RoA Operations - Job Description

Transcription

1 RoA Operations - Job Description Job information Job title Job grade SBG11 Job holder Functional unit Production Location Reporting structure Reports to Production Direct reports Annotate the number of staff that directly report to this position. Customise as required. List the job title, grade and number of staff that directly report to this position Title Grade Number of direct reports Indirect reports Annotate the total number of staff that do not directly report to this position. List the job titles, grade and number of indirect reports* Title Grade Number of indirect reports *Indirect reports refers to your direct reports subordinates. Annotate the total number of staff that have a matrix reporting line to the job holder. List the position titles, grade and number of matrix reports* Title Grade Number of matrix reports *Matrix reports refers to staff members that have a dotted reporting line to the line manager. Job description Prepared by: <Name, Surname> Page 1 of 8 File name:

2 Job purpose To ensure that transactions passed over the Bank s accounts are reconciled correctly and timeously Key responsibilities Provides leadership in execution of functions relating to the following: - Stock Reconciliation - Regulatory Reporting - Local Currency Reconciliation - Nostro Reconciliation - Suspense/House Accounts (GL) Reconciliation - Credit Card Reconciliation - VAF and Homeloan Reconciliation - Diners Club Reconciliation - Moneygram Reconciliation Strategic Execution Develops, implements and continuously improves the area, in co-ordination with the of Production, with a view of ensuring efficient and effective functioning and high level of service within the Area. Develops, implements and continuously improves the function s processes and procedures, in coordination with the of Production, with a view of ensuring efficient and effective functioning and high level of service within the area Customer and Business Partner Relationship Management Implements initiatives to improve customer satisfaction ratings Engages in the Customer Value Proposition, Service Level Agreements and benchmark targets to ensure alignment to these requirements Cost Management Develops and implements initiatives to reduce costs and ensure that budgets for the area are met Ensures that throughput is maximised throughout the area by implementing principles of Lean manufacturing and Six Sigma Resource Utilisation Prepared by: <Name, Surname> Page 2 of 8 File name:

3 Ensures effective, efficient and optimal utilisation of all resources (human and capital) to be responsive to competitive pressures, changing market conditions, client needs and business strategies Operational Performance Identifies and defines operational performance metrics geared towards meeting country objectives by analysing the existing gaps. Collaborates with other areas to ensure that best practices and a standard approach is followed Provides accurate and timeous MIS as per the matrix agreed with Centre (ROA Operations) to enable informed decision making. Control Identifies, assesses and mitigates the risks facing both systems and business processes thereby providing effective loss and risk management and so minimising the operational risks Liaises with business stakeholders in ensuring that regulatory, group policy standards and minimum operating procedures are observed to minimise the Bank s exposure to risk People management Facilitates a performance management and career development culture through mentoring and motivating in regular team and oneon-one meetings to ensure optimal performance and minimise staff turnover rate Ensures that the correct calibre of staff is recruited by participating in the recruitment process thereby ensuring the area has the correct talent to meet the strategic goals at all times Ensures that resources are skilled across the different processes to enable cross product and cross function workload balancing Self Development Identifies appropriate formal and occupational (informal) training needs and courses (internal/external) to develop oneself. Up-Skills oneself regarding new products and procedures through attendance of workshops/presentations and reading of internal and external communications Prepared by: <Name, Surname> Page 3 of 8 File name:

4 Key performance measure Achievement of strategic goals Compliance with/ or improvement in turn- around times (TAT) Quantity of reworks Quality of outputs Improved customer service and satisfaction levels as per customer survey results Reduction of costs and increased throughput Optimal and flexible allocation of resources between critical areas Efficient utilisation of resources (human and capital) Quality of risks mitigation interventions Internal and external relationships Internal relationships Title/Name of business area Nature and purpose of the working relationship Sphere of influence External relationships Title Nature and purpose of the working relationship Sphere of influence Competencies required Qualifications Business management or commercial degree At least 5 years experience in managing a complex operation, ideally within the financial service sector Knowledge An extensive knowledge and understanding of the various systems used within the wider Processing and Clearing area Knowledge of corporate banking and the interface between frontline service, sales and support functions Knowledge of banking transaction processes relevant to products and services offered to customers Practical knowledge of how to in-put, access and utilize information to analyze forecast trends Working knowledge of capacity management principles and processes Knowledge of cost management principles and practices. Knowledge of the applicable legislations Prepared by: <Name, Surname> Page 4 of 8 File name:

5 Experience Extensive practical experience in management of complex operations, ideally within the corporate financial service sector Process / project management experience will be an added advantage Managing projects Building and maintaining relationships Technical competencies Budgeting skills Financial management and reconciliation skills Risk identification and assessment skills Negotiation skills Ability to analyse trends and make forecasts Personal competencies Excellent interpersonal and communication skills (across the business) People management skills Strong customer focus and service orientation Creative, analytical with good problem solving skills Conflict management skills and ability to manage ambiguity Self driven, values based, innovative, independent adaptive and results orientated person High emotional intelligence Strong business acumen and ability to translate strategy into business plans Problem solving, planning and decision making. Problem solving The nature and complexity of problems encountered varies from day to day. The needs to find appropriate solutions, which will meet the needs of business, while still ensuring that risk is kept to a minimum, and internal audit requirements are met. There are guidelines/ policies and procedures in place to be followed, but the incumbent needs to research new ways of doing things, with a view to constantly improving productivity and quality of work produced in the area The consequences of solutions may be realised in the short, medium or long term Planning The ability to engage in strategic activities and then to interpret and convert these into workable, tactical operational process plans for implementation in a changing and competitive processing/customer services environment Conceptual/creative thinking needs to be coupled with strong practical sensibility to ensure that strategies are effectively Prepared by: <Name, Surname> Page 5 of 8 File name:

6 implemented to optimize the short, medium and long term operational needs and to support the business s objectives The jobholder needs to think and plan up to 2-3 years ahead, to ensure the successful delivery of outputs, particularly when preparing budgets and head count requirements Decision making In providing a responsive service delivery function there is pressure to meet tight deadlines and to satisfy customer requirements in an environment with a wide variety of problems and unexpected challenges which requires the skill to identify, prioritise and resolve issues at the customer interface The job requires the incumbent to be able to handle authority expediently, be orientated towards immediate accomplishments and to be a firm decision maker Part of the challenge lies in an ability to harness appropriate advice, guidance or assistance timeously from key stakeholders. Requires an innovative individual who can think laterally, who has business vision and who can take an idea and move with it to conclusion Working environment Budget and costs Organisation structure Production SBG13 SBG11 Prepared by: <Name, Surname> Page 6 of 8 File name:

7 Working conditions Job holder will be office bound Job may involve travel i.e. local, regional and international Job holder must be willing to work outside normal working hours Physical requirements N/A Prepared by: <Name, Surname> Page 7 of 8 File name:

8 revision history Job evaluation Version Date Comments 1.0 <yyyy-mm-dd> E.g. First draft prepared by <yyyy-mm-dd> E.g. Peer review 3.0 <yyyy-mm-dd> E.g. Final review Job evaluated? Yes / No Date: yyyy-mm-dd Comments: Job description approval Approved by Date approved Signature of the person with the authority to approve the job description [Name, Surname] yyyy-mm-dd Acknowledgement of receipt of job description I have received a copy of the job description and have read and understood its contents Employee signature Employee name and surname [Name, Surname] Date yyyy-mm-dd Line manager signature Line manager name and surname [Name, Surname] Date yyyy-mm-dd This document describes a position and is not an employment contract. Standard Bank of South Africa reserves the right to modify the content in the job description at any time after due consultation. Prepared by: <Name, Surname> Page 8 of 8 File name: