UNPRODUCTIVE EMPLOYEES & UNDERPERFORMING FOR

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Elijah Cooper
6 years ago
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1 WARNING! Every minute that you put off dealing with an employee issue, you face plummeting morale and lost productivity. You have to face employee problems head-on. That s exactly what you ll learn to do at this very powerful new day of training S T R A I G H T T A L K FOR UNPRODUCTIVE & UNDERPERFORMING EMPLOYEES Take the stress and anxiety out of tough employee conversations and learn how to address performance problems once and for all! Get to the root of the employee behavior or performance problem Discover when discipline is no longer an option, but an absolute must Maintain your authority as a leader while still delivering feedback with tact and finesse Gain sincere commitment from employees to improve Get employees to really listen even when they probably don t want to hear what you have to say When and why you need to terminate nonperformers who simply can t or won t do the job And more! See pages 4-5 for your complete agenda. See page 5. Enroll online at or call today!

2 Is it time for some Straight Talk with your problem employees? You know who: the nonproducers the just do enough to get by folks the people who wear on your very last nerve with their excuses and complete disregard for getting the job done. As a manager, you have to find a way to get through to your underachievers and problem employees. That s why we developed this all-new day of training: to give you the no-nonsense solutions and straight-talk techniques you need to handle even your most difficult performance problems successfully! A New Way to Look at Performance Issues That You Know You Must Solve Straight Talk for Unproductive & Underperforming Employees arms you with the know-how you need to deal with all your staff performance problems. In just one day, you ll learn how to confidently handle the conversations with employees that you ve been dreading. You ll view your challenging employees with a new insight... ready to do what it takes to rid them of those work habits that are bringing them (and everyone else around them) down. Get the Solid How-To s You Need to Confidently Face All Your Employee Performance Issues By enrolling in this seminar, you are going to develop the essential skills you need to Approach nonperformers in a way that earns their trust Give feedback in a way that fosters respect and cooperation Gain a sincere commitment from employees to improve Develop a solid plan for performance improvement Coach employees with positive motivation techniques Discipline compassionately, without being a pushover Terminate nonperformers who simply can t or won t do the job Substandard Employee Performance Is One of the Biggest Money Drains Organizations Face Today! Each year, organizations spend millions on poorquality work, low employee productivity, high turnover, negativism, and absenteeism. You pay for it in time and money. You owe it to yourself and your organization to get the training you need. Don t Let This Important Opportunity Pass You By Enroll Today! You ll leave this seminar with new confidence, armed with the skills and knowledge you need to evaluate and deal with your every performance problem guaranteed. Enroll today by calling or visit our Web site at See you at the workshop! Our Guarantee You ll Get the Know-How You Expect From This Training When dealing with employee performance issues, you need to be absolutely certain you handle each situation fairly, tactfully, legally, and with the skill and finesse that produce permanent results. This workshop is filled with innovative ideas and fresh approaches to solving your toughest performance problems. We re so certain that you ll see positive results from this training that we guarantee it absolutely. At National Seminars Group we believe if you re not completely satisfied, we ll refund your enrollment fee in full. GUARANTEED! Do these situations sound all too familiar? You have an employee who does a fine job with her work, but she just can t seem to get along with other people. Every time you talk to an employee about doing something differently, he immediately gets defensive and won t listen. You supervise people who are so negative that you go home every day feeling drained. Productivity isn t where it needs to be because employees aren t taking initiative, and you don t know what to say to jump-start initiative. A few individuals are so resistant to change that you have trouble initiating needed changes. When you ve confronted employees about poor performance in the past, the behavior got even worse. No matter how tactfully you address a performance issue, some employees overreact to what you re saying. You have employees who refuse to change behavior, even though you ve addressed the issues several times already. If you re experiencing any of these problems and frustrations, this results-focused day of training gives you the real-world solutions you need. 10 BIG BENEFITS OF ATTENDING 1. Get respect from up and down the corporate ladder as an inspired, motivating leader who produces phenomenal results. 2. Understand why sometimes what you say isn t what your employees hear and what to do about it. 3. Learn how to determine if the feedback you re giving will be seen as constructive or destructive. 4. Discover how to handle the employee who doesn t take you seriously. 5. Know how to handle an emotionally charged situation without coming across too soft or too hard. 6. Stop wasting time addressing the same issues over and over again. 7. Understand your boundaries: Put an end to that nagging fear that your discipline methods might get you sued. 8. Watch your team s and your morale and productivity hit new heights. 9. Develop an atmosphere of rapport, loyalty, trust, and good feelings between you and your employees. 10. End the feeling of dread before employee performance reviews. You ll Leave With More Than New Ideas As a participant in Straight Talk for Unproductive & Underperforming Employees, you ll receive a comprehensive training guide filled with the how-to s and techniques you ll learn in your intensive day of training. Your workbook will no doubt become a valuable desk reference that you ll turn to again and again for ideas to handle all those performance issues that pop up from now on. Join the Thousands of Leading Organizations That Count on Us for Training That Nets Results! Nordstrom Honeywell Ben & Jerry s Ice Cream U.S. Coast Guard Goodyear Aerospace Century 21 Macy s McDonald s Wal-Mart Sprint Tektronix Touche Ross Johnson & Johnson National Association of Realtors U.S. Navy Georgetown University Medical Center Atlantic Richfield American Bar Association IBM National Geographic Society AT&T Texas Instruments NASA Hughes Aircraft The World Bank Digital Equipment Corp. Hewlett-Packard City of Los Angeles Bank of America Pacific Mutual Life Insurance American Express Transamerica Occidental Life Insurance Pitney Bowes Citicorp Real Estate Corp. Anheuser Busch Co., Inc. Great Western Financial Security Monsanto And over 750,000 more! 2 Enroll online at or call today! Special Group Discount: When 3 enroll from your organization, the 4th attends FREE! 3

How good is our training? Just ask our satisfied customers Your Comprehensive Workshop Agenda Program hours: 9 a.m. to 4 p.m. Registration begins at 8:30 a.m. This seminar is amazing. S.

3 How good is our training? Just ask our satisfied customers Your Comprehensive Workshop Agenda Program hours: 9 a.m. to 4 p.m. Registration begins at 8:30 a.m. This seminar is amazing. S. Clinton, Accounting Manager I loved this training I d attend again to get a boost! L. Siano, Engineer This training exceeded my every expectation. It was awesome! L. Rader, Administrator PACKED with valuable information! M. Howell, Supervisor The presenter made the information interesting, entertaining, and relevant to work. Thank you. D. Companaro, Managing Editor The best, most interesting and down-to-earth training I ve ever attended. K. Kelley, Managing Director Performance Tracking: Understanding the Nonperformers The most formidable challenges in management Top reasons people don t do what they re supposed to do Won t do vs. Can t do : Know the difference Assessing the procedure: Is it the problem or the solution? Matching leadership styles with the situation: why different employees require different approaches Communication Essentials for Leaders Using reflective listening to hear the real story How to address poor performance and still leave the employee s esteem intact Opening the door for honest communication Discussing a problem without pointing fingers and placing blame National Seminars Group s exclusive 4-point system for handling the nonperforming employee Performance Reviews and Team Success Document, document, document! Make sure you have all the facts before you get started Managerial don ts that could lead to hot water 8 steps to positive prevention The two most important questions to ask that cover all the bases Self-rating plans: Do they work? Getting a conversation going during the performance review Drawing conclusions and future plans for commitment How to Approach Specific Unwanted Employee Behaviors With Authority and Tact What to do when your employee requires constant attention Effective ways to get more commitment from employees just doing time Charge up apathetic workers Dealing with the work effects of an employee s personal problems Eliminating unwanted reactions to stress Stop a negative attitude from infecting the workplace Easy techniques to deal with the know-it-alls, whiners, and hostiles Disciplining Compassionately Putting the documentation together Warnings: when and how The Documentation Checklist: Make certain your ducks are in a row Specific signals that let you know your discipline is on target Putting your organization s policies and procedures into action Interpreting your company s employee handbook Establish a misconduct policy that is fair and covers all the angles How to skillfully confront the serious performance problem Tackling Problems for the Last Time: Terminations and Resignations The final warning: how to be firm and specific When to skip the discipline process and go right to termination Dismissing people from their jobs with dignity The necessary steps in the separation process What to say to the rest of your staff when one employee is dismissed Making sure this behavior never occurs in your workplace again Get Unlimited Access to the BEST Training Anywhere. STAR12 is the nation s leading seminar training and rewards program For one low annual membership fee, STAR12 gives you UNLIMITED access to every seminar we offer for 12 full months. Our comprehensive training collection covers all the real-world challenges you face every day. Plus, our training solutions are workplaceproven and are GUARANTEED to work for you! Don t miss this rare chance to be a part of the STAR12 training and rewards program. Join STAR12 today and attend Straight Talk for Unproductive & Underperforming Employees absolutely FREE! Learn more at: Become a STAR12 member today for only $599*, which allows you to attend Straight Talk for Unproductive & Underperforming Employees or any other seminar in the STAR12 learning collection for FREE! Call *$599 entitles you to a Gold-level individual STAR12 membership. 4 Enroll online at or call today! Special Group Discount: When 3 enroll from your organization, the 4th attends FREE! 5

On-Site Training: We ll Even Bring This Training to You!

performance Impossible? Not at all! We can bring the extraordinary new workshop described in this brochure directly to your organization.

Here s what you can expect An expert trainer who ll deliver energy-charged, results-focused training A customized program that speaks to your challenges Accelerated learning techniques that enable

workshop by presenting it to your entire team of managers and supervisors. Then stand back and watch as poor performance melts away and positive can-do attitudes begin to thrive!

nationalseminarstraining.com. From Our Resource Center.

verbal warning to written warning and then final written warning.

4 On-Site Training: We ll Even Bring This Training to You! Just imagine how much more productive your workplace would be if every supervisor and manager knew how to give positive, productive feedback and criticism that eliminated unacceptable employee performance Impossible? Not at all! We can bring the extraordinary new workshop described in this brochure directly to your organization. Not only will we present this training at a time and place most convenient to you, we ll customize it to meet your unique organizational needs. Here s what you can expect An expert trainer who ll deliver energy-charged, results-focused training A customized program that speaks to your challenges Accelerated learning techniques that enable you to learn more in less time Instructional workbooks that can be used later as invaluable reference tools A 100% money-back guarantee of satisfaction Multiply the effectiveness of this skill-packed workshop by presenting it to your entire team of managers and supervisors. Then stand back and watch as poor performance melts away and positive can-do attitudes begin to thrive! Call our Business Training and Development department at , ext. 3051, for more information on how to bring this exciting workshop to your group. Or visit us online at From Our Resource Center... The Essentials of Discipline and Coaching When Enough Is Enough How to Discipline and Terminate Problem Employees This info-packed DVD takes you through each step of progressive discipline from verbal warning to written warning and then final written warning. (1 DVD) Coaching for Performance Getting Employees to Deliver Their Best Learn how to emphasize what your employees do right, follow up with what needs improvement, and then encourage them to use their own critical-thinking skills. (1 DVD) 101 Sample Write-Ups for Documenting Employee Performance Problems Make your job easier by providing ready-to-go documents that cover every kind of problem you can imagine. (Spiral-Bound, 367 pages with CD-Rom) Bonus Product! Managing Employees With Rotten Attitudes (1 DVD, a $49 value) Item No. CRITD0410 Regular Price: $297 Buy Now for: $225 (You save 24%) Plus get a $49 DVD absolutely FREE! Satisfaction 100% Guaranteed! To Enroll... Register online at Call toll-free Fax the completed registration form to or Mail the registration form to: National Seminars Group P.O. Box Kansas City, MO Registration Information Our Registration Center is open weekdays from 7 a.m. to 7 p.m. CST. Enrollments taken online 24/7. Group Discount: When 3 enroll from your organization, a 4th may attend for FREE! Check-in begins at 8:30 a.m. The workshop schedule is 9 a.m. to 4 p.m. Lunch is on your own. Cancellation: If you cannot attend, you may send a substitute or receive a credit memo toward a future workshop. If you cancel your registration up to five business days before the workshop, your registration fee will be refunded less a $10 enrollment charge. CEUs: Continuing education credit may be recognized by your professional board. Contact your own board to find out what s required. Call our CEU/CPE specialist at , ext. 3100, if you have any questions. CNE: Rockhurst University Continuing Education Center, Inc. is an approved provider of continuing nursing education by the Missouri Nurses Association, an accredited approver by the American Nurses Credentialing Center s Commission on Accreditation. Tax Deduction: The expense of continuing education, when taken to maintain and improve professional skills, is tax deductible. Please contact your accountant for complete details. 1. Enrollment Fees REGISTRATION FORM Workshop fee per person: $249 Group Discount: When 3 enroll from your organization, a 4th attends FREE. Group discounts apply to seminar registrations only, and cannot be used for STAR12 memberships. Join STAR12 Gold Membership*: $599 STAR12 Members Attend This Event for FREE! *$599 qualifies you for a Gold-level STAR12 membership, and entitles you to a full year of unlimited FREE access to every seminar in the STAR12 learning collection. Your membership will be activated upon receipt of your membership dues. For more information, visit 2. Names of Attendees (Please Print) (Please list additional registrations on a separate sheet and attach.) 1. Mr./Ms. Title Address City/Event #: 2. Mr./Ms. Title Address City/Event #: Please send me copies of The Essentials of Discipline and Coaching (Item No. CRITD0410) at $225 each. Add 7% or applicable sales tax to your product payment. Shipping fees are $6 for first item; $1.50 for each additional item, express extra. Method of payment is indicated in step Company Information (Please Print) *Phone required in case of last-minute changes. Organization Address Mail Stop City State ZIP Approving Supervisor: Mr./Ms. Address *Phone **Fax Sign here **This fax number will be used to send confirmation of your registration as well as to notify you and your organization of upcoming events in your area and provide you and your organization with special discount offers. By signing, you and your organization are giving permission for RUCEC to use your fax number for these purposes. 4. Method of Payment If you have registered by phone, please record your confirmation number here: Check payable to National Seminars Group is enclosed Charge to: MasterCard VISA American Express Discover Diners Club Card No. Exp. Date Signature Bill my organization; Attn: (Note: Full registration fee due and payable prior to start of workshop) Our purchase order is attached (government, educational, and health-care organizations only) 5. Important: Your VIP Customer Number Fill in your VIP Customer Number as it appears above the name on the mailing label. (Record the number even if the label is addressed to another individual.) Workshop Schedule ARKANSAS Little Rock April 9 Legacy Hotel & Suites 625 West Capitol Avenue Event # FLORIDA Ft. Lauderdale May 24 Courtyard by Marriott East 5001 North Federal Hwy. Event # Orlando May 26 Holiday Inn Universal 5905 Kirkman Road Event # Tampa May 25 Holiday Inn & Suites USF North 30th Street Event # GEORGIA Atlanta May 27 Country Inn & Suites 4500 Circle 75 Pkwy. Event # LOUISIANA Baton Rouge May 28 Hyatt Place Baton Rouge 6080 Bluebonnet Blvd. Event # NORTH CAROLINA Charlotte April 6 Doubletree Suites Southpark 6300 Morrison Blvd. Event # Raleigh April 5 La Quinta Raleigh Crabtree 2211 Summit Park Lane Event # TENNESSEE Memphis April 8 Radisson Airport 2411 Winchester Road Event # Nashville April 7 To order, call or see order form on page 7. FED ID # Embassy Suites Airport SD, CT and WV residents, please add applicable sales tax to your payment. If you are taxexempt, enter your tax-exempt number here: and attach a 10 Century Blvd. copy of your tax-exempt certificate. Event # Enroll online at or call today! Program hours: 9 a.m. to 4 p.m. Registration begins at 8:30 a.m. 7

NATIONAL SEMINARS GROUP P.O. Box 419107 Kansas City, MO 64141-6107 A Division of Rockhurst University Continuing Education Center, Inc. Need to correct name, title or address?

5 NATIONAL SEMINARS GROUP P.O. Box Kansas City, MO A Division of Rockhurst University Continuing Education Center, Inc. Need to correct name, title or address? Did you receive duplicate brochures or want your name removed from our list? Please fax the mailing label with corrections to or mail to us at 6901 West 63rd Street, Shawnee Mission, KS , Attention: List. Allow 15 weeks for processing. Nonprofit U.S. Postage PAID Rockhurst University Continuing Education Center, Inc. Time-Sensitive Material CRITD #049 STAR12 members get unlimited access to the best training in North America. Details on page 5. VIP # WARNING! Every minute that you put off dealing with an employee issue, you face plummeting morale and lost productivity. You have to face employee problems head-on. That s exactly what you ll learn to do at this very powerful new day of training S T R A I G H T T A L K FOR UNPRODUCTIVE & UNDERPERFORMING EMPLOYEES When employee performance is off track, as a leader it s your job to get it back on track. That s why we ve created this all-new workshop to give you the techniques, tools, and proven strategies you need to get the results you require. Enroll online at or call today!

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