Certified Assistant Bank Branch Manager

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1 Certified Assistant Bank Branch Manager Accredited by : 2017 Dec 10-14, 2017 (formerly ifs University College). Website: IBS elearning website: link through IBS website training@kibs.edu.kw elearning@kibs.edu.kw

2 Certified Assistant Bank Branch Manager Managing a bank branch is a team responsibility with the Branch Manager and Assistant Branch Manager leading the team in ensuring all the Bank s objectives are met. Within Banks the Assistant Branch manager has many responsibilities and this Program will assist them in successfully achieving their responsibilities utilizing international standards and Best Practices

3 Program Objectives After attending this program participant will be able to: Fully understand their role Ensure their primary responsibilities are achieved Work with the bank team to meet the needs of the banks customers

4 Contents Competencies required of a successful Assistant Bank Branch Manager Responsibilities of an Assistant Branch Manager Branch operations Opening/closing Security Risk management Cash Control Managing and leading Branch staff Understanding oneself Teamwork and leadership/ management Supervisor of Teller Operations: Control, Risk Communication: Verbal, Non Verbal Evaluating Coaching and mentoring Working with the Branch Manager Working with Head Office and Specialist Departments Dealing with customers Quality of service: Measuring, monitoring, adhering Customer Satisfaction: Measuring, monitoring, improving Dealing with difficult customers: Complaint handling, Problem situations Know your customers (Anti-Money Laundering) How to have a successful audit

5 Eligibility for Admission Participants should meet the following requirements: The bank should recommend the candidate for the CABBM Program English Language: Fluent in both written and oral communication Language The Program will be presented in English Target Audience Assistant Bank Branch Managers and those who will Assistant Bank Branch Managers be promoted to Exams Program success is subject to examination. The pass mark is 70%. There will be no re-sits, make up Exams, etc. Attendance Attendance at every session is a pre-requisite of Certificate issue e-learning Participants need to complete the required e-learning courses according to the IBS Schedule Reports Punctuality, participation, quality of input, initiative, teamwork etc, will, where appropriate, be reported upon Timings The Modules will be conducted at the Institute of Banking Studies. Programs will be held from 8:00 am to 3.00 pm from Sunday through Thursday Methods Lecture-discussion, case studies and exercises presented by an international expert Duration 30 training hours Note: Overall responsibility and final decisions will lie with the Institute of Banking Studies

6 e-learning Completion of allocated e-learning modules within predetermined timescale is also a pre-requisite. Essentials of Management: Succeeding as a New Manager Self Development: Increasing Assertiveness Excellence in Services: Building a Customer Services Team Excellence in Service: Solving Customer Problems Total Quality Management: Fundamentals Correcting Performance Management: Identifying Performance Problems Correcting Performance Management: Addressing Performance Problems