[Team Member s Name], Connectivity Manager, Gough CAT Christchurch

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1 1 [Team Member s Name], Connectivity Manager, Gough CAT Christchurch WHO YOU REPORT TO General Manager Digital and Technology WHAT YOU ARE RESPONSIBLE FOR Managing and driving the collection, aggregation and storage of pertinent data that can be post-processed remotely to monitor, manage and enhance the assets and operations for customers. Through the implementation of Level 1 ACCESS provide customers with the ability to be actively connected to information that will assist in the efficient running of their equipment and operation. Provide customers with quality telematics information and data regarding their operating assets to enhance their understanding of the operating business and work with the customer to provide relevant commercial enhancements and solutions. Develop and implement strategy to pull the market from Level 2 to Levels 3 ADVISE, 4 SUPPORT and 5 MANAGE via a Solutions Provider platform. Develop and implement strategy to increase Telematics customers in alignment with Technology Enabled Solutions (TES) strategy Identify and implement Change Management Program to achieve objectives Be a member of, and positively contribute to the TES leadership team.

2 2 WHAT SKILLS AND EXPERIENCE YOU NEED A tertiary qualification in electrical engineering or telecommunications or at least 5 years demonstrated ability and experience in performing a similar role. Proven experience in Fleet Management, incorporating utilisation, availability, repair and maintenance management. Proven experience with telematics equipped machines and assets in the Energy, Transportation, Mining and Construction industries. Ability to lead a team including the ability to coach, develop and manage performance. Good understanding of computer software packages, web platforms, spreadsheets Resilient and can work to tight deadlines, managing multiple priorities. Good interpersonal skills and high emotional intelligence Good written and verbal skills Have a high level of detail and accuracy. Highly process orientated in approaching tasks.

3 3 Health and Safety Gough Group has an expectation that safety is the upper-most priority for our leaders/team members. As this standard is central to the Gough Group s business values, compromise in terms of safety of our employees is not acceptable. Mindset: Structure: Skill Set: No compromise Safety First. Use the H&S systems that operate each and every time. No exceptions. Target the human factors that cause accidents See It, Say It, Move It. Team Membership Be a great team member, always act in a way which is in line with our Code of Conduct. Follow instructions. Comply with Company policy and procedures. Respect others. Work constructively with team members across the group. Help out with different tasks as required. Contribute ideas and share your knowledge. Customer Experience KE At all times represent the Company in a professional and courteous manner. Maximise up time for the customer. Minimise rework for the customer. Work to be completed on time and to the customer s expectations Communication with your customers enquiry response time, open and honest communication. Telematics Connection and Data

4 4 Responsible for the delivery of both Levels 1 ACCESS and 2 INFORM across all four CAT Connect Solution Sets (Equipment Management, Productivity, Safety and Sustainability Solutions) through: Ensuring customers are actively connected to information provided to them via the Telematics programs such as Vision Link and Product Link. Ensuring CAT Connected customers are provided with quality telematics information and data. Providing CAT Connected customers with relevant insights and recommendations as part of Level 2 INFORM to enhance their operating businesses. The development and implementation of customised reports for key account customers. Ensuring adequate Product Link inventory is maintained with annual stock turnover of three times or as demand permits. Ensuring Product Link Hardware is tested prior to delivery. Reviewing Support Cases (Product Link Hardware) cases to be submitted on Trimble or CAT DSN for events such as subscription issues, data and reporting discrepancies to ensure incorrect and inactive data is captured in VisionLink. Providing VisionLink training for Gough CAT and Gough Group Customers to ensure optimal use of the provided EM Solutions telematics programs. Providing Technical Support for Product Link Hardware and assisting with enquiries regarding schematic, hardware, software and technical information for both customers and Gough Group Field Service team members. Ensuring resolution targets are met when providing technical support for Telematics Hardware. Working with wider EM Solutions Team to achieve set targets for the GoughCAT dealership. ACCO Telematics Growth and Strategy Develop and implement key strategy to ensure the successful growth of Telematics connected customers and connected assets. Develop and implement key strategy to grow Telematics Providing Solutions across all levels of the EM Solutions Set.

5 5 ACCOUNT UNTABILITIES AND RESULT AREASGOUGH GROUP VALUES We Always Work Safe o Safety is paramount in everything we do. o No compromises, no exceptions. o We look out for each other. o We recognise our people and their value. We Get Things Done o Be proactive. o Don t wait. o Make a decision. We Are Courageous o Have the courage to make change. o Be innovative. o Embrace a pioneering spirit our legacy that has gone before us. o Enable the team. We Are Family o One Team One Company. o Proud to be NZ owned and operated. o Be part of the Team. o Work together and Respect each other. We Will Aim High o Set high standards. o Be ambitious. o Exceed expectations. o Strive for achievement. o Create an environment of achievement. o We will acknowledge and reward success. Team Member s Signature: Manager Name: Manager Signature: