high quality services High quality Global Delivery resources with world-class domain-specific and leading-edge application competencies Focus on innovation & continued operational excellence Unique experience amongst global and pure offshore players Own integrated portfolio of hardware, software and services. No one can cover the needs better Scale of integration of Global Delivery capability Not just about cost, but also about excellence and availability Why Global Delivery? Currency fluctuations Global diversification of centers mitigates potential currency impact in any single country Diversification of Global Delivery Centers If India is in question, China, Brazil & Regional Capability Clusters (nearshore) are available Mature delivery model Internal processes: methods, tools, quality assurance, skills access, reusable assets & templates Performance management: Score cards, common targets & achievement measures Clients gain considerable cost savings with Global Delivery. Global Delivery allows clients to sustain their core business while remaining competitive. 3

4 We have grown from a few single centers to truly Globally integrated Delivery Building scale Increasing scale and diversification Market leadership Pre and beyond Global Delivery Centers Heavy dependence on India Emerging Scale < 10 Global Delivery Centers Increasing competitiveness Competitive Challenges Increased use of Global Resources Ad-hoc Geography linkages Focused on skills acquisition with little focus on specialization Increasing number of GD Centers Enhanced GD model India, Argentina, Brazil, China, Egypt, Philippines, Romania, and Vietnam Competitive Scale 22 Global Delivery Centers Cost competitive Competitive Moved to supply-led model, University hires Building specialized skills through industry and technical expertise Alignment of GDC to countries: China to Japan, Romania to Western Europe, Vietnam to France Globally Integrated Delivery Standardized and automated methods, processes, and tools to enable seamless integration Innovation focus for differentiation Optimizing Scale Diversify beyond India Rich skill base from consulting through maintenance, enabling resource optimization Competitive Differentiation Flexible sourcing capabilities Specialized Domain and Industry skills Global Centers of Excellence Strong portfolio of reusable assets and innovation 4

5 OVERVIEW Global Delivery Capability The people Brief Overview Mondi and Information Management at Mondi Why go Offshore Key Elements to get Offshoring work Lessons learned Source: If applicable, describe source origin 5

6 Well-Balanced and Highly Trained Workforce Total Experience Education Profile yrs > 1 0 yrs 0-2 yrs 2-5 yrs M a s te r s 3 2 % O th e r s 4 % G r a d u a te s 4 % E n g in e e r s 6 0 % Training Average Training-Classroom Days : 2 weeks a year Campus hires have 35 days of intensive training in first year Web based and On-the-job Training Diversity Average Age: Male 29 yrs., Female 28 yrs. Commitment to Diversity 30 % 3,500 University direct hires in 2007 IBM India Training program ranked at No. 1 among Indian IT Industry (Source: Dataquest, 2007) 6

7 Snapshot from IBM Global Delivery Center in Pune / India IBM Consultants working for different clients / projects 7

8 Mondi Team in Pune From left to right: Kanchan (SD,Mondi Incident), Jitendra (MM,Mondi Incident), Shailesh (SD,Mondi Incident), Chintesh (PP, Mondi Incident), Rajdeep (PP, Mondi Incident), Manoj (ABAP,Mondi Dev), Karen (ABAP,Mondi Dev) 8